Publications

LibQUAL+® has been the subject of numerous papers, presentations, and articles over the past several years. On this page, you can access that information online in the LibQUAL+® archives.

The ten most recent publications of each type (articles, presentations, etc.) are listed below. To find other publications, use the search feature below or click on the text reading "Click here to view all" next to each document type.

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ARL & Group Notebooks

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ARL Notebook 2013

ARL Notebook 2012

ARL Notebook 2011

ARL Notebook 2010

CARL Consortium Notebook 2010

ARL Notebook 2009

ARL Notebook 2008

ARL Notebook 2007

CARL Consortium Notebook 2007

ARL Notebook 2006

Articles

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Reliability and Validity of a Modified LibQUAL+®Survey in Pakistan: An Urdu Language Experience
Shafiq-ur-Rehman, Martha Kyrillidou, and Imran Hameed, Malaysian Journal of Library & Information Science 19, no. 2 (2014): 83-102.

ARL Library Budgets after the Great Recession, 2011-2013
Charles Lowry, Research Library Issues: A Report from ARL, CNI, and SPARC, no. 282 (2013): 1-12.

Research Library Trends: A Historical Picture of Services, Resources, and Spending
Martha Kyrillidou, Research Library Issues: A Quarterly Report from ARL, CNI, and SPARC, no. 280 (September 2012): 20-28.

Measuring the Impact of Networked Electronic Resources: Developing an Assessment Infrastructure for Libraries, State, and Other Types of Consortia
Terry Plum, Brinley Franklin, Martha Kyrilldou, Gary Roebuck, and Mashana Davis, Performance Measurement and Metrics: The International Journal for Library and Information Services 11, no. 2 (2010): 184-198.

Library value may be proven, if not self-evident
Martha Kyrillidou, Research Library Issues: A Bimonthly Report from ARL, CNI, and SPARC, no. 271 (August 2010): 1-3.

The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries
Catherine Davidson and Martha Kyrillidou, Research Library Issues: A Bimonthly Report from ARL, CNI, and SPARC 271 (2010): 41-47.

Evaluating Usage and Impact of Networked Electronic Resources through Point-of-Use Surveys: A MINES for Libraries ™ Study
Martha Kyrillidou, Terry Plum, and Bruce Thompson, The Serials Librarian 59 (2010): 159-183.

Digital Library Service Quality: what does it look like?
Martha Kyrillidou, Colleen Cook, and Yvonna Lincoln, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 187-214.

From usage to user: library metrics and expectations for the evaluation of digital libraries
Brinley Franklin, Martha Kyrillidou, and Terry Plum, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 17-39.

ClimateQUAL: Organizational Climate and Diversity Assessment
Martha Kyrillidou and M. Sue Baughman, C&RL News 70, no. 3 (2009): 154-157.

Bibliography

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LibQUAL+® Bibliography

LibQUAL+™ Study Bibliography

Communicating Survey Results to Stakeholders

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Participant-Related Sites
Links to Web sites created by LibQUAL+® participants

LibQUAL+® 2006: Measuring Service to Achieve Excellence
Texas A&M University Libraries

Conference Papers

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An Introduction to the LibQUAL+® Triads Protocol: Using Ipsative Measurement to Assess Highly Desired Outcomes
Bruce Thompson and Martha Kyrillidou, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.

Regrounding LibQUAL+® for the Digital Library Environment: An Analysis of the DigiQUAL Data
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.

Simpson's Paradox as a Challenge in Library Assessment: An Example Using LibQUAL+® Long and LibQUAL+® Lite Data
Bruce Thompson and Martha Kyrillidou, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.

Does using item sampling methods in library service quality assessment affect score norms?: A LibQUAL+® Lite study
Colleen Cook, Bruce Thompson, and Martha Kyrillidou, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.

Does using item sampling methods in library service quality assessment affect zone of tolerance boundaries?: A LibQUAL+® Lite study
Martha Kyrillidou, Colleen Cook, and Bruce Thompson, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.

Does using item sampling methods in library service quality assessment compromise data integrity?: A LibQUAL+® Lite study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.

