This workshop will provide basic skills for the quantitative analysis (both statistical and graphical) of library service quality assessment data. Participants are encouraged to bring their own laptops with the IBM SPSS application.

Topics:

• Service Quality Assessment in the Context of the Modern Research Library
• Are the Data Trustworthy?: Score Reliability
• Some Statistical and Graphical Score Interpretation Frameworks
• Some Basic Statistical and Graphical Tools in Software

Event Details

Date: Monday, June 27, 2011
Time: 12:00 noon–5:00p.m.
Location: New Orleans, LA
Site: DoubleTree Hotel - Nottoway A
Entry Deadline: May 27, 2011
Registration
Fee: $50