Publications

LibQUAL+® has been the subject of numerous papers, presentations, and articles over the past several years. On this page, you can access that information online in the LibQUAL+® archives.

The ten most recent publications of each type (articles, presentations, etc.) are listed below. To find other publications, use the search feature below or click on the text reading "Click here to view all" next to each document type.

Search for Publications

Articles View all

Reliability and Validity of a Modified LibQUAL+®Survey in Pakistan: An Urdu Language Experience
Shafiq-ur-Rehman, Martha Kyrillidou, and Imran Hameed, Malaysian Journal of Library & Information Science 19, no. 2 (2014): 83-102.
ARL Library Budgets after the Great Recession, 2011-2013
Charles Lowry, Research Library Issues: A Report from ARL, CNI, and SPARC, no. 282 (2013): 1-12.
Research Library Trends: A Historical Picture of Services, Resources, and Spending
Martha Kyrillidou, Research Library Issues: A Quarterly Report from ARL, CNI, and SPARC, no. 280 (September 2012): 20-28.
Measuring the Impact of Networked Electronic Resources: Developing an Assessment Infrastructure for Libraries, State, and Other Types of Consortia
Terry Plum, Brinley Franklin, Martha Kyrilldou, Gary Roebuck, and Mashana Davis, Performance Measurement and Metrics: The International Journal for Library and Information Services 11, no. 2 (2010): 184-198.
Library value may be proven, if not self-evident
Martha Kyrillidou, Research Library Issues: A Bimonthly Report from ARL, CNI, and SPARC, no. 271 (August 2010): 1-3.
The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries
Catherine Davidson and Martha Kyrillidou, Research Library Issues: A Bimonthly Report from ARL, CNI, and SPARC 271 (2010): 41-47.
Evaluating Usage and Impact of Networked Electronic Resources through Point-of-Use Surveys: A MINES for Libraries ™ Study
Martha Kyrillidou, Terry Plum, and Bruce Thompson, The Serials Librarian 59 (2010): 159-183.
Digital Library Service Quality: what does it look like?
Martha Kyrillidou, Colleen Cook, and Yvonna Lincoln, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 187-214.
From usage to user: library metrics and expectations for the evaluation of digital libraries
Brinley Franklin, Martha Kyrillidou, and Terry Plum, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 17-39.
ClimateQUAL: Organizational Climate and Diversity Assessment
Martha Kyrillidou and M. Sue Baughman, C&RL News 70, no. 3 (2009): 154-157.

Communicating Survey Results to Stakeholders View all

Participant-Related Sites
Links to Web sites created by LibQUAL+® participants

Conference Papers View all

Using Variability to Diversify Library Assessment and Maximize Value of Assessment Data
Jackie Bronicki, Paper, Association of College and Research Libraries 2017 Conference, Baltimore, Maryland, March 22-25, 2017.
An Introduction to the LibQUAL+® Triads Protocol: Using Ipsative Measurement to Assess Highly Desired Outcomes
Bruce Thompson and Martha Kyrillidou, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
Regrounding LibQUAL+® for the Digital Library Environment: An Analysis of the DigiQUAL Data
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
Simpson's Paradox as a Challenge in Library Assessment: An Example Using LibQUAL+® Long and LibQUAL+® Lite Data
Bruce Thompson and Martha Kyrillidou, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
Does using item sampling methods in library service quality assessment affect score norms?: A LibQUAL+® Lite study
Colleen Cook, Bruce Thompson, and Martha Kyrillidou, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
Does using item sampling methods in library service quality assessment affect zone of tolerance boundaries?: A LibQUAL+® Lite study
Martha Kyrillidou, Colleen Cook, and Bruce Thompson, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
Does using item sampling methods in library service quality assessment compromise data integrity?: A LibQUAL+® Lite study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
ClimateQUAL™: Organizational Climate and Diversity Assessment
Martha Kyrillidou, Charles Lowry, Paul Hanges, Juliet Aiken, and Kristina Justh, Paper, Proceedings of the Fourteenth National Conference of the Association of College and Research Libraries, March 12-15, 2009, Seattle, Washington: Pushing the Edge: Explore, Engage, Extend, Dawn M Mueller (ed), (March 2009): 150-164.
How You Can Evaluate the Integrity of Your Library Assessment Data: Intercontinental LibQUAL+® Analysis Used as Concrete Heuristic Examples
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, The Library Assessment Conference: Building Effective, Sustainable and Practical Assessment, Charlottesville, VA, September 25, 2006.
Using National and International Score Norms as a Library Service Quality Benchmarking Tool
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Paper, The 17th meeting of the Greek Academic Libraries, Ioannina, Greece, September 24-26, 2008.

