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ARL presents workshops and events throughout the year that focus on assessment and measurement. In addition, the LibQUAL+(TM) team hosts a number of events that are aimed more specifically at LibQUAL+(TM) participants. Click any of the links below for more information about an event, or to register for an upcoming event.
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2009 Service Quality Evaluation Academy |
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Dates: 3/16/2009 - 3/20/2009
Site: Hotel Monteleone Location: New Orleans, LA
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The Academy is an intensive five-day program focusing on qualitative and quantitative methods for collecting and analyzing library service quality data. The program emphasizes basic concepts and skills in measurement and data analysis that will be applicable to service quality evaluations. The Academy is designed for librarians across library types and organizational structures, with a strong commitment to service quality assessment efforts.
Interested individuals are welcome to submit an application before the deadline of October 27, 2008.
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Using LibQUAL+® Effectively |
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Date: 10/27/2008
Site: ARL Office Location: Washington, DC
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9:30am - 4:30pm
$125 fee
This workshop will enable staff responsible for administering the LibQUAL+® survey to develop work plans that they can apply in their libraries after they receive the survey results, including how to analyze and present results visually, identify actionable items, and much more! For more information about this event, see LibQUAL+® Training Programs.
Key Speakers: Raynna Bowlby, Consultant, and Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL. For information about the instructors, see instructor biographies.
Registration & Payment Deadline: September 29, 2008
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Library Assessment Conference 2008: Building Effective, Sustainable, Practical Assessment |
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Dates: 8/4/2008 - 8/6/2008
Site: University of Washington Location: Seattle, WA
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The Association of Research Libraries, the University of Virginia Library, and the University of Washington Libraries are pleased to announce the second Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held at the University of Washington in Seattle.
The conference goal is to support and nurture the library assessment community through a mix of invited speakers, contributed papers and posters, workshops, and engaging discussion. The conference is geared toward library and information professionals and researchers with responsibility for or an interest in the broad field of library assessment with an emphasis on (but not limited) to North American academic libraries. It builds on the success of our first assessment conference, held in Charlottesville, September 2006.
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ALA Annual Booth Consultations |
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Date: 6/28/2008
Conference: ALA Annual Conference Site: Anaheim Convention Center Location: Anaheim, CA
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The LibQUAL+® Team will be available for individual consultations at our Anaheim Convention Center booth (Booth #549) at the following times:
Saturday, June 28: 10am-4pm
Sunday, June 28: 10am-4pm
Monday, June 30: 10am-4pm
Tuesday, July 1: 9am-11am
To reserve a timeslot, please send an email to libqual@arl.org, and indicate your date and time preference.
NOTE: No introductory or results group sessions will be offered at ALA Annual.
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LibQUAL+® at the 3rd Lodz Library Conference: Role of Libraries in Learning and Research |
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Dates: 6/25/2008 - 6/27/2008
Site: Library, Technical University of Lodz, 233 Wolczanska Street Location: Lodz, POLAND
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Role of libraries in teaching the process and in scientific research, with a special consideration to cooperate between academic libraries and scientific environment, University administration and students.
Bruce Thompson and Colleen C. Cook will be presenting on LibQUAL+®.
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LibQUAL+® and Beyond: Using Results Effectively |
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Date: 6/23/2008
Site: University of York, J.B. Morrell and Raymond Burton Libraries Location: Heslington, York, UK
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This workshop is designed for LibQUAL+® survey participants and other libraries interested in assessment to better understand how they can use their results effectively, identify actionable items, and to incorporate a cycle of improvement into the larger suite of library assessment frameworks within their institutions.
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Joint ASTED/CBPQ Conference: Positioned for Knowledge! |
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Dates: 5/14/2008 - 5/16/2008
Site: Centre de conférence Gelber, 5151 Chem. de la côte -Ste-Catherine Location: Montréal, Quebec, CANADA
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The Association pour l'avancement des sciences et des techniques de la documentation (ASTED) and the Corporation des bibliothécaires professionels du Québec (CBPQ) will host a joint conference in Montreal on May 14-16, 2008 to explore methods for dealing with the challenge faced by many libraries today of remaining relevant within the community.
During this event, a panel of five Quebec university libraries will share upon their experiences with the LibQUAL+® survey.
