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LibQUAL+ 2017 Highlights
Publication Type: Special
Potatoes to patrons: using a variation of Fisher’s agricultural split-plot model to explore the information control dimension of LibQUAL+
Christopher Sean Guder, Performance Measurement and Metrics (forthcoming)
Publication Type: Related Articles
Measuring the Quality of Services in Maulana Azad Library, AMU, Aligarh: A Study
Masoom Raza and Abdus Samim, in Proceedings of 11th International CALIBER, Chennai, India, August 2-4, 2017, 460-470. Gandhinagar, India: INFLIBNET Centre, 2017.
Publication Type: Related Articles
Using Variability to Diversify Library Assessment and Maximize Value of Assessment Data
Jackie Bronicki, Paper, Association of College and Research Libraries 2017 Conference, Baltimore, Maryland, March 22-25, 2017.
Publication Type: Conference Papers
Studying on Enhancing Readers’ Satisfaction Model of Electronic Service Quality in Library Based on LibQUAL+ and Kano
Yan-liang Zhang, Run-fang Bi, and Min Xiao, Procedia Engineering 174 (2017): 260–266. doi: http://dx.doi.org/10.1016/j.proeng.2017.01.132.
Publication Type: Related Articles
ARL Notebook 2016
Publication Type: ARL & Group Notebooks
Constructing a Sentiment Analysis Model for LibQUAL+ Comments
Michael Thomas Moore, Performance Measurement and Metrics 18, no. I (2017). doi: http://dx.doi.org/10.1108/PMM-07-2016-0031.
Publication Type: Related Articles
LibQUAL+ 2016 Highlights
Publication Type: Special
Effect of Library Service Quality to Users Satisfaction in The Library of The Faculty of Communication
Yulianti Asep Saeful Rohman, Edulib: Journal of Library and Information Science 6, no. 2 (November 2016): 102-117.
Publication Type: Related Articles
Quiet in the Library: An Evidence-Based Approach to Improving the Student Experience
Ciara McCaffrey and Michelle Breen, portal: Libraries and the Academy 16, no. 4 (October 2016): 775-791.
Publication Type: Related Articles
User Perception to Service Quality (Libqual) in State University Library at Surabaya
Dessy Harisanty and Siti Khodijah, Edulib: Journal of Library and Information Science 6, no. 1 (November 2016): 1-16.
Publication Type: Related Articles
Measuring Perceptual (In)Congruence between Information Service Providers and Users
Crystal Boyce, College & Research Libraries (in press)
Publication Type: Related Articles
ARL Notebook 2015
Publication Type: ARL & Group Notebooks
Proceedings of the 2014 Library Assessment Conference
Sarah Durso, Steve Hiller, Martha Kyrillidou, and Angela Pappalardo, eds. Seattle, Washington, August 4-6, 2014. Washington, DC: Association of Research Libraries, 2016.
Publication Type: Proceedings of the Library Assessment Conference
Proceedings of the 2012 Library Assessment Conference
Steve Hiller et al., eds., Charlottesville, Virginia, October 29-31, 2012. Washington, DC: Association of Research Libraries, 2014.
Publication Type: Proceedings of the Library Assessment Conference
LibQUAL+ 2015 Highlights
Publication Type: Special
LibQUAL+: a Quality Survey Case Study
Stephen Town, in Quality and the Academic Library (pp. 209-220), Jeremy Atkinson, ed. (Oxford, United Kingdom: Chandos, 2016).
Publication Type: Related Articles
A Study on the Evaluation of Service Quality and Importance-Performance Analysis in Research Libraries
Yoonkyung Min and Dong Youl Jeong, Journal of the Korean Society for Library and Information Science 50, no. 1 (2016): 209-233. DOI: 10.4275/KSLIS.2016.50.1.209.
Publication Type: Related Articles
Can library users distinguish between minimum, perceived, and desired levels of service quality? Validating LibQUAL +® using multitrait multimethod analysis
Prathiba Natesan and Xing Aerts, Library & Information Science Research 38, no. 1 (January 2016): 30-38.
Publication Type: Related Articles
Service evaluation in public and school libraries: a case study using LIBQUAL+® (Avaliacao de servicos de bibliotecas publicas e escolares: um estudio de caso com utilizacao do metodo LibQUAL+®) (Portuguese)
Euzébio Luiz Pinto and Ariadne Chloe Furnival, Brazilian Journal of Information Studies: Research Trends 10, no. 1 (2016): 20-27.
