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LibQUAL+® has been the subject of numerous papers, presentations, and articles over the past several years. On this page, you can access that information online in the LibQUAL+® archives.

The ten most recent publications of each type (articles, presentations, etc.) are listed below. To find other publications, use the search feature below or click on the text reading "Click here to view all" next to each document type.

Search for Publications

Articles

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	Measuring the Impact of Networked Electronic Resources: Developing an Assessment Infrastructure for Libraries, State, and Other Types of Consortia Terry Plum, Brinley Franklin, Martha Kyrilldou, Gary Roebuck, and Mashana Davis, Performance Measurement and Metrics: The International Journal for Library and Information Services 11, no. 2 (2010): 184-198.
	Measuring the Use of Networked Electronic Journals in an Academic Library Consortium: Moving beyond MINES for Libraries™ in Ontario Scholars Portal Marisa Scigliano, Serials Review 36, no. 2 (2010): 72-78.
	Evaluating Usage and Impact of Networked Electronic Resources through Point-of-Use Surveys: A MINES for Libraries ™ Study Martha Kyrillidou, Terry Plum, and Bruce Thompson, The Serials Librarian 59 (2010): 159-183.
	Digital Library Service Quality: what does it look like? Martha Kyrillidou, Colleen Cook, and Yvonna Lincoln, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 187-214.
	From usage to user: library metrics and expectations for the evaluation of digital libraries Brinley Franklin, Martha Kyrillidou, and Terry Plum, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 17-39.
	ClimateQUAL: Organizational Climate and Diversity Assessment Martha Kyrillidou and M. Sue Baughman, C&RL News 70, no. 3 (2009): 154-157.
	Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden the “LibQUAL+® Lite” Example Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Performance Measurement and Metrics 10, no. 1 (2009): 6-16.
	LibQUAL+® and beyond: library assessment with a focus on library improvement Martha Kyrillidou, (Guest Ed.), Performance Measurement and Metrics 9, no. 3 (2008): 155-230.
	How You Can Evaluate the Integrity of Your Library Assessment Data: Intercontinental LibQUAL+® Analysis Used as Concrete Heuristic Examples Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Performance Measurement and Metrics 9, no. 3 (2008): 202-215.
	LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials) Sayeed Choudhury, Martha Kyrillidou, Fred Heath, Colleen Cook, Bettina Koeper, and Reinhold Decker, Performance Measurement and Metrics 9, no. 3 (2008): 216-222.

Bibliography

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	LibQUAL+® Bibliography
	LibQUAL+™ Study Bibliography

Communicating Survey Results to Stakeholders

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	LibQUAL+® 2006: Measuring Service to Achieve Excellence Texas A&M University Libraries
	Participant-Related Sites Links to Web sites created by LibQUAL+® participants

Conference Papers

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	Simpson's Paradox as a Challenge in Library Assessment: An Example Using LibQUAL+® Long and LibQUAL+® Lite Data Bruce Thompson, Martha Kyrillidou, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
	An Introduction to the LibQUAL+® Triads Protocol: Using Ipsative Measurement to Assess Highly Desired Outcomes Bruce Thompson, Martha Kyrillidou, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
	Regrounding LibQUAL+® for the Digital Library Environment: An Analysis of the DigiQUAL Data Martha Kyrillidou, Bruce Thompson, Colleen Cook, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
	Does using item sampling methods in library service quality assessment compromise data integrity?: A LibQUAL+® Lite study Bruce Thompson, Martha Kyrillidou, Colleen Cook, Paper presented at the 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
	Does using item sampling methods in library service quality assessment affect zone of tolerance boundaries?: A LibQUAL+® Lite study Martha Kyrillidou, Colleen Cook, Bruce Thompson, Paper presented at the 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
	Does using item sampling methods in library service quality assessment affect score norms?: A LibQUAL+® Lite study Colleen Cook, Bruce Thompson, Martha Kyrillidou, Paper presented at the 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
	ClimateQUAL™: Organizational Climate and Diversity Assessment Martha Kyrillidou, Charles Lowry, Paul Hanges, Juliet Aiken, and Kristina Justh, Paper, The 2009 Association of College and Research Libraries Conference, Seattle, WA, March 2009.
	How You Can Evaluate the Integrity of Your Library Assessment Data: Intercontinental LibQUAL+® Analysis Used as Concrete Heuristic Examples Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, The Library Assessment Conference: Building Effective, Sustainable and Practical Assessment, Charlottesville, VA, September 25, 2006.
	Using National and International Score Norms as a Library Service Quality Benchmarking Tool Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Paper, The 17th meeting of the Greek Academic Libraries, Ioannina, Greece, September 24-26, 2008.
	MINES FOR LIBRARIES: Measuring the Impact of Networked Electonic Services Noula Alvanoudi, Fillipos Kolovos, and Martha Kyrillidou, Paper, The 17th Annual Conference of Greek Academic Libraries, Ioannina, Greece, September 16, 2008. (In Greek).