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 Only the past year's events are displayed. To see all past events, click here.
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Basic Skills for Analyzing Library Service Quality Assessment Data |
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Date: 4/18/2008
Conference: International Association of Technological University Libraries (IATUL 2008) Location: Auckland, New Zealand
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This workshop provides some basic skills for the quantitative analysis (both statistical and graphic) of library service quality assessment data.
Presenter: Bruce Thompson, Distinguished Professor of Educational Psychology and College Distinguished Research Fellow, and Distinguished Professor of Library Science, Texas A&M University, and Adjunct Professor of Allied Health Sciences, Baylor College of Medicine (Houston)
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Performance Measurement in Libraries-Special Workshop |
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Date: 3/30/2008
Conference: Info 2008 Annual Conference Site: Hilton Hotel, Independence Park, Tel Aviv, Israel
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This full day workshop will focus on understanding developments in library assessment in academic and other types of libraries. Participants will learn about tools and methods that help libraries strengthen the case for their services in today’s competitive information environment.
Presenters: Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL and Steve Hiller, Director, Assessment and Planning, University of Washington Libraries
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Osaka: International Symposium on LibQUAL+®: Knowing Your Users -- Assessment of Library Service Quality |
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Date: 2/29/2008
Site: Osaka University, Toyonaka Campus Location: Osaka, JAPAN
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Individuals interested in learning about library assessment and the LibQUAL+® survey are welcome to attend an introductory session in Osaka. The workshop will also focus on user-centered library management.
For participants' convenience, this workshop is being offered in two locations on different dates, however some of the content may differ. See attached program for more information.
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Tokyo: International Workshop on LibQUAL+® Knowing Your Users -- Assessment of Library Service Quality |
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Date: 2/27/2008
Site: Keio University, Mita Campus Location: Tokyo, JAPAN
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Individuals interested in learning about library assessment and the LibQUAL+® survey are welcome to attend an introductory session in Tokyo. The workshop will also focus on user-centered library management.
For participants' convenience, this workshop is being offered in two locations on different dates, however some of the content may differ. See attached program for more information.
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Paris: LibQUAL® Introduction Workshop |
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Date: 1/28/2008
Site: University of Paris V Location: Paris, FRANCE
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Individuals interested in learning about the LibQUAL+® survey are welcome to attend an introductory session in Paris. Participants will also hear personal experiences from two French-speaking institutional participants. See the attached agenda for more information.
Location:
University of Paris V
45 boulevards des Saints-Pères
Room R213
10:00am - 5:00pm
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London: Introduction to LibQUAL+® |
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Date: 1/21/2008
Site: Regent Boardroom, University of Westminster, 309 Regent Street Location: London, UK
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Colleagues new to LibQUAL+® are welcome to attend an introductory session to LibQUAL+® being held at the Regent Street campus of the University of Westminster, London. We are very grateful to the University of Westminster for agreeing to host this meeting again. This introductory session will take new participants through
* Introduction to LibQUAL+®
* LibQUAL+® Process Overview: What will my library do? What will ARL do?
* The SCONUL consortium and past experience
* Questions and Answers.
For further information and to book your place on this event, please contact Selena Killick (s.a.killick@cranfield.ac.uk) by January 4, 2008.
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Using LibQUAL+® Effectively |
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Date: 1/15/2008
Conference: ALA Midwinter Meeting Site: Philadelphia Convention Center, Room 202B Location: Philadelphia, PA
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8:30am - 2:00pm
$100 fee
Registration for this workshop has closed. Please contact the LibQUAL+® team directly if you want to attend.
This workshop will enable staff responsible for administering the LibQUAL+® survey to develop work plans that they can apply in their libraries after they receive the survey results, including how to analyze and present results visually, identify actionable items, and much more! For more information about this event, see LibQUAL+® Training Programs.
Key Speakers: Raynna Bowlby, Consultant, and Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL. For information about the instructors, see Instructor biographies.
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LibQUAL+® Training Sessions |
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Date: 1/14/2008
Conference: ALA Midwinter Meeting Site: Sheraton Philadelphia, 17th & Race Street, Salon 5&6 Location: Philiadephia, PA
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LibQUAL+® Survey Introduction, 8:30am - 10:00am
LibQUAL+® Survey Administration, 10:30am - 1:30pm
LibQUAL+® Survey Results, 2:00pm - 4:30pm
Registration for these workshops has closed. Please contact the LibQUAL+® team directly if you want to attend.