Publication Type: Related Articles
Design thinking and LibQUAL+: The landscape of changing user needs and expectations of faculty and undergraduate students in ARL libraries — Trends 2003–2014
Amy Yeager and Martha Kyrillidou, Poster, Canadian Library Assessment Workshop, Toronto, Canada, October 16-18, 2013, and Southeastern Library Assessment Conference, Atlanta, Georgia, November 16-17, 2015.
Publication Type: Presentations
Place matters: undergraduate perceptions of the value of the library
Karin de Jager, Performance Measurement and Metrics 16, no. 3 (2015)
Publication Type: Related Articles
Comment sifting: pragmatic qualitative analysis of LibQUAL+ comments
Michael Luther, Library Hi Tech News 32, no. 9 (2015)
Publication Type: Related Articles
Implementing the value scorecard
Stephen Town, Performance Management and Metrics 16, no. 3 (2015): 234-251.
Publication Type: Related Articles
LibQUAL+ Confidential Pilot Experiences
Rachel Lewellen, Sarah Anne Murphy, and Martha Kyrillidou, Webcast, Association of Research Libraries, September 22, 2015.
Publication Type: Presentations
LibQUAL+ Confidential Pilot Experiences (slides)
Rachel Lewellen, Sarah Anne Murphy, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, September 22, 2015.
Publication Type: Presentations
Analysis of LibQUAL+ Comments to Drive Service Improvement
Lorie Kloda and Martha Kyrillidou, Webcast, Association of Research Libraries, May 5, 2015.
Publication Type: Presentations
Analysis of LibQUAL+ Comments to Drive Service Improvement (slides)
Lorie Kloda and Martha Kyrillidou, Webcast, Association of Research Libraries, May 5, 2015.
Publication Type: Presentations
Data Management and Visualization with Tableau—Discussion and Q&A
Jeremy Buhler, Rachel Lewellen, Sarah Anne Murphy, and Martha Kyrillidou, Webcast, Association of Research Libraries, April 21, 2015
Publication Type: Presentations
University Rankings: How Well Do They Measure Library Service Quality?
Brian Jackson, portal: Libraries and the Academy 15, no. 2 (2015): 315-330.
Publication Type: Related Articles
Tableau at UMass Amherst Libraries
Rachel Lewellen and Martha Kyrillidou, Webcast, Association of Research Libraries, March 17, 2015.
Publication Type: Presentations
Tableau at UMass Amherst Libraries (slides)
Rachel Lewellen and Martha Kyrillidou, Webcast, Association of Research Libraries, March 17, 2015.
Publication Type: Presentations
Tableau at UBC Library
Jeremy Buhler and Martha Kyrillidou, Webcast, Association of Research Libraries, March 10, 2015.
Publication Type: Presentations
Tableau at UBC Library (slides)
Jeremy Buhler and Martha Kyrillidou, Webcast, Association of Research Libraries, March 10, 2015.
Publication Type: Presentations
Tableau @ The Ohio State University Libraries
Sarah Murphy and Martha Kyrillidou, Webcast, Association of Research Libraries, March 3, 2015.
Publication Type: Presentations
Tableau @ The Ohio State University Libraries (slides)
Sarah Murphy and Martha Kyrillidou, Webcast, Association of Research Libraries, March 3, 2015.
Publication Type: Presentations
LibQUAL+ Update: February 2015
Publication Type: LibQUAL+® Update
Administering LibQUAL+ at Texas A&M University
Michael Maciel and Martha Kyrillidou, Webcast, Association of Research Libraries, February 10, 2015.
Publication Type: Presentations
Administering LibQUAL at Texas A&M University (slides)
Michael Maciel and Martha Kyrillidou, Webcast, Association of Research Libraries, February 10, 2015.
Publication Type: Presentations
LibQUAL+ Survey Introduction
Martha Kyrillidou and Michael Maciel, Presentation, American Library Association Midwinter Meeting, Chicago, Illinois, February 2, 2015.
Publication Type: Presentations
LibQUAL+ Survey Administration
Martha Kyrillidou and Michael Maciel, Presentation, American Library Association Midwinter Meeting, Chicago, Illinois, February 2, 2015.
Publication Type: Presentations
Marketing to Increase Participation
Michael Maciel, Presentation, American Library Association Midwinter Meeting, Chicago, Illinois, February 2, 2015.
