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ARL presents workshops and events throughout the year that focus on assessment and measurement. In addition, the LibQUAL+(TM) team hosts a number of events that are aimed more specifically at LibQUAL+(TM) participants. Click any of the links below for more information about an event, or to register for an upcoming event.
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2009 Service Quality Evaluation Academy |
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Dates: 3/16/2009 - 3/20/2009
Site: Hotel Monteleone Location: New Orleans, LA
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The Academy is an intensive five-day program focusing on qualitative and quantitative methods for collecting and analyzing library service quality data. The program emphasizes basic concepts and skills in measurement and data analysis that will be applicable to service quality evaluations. The Academy is designed for librarians across library types and organizational structures, with a strong commitment to service quality assessment efforts.
Interested individuals are welcome to submit an application before the deadline of October 27, 2008.
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LibQUAL+® Training Sessions |
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Date: 1/26/2009
Conference: ALA Midwinter Meeting Site: Curtis Hotel, 1405 Curtis Street, room TBA Location: Denver, CO
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LibQUAL+® Survey Introduction, 8:30 am - 10:00 am
LibQUAL+® Survey Administration, 10:30 am - 1:30 pm
LibQUAL+® Survey Results, 2:00 pm - 4:30 pm
This is a set workshops designed to provide potential and current participants with vital information to aid in the survey process. Each workshop covers a variety of topics including the history of LibQUAL+®, developing objectives and goals for administering the survey, marketing your survey, survey process via the LibQUAL+® Web site, analyzing survey results, and much more! For more information about these events, see LibQUAL+® Training Programs.
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LibQUAL+® Consultations |
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Dates: 1/24/2009 - 1/25/2009
Conference: ALA Midwinter Meeting Site: Colorado Convention Center Location: Denver, CO
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The LibQUAL+® Team will be available for individual consultations at our Colorado Convention Center booth (Booth #2152) on January 24-25, 2009 at 10:30am-3:30pm.
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Web Development with XML: Design and Applications |
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Dates: 1/5/2009 - 1/9/2009
Site: University of North Carolina at Chapel Hill Location: Chapel Hill, NC
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This five-day workshop will explore XML with a specific focus on fundamentals of design, markup, and use. Participants will use XML and related technologies in the creation of a prototype digital publication. In addition, the University of North Carolina at Chapel Hill Libraries will host a reception and tour of their new Carolina Digital Library and Archive.
Registration deadline December 1, 2008.
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Using LibQUAL+® Effectively |
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Date: 10/27/2008
Site: ARL Office Location: Washington, DC
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9:30am - 4:30pm
$125 fee
This workshop will enable staff responsible for administering the LibQUAL+® survey to develop work plans that they can apply in their libraries after they receive the survey results, including how to analyze and present results visually, identify actionable items, and much more! For more information about this event, see LibQUAL+® Training Programs.
Key Speakers: Raynna Bowlby, Consultant, and Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL. For information about the instructors, see instructor biographies.
This workshop is full and registration is now closed. If you wish to placed on the waiting list, please fill out the registration form. We will contact you if space becomes available and will collect the registration fee at that time.
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 Only the past year's events are displayed. To see all past events, click here.
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Academic Library Evaluation as a Measure of Institutional Quality Assessment |
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Dates: 9/24/2008 - 9/25/2008
Conference: 17th Hellenic Conference of Greek Academic Libraries Site: University of Ioannina, Central Library & Information Center Location: Ioannina, GREECE
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Martha Kyrillidou, Colleen Cook, and Bruce Thompson will present on comparisons of library users expectations and perceptions across North American, European, African, Asian and Australian libraries, practical lessons drawn from 10+ years of doing library service quality assessments in a research library, and using national and international score norms as a library service quality benchmarking tool.
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Library Assessment Conference 2008: Building Effective, Sustainable, Practical Assessment |
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Dates: 8/4/2008 - 8/6/2008
Site: University of Washington Location: Seattle, WA
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The Association of Research Libraries, the University of Virginia Library, and the University of Washington Libraries are pleased to announce the second Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held at the University of Washington in Seattle.
The conference goal is to support and nurture the library assessment community through a mix of invited speakers, contributed papers and posters, workshops, and engaging discussion. The conference is geared toward library and information professionals and researchers with responsibility for or an interest in the broad field of library assessment with an emphasis on (but not limited) to North American academic libraries. It builds on the success of our first assessment conference, held in Charlottesville, September 2006.
