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LibQUAL+® has been the subject of numerous papers, presentations, and articles over the past several years. On this page, you can access that information online in the LibQUAL+® archives.
The ten most recent publications of each type (articles, presentations, etc.) are listed below. To find other publications, use the search feature below or click on the text reading "Click here to view all" next to each document type.
= Access to full text restricted to LibQUAL+® participants only. To view these articles, participants must log in.
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The evolution of measurement and evaluation of libraries: a perspective from the Association of Research Libraries Martha Kyrillidou and Colleen Cook , Library Trends, volume 56, number 4, Spring 2008.
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Library Users’ Service Desires: A LibQUAL+ Study Bruce Thompson, Martha Kyrillidou, Colleen Cook , The Library Quarterly, Volume 78 Number 1 (January 2008): 1–18.
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Service Quality in Academic Libraries: An Analysis of LibQUAL+™ Scores and Instiutional Characteristics Kathleen Miller , (Ed.D. diss., University of Central Florida). Spring 2008.
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User library service expectations in health science vs. other settings: a LibQUAL+® Study Bruce Thompson, Martha Kyrillidou, Colleen Cook , Health Information and Libraries Journal, Volume 24, Supplement 1, December 2007 , pp. 38-45(8).
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On-Premises Library Versus Google™-Like Information Gateway Usage Patterns: A LibQUAL+® Study (1)  Thompson, B., Kyrillidou, M., & Cook, C. portal: Libraries and the Academy, 7 (4) (October 2007): 463-480.
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LibQUAL+™ in Lilliput: Assessment Benefits for Small Academic Libraries John B. Harer , Performance Measurement and Metrics, 7(3), 2006: 193 -204.
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HSCL LibQUAL+ 2004: From Numbers and Graphs to Practical Application Foss, Buhler, Rhine, Layton , Medical Reference Services Quarterly, Vol. 25(1) Spring 2006, p. 1.
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Stability of Library Service Quality Benchmarking Norms Across Time and Cohorts: A LibQUAL+(TM) Study Bruce Thompson, Colleen Cook and Martha Kyrillidou , Paper presented at the Asia-Pacific Conference of
Library and Information Education and Practice (A-LIEP),
Singapore, April 4-7, 2006.
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Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+(TM) Study Bruce Thompson, Colleen Cook, Martha Kyrillidou , portal: Libraries and the Academy, 6 (2), April 2006: 219-230.
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Assessment in north american research libraries: a preliminary report card Steve Hiller, Martha Kyrillidou, and Jim Self , Performance Measurement and Metrics 7 (2) 2006: 100-106.
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Demonstrating Library Value: Practical Approaches to Effective and Sustainable Library Assessment Steve Hiller and Martha Kyrillidou , Haifa University, Mount Carmel, Haifa, Israel, April 2, 2008.
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Performance Measurement in Libraries Steve Hiller and Martha Kyrillidou , Performance Measurement in Libraries-Special Workshop, Info 2008, Tel Aviv, Israel, March 31, 2008.
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A Report from the User Study WG, Keio University Yukiko Sakai , Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
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User Survey and Evaluation at the Osaka University Library Takashi Yamasaki (Osaka University Library) , Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008. (In English).
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Case Study for "Sacred Cows": a demonstration of "Nominal Group Technique" Colleen Cook and Martha Kyrillidou , Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
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LibQUAL+® Using the Results for Library Management Colleen Cook , Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
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Library Service Quality Assessment, Users and User Study Yoshinori Sato (Tohoku Gakuin University) , Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008. (In Japanese).
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The LibQUAL+® Assessment Service for Libraries Martha Kyrillidou , Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
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LibQUAL+®, MINES for Libraries™ and Other Tools; Packaging Results to Communicate to Stakeholders Gary Roebuck and Kristina Justh , Presented at "Planning for Results: Making Data Work for You," The Cato Institute, Washington, DC, February 20, 2008.
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Why assess? What is assessment? What do we mean by actionable data? Martha Kyrillidou , Presented at "Planning for Results: Making Data Work for You,"
The Cato Institute, Washington, DC, February 20, 2008.
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Using Surveys to Improve Service to Students: A Comparison of LibQual+ and SurveyMonkey Frances M. Brillantine, Catholic University of America , Law Library Lights, 50 (1) (Fall 2006): 5-9.
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Improving Library Service Quality to Graduate Students: LibQual+(TM) Survey Results in a Practical Setting Maria Anna Jankowska, Karen Hertel and Nancy J. Young , portal: Libraries and the Academy 6 (1) ( January 2006): 59-76.
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So which score on the LibQUAL+ tells me library users are satisfied? Michael J. Roszkowski, John S. Baky, and David B. Jones , Library and Information Science Research, 27(4): 424-439.