Publication Type: Presentations
ARL Notebook 2014
Publication Type: ARL & Group Notebooks
European College and University Libraries 2014
Publication Type: ARL & Group Notebooks
LibQUAL+ 2014 Highlights
Publication Type: Special
A Web Information System to Improve the Digital Library Service Quality
F. J. Cabrerizo et al., Proceedings of the IEEE International Conference on System Science and Engineering (ICSSE 2015), Morioka, Japan.
Publication Type: Related Articles
Assessing the quality of services in public libraries using gap analysis model based on the user's perspective: A case study of public libraries located in Tabriz province's
Yaghoub Norouzi and Mahdi Deram Nesari, Research on Information Science and Public Libraries 20, no. 4 (2015): 685-707.
Publication Type: Related Articles
Understanding Library and Information Service Quality with MISO Survey and LibQUAL+
Martha Kyrillidou and David Consiglio, in Reviewing the Academic Library: A Guide to Self-Study and External Review, edited by Eleanor Mitchell and Peggy Seiden. Association of College and Research Libraries, 2015.
Publication Type: Related Articles
Research on influencing factors of university library readers' satisfaction based on factor analysis
Liu Feng, Zou Ping, and Jie Jun, 2014 IEEE Workshop on Advanced Research and Technology in Industry Applications (WARTIA), Proceedings (2014): 346-349, doi: 10.1109/WARTIA.2014.6976266
Publication Type: Related Articles
Administering LibQUAL+ in the UK
Selena Killick and Martha Kyrillidou, Webcast, Association of Research Libraries, December 15, 2014.
Publication Type: Presentations
Administering LibQUAL+ in the UK (slides)
Selena Killick and Martha Kyrillidou, Webcast, Association of Research Libraries, December 15, 2014.
Publication Type: Presentations
Administering LibQUAL+ in the UK: Q&A
Selena Killick and Martha Kyrillidou, Webcast, Association of Research Libraries, December 15, 2014.
Publication Type: Presentations
LibQUAL+ Update: November 2014
Publication Type: LibQUAL+® Update
Proceedings of the 2010 Library Assessment Conference
Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, eds., Baltimore, Maryland, October 24-27, 2010. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Proceedings of the 2008 Library Assessment Conference
Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, eds., Seattle, Washington, August 4-7, 2008. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Reliability and Validity of a Modified LibQUAL+®Survey in Pakistan: An Urdu Language Experience
Shafiq-ur-Rehman, Martha Kyrillidou, and Imran Hameed, Malaysian Journal of Library & Information Science 19, no. 2 (2014): 83-102.
Publication Type: Articles
*Suggestions for Marketing Your LibQUAL+® Survey
LibQUAL+® Team
Publication Type: Marketing
Marketing Materials - Bookmarks (SUNY Buffalo State)
SUNY Buffalo State, 2012.
Publication Type: Marketing
Marketing Materials - Flyer (SUNY Buffalo State)
SUNY Buffalo State, 2012.
Publication Type: Marketing
LibQUAL+ Update: April 2014
Publication Type: LibQUAL+® Update
ARL Notebook 2013
Publication Type: ARL & Group Notebooks
European College and University Libraries 2013
Publication Type: ARL & Group Notebooks
LibQUAL+ Update: February 2014
Publication Type: LibQUAL+® Update
LibQUAL+ 2013 Highlights
Publication Type: Special
LibQUAL+ Survey Introduction
Martha Kyrillidou, Amy Yeager, and J. Stephen Town, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ Survey Administration
Martha Kyrillidou and Amy Yeager, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ Survey Results
Martha Kyrillidou and Amy Yeager, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ at York
Stephen Town, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
Challenge: Bring It All Together
Lisa Hinchliffe, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ Implementation at Columbia University Libraries
Nisa Bakkalbasi, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ at the Texas A&M University Libraries
Michael Maciel, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ 2013 Holiday Card
Publication Type: Special
The dimensions of library service quality: A confirmatory factor analysis of the LibQUAL + instrument
Jody Condit Fagan, Library & Information Science Research 36, no. 1 (2014): 36-48. doi: http://dx.doi.org/10.1016/j.lisr.2013.10.003
Publication Type: Related Articles
Analyzing Age and Race/Ethnicity Demographics
Mark Puente, Stanley Wilder, and Martha Kyrillidou, Webcast, Association of Research Libraries, November 5, 2013.