ClimateQUAL™: Organizational Climate and Diversity Assessment
Martha Kyrillidou, Charles Lowry, Paul Hanges, Juliet Aiken, and Kristina Justh, Paper, Proceedings of the Fourteenth National Conference of the Association of College and Research Libraries, March 12-15, 2009, Seattle, Washington: Pushing the Edge: Explore, Engage, Extend, Dawn M Mueller (ed), (March 2009): 150-164.

How You Can Evaluate the Integrity of Your Library Assessment Data: Intercontinental LibQUAL+® Analysis Used as Concrete Heuristic Examples
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, The Library Assessment Conference: Building Effective, Sustainable and Practical Assessment, Charlottesville, VA, September 25, 2006.

Using National and International Score Norms as a Library Service Quality Benchmarking Tool
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Paper, The 17th meeting of the Greek Academic Libraries, Ioannina, Greece, September 24-26, 2008.

MINES FOR LIBRARIES: Measuring the Impact of Networked Electonic Services
Noula Alvanoudi, Fillipos Kolovos, and Martha Kyrillidou, Paper, The 17th Annual Conference of Greek Academic Libraries, Ioannina, Greece, September 16, 2008. (In Greek).

LibQUAL+® Update

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LibQUAL+ Update: April 2014

LibQUAL+ Update: February 2014

LibQUAL+ Update: November 2013

LibQUAL+ Update: September 2013

LibQUAL+ Update: July 2013

LibQUAL+ Update: May 2013

LibQUAL+ Update: April 2013

LibQUAL+ Update: February 2013

LibQUAL+ Update: January 2013

LibQUAL+ Update: September 2012

Marketing

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*Suggestions for Marketing Your LibQUAL+® Survey
LibQUAL+® Team

Marketing Materials - Bookmarks (SUNY Buffalo State)
SUNY Buffalo State, 2012.

Marketing Materials - Flyer (SUNY Buffalo State)
SUNY Buffalo State, 2012.

Marketing Materials - Bookmarks (Oklahoma State University)
Oklahoma State University, 2008

Marketing Materials - Sandwich board (Oklahoma State University)
Oklahoma State University, 2008

Marketing Materials - Table tent (Oklahoma State University)
Oklahoma State University, 2008

Marketing Materials - Web page (Oklahoma State University)
Oklahoma State University, 2008

Marketing Materials - Flyer (Roxbury Community College)
Roxbury Community College, Make this a mini-flyer - print 4 to a page. See print settings in Word.

Marketing Materials - Letter to Faculty (Roxbury Community College)
Roxbury Community College, This letter is accompanied by a "mini-flyer" - printed 4 to a page.

Marketing Materials - Flyers x4 (Anglia Ruskin)
Anglia Ruskin

Presentations

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LibQUAL+ Survey Introduction
Martha Kyrillidou, Amy Yeager, and J. Stephen Town, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.

LibQUAL+ Survey Administration
Martha Kyrillidou and Amy Yeager, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.

LibQUAL+ Survey Results
Martha Kyrillidou and Amy Yeager, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.

LibQUAL+ at York
Stephen Town, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.

Challenge: Bring It All Together
Lisa Hinchliffe, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.

LibQUAL+ Implementation at Columbia University Libraries
Nisa Bakkalbasi, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.

LibQUAL+ at the Texas A&M University Libraries
Michael Maciel, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.

Analyzing Age and Race/Ethnicity Demographics
Mark Puente, Stanley Wilder, and Martha Kyrillidou, Webcast, Association of Research Libraries, November 5, 2013.

Analyzing Age and Race/Ethnicity Demographics (slides)
Mark Puente, Stanley Wilder, and Martha Kyrillidou, Webcast, Association of Research Libraries, November 5, 2013.

LibQUAL+ Workshop: Gulf Cooperation Council Libraries: Day 1
Selena Killick, Presentation, Muharraq, Bahrain, October 29, 2013.