ARL & Group Notebooks

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	2011 ARL Notebook
	2010 ARL Notebook
	2009 ARL Notebook
	2008 ARL Notebook
	CARL Consortium 2007 Results Notebook
	2007 ARL Notebook
	2006 ARL Notebook
	2005 ARL Notebook
	2004 ARL Notebook
	2003 ARL Notebook

LibQUAL+® Update

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	LibQUAL+® Update: Fall 2011 In this issue: LibQUAL+® Triads Pilot, the new LibQUAL+® Membership Subscription, the new Balanced Scorecard cohort, spotlight on University of Glasgow, and more
	LibQUAL+® Update: Summer 2011 In this issue: 2012 registration open, 2011 participation update, new custom analyses, upcoming events, spotlight on Université de Montréal, and more
	LibQUAL+® Update: Spring 2011 In this issue: 2011 registration open, 2011 participation update, service enhancements, 2012 In-Kind Grant program, upcoming events, spotlight on Richard Stockton College of New Jersey, and more
	LibQUAL+® Update: Summer/Fall 2010 In this issue: 2011 registration open, 2010 participation update, recently published articles, 2011 In-Kind Grant program deadline, 2010 Library Assessment Conference announcements, upcoming events, and more
	LibQUAL+® Update: Spring 2010 In this issue: 2010 participation update, LibQUAL+® events, 2011 In-Kind Grant Program, Spotlight on Bibliothèque Nationale et Universitaire de Strasbourg, TechQual+ webinar, and more.
	LibQUAL+® Update: Winter 2010 In this issue: 2009 Survey Wrap-up, 2010 Survey Underway, LibQUAL+® Events, In-Kind Grant Winners Announced, Bookmark design contest, Spotlight on McGill University
	LibQUAL+® Update: October 2009 Highlights in this issue: 2009 Survey information and update; 2010 Survey registration and fee structure; LibQUAL+® Events: Training sessions at ALA Midwinter 2010, METS Workshop, Service Quality Evaluation Academy, the 2010 Library Assessment Conference; An invitation for a chance to see yourself and your work in the new Procedures Manual; Spotlight on University of Haifa
	LibQUAL+® Update: May 2009 In this issue: 2009 Session I Survey Deadline; Library Assessment Conference Proceedings Now Available; Summer Events with LibQUAL+®; Library Assessment Corner; and much more!.
	LibQUAL+® Update: January 2009 In this issue: Special Note to 2008 Participants; Events: Booth Consultations at ALA Annual Conference, Service Quality Measurement in Libraries: A LibQUAL+® Exchange, etc.; Spotlight On: International Participation; Library Assessment Corner: 2009 ALA Midwinter Meeting Presentations, Graduate Student and Faculty Spaces and Services, SPEC Kit 308, etc.; and more!.
	LibQUAL+® Update: October 2008 Highlights in this issue: Survey information 2008-2009; Events: 2009 ALA Midwinter Meeting in Denver, CO; Spotlight On: Northeastern University; Library Assessment Corner: Plans for the 2010 Library Assessment Conference and LibQUAL+® Publications: Papers, Posters, & Presentations; and more!.