Publication Type: Presentations
LibQUAL+ Update: November 2013
Publication Type: LibQUAL+® Update
Analyzing Age and Race/Ethnicity Demographics (slides)
Mark Puente, Stanley Wilder, and Martha Kyrillidou, Webcast, Association of Research Libraries, November 5, 2013.
Publication Type: Presentations
LibQUAL+ Workshop: Gulf Cooperation Council Libraries: Day 1
Selena Killick, Presentation, Muharraq, Bahrain, October 29, 2013.
Publication Type: Presentations
LibQUAL+ Workshop: Gulf Cooperation Council Libraries: Day 2
Selena Killick, Presentation, Muharraq, Bahrain, October 30, 2013.
Publication Type: Presentations
Design thinking and LibQUAL+: The landscape of changing user needs and expectations of faculty and undergraduate students in ARL libraries — Trends 2003–2011
Amy Yeager and Martha Kyrillidou, Poster, Canadian Library Assessment Workshop, Toronto, Canada, October 16-18, 2013, and Southeastern Library Assessment Conference, Atlanta, Georgia, October 21-23, 2013.
Publication Type: Presentations
LibQUAL revisited: further analysis of qualitative and quantitative survey results at the University of Mississippi
Melissa Dennis, Judy Greenwood, and Alex Watson, Journal of Academic Librarianship 39, no. 6 (2013): 512-516.
Publication Type: Related Articles
Using ARL Salary Data to Establish and Maintain an Equitable Salary Structure for Faculty Librarians
Judy Ruttenberg and Brian W. Keith, Webcast, Association of Research Libraries, September 10, 2013.
Publication Type: Presentations
LibQUAL+ Update: September 2013
Publication Type: LibQUAL+® Update
Using ARL Salary Data to Establish and Maintain an Equitable Salary Structure for Faculty Librarians (slides)
Judy Ruttenberg and Brian W. Keith, Webcast slides, Association of Research Libraries, September 10, 2013.
Publication Type: Presentations
Using ARL Salary Data to Establish and Maintain an Equitable Salary Structure for Faculty Librarians (spreadsheet)
Brian W. Keith, Excel File Depicting Interpretation of ARL Salary Survey and Demonstrating Salary Calculations, Association of Research Libraries webcast, September 10, 2013.
Publication Type: Presentations
LibValue: Digitized Special Collections
Ken Wise, Gayle Baker, and Martha Kyrillidou, Webcast, Association of Research Libraries, August 15, 2013.
Publication Type: Presentations
LibValue: Digitized Special Collections (slides)
Ken Wise, Gayle Baker, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, August 15, 2013.
Publication Type: Presentations
An Assessment of the Relationships between Resource Development Decisions, Library Collection Usage, and User Perceptions
Doralyn Rossmann, Serials Librarian 65, no. 2 (2013): 202-212, doi: 10.1080/0361526X.2013.781977.
Publication Type: Related Articles
LibQUAL+ Update: July 2013
Publication Type: LibQUAL+® Update
Dealing with the “Noise Problem”: Libraries Improving their LibQUAL Scores on “Quiet Space for Individual Work”
Ciara McCaffrey and Michelle Breen, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 23, 2013.
Publication Type: Presentations
Changing User Needs and Expectations of Library Users
Martha Kyrillidou, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 23, 2013.
Publication Type: Presentations
Can You Measure IT? The UK Experience of TechQUAL+
Ian Hall, Jessica Stephens, and Sarah Kennedy, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
LibQUAL+ Triads: Results from the Pilot Experiences
Martha Kyrillidou and Bruce Thompson, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
Using LibQUAL+® to Identify Commonalities in Customer Satisfaction: The Secret to Success?
