• Getting Staff Involved in Assessment at the University of Connecticut Libraries
    Brinley Franklin, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010
  • LibQUAL+® Survey Administration
    Martha Kyrillidou, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010
  • LibQUAL+® Survey Introduction
    Martha Kyrillidou, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010
  • LibQUAL+® Survey Results
    Martha Kyrillidou, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010
  • Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library
    Colleen Cook, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010
  • Qualitative Grounding: "22 Items and a Box"
    Colleen Cook, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010
  • Quantitative Evidence
    Bruce Thompson, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010
  • LibQUAL+® Update: October 2009
  • 2009 SCONUL Notebook - Session I Only
  • Digital Library Service Quality: what does it look like?
    Martha Kyrillidou, Colleen Cook, and Yvonna Lincoln, In Evaluation of Digital Libraries: an insight into useful applications and methods. eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 187-214.
  • From usage to user: library metrics and expectations for the evaluation of digital libraries
    Brinley Franklin, Martha Kyrillidou, and Terry Plum, In Evaluation of Digital Libraries: an insight into useful applications and methods. eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 17-39.
  • Getting Staff Involved with Assessment at the University of Connecticut
    Brinley Franklin, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, ITALY, August 17, 2009.
  • Introduction to the LibQUAL+® Management Center
    Martha Kyrillidou, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, ITALY, August 17, 2009.
  • Journals and Academic Faculty LibQUAL+ 2006-2009
    Jim Self, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, ITALY, August 17, 2009.
  • LibQUAL+® Contribution to the University of Pretoria's Quality Profile
    Monica Hammes, Gerda Beukes & Rayno Geyser, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, ITALY, August 17, 2009.
  • LibQUAL+® Lite in Hebrew
    Lynne Porat, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, ITALY, August 17, 2009.
  • Perspectives from two UK institutions
    Stephen Town, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, ITALY, August 17, 2009.
  • Quality of Information Control: How LibQUAL+® Survey Impacted Our Collection Development Policy
    Marja Hjelt and Saija Nieminen, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, ITALY, August 17, 2009.
  • 2009 ARL Notebook - Session I Only
  • LibQUAL+® Share Fair: Summer 2009 (Chicago)
  • Describing the Research Library of the 21st Century: The ARL Profiles
    SPEC Liaisons Meeting at the Chicago ALA Annual Conference 2009, July 10, 2009.
  • Library Assessment Conference 2008, Seattle, Washington August 4-7: Recap & Evaluation
    Steve Hiller, Martha Kyrillidou, & Jim Self, Library Assessment Conference Forum, Chicago IL, July 10, 2009.
  • 2009 LibQUAL+® Session I Highlights
  • 2009 LibQUAL+® Session I Highlights Supplementary
  • Library Quality Assessment through LibQUAL+®
    Martha Kyrillidou, Presented at the IATUL Conference in Leuven, Belgium, June 2, 2009.
  • Academic Research Library Support of Sponsored Research in the United States
    Brinley Franklin, Qualitative and Quantitative Methods in Libraries International Conference, Chania, GREECE, May 29, 2009.
  • ARL and SCONUL Assessment Initiatives: Synergies and Opportunities
    Stephen Town, Qualitative and Quantitative Methods in Libraries International Conference, Chania, GREECE, May 29, 2009.
  • ARL Library Investment Index: Why is it Important?
    Brinley Franklin, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, Qualitative and Quantitative Methods in Libraries International Conference, Chania, GREECE, May 29, 2009.
  • Describing the Research Library of the 21st Century: the Association of Research Libraries’ (ARL) Profile
    Colleen Cook and Martha Kyrillidou, Qualitative and Quantitative Methods in Libraries International Conference, Chania, GREECE, May 29, 2009.
  • Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The LibQUAL+® -Lite Experiment
    Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Qualitative and Quantitative Methods in Libraries International Conference, Chania, GREECE, May 29, 2009.
  • LibQUAL+® Update: May 2009
    In this issue: 2009 Session I Survey Deadline; Library Assessment Conference Proceedings Now Available; Summer Events with LibQUAL+®; Library Assessment Corner; and much more!.