This is a set workshops designed to provide potential and current participants with vital information to aid in the survey process. Each workshop covers a variety of topics including the history of LibQUAL+®, developing objectives and goals for administering the survey, marketing your survey, survey process via the LibQUAL+® Web site, analyzing survey results, and much more! For more information about these events, see LibQUAL+® Training Programs.
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LibQUAL+® Consultations |
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Dates: 1/12/2008 - 1/13/2008
Conference: ALA Midwinter Meeting Site: Pennsylvania Convention Center, Booth #1753 Location: Philadelphia, PA
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10:00 a.m. - 3:30 p.m, both days
Make the most of your exhibit time at ALA Midwinter! If you have questions about the survey you need answered (general process, survey customization, results analysis, etc.), schedule a consultation with a LibQUAL+® team member in the Exhibit Hall. The consultation will be a 15 minute one-on-one session tailored to your needs, held at the LibQUAL+® Booth #1753.
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LibQUAL+® & Beyond: A LibQUAL+® Canada Workshop |
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Dates: 10/24/2007 - 10/25/2007
Location: Ottawa, Canada
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This workshop is for members of the LibQUAL+® Canada consortium. Attendees will learn about their individual and group survey results, hear how the University of Western Ontario and the University of Alberta have analyzed the results of their surveys, learn techniques to evaluate and improve library services, and participate in general discussion.
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LibQUAL+® in South Africa |
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Dates: 8/13/2007 - 8/16/2007
Conference: 7th Northumbria International Conference Site: Spier Hotel and Conference Center Location: Stellenbosch, South Africa
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This meeting, scheduled for August 13, will be held in conjunction with the 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services "Measuring Library Performance and Organizational Effectiveness: From Research to Practice" an IFLA satellite preconference sponsored by the IFLA Statistics and Evaluation Section.
The meeting time is tentatively scheduled for 8:30am-1:00pm.
NOTE: you do not need to register for Northumbria to attend the LibQUAL+® in South Africa meeting.
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LibQUAL+® in Switzerland |
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Date: 7/9/2007
Site: Swiss National Library Location: Bern, Switzlerland
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This international half-day workshop is designed for LibQUAL+® survey participants from Switzerland or interested European institutions, but is open to all other interested parties around the globe. It will provide both current and prospective LibQUAL+® participants with information on the project's development and origins, as well as practical information on the process of implementing the survey at your library. The program will begin at 2pm and continue through the afternoon.
To register or for more information, please contact either of the following:
**Anne Cherbuin-Foretay
EPFL - SISB
Bibliothèque Centrale
Tél: ++ 41 21 693 21 56
anne.cherbuin@epfl.ch
**David Aymonin
EPFL - SISB
Bibliothèque Centrale
david.aymonin@epfl.ch
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LibQUAL+® International Workshop (Both Days) |
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Dates: 7/5/2007 - 7/6/2007
Site: University of Westminster, Fyvie Hall , 309 Regent Street Location: London, UK
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This international 2-day workshop is designed specifically for LibQUAL+® survey participants from SCONUL, interested European institutions, and all other interested parties around the globe.
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Preparing to Work Effectively with LibQUAL+® Survey Results |
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Date: 6/26/2007
Conference: ALA Annual Conference Site: Renaissance Washington, Room 14 Location: Washington, DC
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8:30am – 12:00 noon
$80 fee
The administration of a user survey is a significant investment for any library and it raises expectations among members of the user community and among staff. Many aspects of the LibQUAL+® survey administration process have been streamlined and there is rapid access to data and results. But many libraries indicate that they are not well-prepared to work effectively with and act upon the results, once received. This workshop will enable staff responsible for administering the LibQUAL+® survey to develop work plans that they can apply in their libraries in order to: organize their colleagues and committees to work with LibQUAL+®, perform some simple analyses of the results data, present the results effectively to different stakeholders, utilize data to target areas for improvement, and develop a process of continuous assessment.
Please bring your LibQUAL+® notebooks. A buffet breakfast will be served.