Proceedings of the Library Assessment Conference

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Proceedings of the 2010 Library Assessment Conference
Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, eds., Baltimore, Maryland, October 24-27, 2010. Washington, DC: Association of Research Libraries, 2011.

Proceedings of the 2008 Library Assessment Conference
Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, eds., Seattle, Washington, August 4-7, 2008. Washington, DC: Association of Research Libraries, 2009.

Library Assessment: The Way We Have Grown
Fred Heath, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 1-14. Washington, DC: Association of Research Libraries, 2011.

Are They Learning? Are We? Learning Outcomes and the Academic Library
Megan Oakleaf, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 15-37. Washington, DC: Association of Research Libraries, 2011.

Space Assessment as a Venue for Defining the Academic Library
Danuta A. Nitecki, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 39-61. Washington, DC: Association of Research Libraries, 2011.

Longitudinal Assessment of "User-Driven" Library Commons Spaces
Robert Fox and Ameet Doshi, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 63-72. Washington, DC: Association of Research Libraries, 2011.

LibQUAL+® and the Information Commons Initiative at Buffalo State College: 2003 to 2009
Eugene J. Harvey and Maureen Lindstrom, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 73-87. Washington, DC: Association of Research Libraries, 2011.

An Assessment of the Bass Library as a Learning Commons Environment
Cheryl A. McCarthy and Danuta A. Nitecki, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 89-98. Washington, DC: Association of Research Libraries, 2011.

Canada Lite: Impact of LibQUAL+® Lite on the Members of the LibQUAL® Canada Consortium
Sam Kalb, Eun-ha Hong, Susan Czarnocki, and Sylvain Champagne, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 99-109. Washington, DC: Association of Research Libraries, 2011.

Does Using Item Sampling Methods in Library Service Quality Assessment Compromise Data Integrity or Zone of Tolerance Interpretation? A LibQUAL+® Lite Study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, in in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 111-130. Washington, DC: Association of Research Libraries, 2011.

Proceedings of the Northumbria Conference

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Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services: Proving Value in Challenging Times
Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012)

Assuring quality using ‘moments of truth’ in super-converged services
Leo Appleton, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 7-11.

Performance measurement in a changing environment – the SCONUL e-measures project
Pat Barclay, Angela Conyers, Claire Creaser & Sonya White, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 13-20.

Student information search skills and help acquisition – differences across three faculties
Linda Bedwell, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 21-27.

Utilizing LibQUAL+® to identify best practices in academic research library website design
Raynna Bowlby, Brinley Franklin, and Carolyn Lin, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 29-34.

What business are we in? Value added services, core business and national library performance
Judith Broady-Preston and Wendy Swain, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 35-44.

Using performance indicators to improve technical service in an academic library: a study at São Paulo University Law School
Milena Celere de Sousa e Silva and Ednéia Silva Santos Rocha, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 45-52.

Assessing the value of ebooks to academic libraries and users
Tina E Chrzastowski, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 53-61.

The Journal Usage Statistics Portal (JUSP): measuring use and impact
Angela Conyers and Jo Lambert, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 63-67.

Capturing business intelligence required for targeted marketing, demonstrating value, and driving process improvement
Brian L. Cox and Margie Jantti, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 69-78.

Related Articles

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The dimensions of library service quality: A confirmatory factor analysis of the LibQUAL + instrument
Jody Condit Fagan, Library & Information Science Research 36, no. 1 (2014): 36-48. doi: http://dx.doi.org/10.1016/j.lisr.2013.10.003

LibQUAL revisited: further analysis of qualitative and quantitative survey results at the University of Mississippi
Melissa Dennis, Judy Greenwood, and Alex Watson, Journal of Academic Librarianship 39, no. 6 (2013): 512-516.

Evaluating the service quality in the Regional Information Center for Science and Technology using the Six Sigma methodology
Ali Biranvand and Ali Akbar Khasseh, Library Management 34, no. 1-2 (2013): 56-67.

LibQUAL in Ireland: performance assessment and service improvement in Irish university libraries
C. McCaffrey, Journal of Academic Librarianship (2013), Article in press.