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Library Quality and Impact: Is there a relationship between new measures and traditional measures? Sharon A. Weiner , The Journal of Academic Librarianship, 31(5): 432-437.
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E-measures: a comprehensive waste of time? Town, J. Stephen , VINE: The Journal of Information and Knowledge Management Systems. 34(4) 2004: 190-195.
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Report comparing the UTS experience with client surveys using Rodski in 2003 and the LibQUAL+ Survey 2004 for CAUL September 2004 University of Technology, Sydney
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An Academic Medical Library Using LibQUAL+(TM): The Experience of the Galter Health Sciences Library, Northwestern University James Shedlock and Linda Walton , Journal of Library Administration, 40 (3/4), 2004: 99-110.
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Another Tool in the Assessment Toolbox: Integrating LibQUAL+(TM) into the University of Washington Libraries Assessment Program Steve Hiller , Journal of Library Administration, 40 (3/4), 2004: 121-138.
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Defending and Expanding Library Turf–The Need for Scalable Consumer Research Tom Sanville , Journal of Library Administration, 40 (3/4), 2004: 13-18.
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Exploring Outcomes Assessment: The AAHSL LibQUAL+(TM) Experience Tamera Lee , Journal of Library Administration, 40 (3/4), 2004: 49-58.
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LibQUAL+® Update: April 2008 Highlights in this issue include: 2008 Survey Information; LibQUAL+® on the Move; LibQUAL+® Events - Anaheim and Service Quality Evaluation Academy; Spotlight On: Oklahoma State University; Library Assessment Corner - WVU Today article, Library Assessment Blog; and more!.
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LibQUAL+® Update: January 2008 Highlights in this issue include: 2008 Survey now available; LibQUAL+® at ALA in Anaheim, CA in June 2008; expansion of language translations and participants; LibQUAL+® Update new distribution schedule; recap of January events; special thanks to West Virginia University Libraries; and much more!.
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The LibQUAL+® Update: Vol. 5, No. 3, December 31, 2007 Highlights in this issue include: 2007 and 2008 survey information, LibQUAL+® events at the 2008 ALA Midwinter Meeting, Web site updates, and much more!.
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The LibQUAL+® Update: Vol. 5, No. 2, September 19, 2007 Highlights in this issue include: 2008 Registration Information, Spotlight On: JULAC Consortium, 2007 Session I SPSS Data Files, LibQUAL+® Training, and much more!.
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The LibQUAL+® Update: Vol. 5, No. 1, June 13, 2007 Highlights in this issue include: Special thanks to Session I participants, LibQUAL+® in the nation's capital: ALA Annual Conference Events, deadline for LibQUAL+® In-Kind Grant: June 15, 2007, Next Steps: Taking Action on Your Results, and much more!.
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LibQUAL+® Update: Vol. 4, No. 6, May 18, 2007 Highlights in this issue include information about the 2007 Session I survey, 2006 and 2007 SPSS data files, LibQUAL+® on the Move in South Africa and Washington, DC, call for Share Fair participants and LibQUAL+® booth volunteers for the ALA Annual Conference, and more.
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The LibQUAL+® Update: Vol. 4, No. 5, March 28, 2007 Highlights in this issue include:
LibQUAL+® results notebooks, Post Hoc, Evaluation, & Representativeness questionnaires, contribute to the 2007 LibQUAL+® Share Fair, LibQUAL+® on the Move, new team members, and much more!.
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The LibQUAL+® Update: Vol. 4, No. 4, February 12, 2007 Highlights in this issue include 2006 and 2007 survey information, spotlight on: LibQUAL Canada, call for LibQUAL+® booth volunteers for ACRL 13th National Conference, intoducing new team member: Gary Roebuck, and more.
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The LibQUAL+® Update: Vol. 4, No. 3 -October 31, 2006 Highlights of this issue: Six weeks remaining in the 2006 survey period, Taking action with your survey results, ALA Midwinter Meeting events in Seattle, Library Assessment Corner, and more.
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The LibQUAL+® Update: Vol. 4, No. 2 -September 25, 2006 Highlights in this issue include the 2007 LibQUAL+® Survey information, Reminders for Post Hoc and Evaluation Questionnaire for Session II participants, the Library Assessment Corner, and more.
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DigiQUAL(tm): A digital library evaluation service Martha Kyrillidou, Fred Heath, Colleen Cook, Yvonna Lincoln, Bruce Thompson and Duane Webster , Research paper prestented at the 7th Northumbria International Conference on Performance Measurement in libraries and information services (PM7), 13-16, August 2007, South Africa.
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Library Users' Service Expectations: A LibQUAL+(R) Study of the Range of What Users Will Tolerate Bruce Thompson, Martha Kyrillidou, Colleen Cook , Paper presented at the 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Stellenbosch, South Africa, August 13, 2007.