  • LibQUAL+®: Library Assessment and ARL
    Fred Heath, XV FORO Transfronterizo de Bibliotecas, Tijuana, Mexico, March 4-5, 2009.
  • ClimateQUAL: Organizational Climate and Diversity Assessment
    Martha Kyrillidou and M. Sue Baughman, C&RL News, 70(3) (March 2009): 154-157.
  • LibQUAL+ Lite at the University of North Texas (UNT) - 2008
    Diane Wahl, Presented at the Texas Library Association, Houston, Texas, April 2, 2009.
  • Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden the “LibQUAL+® Lite” Example
    Bruce Thompson, Martha Kyrillidou, Colleen Cook , Performance Measurement and Metrics, Vol. 10(1), 2009: 6-16.
  • Focus Groups
    Colleen C. Cook, ARL Service Quality Evaluation Academy, New Orleans, LA, March 16-20, 2009.
  • Qualitative Methods
    Colleen C. Cook, ARL Service Quality Evaluation Academy, New Orleans, LA, March 16-20, 2009.
  • Strategic Directions for Research: 2009-2014
    Colleen C. Cook, ARL Service Quality Evaluation Academy, New Orleans, LA, March 16-20, 2009.
  • LibQUAL+® Update: January 2009
    In this issue: Special Note to 2008 Participants; Events: Booth Consultations at ALA Annual Conference, Service Quality Measurement in Libraries: A LibQUAL+® Exchange, etc.; Spotlight On: International Participation; Library Assessment Corner: 2009 ALA Midwinter Meeting Presentations, Graduate Student and Faculty Spaces and Services, SPEC Kit 308, etc.; and more!.
  • Learning from LibQUAL+®: Journal Collections and Academic Faculty
    Jim Self, Ontario Library Association Superconference, Toronto, January 29, 2009.
  • LibQUAL+® Survey Administration
    MaShana Davis & Martha Kyrillidou, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
  • LibQUAL+® Survey Introduction
    Martha Kyrillidou, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
  • LibQUAL+® Survey Introduction: Qualitative Grounding
    Colleen Cook, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
  • LibQUAL+® Survey Introduction: Quantitative Evidence
    Bruce Thompson, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
  • LibQUAL+® Survey Results
    Martha Kyrillidou, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
  • LibQUAL+® Survey Results: Coding Open-Ended Comments
    Karen Neurohr, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
  • LibQUAL+® Survey Results: Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library
    Colleen Cook, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
  • LibQUAL+® Survey Results: We did LibQUAL+®: Now What?
    Amy Hoseth, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
  • Library Metrics: Users, Use Trends and New Service Models
    Steve Hiller, Library Assessment Forum, American Library Association, Denver, CO, January 23, 2009.
  • Budget-Reduction Planning: The University of Miami Experience
    Sharyn Ladner, Library Assessment Forum, American Library Association, Denver, CO, January 23, 2009.
  • PHASE 1 OCDA Scale Results: Psychometric Assessment and Descriptive Statistics for Partner Libraries
    Paul J. Hanges, Juliet Aiken, Xiafang Chen & Hali Chambers, Report on the University of Maryland results, 2007.
  • 2008 ARL Notebook
  • 2008 LibQUAL+® Session I & II Highlights
  • 2008 LibQUAL+® Session I & II Highlights Supplementary
  • *Suggestions for Marketing Your LibQUAL+® Survey
    LibQUAL+® Team
  • ClimateQUAL™: Organizational Climate and Diversity Assessment
    Martha Kyrillidou, Charles Lowry, Paul Hanges, and Juliet Aiken, Kyrillidou, Martha, Charles Lowry, Paul Hanges, and Juliet Aiken. (2009). ClimateQUAL™: Organizational Climate and Diversity Assessment. Paper presented at the 2009 Association of College and Research Libraries Conference, Seattle, WA, March 2009.
  • Digital library service quality: what does it look like?
    Martha Kyrillidou, Colleen Cook and Yvonna Lincoln, In Evaluation of Digital Libraries: an insight into useful applications and methods. eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009):187-214.
  • From usage to user: library metrics and expectations for the evaluation of digital libraries
    Brinley Franklin, Martha Kyrillidou and Terry Plum, In Evaluation of Digital Libraries: an insight into useful applications and methods. eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009):17-39.