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ALA Annual Booth Consultations |
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Date: 6/28/2008
Conference: ALA Annual Conference Site: Anaheim Convention Center Location: Anaheim, CA
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The LibQUAL+® Team will be available for individual consultations at our Anaheim Convention Center booth (Booth #549) at the following times:
Saturday, June 28: 10am-4pm
Sunday, June 29: 10am-4pm
Monday, June 30: 10am-4pm
Tuesday, July 1: 9am-11am
To reserve a timeslot, please send an email to libqual@arl.org, and indicate your date and time preference.
NOTE: No introductory or results group sessions will be offered at ALA Annual.
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LibQUAL+® Basics, and An Introduction to LibQUAL+® Lite |
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Dates: 6/25/2008 - 6/27/2008
Conference: 3rd Lodz Library Conference: Role of Libraries in Learning and Research Site: Library, Technical University of Lodz, 233 Wolczanska Street Location: Lodz, POLAND
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Bruce Thompson and Colleen Cook will be presenting on the fundamentals of the LibQUAL+® survey and introducing LibQUAL+® Lite, a shorter version of the LibQUAL+® survey currently in development.
The overall focus of the conference will be the role of libraries in teaching the process and in scientific research, with a special consideration to cooperate between academic libraries and scientific environment, University administration and students.
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LibQUAL+® and Beyond: Using Results Effectively |
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Date: 6/23/2008
Site: University of York, J.B. Morrell and Raymond Burton Libraries Location: Heslington, York, UK
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This workshop is designed for LibQUAL+® survey participants and other libraries interested in assessment to better understand how they can use their results effectively, identify actionable items, and to incorporate a cycle of improvement into the larger suite of library assessment frameworks within their institutions.
Fee: £10.50 for meals, to be invoiced after the event.
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Using Survey Results to Inform Decision Making and Planning for User-Centered Change |
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Date: 6/11/2008
Site: University of Hartford, Harry Jack Gray Conference Center Location: Hartford, CT
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Why assess? What is assessment? What do we mean by "actionable data"? This workshop will explore the impact that current issues and assessment have on libraries, strategies for gathering quantitative and qualitative data, and mechanisms for using this information for decision making and strategic planning. This session will focus on the creation of "actionable data" and will demonstrate techniques that result in easily-produced, significant information every time.
Agenda:
* 9:30 to 10:00 - Coffee
* 10:00 to 12:00 - Martha Kyrillidou, Director of the Association of Research Libraries' Statistics and Service Quality Program, responsible for identifying tools for measuring the organizational performance and effectiveness of academic and research libraries.
* 12:00 to 1:00 - Buffet lunch in the 1877 Club
* 1:00-3:00 - Francine DeFranco, Director of Collections Services and Liaison Librarian to the Neag School of Education at the University of Connecticut Library.
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Joint ASTED/CBPQ Conference: Positioned for Knowledge! |
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Dates: 5/14/2008 - 5/16/2008
Site: Centre de conférence Gelber, 5151 Chem. de la côte -Ste-Catherine Location: Montréal, Quebec, CANADA
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The Association pour l'avancement des sciences et des techniques de la documentation (ASTED) and the Corporation des bibliothécaires professionels du Québec (CBPQ) will host a joint conference in Montreal on May 14-16, 2008 to explore methods for dealing with the challenge faced by many libraries today of remaining relevant within the community.
During this event, a panel of five Quebec university libraries will share upon their experiences with the LibQUAL+® survey.
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Basic Skills for Analyzing Library Service Quality Assessment Data |
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Date: 4/18/2008
Conference: International Association of Technological University Libraries (IATUL 2008) Location: Auckland, New Zealand
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This workshop provides some basic skills for the quantitative analysis (both statistical and graphic) of library service quality assessment data.
Presenter: Bruce Thompson, Distinguished Professor of Educational Psychology and College Distinguished Research Fellow, and Distinguished Professor of Library Science, Texas A&M University, and Adjunct Professor of Allied Health Sciences, Baylor College of Medicine (Houston)
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Performance Measurement in Libraries-Special Workshop |
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Date: 3/30/2008
Conference: Info 2008 Annual Conference Site: Hilton Hotel, Independence Park, Tel Aviv, Israel
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This full day workshop will focus on understanding developments in library assessment in academic and other types of libraries. Participants will learn about tools and methods that help libraries strengthen the case for their services in today’s competitive information environment.
Presenters: Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL and Steve Hiller, Director, Assessment and Planning, University of Washington Libraries
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Osaka: International Symposium on LibQUAL+®: Knowing Your Users -- Assessment of Library Service Quality |
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Date: 2/29/2008
Site: Osaka University, Toyonaka Campus Location: Osaka, JAPAN
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Individuals interested in learning about library assessment and the LibQUAL+® survey are welcome to attend an introductory session in Osaka. The workshop will also focus on user-centered library management.