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When the Evidence Isn't Enough: Organizational Factors that Influence Effective, Sustainable and Practical Assessment Steve Hiller, Martha Kyrillidou and Jim Self , EBLIP4, Durham, North Carolina, May 7, 2007.
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How you can evaluate the integrity of your library assessment data: Intercontinental LibQUAL+(R) analysis used as concrete heuristic examples Bruce Thompson, Martha Kyrillidou, Colleen Cook , Paper presented at the Library Assessment Conference: Building Effective, Sustainable and Practical Assessment, Charlottesville, VA, September 25, 2006.
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User’s Information Needs in Academic Libraries of the 21st Century: LibQUAL +(TM) as a Tool for Assessment of Service Maria A. Jankowska , Quality Standards (2006) (in Polish). In “Libraries in the 21st Century: Will They Survive?” Papers from the International Conference held in Lodz, Poland on June 19-21
2006. Edited by Blazej Feret. Warszawa: Polish Library Association, 2006, p. 197-208.
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The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal Martha Kyrillidou, Toni Olshen, Brinley Franklin and Terry Plum , Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 23, 2005.
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Assessment in North American Research Libraries: A Preliminary Report Card Steve Hiller, Martha Kyrillidou and Jim Self , Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-25, 2005.
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The New Library User in Sweden: A LibQUAL+(TM) Study (paper) Martha Kyrillidou, Ann-Christin Persson , Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
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The New Library User in Sweden: A LibQUAL+(TM) Study (PowerPoint) Martha Kyrillidou, Ann-Christin Persson , Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
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Using Localized Survey Items to Augment Standardized Benchmarking Measures Across User Groups: A LibQUAL+(TM) Study Bruce Thompson and Colleen Cook , Paper presented at the 6th Northumbria International Conference on Performance Measures in Libraries and Information Services, Durham, England, August 22, 2005.
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Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services Edited by Joan Stein, Martha Kyrillidou, Denise Davis , Pittsburgh, Pennsylvania, August 12-16, 2001 (Washington, DC: Association of Research Libraries, 2002).
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"BIX: the library index": A benchmarking project for German libraries Petra Klug , Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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A decade of user surveys: utilizing and assessing a standard assessment tool to measure library performance at the University of Virginia and the University of Washington Jim Self and Steve Hiller , Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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A new look at service level agreements Stephen Thornton and Chrissie Stewart , Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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Academic research library support of sponsored research in the United States Brinley Franklin , Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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Activity-based costing as a performance tool for library and information technology services Trevor Gerdsen , Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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Assessment of academic libraries in Andalusia (southern Spain): an EFQM-compliance guide Miguel Barrionuevo and Aurora Perez , Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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Changes in usage, usability, and user support Denise Troll , Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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Cost/benefit comparison of print and electronic journals in a university library: a progess report Jennifer Sweeney , Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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Culture of assessment as a catalyst for organizational culture change in libraries Amos Lakos , Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
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Cross-cultural implementation of LibQUAL+™: the French language experience Martha Kyrillidou, Toni Olshen, Fred Heath, Claude Bonnelly, Jean-Pierre Cote , in Library measures to fill the void. Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Durham, UK, July 29, 2003: 193-199.
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Filling the void or bridging the deep?: LibQUAL+(TM) in the UK Stephen Town , Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Durham, UK, July 29, 2003: 212-219.
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LibQUAL+(TM) from the UK Perspective Colleen Cook, Fred Heath, Bruce Thompson , In Library measures to fill the void. Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Durham, UK, July 28, 2003: 156-159.
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The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal Brinley Franklin, Martha Kyrillidou, and Toni Olshen , Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
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The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal Martha Kyrillidou, Toni Olshen, Brinley Franklin and Terry Plum , Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 23, 2005.
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Assessment in North American Research Libraries: A Preliminary Report Card Steve Hiller, Martha Kyrillidou and Jim Self , Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-25, 2005.
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LibQUAL+ in the local context: results, action and evaluation Selena Lock & Stephen Town , Presentation for the paper presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
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LibQUAL+ in the local context: results, action and evaluation. Selena A. Lock & J. Stephen Town , Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 23, 2005.
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LibQUAL+ in the UK and Ireland: three years findings and experience J. Stephen Town & Selena A. Lock , Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 23, 2005.
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LibQUAL+ in the UK and Ireland: three years findings and experience Stephen Town & Selena Lock , Presentation for the paper presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
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The New Library User in Sweden: A LibQUAL+(TM) Study (PowerPoint) Martha Kyrillidou, Ann-Christin Persson , Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
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The Johns Hopkins University Press
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