Selena Killick and Anne van Weerden, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
The Analysis of LibQUAL Comments with the Assistance of a SharePoint List
Marié Roux, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
Perceptions of LibQUAL: The Experiences of Library Directors, Administrators, and University Libraries in Ireland
Ciara McCaffrey, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
LibQUAL+ and ClimateQUAL at York
Stephen Town, Presentation, LibQUAL+ Exchange of Experience Workshop, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
Using LibQUAL+ to meet strategic objectives at the University of Haifa
Lynne Porat, Presentation, LibQUAL+ Exchange of Experience Workshop, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
LibQUAL+ Trends
Martha Kyrillidou, Presentation, LibQUAL+ Exchange of Experience Workshop, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
An Introduction to LibQUAL+®
Selena Killick, Presentation, LibQUAL+ Exchange of Experience Workshop, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
LibValue: Success in Teaching and Research
Carol Tenopir, Rachel Fleming-May, and Martha Kyrillidou, Webcast, Association of Research Libraries, June 13, 2013
Publication Type: Presentations
LibValue: Success in Teaching and Research (slides)
Carol Tenopir, Rachel Fleming-May, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, June 13, 2013
Publication Type: Presentations
Evaluating the service quality in the Regional Information Center for Science and Technology using the Six Sigma methodology
Ali Biranvand and Ali Akbar Khasseh, Library Management 34, no. 1-2 (2013): 56-67.
Publication Type: Related Articles
LibQUAL in Ireland: performance assessment and service improvement in Irish university libraries
C. McCaffrey, Journal of Academic Librarianship 39, no. 4 (2013), 347-350. Manuscript available: http://ulir.ul.ie/handle/10344/3839.
Publication Type: Related Articles
LibQUAL+: Petit état des lieux, grandes perspectives (LibQUAL+: Looking back and planning for the future)
Hélène Coste, Bulletin des Bibliotheques de France 58, no. 1 (2013): 40-44.
Publication Type: Related Articles
Studying distance students: methods, findings, actions
Diane Wahl, Beth Avery, and Lisa Henry, Journal of Library & Information Services in Distance Learning 7, no. 1-2 (2013): 183-209.
Publication Type: Related Articles
Library Assessment Using the Tools of StatsQUAL®
Gary Roebuck, Presentation, VALE-NJ Assessment Tool Fair, Rutgers University, New Brunswick, New Jersey, May 23, 2013.
Publication Type: Presentations
Using ARL Salary Data to Make the Case for Higher Salaries
Carla Stoffle, Arnold Hirshon, Jeffrey Trzeciak, and Martha Kyrillidou, Webcast, Association of Research Libraries, May 21, 2013.
Publication Type: Presentations
Using ARL Salary Data to Make the Case for Higher Salaries (slides)
Carla Stoffle, Arnold Hirshon, Jeffrey Trzeciak, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, May 21, 2013.
Publication Type: Presentations
LibQUAL+ Update: May 2013
Publication Type: LibQUAL+® Update
LibValue: Comprehensive Approaches to Defining Library Value
Bruce Kingma and Martha Kyrillidou, Webcast, Association of Research Libraries, May 9, 2013.
Publication Type: Presentations
LibValue: Comprehensive Approaches to Defining Library Value (slides)
Bruce Kingma and Martha Kyrillidou, Webcast slides, Association of Research Libraries, May 9, 2013.
Publication Type: Presentations
LibValue: Assessing the Value of E-books to Academic Libraries and Users
Paula Kaufman, Tina Chrzastowski, Lynn Wiley, and Martha Kyrillidou, Webcast, Association of Research Libraries, April 18, 2013.
Publication Type: Presentations
LibValue: Assessing the Value of E-books to Academic Libraries and Users (slides)
Paula Kaufman, Tina Chrzastowski, Lynn Wiley, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, April 18, 2013.
Publication Type: Presentations
LibQUAL+ Update: April 2013
Publication Type: LibQUAL+® Update
LibValue: Value of Commons Spaces
Steve Smith, Gayle Baker, Teresa Walker, and Martha Kyrillidou, Webcast, Association of Research Libraries, March 21, 2013.
Publication Type: Presentations
LibValue: Value of Commons Spaces (slides)
Steve Smith, Gayle Baker, Teresa Walker, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, March 21, 2013.
Publication Type: Presentations
Building and sustaining a culture of assessment: best practices for change leadership
Meredith Gorran Farkas, Reference Services Review 41, no. 1 (2013): 13-31.
Publication Type: Related Articles
Service quality assessment in university libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan
Shafiq Ur Rehman, Canadian Journal of Information and Library Science 37, no. 1 (2013): 59-80.
Publication Type: Related Articles
Better Salaries through Better Data: Introduction to the ARL Salary Survey
Martha Kyrillidou and Shaneka Morris, Webcast, Association of Research Libraries, March 5, 2013.
