LibQUAL+(TM): Charting Library Service Quality

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Welcome to LibQUAL+TM!

LibQUAL+(TM) is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. The goals of LibQUAL+(TM) are to:

  • Foster a culture of excellence in providing library service
  • Help libraries better understand user perceptions of library service quality
  • Collect and interpret library user feedback systematically over time
  • Provide libraries with comparable assessment information from peer institutions
  • Identify best practices in library service
  • Enhance library staff members' analytical skills for interpreting and acting on data

more...

The LibQUAL+(TM) project was supported in part by a grant from the U.S. Department of Education's Fund for the Improvement of Postsecondary Education (FIPSE) from 2001-2003. Funding to develop a similar protocol for digital libraries is currently provided by NSDL/NSF through August 2004. LibQUAL+(TM), a partnership between ARL and Texas A&M University, is one of the ARL New Measures Initiatives managed as part of the ARL Statistics and Measurement Program.

Need LibQUAL+® promotional materials? New online order form

Use this online form to request free LibQUAL+(TM) publications, training materials, and other promotional items.


2008 Survey Results Now Available!

The first set of survey results notebooks for the 2008 LibQUAL+® survey are now available online at http://www.libqual.org/Manage/Results/index.cfm. In this section, you will have access to survey results notebooks, survey comments in Excel or text format, and raw data files in Excel format. Be on the look out for more results to come!


LibQUAL+® 2009 In-Kind Grant Program Guidelines

For the fourth year, LibQUAL+® is sponsoring an in-kind grant program for participants in the 2009 LibQUAL+® survey. A total of up to five institutions will be awarded grants to participate in the 2009 survey. Our goal is to offer one grant for every 50 registered libraries.

Two application deadlines: June 13, 2008 and December 15, 2008.


Register for the 2008 LibQUAL+® survey!

Registration for the 2008 LibQUAL+® survey is now open.

More News...

LibQUAL+® and Beyond: Using Results Effectively

Date: 6/23/2008

Site: University of York, J.B. Morrell and Raymond Burton Libraries

Location: Heslington, York, UK

This workshop is designed for LibQUAL+® survey participants and other libraries interested in assessment to better understand how they can use their results effectively, identify actionable items, and to incorporate a cycle of improvement into the larger suite of library assessment frameworks within their institutions.


LibQUAL+® at the 3rd Lodz Library Conference: Role of Libraries in Learning and Research

Dates: 6/25/2008  -  6/27/2008

Site: Library, Technical University of Lodz, 233 Wolczanska Street

Location: Lodz, POLAND

Role of libraries in teaching the process and in scientific research, with a special consideration to cooperate between academic libraries and scientific environment, University administration and students.

Bruce Thompson and Colleen C. Cook will be presenting on LibQUAL+®.


ALA Annual Booth Consultations

Date: 6/28/2008

Conference: ALA Annual Conference

Site: Anaheim Convention Center

Location: Anaheim, CA

The LibQUAL+® Team will be available for individual consultations at our Anaheim Convention Center booth (Booth #549) at the following times:

Saturday, June 28: 10am-4pm
Sunday, June 28: 10am-4pm
Monday, June 30: 10am-4pm
Tuesday, July 1: 9am-11am

To reserve a timeslot, please send an email to libqual@arl.org, and indicate your date and time preference.

NOTE: No introductory or results group sessions will be offered at ALA Annual.


Library Assessment Conference 2008: Building Effective, Sustainable, Practical Assessment

Dates: 8/4/2008  -  8/6/2008

Site: University of Washington

Location: Seattle, WA

The Association of Research Libraries, the University of Virginia Library, and the University of Washington Libraries are pleased to announce the second Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held at the University of Washington in Seattle.

The conference goal is to support and nurture the library assessment community through a mix of invited speakers, contributed papers and posters, workshops, and engaging discussion. The conference is geared toward library and information professionals and researchers with responsibility for or an interest in the broad field of library assessment with an emphasis on (but not limited) to North American academic libraries. It builds on the success of our first assessment conference, held in Charlottesville, September 2006.


Using LibQUAL+® Effectively

Date: 10/27/2008

Site: ARL Office

Location: Washington, DC

9:30am - 4:30pm
$125 fee

This workshop will enable staff responsible for administering the LibQUAL+® survey to develop work plans that they can apply in their libraries after they receive the survey results, including how to analyze and present results visually, identify actionable items, and much more! For more information about this event, see LibQUAL+® Training Programs.

Key Speakers: Raynna Bowlby, Consultant, and Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL. For information about the instructors, see instructor biographies.

Registration & Payment Deadline: September 29, 2008

More Events...

The evolution of measurement and evaluation of libraries: a perspective from the Association of Research Libraries

Martha Kyrillidou and Colleen Cook, Library Trends, volume 56, number 4, Spring 2008.


Serial Reports

Brian Harlan


LibQUAL+® Update: April 2008

Highlights in this issue include: 2008 Survey Information; LibQUAL+® on the Move; LibQUAL+® Events - Anaheim and Service Quality Evaluation Academy; Spotlight On: Oklahoma State University; Library Assessment Corner - WVU Today article, Library Assessment Blog; and more!.


Demonstrating Library Value: Practical Approaches to Effective and Sustainable Library Assessment

Steve Hiller and Martha Kyrillidou, Haifa University, Mount Carmel, Haifa, Israel, April 2, 2008.


Performance Measurement in Libraries

Steve Hiller and Martha Kyrillidou, Performance Measurement in Libraries-Special Workshop, Info 2008, Tel Aviv, Israel, March 31, 2008.

More Publications...