Marketing View all

Marketing Materials - Flyer (Roxbury Community College)
Roxbury Community College, Make this a mini-flyer - print 4 to a page. See print settings in Word.
Marketing Materials - Letter to Faculty (Roxbury Community College)
Roxbury Community College, This letter is accompanied by a "mini-flyer" - printed 4 to a page.

Presentations View all

Design thinking and LibQUAL+: The landscape of changing user needs and expectations of faculty and undergraduate students in ARL libraries — Trends 2003–2014
Amy Yeager and Martha Kyrillidou, Poster, Canadian Library Assessment Workshop, Toronto, Canada, October 16-18, 2013, and Southeastern Library Assessment Conference, Atlanta, Georgia, November 16-17, 2015.
LibQUAL+ Confidential Pilot Experiences
Rachel Lewellen, Sarah Anne Murphy, and Martha Kyrillidou, Webcast, Association of Research Libraries, September 22, 2015.
LibQUAL+ Confidential Pilot Experiences (slides)
Rachel Lewellen, Sarah Anne Murphy, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, September 22, 2015.
Analysis of LibQUAL+ Comments to Drive Service Improvement
Lorie Kloda and Martha Kyrillidou, Webcast, Association of Research Libraries, May 5, 2015.
Analysis of LibQUAL+ Comments to Drive Service Improvement (slides)
Lorie Kloda and Martha Kyrillidou, Webcast, Association of Research Libraries, May 5, 2015.
Data Management and Visualization with Tableau—Discussion and Q&A
Jeremy Buhler, Rachel Lewellen, Sarah Anne Murphy, and Martha Kyrillidou, Webcast, Association of Research Libraries, April 21, 2015
Tableau at UMass Amherst Libraries
Rachel Lewellen and Martha Kyrillidou, Webcast, Association of Research Libraries, March 17, 2015.
Tableau at UMass Amherst Libraries (slides)
Rachel Lewellen and Martha Kyrillidou, Webcast, Association of Research Libraries, March 17, 2015.
Tableau at UBC Library
Jeremy Buhler and Martha Kyrillidou, Webcast, Association of Research Libraries, March 10, 2015.
Tableau at UBC Library (slides)
Jeremy Buhler and Martha Kyrillidou, Webcast, Association of Research Libraries, March 10, 2015.

Proceedings of the Library Assessment Conference View all

Proceedings of the 2014 Library Assessment Conference
Sarah Durso, Steve Hiller, Martha Kyrillidou, and Angela Pappalardo, eds. Seattle, Washington, August 4-6, 2014. Washington, DC: Association of Research Libraries, 2016.
Proceedings of the 2012 Library Assessment Conference
Steve Hiller et al., eds., Charlottesville, Virginia, October 29-31, 2012. Washington, DC: Association of Research Libraries, 2014.
Proceedings of the 2010 Library Assessment Conference
Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, eds., Baltimore, Maryland, October 24-27, 2010. Washington, DC: Association of Research Libraries, 2011.
Proceedings of the 2008 Library Assessment Conference
Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, eds., Seattle, Washington, August 4-7, 2008. Washington, DC: Association of Research Libraries, 2009.
Library Assessment: The Way We Have Grown
Fred Heath, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 1-14. Washington, DC: Association of Research Libraries, 2011.
Are They Learning? Are We? Learning Outcomes and the Academic Library
Megan Oakleaf, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 15-37. Washington, DC: Association of Research Libraries, 2011.
Space Assessment as a Venue for Defining the Academic Library
Danuta A. Nitecki, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 39-61. Washington, DC: Association of Research Libraries, 2011.
Longitudinal Assessment of "User-Driven" Library Commons Spaces
Robert Fox and Ameet Doshi, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 63-72. Washington, DC: Association of Research Libraries, 2011.
LibQUAL+® and the Information Commons Initiative at Buffalo State College: 2003 to 2009
Eugene J. Harvey and Maureen Lindstrom, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 73-87. Washington, DC: Association of Research Libraries, 2011.
An Assessment of the Bass Library as a Learning Commons Environment
Cheryl A. McCarthy and Danuta A. Nitecki, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 89-98. Washington, DC: Association of Research Libraries, 2011.

Proceedings of the Northumbria Conference View all

Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services: Proving Value in Challenging Times
Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012)
Assuring quality using ‘moments of truth’ in super-converged services
Leo Appleton, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 7-11.
Performance measurement in a changing environment – the SCONUL e-measures project
Pat Barclay, Angela Conyers, Claire Creaser & Sonya White, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 13-20.
Student information search skills and help acquisition – differences across three faculties
Linda Bedwell, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 21-27.
Utilizing LibQUAL+® to identify best practices in academic research library website design
Raynna Bowlby, Brinley Franklin, and Carolyn Lin, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 29-34.
What business are we in? Value added services, core business and national library performance
Judith Broady-Preston and Wendy Swain, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 35-44.
Using performance indicators to improve technical service in an academic library: a study at São Paulo University Law School
Milena Celere de Sousa e Silva and Ednéia Silva Santos Rocha, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 45-52.
Assessing the value of ebooks to academic libraries and users
Tina E Chrzastowski, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 53-61.
The Journal Usage Statistics Portal (JUSP): measuring use and impact
Angela Conyers and Jo Lambert, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 63-67.
Capturing business intelligence required for targeted marketing, demonstrating value, and driving process improvement
Brian L. Cox and Margie Jantti, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 69-78.

