LibQUAL+® Services and Fees

Training:
Tailored training sessions are available for institutions wishing to develop LibQUAL+® within their Library service. Workshop themes include: an introduction to the LibQUAL+® process; analysing and interpreting results; enabling staff to conduct detailed analysis on your survey results. (Group training sessions are also available at a reduced fee).

Indicative price:

• $1,250
• £750 (UK prices are for SCONUL libraries that are using Cranfield University (Selena Killick) for contract work)

Consultancy:
Consultancy services are available for libraries without internal resources or expertise to conduct the survey. Services include: project managing the implementation of LibQUAL+®; presenting your results to selected audiences; and working with staff to develop an action plan based on survey findings.

Indicative price:

• $2,400
• £1,500 (UK prices are for SCONUL libraries that are using Cranfield University (Selena Killick) for contract work)

Analysis:
Additional analysis of your survey results is available to cater for your institution’s specific data analysis requirements. This includes separate results for branch libraries, user sub-groups and customised disciplines; peer-to-peer or consortium benchmarking, longitudinal analysis and executive summaries added to any notebook.

Indicative price:

• $1,600
• £1,000 (UK prices are for SCONUL libraries that are using Cranfield University (Selena Killick) for contract work)

NOTE: All price quotations are tailored to institutional requirements.

Fee Structure for Periodic Participation

The standard base fee for the LibQUAL+® survey implementation is frozen in 2010 at $3,200. Along with this cost-saving measure, we implemented a fee structure that will offer the LibQUAL+® survey to you for less on an annual and biennial basis.

Over the years, we increasingly have come to realize the benefits to libraries from participating in LibQUAL+® on a regularly-scheduled basis. Some libraries have even found it beneficial to participate every year because they have then been able to detect small changes in ratings that are meaningful given the movement over a period of 3, or 4, or even 7 years. There are also planning benefits to the project if libraries participate on a more structured basis.

Therefore, we moved to a fee structure that rewards periodic, structured participation, and encourages libraries to make participation decisions strategically, rather than on an ad hoc, one-time basis. The fee structure is “back-end loaded” meaning that fees in subsequent years will be reduced in recognition of participation on a scheduled periodic basis. The fee structure follows:

ANNUAL
Year #1: Standard base fee: $3,200; Year #2: $2,200, and $2,200 every year thereafter, until a year is skipped, at which point the institution's fee reverts to the standard base fee, currently set at $3,200.

BIENNIAL
Year #1: Standard base fee $3,200; Year #3: $2,700, and $2,700 every scheduled participation year thereafter, until a scheduled year is skipped, at which point the institution's fee reverts to the standard base fee, currently set at $3,200.

OTHER
The standard base fee for that given year.

We reserve the right to alter fees for both base and subsequent years in the future. However, it is our hope that we can use the current fee structure for the foreseeable future.

This fee structure partners with the launch of our new and improved platform in 2010 that offers a major enhancement to the protocol, a feature called LibQUAL+® Lite. A short form of the LibQUAL+® survey, LibQUAL+® Lite uses item sampling methods to: (a) gather data on all 22 LibQUAL+® core items, while (b) each individual participant responds to only a subset of items. As a consequence, survey response times are roughly cut in half, while the library still receives data on every survey question! For more information about LibQUAL+® Lite, see: http://www.libqual.org/about/about_lq/LQ_lite.

For more information on LibQUAL+® Services and Fees, send an e-mail to libqual@arl.org.

© 2009 Association of Research Libraries

Statistics and Measurement Program

email: libqual@arl.org

voice: + 1 202 296-2296