The 2012 Service Quality Evaluation Academy, sponsored by the Association of Research Libraries (ARL) and the Canadian Association of Research Libraries (CARL), is now accepting participant nominations, with a deadline of December 16, 2011. The academy is an intensive five-day program that focuses on both quantitative analyses (e.g., various descriptive statistics, and score reliability and validity analyses) and qualitative analysis of texts using the ATLAS.ti software and potentially some related strategies (e.g., focus groups) for analyzing library service quality data. The academy will also provide participants with the opportunity to share library service quality assessment plans/strategies and experiences.

The program emphasizes basic concepts and skills in measurement and data analysis that will be applicable to service quality evaluations. Time is also spent on relevant software skills, including the use of ATLAS.ti to analyze the content of interviews or responses to open-ended surveys and the use of SPSS for quantitative data analysis.

Nomination deadline: December 16, 2011
Nomination instructions: please visit the event website and submit nomination packages and inquiries to david@arl.org.
Participation fee: $1,500