Related Articles View all

Studying on Enhancing Readers’ Satisfaction Model of Electronic Service Quality in Library Based on LibQUAL+ and Kano
Yan-liang Zhang, Run-fang Bi, and Min Xiao, Procedia Engineering 174 (2017): 260–266. doi: http://dx.doi.org/10.1016/j.proeng.2017.01.132.
Constructing a Sentiment Analysis Model for LibQUAL+ Comments
Michael Thomas Moore, Performance Measurement and Metrics 18, no. I (2017). doi: http://dx.doi.org/10.1108/PMM-07-2016-0031.
Effect of Library Service Quality to Users Satisfaction in The Library of The Faculty of Communication
Yulianti Asep Saeful Rohman, Edulib: Journal of Library and Information Science 6, no. 2 (November 2016): 102-117.
Quiet in the Library: An Evidence-Based Approach to Improving the Student Experience
Ciara McCaffrey and Michelle Breen, portal: Libraries and the Academy 16, no. 4 (October 2016): 775-791.
User Perception to Service Quality (Libqual) in State University Library at Surabaya
Dessy Harisanty and Siti Khodijah, Edulib: Journal of Library and Information Science 6, no. 1 (November 2016): 1-16.
Measuring Perceptual (In)Congruence between Information Service Providers and Users
Crystal Boyce, College & Research Libraries (in press)
LibQUAL+: a Quality Survey Case Study
Stephen Town, in Quality and the Academic Library (pp. 209-220), Jeremy Atkinson, ed. (Oxford, United Kingdom: Chandos, 2016).
A Study on the Evaluation of Service Quality and Importance-Performance Analysis in Research Libraries
Yoonkyung Min and Dong Youl Jeong, Journal of the Korean Society for Library and Information Science 50, no. 1 (2016): 209-233. DOI: 10.4275/KSLIS.2016.50.1.209.
Can library users distinguish between minimum, perceived, and desired levels of service quality? Validating LibQUAL +® using multitrait multimethod analysis
Prathiba Natesan and Xing Aerts, Library & Information Science Research 38, no. 1 (January 2016): 30-38.

Share Fair Program View all

LibQUAL+ Share Fair: October 2012 (Charlottesville)
This booklet contains poster abstracts related to LibQUAL+ presented at the Library Assessment Conference 2012.
LibQUAL+® Share Fair: Summer 2011 (New Orleans)
This flyer contains the agenda from the Summer 2011 LibQUAL+® Share Fair presentations in New Orleans, Louisiana on June 27.
LibQUAL+ Share Fair: October 2010 (Baltimore)
This booklet contains poster abstracts related to LibQUAL+ presented at the Library Assessment Conference 2010.
LibQUAL+® Share Fair: Summer 2009 (Chicago)
This booklet contains contact information and abstracts from the Summer 2009 LibQUAL+® Share Fair presentations in Chicago, Illinois on July 13.
LibQUAL+® Share Fair 2007 (Washington D.C.)
This booklet contains contact information and abstracts from the Summer 2007 LibQUAL+® Share Fair presentations in Washington, D.C. on June 25.
LibQUAL+® Share Fair: Summer 2006 (New Orleans)
This booklet contains contact information and abstracts from the Summer 2006 LibQUAL+® Share Fair presentations in New Orleans, Louisiana on June 26.
LibQUAL+(TM) Share Fair: Summer 2005 (Chicago)
This booklet contains contact information and abstracts from the Summer 2005 LibQUAL+(TM) Share Fair presentations in Chicago, Illinois on June 28.
LibQUAL+(TM) Share Fair 2004 (Orlando)
Photos from the Summer 2004 LibQUAL+(TM) Share Fair presentations in Orlando, Florida on June 26.
LibQUAL+(TM) Share Fair: Summer 2004 (Brighton, UK)
This booklet contains contact information and abstracts from the Summer 2004 LibQUAL+(TM) Share Fair presentations in Brighton, UK on July 7.
LibQUAL+(TM) Share Fair: Summer 2004 (Orlando)
This booklet contains contact information and abstracts from the Summer 2004 LibQUAL+(TM) Share Fair presentations in Orlando, FL on June 26.