Publication Type: Presentations
Better Salaries through Better Data: Introduction to the ARL Salary Survey (slides)
Martha Kyrillidou and Shaneka Morris, Webcast slides, Association of Research Libraries, March 5, 2013.
Publication Type: Presentations
LibQUAL+ Update: February 2013
Publication Type: LibQUAL+® Update
LibQUAL+® 2012 Session I & II Highlights
Publication Type: Special
LibValue: Undergraduate Student Success
Regina Mays, Rachel Fleming-May, Teresa Walker, and Martha Kyrillidou, Webcast, Association of Research Libraries, February 14, 2013.
Publication Type: Presentations
LibValue: Undergraduate Student Success (slides)
Regina Mays, Rachel Fleming-May, Teresa Walker, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, February 14, 2013.
Publication Type: Presentations
LibValue, University of Tennessee, at the Library Assessment Forum
Martha Kyrillidou, Steven Smith, Regina Mays, Teresa Walker, Library Assessment Forum, American Library Association Midwinter Meeting, Seattle, Washington, January 25, 2013.
Publication Type: Presentations
ARL Notebook 2012
Publication Type: ARL & Group Notebooks
Examining the measurement and structural invariance of LibQUAL+® across user groups
Vincent Kieftenbeld and Prathiba Natesan, Library & Information Science Research 35, no. 2 (2013): 143-150. doi: http://dx.doi.org/10.1016/j.lisr.2012.11.003
Publication Type: Related Articles
European College and University Libraries 2012
Publication Type: ARL & Group Notebooks
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
Qualitative Grounding: "22 Items and Box"
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
Quantitative Evidence
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+® at Texas A&M
Michael Maciel, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
Using LibQUAL+® at McGill
Lorie Kolda, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
Use of LibQUAL+® Results in Strategic Planning at Columbia University
Nisa Bakkalbasi, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+® Triads Pilot at Arizona State University
Lisa Kammerlocher, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+® Triads Pilot -- Fall 2011 at New Mexico State University
Norice Lee, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+ Update: January 2013
Publication Type: LibQUAL+® Update
A review of the literature on assessment in academic and research libraries, 2005 to August 2011
Jon R. Hufford, portal: Libraries and the Academy 13, no. 1 (2013): 5-35.
Publication Type: Related Articles
Delivering and assessing music reference services
Kirstin Dougan, The Reference Librarian 54, no. 1 (2013): 38-54.
Publication Type: Related Articles
Using quantitative and qualitative unit profiling for identifying the contribution of library resources to teaching quality
Stuart Palmer, Library and Information Research 36, no. 113 (2012): 81-98.
Publication Type: Related Articles
ARL Library Budgets after the Great Recession, 2011-2013
Charles Lowry, Research Library Issues: A Report from ARL, CNI, and SPARC, no. 282 (2013): 1-12.
Publication Type: Articles
Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services: Proving Value in Challenging Times
Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012)
Publication Type: Proceedings of the Northumbria Conference
Assuring quality using ‘moments of truth’ in super-converged services
Leo Appleton, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 7-11.
Publication Type: Proceedings of the Northumbria Conference
Performance measurement in a changing environment – the SCONUL e-measures project
Pat Barclay, Angela Conyers, Claire Creaser & Sonya White, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 13-20.
Publication Type: Proceedings of the Northumbria Conference
Student information search skills and help acquisition – differences across three faculties
Linda Bedwell, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 21-27.
Publication Type: Proceedings of the Northumbria Conference
Utilizing LibQUAL+® to identify best practices in academic research library website design
Raynna Bowlby, Brinley Franklin, and Carolyn Lin, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 29-34.
Publication Type: Proceedings of the Northumbria Conference
What business are we in? Value added services, core business and national library performance
Judith Broady-Preston and Wendy Swain, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 35-44.
Publication Type: Proceedings of the Northumbria Conference
Using performance indicators to improve technical service in an academic library: a study at São Paulo University Law School
Milena Celere de Sousa e Silva and Ednéia Silva Santos Rocha, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 45-52.
Publication Type: Proceedings of the Northumbria Conference
Assessing the value of ebooks to academic libraries and users
Tina E Chrzastowski, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 53-61.
Publication Type: Proceedings of the Northumbria Conference
The Journal Usage Statistics Portal (JUSP): measuring use and impact
Angela Conyers and Jo Lambert, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 63-67.
