LibQUAL+(TM) -- Charting Library Service Quality

LibQUAL+(TM) is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. The goals of LibQUAL+(TM) are to:

The LibQUAL+(TM) project was supported in part by a grant from the U.S. Department of Education's Fund for the Improvement of Postsecondary Education (FIPSE) from 2001-2003. Funding to develop a similar protocol for digital libraries is currently provided by NSDL/NSF through August 2004. LibQUAL+(TM), a partnership between ARL and Texas A&M University, is one of the ARL New Measures Initiatives managed as part of the ARL Statistics and Measurement Program.

News:

Posted by MaShana A. Davis, at 1:36 PM, 10/1/2008

Registration for the 2008 survey closed on August 31, 2008. If you would like to participate in the 2009 survey, register online at http://www.libqual.org/Register/index.cfm.

2009 Deadlines

2009 Session I: January 15th —May 30th
*Last day to register is May 1st*

2009 Session II: July 1st —December 9th
*Last day to register is August 31st*

Posted by MaShana A. Davis, at 4:04 PM, 5/27/2008

Use this online form to request free LibQUAL+(TM) publications, training materials, and other educational items.

Posted at:12:00 PM, 10/3/2007

For the fourth year, LibQUAL+® is sponsoring an in-kind grant program for participants in the 2009 LibQUAL+® survey. A total of up to five institutions will be awarded grants to participate in the 2009 survey. Our goal is to offer one grant for every 50 registered libraries.

Two application deadlines: June 13, 2008 and December 15, 2008.

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Events:

Date: 10/27/2008

Site: ARL Office

Location: Washington, DC

9:30am - 4:30pm
$125 fee

This workshop will enable staff responsible for administering the LibQUAL+® survey to develop work plans that they can apply in their libraries after they receive the survey results, including how to analyze and present results visually, identify actionable items, and much more! For more information about this event, see LibQUAL+® Training Programs.

Key Speakers: Raynna Bowlby, Consultant, and Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL. For information about the instructors, see instructor biographies.

This workshop is full and registration is now closed. If you wish to placed on the waiting list, please fill out the registration form. We will contact you if space becomes available and will collect the registration fee at that time.

Dates: 1/5/2009 - 1/9/2009

Site: University of North Carolina at Chapel Hill

Location: Chapel Hill, NC

This five-day workshop will explore XML with a specific focus on fundamentals of design, markup, and use. Participants will use XML and related technologies in the creation of a prototype digital publication. In addition, the University of North Carolina at Chapel Hill Libraries will host a reception and tour of their new Carolina Digital Library and Archive.

Registration deadline December 1, 2008.

Dates: 1/24/2009 - 1/25/2009

Conference: ALA Midwinter Meeting

Site: Colorado Convention Center

Location: Denver, CO

The LibQUAL+® Team will be available for individual consultations at our Colorado Convention Center booth (Booth #2152) on January 24-25, 2009 at 10:30am-3:30pm.

Date: 1/26/2009

Conference: ALA Midwinter Meeting

Site: Curtis Hotel, 1405 Curtis Street, room TBA

Location: Denver, CO

LibQUAL+® Survey Introduction, 8:30 am - 10:00 am

LibQUAL+® Survey Administration, 10:30 am - 1:30 pm

LibQUAL+® Survey Results, 2:00 pm - 4:30 pm

This is a set workshops designed to provide potential and current participants with vital information to aid in the survey process. Each workshop covers a variety of topics including the history of LibQUAL+®, developing objectives and goals for administering the survey, marketing your survey, survey process via the LibQUAL+® Web site, analyzing survey results, and much more! For more information about these events, see LibQUAL+® Training Programs.

Dates: 3/16/2009 - 3/20/2009

Site: Hotel Monteleone

Location: New Orleans, LA

The Academy is an intensive five-day program focusing on qualitative and quantitative methods for collecting and analyzing library service quality data. The program emphasizes basic concepts and skills in measurement and data analysis that will be applicable to service quality evaluations. The Academy is designed for librarians across library types and organizational structures, with a strong commitment to service quality assessment efforts.

Interested individuals are welcome to submit an application before the deadline of October 27, 2008.

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Publications:

Martha Kyrillidou, Colleen Cook, Bruce Thompson, Presented at the 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.

Colleen Cook, Presented at the 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.

Bruce Thompson, Colleen Cook, Martha Kyrillidou, Presented at the 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.

Bruce Thompson, Colleen Cook, Martha Kyrillidou, Paper presented at the 17th meeting of the Greek Academic Libraries, Ioannina, Greece, September 24-26, 2008.

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