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ARL presents workshops and events throughout the year that focus on assessment and measurement. In addition, the LibQUAL+(TM) team hosts a number of events that are aimed more specifically at LibQUAL+(TM) participants. Click any of the links below for more information about an event, or to register for an upcoming event.
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LibQUAL+® at Northumbria International Conference on Performance Measurement in Libraries and Information Services |
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Date: 8/17/2009
Conference: 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services Site: Florence, ITALY, Room TBD
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9:00am – 1:00pm
Cost: Free, with advance registration
LibQUAL+® participants and interested parties are invited to attend the event “Service Quality Measurement in Libraries: A LibQUAL+® Exchange,” to be held in conjunction with the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services.
The event will feature speakers from LibQUAL+®-participating libraries who will share their experiences with the survey and discuss how they used the results. In addition, we will discuss the LibQUAL+® Lite protocol and recent international initiatives.
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Contribute to the 2009 LibQUAL® Share Fair |
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Date: 7/13/2009
Conference: ALA Annual Conference Site: Hyatt Regency, 151 Wacker Drive, Columbus Hall A/B Location: Chicago, IL
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8:30 a.m. to 10:30 a.m.
Please consider contributing to the 2009 LibQUAL+® Share Fair.
LibQUAL+® will host the 2009 Share Fair at the ALA Annual Conference in Chicago, IL on July 13, 2009 from 8:30 a.m. to 10:30 a.m.
For the Share Fair, we are seeking entries that will provide poster sessions, displays, or materials related to marketing, administration, and use of LibQUAL+®. Stories about what your library did after administering the survey are encouraged. The Share Fair is a venue for learning and sharing practices.
This event is open to all past, current, and potential LibQUAL+® participants.
If you are interested in sharing information with colleagues from the LibQUAL+® community, describe your entry on the Participant Information Sheet available online at http://www.libqual.org/documents/admin/sharefair09form.doc. Please return your completed Information Sheet via e-mail to libqual@arl.org no later than June 19, 2009.
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2009 LibQUAL+® Share Fair |
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Date: 7/13/2009
Conference: ALA Annual Conference Site: Hyatt Regency, 151 Wacker Drive, Columbus Hall A/B Location: Chicago, IL
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8:30 a.m. to 10:30 a.m.
No fee
Join us for the 2009 LibQUAL+® Share Fair at the ALA Annual Conference in Chicago, IL on July 13! This informal gathering will feature brief presentations/poster sessions by past and current LibQUAL+® participants.
This event is open to all past, current, and potential LibQUAL+® participants.
The Share Fair is a venue for learning and sharing practices.
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Working Effectively with LibQUAL+® |
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Date: 7/13/2009
Conference: 2009 ALA Annual Conference Site: Hyatt Regency, 151 East Wacker Drive, Columbus Hall A/B Location: Chicago, IL
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11:00am - 5:00pm
$125 fee
This workshop will enable staff responsible for administering the LibQUAL+® survey to develop work plans that they can apply in their libraries after they receive the survey results, including how to analyze and present results visually, identify actionable items, and much more! For more information about this event, see LibQUAL+® Training Programs.
Key Speakers: Raynna Bowlby, Consultant, and Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL. For information about the instructors, see instructor biographies.
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ARL Google Analytics Workshop |
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Date: 7/10/2009
Conference: ALA Annual Conference Site: Hyatt Regency Chicago, Wrigley Room Location: Chicago, IL
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The Association of Research Libraries (ARL) Statistics and Measurement Program is offering a second full-day workshop of Google Analytics training, to be held in partnership with LunaMetrics, a Google Analytics Authorized Consultant.
Google Analytics is a tool that can help you learn where your Web site visitors are coming from and how they interact with your Web pages.
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 Only the past year's events are displayed. To see all past events, click here.
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IATUL 30th Annual Conference: Just for You, Quality through Innovation |
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Date: 6/2/2009
Location: Brussels, Belgium
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Martha Kyrillidou is presenting a keynote on "Library Quality Assessment through LibQUAL" on June 2nd in Brussels, Belgium.
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International Conference on Qualitative and Quantitative Research Methods in Libraries |
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Date: 5/29/2009
Location: Chania, Greece
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Three sessions held on Friday, May 29, will focus on ARL initiatives and LibQUAL+(R) research and applications. Speakers: Raynna Bowlby, Martha Kyrillidou, Brinley Franklin, Colleen Cook, Bruce Thompson, and Stephen Town
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Google Analytics Workshop |
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Date: 4/24/2009
Site: ARL Office, 21 Dupont Circle, #800 Location: Washington, DC
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9:30am – 4:30pm
Fee: $285 (fee does not include lunch)
We are pleased to offer a full day of Google Analytics training, to be held in partnership with LunaMetrics (a Google Analytics Authorized Consultant).
Google Analytics is a tool that can help you learn where your Web site visitors are coming from and how they interact with your pages; use this knowledge to help improve your site and overall user experience.
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LibQUAL+® and ClimateQUAL™ Presentations |
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Dates: 4/1/2009 - 4/3/2009
Conference: Texas Library Association Location: Houston, TX
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LibQUAL+®/ClimateQUAL™ presentations by Sue Baughman, Damon Camille, Colleen Cook, Martha Kyrillidou and Diane Wahl taking place on Thursday at 2:00 p.m. and “The LibQUAL+® Exchange” taking place on Friday morning. An opportunity to discuss the latest developments and connect with Texas, the birthplace of LibQUAL+®.