Publication Type: Proceedings of the Northumbria Conference
Capturing business intelligence required for targeted marketing, demonstrating value, and driving process improvement
Brian L. Cox and Margie Jantti, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 69-78.
Publication Type: Proceedings of the Northumbria Conference
LibQUAL+® 2012 Holiday Card
Publication Type: Special
New libraries, new users?
Claire Creaser and Helen Greenwood, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 79-83.
Publication Type: Proceedings of the Northumbria Conference
Illumination & support, or, what do libraries do with all that data?
Claire Creaser, Pat Johnson, and Graham Walton, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 85-893
Publication Type: Proceedings of the Northumbria Conference
Measuring use of licensed electronic resources: a second iteration of the MINES for Libraries® Survey on Scholars Portal and other resources for the Ontario Council of University Libraries
Catherine Davidson, Dana Thomas, Martha Kyrillidou, and Terry Plum, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 91-101.
Publication Type: Proceedings of the Northumbria Conference
Evaluating peer research mentors: a campus collaboration for effective student learning
Annie Donahue, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 103-111.
Publication Type: Proceedings of the Northumbria Conference
It’s their library, not ours: how value comes from a philosophy not a purse
Katherine Everest and Helen Loughran, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 113-117.
Publication Type: Proceedings of the Northumbria Conference
Quality management in special libraries
Golnessa Galyani Moghaddam and Mostafa Moballeghi, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 119-124.
Publication Type: Proceedings of the Northumbria Conference
Do school libraries make a difference?: some considerations on investigating school library impact in the United Kingdom
Lucy Gildersleeves, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 125-132.
Publication Type: Proceedings of the Northumbria Conference
Using lean to teach the technical services value stream: a course proposal
Tamera Hanken, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 133-139.
Publication Type: Proceedings of the Northumbria Conference
An outcome study on the learning programs at the Novartis Knowledge Center (NKC)
Leifang He, Stefanie Ellinghaus and Binu Chaudhuri, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 141-148.
Publication Type: Proceedings of the Northumbria Conference
Technology-based quality evaluation instrument for teaching and learning: UNISA Library Services
J. C. Henning, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 149-154.
Publication Type: Proceedings of the Northumbria Conference
Building and sustaining a community of assessment practice: the role of the library assessment conference
Steve Hiller, Martha Kyrillidou, and Jim Self, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 155-163.
Publication Type: Proceedings of the Northumbria Conference
The value of academic libraries initiative: a briefing, a discussion, and an opportunity for engagement
Lisa Janicke Hinchliffe and Mary Ellen K. Davis, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 165-169.
Publication Type: Proceedings of the Northumbria Conference
Reconfiguring the researcher-librarian relationship: evaluating South Africa’s ‘Library Academy’ experience
Colin Darch and Karin de Jager, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 171-177.
Publication Type: Proceedings of the Northumbria Conference
Quantitative measurement of library services: a reflection of services in the library of higher education commission, Pakistan
Muhammad Javed Iqbal, Sher Muhammad, and Saghir Iqbal, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 179-184.
Publication Type: Proceedings of the Northumbria Conference
Leadership competencies: a reference point for development and evaluation
Margie Jantti and Nick Greenhalgh, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 185-190.
Publication Type: Proceedings of the Northumbria Conference
Applying SROI in the evaluation of the Welsh library strategy
Alison Kennedy and Alyson Tyler, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 191-196.
Publication Type: Proceedings of the Northumbria Conference
What do they want now? Qualitative regrounding of the LibQUAL+® survey
Selena Killick, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 197-200.
Publication Type: Proceedings of the Northumbria Conference
LibQUAL+®: the UK and Irish experience
Selena Killick and J. Stephen Town, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 201-204.
Publication Type: Proceedings of the Northumbria Conference
Regrounding LibQUAL+® for the digital library environment: an analysis of the DigiQUAL data
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 205-209.
Publication Type: Proceedings of the Northumbria Conference
Deploying the NUS Service class framework at the NUS Libraries to scale the peaks of service excellence
LEE Cheng Ean, KAN Sok Cheng, and FOO Yan Chuin, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 211-219.
Publication Type: Proceedings of the Northumbria Conference
Subcultures and values in academic libraries – what does ClimateQUAL® research tell us?
Charles Lowry, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 221-227.
Publication Type: Proceedings of the Northumbria Conference
“We thought it might encourage participation.” Using lottery incentives to improve LibQUAL+™ response rates among students
Stefanie Buck, Jennifer E. Nutefall, and Laurie M. Bridges, Journal of Academic Librarianship 38, no. 6 (2012): 400-408.