  • LibQUAL+® 2010 In-Kind Grant Program Guidelines
  • LibQUAL+® and beyond: library assessment with a focus on library improvement
    Martha Kyrillidou, (Guest Ed.), Performance Measurement and Metrics, 9(3) (2008): 155-230.
  • 2008 Holiday Card
    Yolanda Glass
  • How You Can Evaluate the Integrity of Your Library Assessment Data: Intercontinental LibQUAL+® Analysis Used as Concrete Heuristic Examples
    Bruce Thompson, Martha Kyrillidou, Colleen Cook, Paper presented at the Library Assessment Conference: Building Effective, Sustainable and Practical Assessment, Charlottesville, VA, September 25, 2006.
  • When the evidence is not enough: organizational factors that influence effective and successful library assessment
    Steve Hiller, Martha Kyrillidou, and Jim Self, Performance Measurement and Metrics, 9(3) (2008): 223-230.
  • How You Can Evaluate the Integrity of Your Library Assessment Data: Intercontinental LibQUAL+® Analysis Used as Concrete Heuristic Examples
    Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Performance Measurement and Metrics, 9(3) (2008): 202-215.
  • LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials)
    Sayeed Choudhury, Martha Kyrillidou, Fred Heath, Colleen Cook, Bettina Koeper and Reinhold Decker, Performance Measurement and Metrics, 9(3) (2008): 216-222.
  • Measuring the Quality of Library Service through LibQUAL+®
    Martha Kyrillidou, Colleen Cook and S. Shyam Sunder Rao , in Academic Library Research: Perspectives and Current Trends, edited by M Radford and P Snelson, (59) (Chicago: Association of College and Research Libraries, 2008): 253-301.
  • LibQUAL+® Update: October 2008
    Highlights in this issue: Survey information 2008-2009; Events: 2009 ALA Midwinter Meeting in Denver, CO; Spotlight On: Northeastern University; Library Assessment Corner: Plans for the 2010 Library Assessment Conference and LibQUAL+® Publications: Papers, Posters, & Presentations; and more!.
  • MINES for Libraries(tm): Measuring the Impact of Networked Electronic Services
    Martha Kyrillidou, Presented at PALCI conference call, October 24, 2008
  • MINES for Libraries™: Measuring the Impact of Networked Electronic Services
    Martha Kyrillidou, Presented at PALCI conference call, October 24, 2008.
  • LibQUAL+® in the Sciences
    Prepared by Gary Roebuck, MaShana Davis and Martha Kyrillidou, "LibQUAL+® in the Sciences" highlights data captured by faculty, graduate students and undergraduates in the Science/Math, Engineering/Computer Science and Health Science Disciplines across 302 libraries (53 of them ARL libraries). Prepared for the ARL/CNI Forum on "Reinventing Science Librarianship: Models for the Future," October 16–17, 2008.
  • Score Norms
    Bruce Thompson, Colleen Cook, Martha Kyrillidou, Presented at the 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
  • Comparisons of Library Users Expectations and Perceptions Across North American, European, African, Asian and Australian Libraries
    Martha Kyrillidou, Colleen Cook, Bruce Thompson, Presented at the 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
  • Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library
    Colleen Cook, Presented at the 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
  • Using National and International Score Norms as a Library Service Quality Benchmarking Tool
    Bruce Thompson, Colleen Cook, Martha Kyrillidou, Paper presented at the 17th meeting of the Greek Academic Libraries, Ioannina, Greece, September 24-26, 2008.
  • MINES FOR LIBRARIES: Measuring the Impact of Networked Electonic Services
    Noula Alvanoudi, Fillipos Kolovos, Martha Kyrillidou, Presented at the 17th Annual Conference of Greek Academic Libraries, Ioannina, Greece, September 16, 2008 (In Greek).
  • MINES for Libraries®: University of Macedonia
    Martha Kyrillidou, Gary Roebuck and MaShana Davis, (Washington DC: Association of Research Libraries, 2008).
  • Effective, Sustainable and Practical Library Assessment
    Steve Hiller, Martha Kyrillidou and Jim Self, Boston University, September 8, 2008.