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2009 Service Quality Evaluation Academy |
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Dates: 3/16/2009 - 3/20/2009
Site: Hotel Monteleone Location: New Orleans, LA
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The Academy is an intensive five-day program focusing on qualitative and quantitative methods for collecting and analyzing library service quality data. The program emphasizes basic concepts and skills in measurement and data analysis that will be applicable to service quality evaluations. The Academy is designed for librarians across library types and organizational structures, with a strong commitment to service quality assessment efforts.
Interested individuals are welcome to submit an application before the deadline of January 5, 2009.
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ARL Assessment @ ACRL |
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Date: 3/14/2009
Conference: Association of College and Research Libraries Site: Sheraton Seattle Hotel, Cedar Room Location: Seattle, WA
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Join us to discuss ARL assessment tools at the ACRL Conference in Seattle, WA on Saturday, March 14, 2009 at 2:30pm -4:30.
Presentations about ClimateQUAL™: Organizational Climate and Diversity Assessment, LibQUAL+® and MINES for Libraries® will be featured.
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ACRL Booth Consultations |
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Dates: 3/13/2009 - 3/14/2009
Conference: Association of College and Research Libraries Site: Washington State Convention & Trade Center, Location: Seattle, WA
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Have questions about ARL assessment tools? Visit us at Booth #837 in the Washington State Convention & Trade Center for individual consultations on:
LibQUAL+® on March 13-14, 2009 at 10am-4pm
Library Scorecard with Ascendant Management consultants on March 13 at 2:00pm-4:00pm
MINES for Libraries® with Raynna Bowlby on March 13 at 2:00pm-4:00pm and March 14 at 10:00am-1:00pm.
To reserve a timeslot for the above consultations, please send an email to libqual@arl.org, and indicate your date and time preference.
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Transborder Library Forum |
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Dates: 3/4/2009 - 3/6/2008
Conference: FORO 2009 XV Transborder Library Forum Exploring common interests/Expanding opportunities Site: Hotel Camino Real, in Zona del Rio Tijuana Location: Tijuana, Mexico
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Fred Heath, Vice Provost and Director of the University of Texas Libraries, is presenting on LibQUAL+® at the Transborder Library Forum on March 4, 2009.
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LibQUAL+® Training Sessions |
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Date: 1/26/2009
Conference: ALA Midwinter Meeting Site: Curtis Hotel, 1405 Curtis Street, Patty Cake Room Location: Denver, CO
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LibQUAL+® Survey Introduction, 8:30 am - 10:00 am
LibQUAL+® Survey Administration, 10:30 am - 1:30 pm
LibQUAL+® Survey Results, 2:00 pm - 4:30 pm
This is a set workshops designed to provide potential and current participants with vital information to aid in the survey process. Each workshop covers a variety of topics including the history of LibQUAL+®, developing objectives and goals for administering the survey, marketing your survey, survey process via the LibQUAL+® Web site, analyzing survey results, and much more! For more information about these events, see LibQUAL+® Training Programs.
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LibQUAL+® Consultations |
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Dates: 1/24/2009 - 1/25/2009
Conference: ALA Midwinter Meeting Site: Colorado Convention Center Location: Denver, CO
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The LibQUAL+® Team will be available for individual consultations at our Colorado Convention Center booth (Booth #2152) on January 24-25, 2009 at 10:30am-3:30pm.
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Using LibQUAL+® Effectively |
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Date: 10/27/2008
Site: ARL Office Location: Washington, DC
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9:30am - 4:30pm
$125 fee
This workshop will enable staff responsible for administering the LibQUAL+® survey to develop work plans that they can apply in their libraries after they receive the survey results, including how to analyze and present results visually, identify actionable items, and much more! For more information about this event, see LibQUAL+® Training Programs.
Key Speakers: Raynna Bowlby, Consultant, and Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL. For information about the instructors, see instructor biographies.
This workshop is full and registration is now closed. If you wish to placed on the waiting list, please fill out the registration form. We will contact you if space becomes available and will collect the registration fee at that time.
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Academic Library Evaluation as a Measure of Institutional Quality Assessment |
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Dates: 9/24/2008 - 9/25/2008
Conference: 17th Hellenic Conference of Greek Academic Libraries Site: University of Ioannina, Central Library & Information Center Location: Ioannina, GREECE
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Martha Kyrillidou, Colleen Cook, and Bruce Thompson will present on comparisons of library users expectations and perceptions across North American, European, African, Asian and Australian libraries, practical lessons drawn from 10+ years of doing library service quality assessments in a research library, and using national and international score norms as a library service quality benchmarking tool.
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Library Assessment Conference 2008: Building Effective, Sustainable, Practical Assessment |
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Dates: 8/4/2008 - 8/6/2008
Site: University of Washington Location: Seattle, WA
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The Association of Research Libraries, the University of Virginia Library, and the University of Washington Libraries are pleased to announce the second Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held at the University of Washington in Seattle.
The conference goal is to support and nurture the library assessment community through a mix of invited speakers, contributed papers and posters, workshops, and engaging discussion. The conference is geared toward library and information professionals and researchers with responsibility for or an interest in the broad field of library assessment with an emphasis on (but not limited) to North American academic libraries. It builds on the success of our first assessment conference, held in Charlottesville, September 2006.
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