Marketing

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	*Suggestions for Marketing Your LibQUAL+® Survey LibQUAL+® Team
	Marketing Materials - Flyer (Roxbury Community College) Roxbury Community College, Make this a mini-flyer - print 4 to a page. See print settings in Word.
	Marketing Materials - Letter to Faculty (Roxbury Community College) Roxbury Community College, This letter is accompanied by a "mini-flyer" - printed 4 to a page.
	Marketing Materials - Flyers x4 (Anglia Ruskin) Anglia Ruskin
	Marketing Materials - Bookmarks (Long Island University) Long Island University - CW Post Campus
	Marketing Materials - Bookmarks (Anglia Ruskin) Anglia Ruskin
	Marketing Materials - Table Tent (Anglia Ruskin) Anglia Ruskin
	Marketing Materials - Flyer 2 (University of Cape Town) University of Cape Town
	Marketing Materials - Flyer 3 (University of Cape Town) University of Cape Town
	Marketing Materials - Invitation (University of Cape Town) University of Cape Town

4th Northumbria Proceedings

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	Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services Joan Stein, Martha Kyrillidou, and Denise Davis, eds. Pittsburgh, Pennsylvania, August 12-16, 2001 (Washington, DC: Association of Research Libraries, 2002).
	"BIX: the library index": A benchmarking project for German libraries Petra Klug, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
	A new look at service level agreements Stephen Thornton and Chrissie Stewart, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001
	Academic Research Library Support of Sponsored Research in the United States Brinley Franklin, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
	Activity-based costing as a performance tool for library and information technology services Trevor Gerdsen, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
	Assessment of academic libraries in Andalusia (southern Spain): an EFQM-compliance guide Miguel Barrionuevo and Aurora Perez, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
	Changes in usage, usability, and user support Denise Troll, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
	Cost/benefit comparison of print and electronic journals in a university library: a progess report Jennifer Sweeney, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
	Culture of assessment as a catalyst for organizational culture change in libraries Amos Lakos, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
	Developing meaningful measures for electronic reference services: New technology, old questions Eric Novotny, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.

Presentations

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	LibQUAL+® Survey Administration Selena Killick, An Introduction to LibQUAL+® Webinar: Priority to UK, Europe, and Africa, January 17, 2012
	ARL Strategies, Tools and Projects that Demonstrate the Value of the Library in the Academy Martha Kyrillidou, 20th Pan Hellenic Conference of Academic Libraries, Thessaloniki, Greece, November 15, 2011
	The Balanced Scorecard and MIS - Strategy Development and Evolution Jim Self, 20th Pan Hellenic Conference of Academic Libraries, Thessaloniki, Greece, November 15, 2011
	Building Effective, Sustainable, and Practical Assessment During Challenging Times Steve Hiller, Martha Kyrillidou and Jim Self, 20th Pan-Hellenic Academic Libraries Conference, Thessaloniki, Greece, November, 2011
	Evidence-Based Case for University Investment in Libraries During the Great Recession Steve Hiller, 20th Pan-Hellenic Academic Libraries Conference, Thessaloniki, Greece, November, 2011
	LibQUAL+® Administration and Organizational Buy-In Martha Kyrillidou, Strategic Assessment of Library Services at HBCUs, Atlanta, GA, October 25, 2011
	Introduction to LibQUAL+® Martha Kyrillidou, Strategic Assessment of Library Services at HBCUs, Atlanta, GA, October 24, 2011
	Demonstrating the Value of the Library in the Academy Martha Kyrillidou, Keynote Address, Amigos Congress 2011, University Cultural Complex of the Universidad Benemérita de Puebla (BUAP), September 9, 2011
	Demostrando el valor de la Biblioteca en la Academia Martha Kyrillidou, 6th AMIGOS Congress 2011: The User, Information, and the Library, Puebla, Mexico, September 9, 2011
	Measuring Use of Licensed Electronic Resources: A Second Iteration of the MINES for Libraries® Survey on Scholars Portal and Other Resources for the Ontario Council of University Libraries Catherine Davidson, Dana Thomas, Martha Kyrillidou and Terry Plum, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 23, 2011