  • Analyzing LibQUAL+® Comments Using Excel: An Accessible Tool for Engaging Discussion and Action
    Elizabeth Chamberlain Habich, Presented at the Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • Are LibQUAL+® Open-ended Comments an Indicator of User Satisfaction? Examination of a Method of Re-coding LibQUAL+® Comments and Their Correlation with User Satisfaction Scores
    Alan Gale and Ron Ward, Poster, Presented at the Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • Are They Really That Different?: Identifying Needs and Priorities Across User Groups and Disciplines at the University of Notre Dame through LibQUAL+® Comments
    Sherri Jones and Jessica Kayongo, Presented at the Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • Bench-marking on a National Scale: The 2007 LibQUAL+® Canada Experience
    Sam Kalb, Presented at the Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • Consortial Participation in LibQUAL+®: Outcomes and Benefits
    Kathy Tomajko, Poster, Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • Diving into Assessment: LibQUAL+® as a Springboard
    Lorelei Harris, Leona Jacobs, and Donna Seyed-Mahmoud, Poster, Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • Does Size Matter? The Effect of Resource Base Size on Faculty Service Quality Perceptions in Academic Libraries
    Damon Jaggars, Fred Heath, and Shanna Smith, Presented at the Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • Evaluating the Evaluators: Library Assessment in South African Academic Libraries
    Anette van Vuren, Poster, Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • Examining the Overlooked: Comments from Incomplete 2007 LibQUAL+® Survey Responses
    Gordon Fretwell, Presented at the Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • Getting Started: Applying Atlas.ti and NESSTAR to the LibQUAL+® Results at UBC Library
    Margaret Friesen, Presented at the Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • LibQUAL+® @ Pao Yue-kong Library: Gaining Stakeholders’ Support through Benchmarking
    Winnie Yuen Ming Chim, Poster, Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • LibQUAL+® and the Evolution of “Library as Place” at Radford University, 2001-2007
    Eric Ackermann, Presented at the Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • LibQUAL+® Lite: A New Model for Conducting Service Quality Assessments That Both Minimizes Demands on Users and Maximizes Response Rates
    Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Presented at the Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • Using LibQUAL+® to Inform and Assess Strategic Planning
    Barbara Cockrell and Bradford Dennis, Poster, Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • Using the Adequacy and Superiority Scales and Scores to Gain Insight and Understanding of LibQUAL+® Results
    Ron Ward and Alan Gale, Poster, Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
  • Measuring the Impact of Networked Electronic Resources: Developing Assessment Infrastructure for Libraries, State, and Other Types of Consortia
    Terry Plum, Brinley Franklin, Martha Kyrillidou, Gary Roebuck, Raynna Bowlby, Mashana Davis, and Kristina Justh, Presentation at the Library Assessment Conference held at the University of Washington, Seattle, WA, August 4-6, 2008.
  • LibQUAL+® Update: July 2008
    Highlights in this issue include: 2008 LibQUAL+® survey information; LibQUAL+® presentations at the 2008 Library Assessment Conference; LibQUAL+® Events: ALA Midwinter 2009 and Using LibQUAL+® Effectively; LibQUAL+® Assessment Corner: Building Effective, Sustainable, and Practical Library Assessment with ARL and "Library Users’ Service Desires: A LibQUAL+® Study"; and more!.
  • Participant-Related Sites
    Links to Web sites created by LibQUAL+® participants.
  • LibQUAL+® 2006: Measuring Service to Achieve Excellence
    Texas A&M University Libraries
  • LibQUAL+® Implementation Procedures
    Bruce Thompson, LibQUAL+® Basics, and An Introduction to LibQUAL+® Lite, 3rd Lodz Library Conference, Lodz, Poland, June 25, 2008
  • LibQUAL+®: An Overview
    Bruce Thompson, LibQUAL+® Basics, and An Introduction to LibQUAL+® Lite, 3rd Lodz Library Conference, Lodz, Poland, June 25, 2008.
  • Methodology for Coding Qualitative Data
    Provided by the LibQUAL+® User Assessment Group, Brown University
  • Effective, Sustainable, and Practical Library Assessment
    Steve Hiller, LibQUAL+® Results Meeting, University of York, UK, June 23, 2008.