LibQUAL+: Petit état des lieux, grandes perspectives (LibQUAL+: Looking back and planning for the future)
Hélène Coste, Bulletin des Bibliotheques de France 58, no. 1 (2013): 40-44.

Studying distance students: methods, findings, actions
Diane Wahl, Beth Avery, and Lisa Henry, Journal of Library & Information Services in Distance Learning 7, no. 1-2 (2013): 183-209.

Building and sustaining a culture of assessment: best practices for change leadership
Meredith Gorran Farkas, Reference Services Review 41, no. 1 (2013): 13-31.

Service quality assessment in university libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan
Shafiq Ur Rehman, Canadian Journal of Information and Library Science 37, no. 1 (2013): 59-80.

Examining the measurement and structural invariance of LibQUAL+® across user groups
Vincent Kieftenbeld and Prathiba Natesan, Library & Information Science Research 35, no. 2 (2013): 143-150. doi: http://dx.doi.org/10.1016/j.lisr.2012.11.003

A review of the literature on assessment in academic and research libraries, 2005 to August 2011
Jon R. Hufford, portal: Libraries and the Academy 13, no. 1 (2013): 5-35.

Share Fair Program

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LibQUAL+ Share Fair: October 2012 (Charlottesville)
This booklet contains poster abstracts related to LibQUAL+ presented at the Library Assessment Conference 2012.

LibQUAL+® Share Fair: Summer 2011 (New Orleans)
This flyer contains the agenda from the Summer 2011 LibQUAL+® Share Fair presentations in New Orleans, Louisiana on June 27.

LibQUAL+ Share Fair: October 2010 (Baltimore)
This booklet contains poster abstracts related to LibQUAL+ presented at the Library Assessment Conference 2010.

LibQUAL+® Share Fair: Summer 2009 (Chicago)
This booklet contains contact information and abstracts from the Summer 2009 LibQUAL+® Share Fair presentations in Chicago, Illinois on July 13.

LibQUAL+® Share Fair 2007 (Washington D.C.)
This booklet contains contact information and abstracts from the Summer 2007 LibQUAL+® Share Fair presentations in Washington, D.C. on June 25.

LibQUAL+® Share Fair: Summer 2006 (New Orleans)
This booklet contains contact information and abstracts from the Summer 2006 LibQUAL+® Share Fair presentations in New Orleans, Louisiana on June 26.

LibQUAL+(TM) Share Fair: Summer 2005 (Chicago)
This booklet contains contact information and abstracts from the Summer 2005 LibQUAL+(TM) Share Fair presentations in Chicago, Illinois on June 28.

LibQUAL+(TM) Share Fair 2004 (Orlando)
Photos from the Summer 2004 LibQUAL+(TM) Share Fair presentations in Orlando, Florida on June 26.

LibQUAL+(TM) Share Fair: Summer 2004 (Brighton, UK)
This booklet contains contact information and abstracts from the Summer 2004 LibQUAL+(TM) Share Fair presentations in Brighton, UK on July 7.

LibQUAL+(TM) Share Fair: Summer 2004 (Orlando)
This booklet contains contact information and abstracts from the Summer 2004 LibQUAL+(TM) Share Fair presentations in Orlando, FL on June 26.

Special

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LibQUAL+ 2013 Highlights

LibQUAL+ 2013 Holiday Card

LibQUAL+® 2012 Session I & II Highlights

LibQUAL+® 2012 Holiday Card

2011 LibQUAL+® Session I & II Highlights

2011 LibQUAL+® Session I & II Highlights Supplement

LibQUAL+® 2011 Holiday Card

MINES for Libraries®: Measuring the Impact of Networked Electronic Services and the Ontario Council of University Libraries' Scholar Portal, Final Report 2011
Martha Kyrillidou, Brinley Franklin, Terry Plum, Kathy Scardellato, Dana Thomas, Catherine Davidson, Alan Darnell, Washington DC: Association of Research Libraries (2011).

2011 LibQUAL+® Session I Highlights

2011 LibQUAL+® Session I Highlights Supplement