Related Articles

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	Using Basic Data Visualization Methods to Explore LibQUAL+® Data Ray Lyons, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
	A Declaration of Survey Interdependence Tammy S. Sugarman and Jennifer L. Jones, Presented at ACRL, Philadelphia, PA, 2011.
	PHASE 1 OCDA Scale Results: Psychometric Assessment and Descriptive Statistics for Partner Libraries Paul J. Hanges, Juliet Aiken, Xiafang Chen, and Hali Chambers, Report on the University of Maryland Results, 2007.
	Statistics in Practice - Measuring and Managing: LISU Occassional Paper No. 32 Claire Creaser, ed., Loughborough, UK: LISU Loughborough University, 2003.
	Library Trends: A special issue on Measuring Service Quality Martha Kyrillidou and Fred Heath, eds. Library Trends 49, no. 4 (2001).
	Selected Publications Focusing on Customer Service Compiled by A. Parasuraman, University of Miami
	Perspectives on User Satisfaction Surveys Rowena Cullen, Library Trends 49, no. 4 (2001): 662-686.
	Service Quality: A Concept Not Fully Explored Peter Hernon and Danuta Nitecki, Library Trends 49, no. 4 (2001): 687-708
	Usage of Academic Libraries: The Role of Service Quality, Resources, and User Characteristics Patience L. Simmonds and Syed Saad Andaleeb, Library Trends 49, no. 4 (2001): 626-634
	Miami Libraries Join Library Service Quality Initiative

Share Fair

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	LibQUAL+® Share Fair: Summer 2011 (New Orleans) This flyer contains the agenda from the Summer 2011 LibQUAL+® Share Fair presentations in New Orleans, Louisiana on June 27.
	LibQUAL+® Share Fair: Summer 2009 (Chicago) This booklet contains contact information and abstracts from the Summer 2009 LibQUAL+® Share Fair presentations in Chicago, Illinois on July 13.
	LibQUAL+® Share Fair 2007 (Washington D.C.) This booklet contains contact information and abstracts from the Summer 2007 LibQUAL+® Share Fair presentations in Washington, D.C. on June 25.
	LibQUAL+® Share Fair: Summer 2006 (New Orleans) This booklet contains contact information and abstracts from the Summer 2006 LibQUAL+® Share Fair presentations in New Orleans, Louisiana on June 26.
	LibQUAL+(TM) Share Fair: Summer 2005 (Chicago) This booklet contains contact information and abstracts from the Summer 2005 LibQUAL+(TM) Share Fair presentations in Chicago, Illinois on June 28.
	LibQUAL+(TM) Share Fair 2004 (Orlando) Photos from the Summer 2004 LibQUAL+(TM) Share Fair presentations in Orlando, Florida on June 26.
	LibQUAL+(TM) Share Fair: Summer 2004 (Brighton, UK) This booklet contains contact information and abstracts from the Summer 2004 LibQUAL+(TM) Share Fair presentations in Brighton, UK on July 7.
	LibQUAL+(TM) Share Fair: Summer 2004 (Orlando) This booklet contains contact information and abstracts from the Summer 2004 LibQUAL+(TM) Share Fair presentations in Orlando, FL on June 26.

Special

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	2011 LibQUAL+® Session I & II Highlights
	2011 LibQUAL+® Session I & II Highlights Supplement
	LibQUAL+® 2011 Holiday Card
	MINES for Libraries®: Measuring the Impact of Networked Electronic Services and the Ontario Council of University Libraries' Scholar Portal, Final Report 2011 Martha Kyrillidou, Brinley Franklin, Terry Plum, Kathy Scardellato, Dana Thomas, Catherine Davidson, Alan Darnell, Washington DC: Association of Research Libraries (2011).
	2011 LibQUAL+® Session I Highlights
	2011 LibQUAL+® Session I Highlights Supplement
	2010 LibQUAL+® Session I & II Highlights Supplement
	2010 LibQUAL+® Session I & II Highlights
	2010 LibQUAL+® Session I Highlights
	2010 LibQUAL+® Session I Highlights Supplement