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LibQUAL+® Share Fair |
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Date: 6/25/2007
Conference: ALA Annual Conference Site: Madison Hotel, Dolley Madison Lower Room Location: Washington, DC
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12 noon - 1:00pm
No fee; no registration necessary
Join our 5th annual Share Fair! This informal gathering features 14 brief presentations/poster sessions by current and past LibQUAL+® survey participants highlighting examples of both quantitative and qualitative analysis available from survey results. The Share Fair also offers an opportunity to learn about other institutions' overall LibQUAL+® experience.
This event is co-sponsored with OCLC Capcon.
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LibQUAL+®: An Introduction |
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Date: 6/25/2007
Conference: ALA Annual Conference Site: Madison Hotel, Dolley Madison Lower Room Location: Washington, DC
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9:00am - 12:00 noon
No Fee
This workshop provides both current and prospective LibQUAL+® participants with information on the project's development and origins, as well as practical information on the process of implementing the survey at your library.
This workshop is co-sponsored with OCLC Capcon.
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Your LibQUAL+® Community: A Results Meeting |
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Date: 6/25/2007
Conference: ALA Annual Conference Site: Madison Hotel, Dolley Madison Lower Room Location: Washington, DC
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1:00pm - 4:00pm
No Fee
The LibQUAL+® Results Meeting is aimed at library staff who participated in the 2007 Session I survey. The goals of this session are to (a) provide an overview of the latest round of LibQUAL+® participation, (b) report the latest research, (c) demonstrate best practices in using the results, and (d) engage participants in interpreting their institutional notebooks. Attendees will have the opportunity to ask questions related to the results, provide feedback on their survey experience, learn from other participants, and discuss how to put LibQUAL+® results into action. Please bring your notebooks if you have specific questions regarding your results.
This workshop is co-sponsored with OCLC Capcon.
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Contribute to June 25, 2007 LibQUAL+® Share Fair |
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Date: 6/25/2007
Conference: ALA Annual Conference Site: Madison Hotel, Dolley Madison Lower Room Location: Washington, DC
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12:00pm - 1:00pm
Please consider contributing to the 2007 LibQUAL+® Share Fair -- celebrating 1000 libraries improving service quality!
LibQUAL+® will host the 2007 Share Fair at the ALA Annual Conference on Monday, June 25, 2007 from 12:00 p.m. to 1:00 p.m. This will be one of several LibQUAL+® events at the upcoming Washington, D.C. conference where we are excited to celebrate over 1000 participating libraries.
For the Share Fair, we are seeking contributors who will provide poster sessions, displays, or materials related to their administration and use of LibQUAL+®.
This event will be open to all current, past, or potential LibQUAL+® participants.
If you are interested in sharing info with colleagues from the LibQUAL+® community, please describe your contribution on the attached “Participant Information Sheet” and email: raynna.bowlby@charter.net.
Thanks for your consideration. We look forward to seeing you at one of the LibQUAL+® events in D.C.
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LibQUAL+® Forum |
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Date: 6/24/2007
Conference: ALA Annual Conference Site: Hotel Monaco, Athens Room, 700 F St, NW Location: Washington, DC
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8:00am - 12:00 noon
No Fee
The LibQUAL+® Forum features A. “Parsu” Parasuraman speaking on measuring in-person and online library service quality in celebration of the 1,000 libraries that have implemented LibQUAL+®. Parsu is a highly sought after speaker on service quality measurement and he is one of the key researchers in the marketing services field that established the methods we used in the development of LibQUAL+®. He is currently Professor and Holder of the James W. McLamore Chair, University of Miami, and Editor, Journal of Service Research. Listening to him is a real treat!
The event is free of charge. A buffet breakfast will be served.
This event is co-sponsored with OCLC Capcon.
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Massachusetts LSTA & MCCLPHEI Consortium LibQUAL+® Results Meeting |
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Date: 6/12/2007
Site: University of Massachusetts Lowell, O’Leary Library, Room 222 Location: Lowell, MA
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This workshop is for members of the Massachusetts LSTA and MCCLPHEI LibQUAL+® consortium. Attendees will learn about their individual and group survey results, hear how Merrimack College and Assumption College have analyzed the results of their surveys, learn techniques to evaluate and improve library services, and participate in general discussion.
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