For participants' convenience, this workshop is being offered in two locations on different dates, however some of the content may differ. See attached program for more information.
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Tokyo: International Workshop on LibQUAL+® Knowing Your Users -- Assessment of Library Service Quality |
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Date: 2/27/2008
Site: Keio University, Mita Campus Location: Tokyo, JAPAN
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Individuals interested in learning about library assessment and the LibQUAL+® survey are welcome to attend an introductory session in Tokyo. The workshop will also focus on user-centered library management.
For participants' convenience, this workshop is being offered in two locations on different dates, however some of the content may differ. See attached program for more information.
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Paris: LibQUAL® Introduction Workshop |
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Date: 1/28/2008
Site: University of Paris V Location: Paris, FRANCE
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Individuals interested in learning about the LibQUAL+® survey are welcome to attend an introductory session in Paris. Participants will also hear personal experiences from two French-speaking institutional participants. See the attached agenda for more information.
Location:
University of Paris V
45 boulevards des Saints-Pères
Room R213
10:00am - 5:00pm
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London: Introduction to LibQUAL+® |
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Date: 1/21/2008
Site: Regent Boardroom, University of Westminster, 309 Regent Street Location: London, UK
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Colleagues new to LibQUAL+® are welcome to attend an introductory session to LibQUAL+® being held at the Regent Street campus of the University of Westminster, London. We are very grateful to the University of Westminster for agreeing to host this meeting again. This introductory session will take new participants through
* Introduction to LibQUAL+®
* LibQUAL+® Process Overview: What will my library do? What will ARL do?
* The SCONUL consortium and past experience
* Questions and Answers.
For further information and to book your place on this event, please contact Selena Killick (s.a.killick@cranfield.ac.uk) by January 4, 2008.
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Using LibQUAL+® Effectively |
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Date: 1/15/2008
Conference: ALA Midwinter Meeting Site: Philadelphia Convention Center, Room 202B Location: Philadelphia, PA
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8:30am - 2:00pm
$100 fee
Registration for this workshop has closed. Please contact the LibQUAL+® team directly if you want to attend.
This workshop will enable staff responsible for administering the LibQUAL+® survey to develop work plans that they can apply in their libraries after they receive the survey results, including how to analyze and present results visually, identify actionable items, and much more! For more information about this event, see LibQUAL+® Training Programs.
Key Speakers: Raynna Bowlby, Consultant, and Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL. For information about the instructors, see Instructor biographies.
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LibQUAL+® Training Sessions |
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Date: 1/14/2008
Conference: ALA Midwinter Meeting Site: Sheraton Philadelphia, 17th & Race Street, Salon 5&6 Location: Philiadephia, PA
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LibQUAL+® Survey Introduction, 8:30am - 10:00am
LibQUAL+® Survey Administration, 10:30am - 1:30pm
LibQUAL+® Survey Results, 2:00pm - 4:30pm
Registration for these workshops has closed. Please contact the LibQUAL+® team directly if you want to attend.
This is a set workshops designed to provide potential and current participants with vital information to aid in the survey process. Each workshop covers a variety of topics including the history of LibQUAL+®, developing objectives and goals for administering the survey, marketing your survey, survey process via the LibQUAL+® Web site, analyzing survey results, and much more! For more information about these events, see LibQUAL+® Training Programs.
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LibQUAL+® Consultations |
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Dates: 1/12/2008 - 1/13/2008
Conference: ALA Midwinter Meeting Site: Pennsylvania Convention Center, Booth #1753 Location: Philadelphia, PA
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10:00 a.m. - 3:30 p.m, both days
Make the most of your exhibit time at ALA Midwinter! If you have questions about the survey you need answered (general process, survey customization, results analysis, etc.), schedule a consultation with a LibQUAL+® team member in the Exhibit Hall. The consultation will be a 15 minute one-on-one session tailored to your needs, held at the LibQUAL+® Booth #1753.
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LibQUAL+® & Beyond: A LibQUAL+® Canada Workshop |
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Dates: 10/24/2007 - 10/25/2007
Location: Ottawa, Canada
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This workshop is for members of the LibQUAL+® Canada consortium. Attendees will learn about their individual and group survey results, hear how the University of Western Ontario and the University of Alberta have analyzed the results of their surveys, learn techniques to evaluate and improve library services, and participate in general discussion.
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