Publication Type: Related Articles
Using basic data visualisation methods to explore LibQUAL® data
Ray Lyons, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 229-241.
Publication Type: Proceedings of the Northumbria Conference
Revitalising strategic planning: introducing the Balanced Scorecard
Alison Mackenzie, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 243-247.
Publication Type: Proceedings of the Northumbria Conference
The use of the ACRLMetrics Service: results of a survey
Joseph R. Matthews, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 249-252.
Publication Type: Proceedings of the Northumbria Conference
Assessing library contributions to university outcomes: the need for individual student level data
Joseph R. Matthews, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 253-261.
Publication Type: Proceedings of the Northumbria Conference
Measuring service quality in public and private sector university libraries of Pakistan
Shafiq U. Rehman, Pakistan Journal of Library & Information Science, 13 (2012)
Publication Type: Related Articles
Libraries as learning spaces: exploring how students make use of the physical space in academic libraries
Francine May and Alice Swabey, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 263-270.
Publication Type: Proceedings of the Northumbria Conference
The use of LibQUAL+ by European research libraries
Henk Voorbij, Performance Measurement and Metrics, Vol. 13 Iss: 3 (2012): 154 - 168.
Publication Type: Related Articles
Designing a user and usage database to promote, market, and demonstrate the value of selected statewide databases: the Florida Electronic Library as an example
Charles R. McClure, Lauren H. Mandel, and Lynnsey K. Weissenberger, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 271-276.
Publication Type: Proceedings of the Northumbria Conference
Broadband and libraries and information organisations: measuring levels of broadband access and perceptions of broadband impact and value
Charles R. McClure, Jeff D. Saunders, and Lauren H. Mandel, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 277-283.
Publication Type: Proceedings of the Northumbria Conference
Collaborative assessment: North American academic libraries’ experiences using the Balanced Scorecard to measure performance and show value
Elizabeth Mengel and Vivian Lewis, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 285-290.
Publication Type: Proceedings of the Northumbria Conference
How low budget research can make a high impact
Alexandra Miller and Janet Sylvester, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 291-295.
Publication Type: Proceedings of the Northumbria Conference
The impact of information literacy on the pass rate of first year students: a project at the Cape Peninsula University of Technology
Michiel Moll, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 297-303.
Publication Type: Proceedings of the Northumbria Conference
Determining the value of individual librarians’ work: a case study of the Cape Peninsula University of Technology
Michiel Moll, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 305-312.
Publication Type: Proceedings of the Northumbria Conference
Assessing the impact of provision of books on reading, teaching and learning behaviour in twenty disadvantaged primary schools in South Africa
Mary Nassimbeni and Snoeks Desmond, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 313-318.
Publication Type: Proceedings of the Northumbria Conference
Exploring the cause and effect of library value
Danuta A. Nitecki and Eileen G. Abels, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 319-324.
Publication Type: Proceedings of the Northumbria Conference
Staying on track with Rubric Assessment: five institutions investigate information literacy learning
Megan Oakleaf, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 325-331.
Publication Type: Proceedings of the Northumbria Conference
Standardizing the Assessment Cycle: the development of an assessment rubric for effective project planning and data reporting
Sarah Passonneau and Heather Lewin, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 333-343.
Publication Type: Proceedings of the Northumbria Conference
Can we quantify the library’s influence? Creating an ISO standard for impact assessment
Roswitha Poll, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 345-353.
Publication Type: Proceedings of the Northumbria Conference
Marketing Materials - Bookmarks (Oklahoma State University)
Oklahoma State University, 2008
Publication Type: Marketing
Marketing Materials - Sandwich board (Oklahoma State University)
Oklahoma State University, 2008
Publication Type: Marketing
Marketing Materials - Table tent (Oklahoma State University)
Oklahoma State University, 2008
Publication Type: Marketing
Marketing Materials - Web page (Oklahoma State University)
Oklahoma State University, 2008
Publication Type: Marketing
The ‘Understanding Library Impacts’ protocol: demonstrating academic library contributions to student learning outcomes in the age of accountability
Derek A. Rodriguez, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 355-365.
Publication Type: Proceedings of the Northumbria Conference
Collection development as a political process: a case from Norway
Jannicke Røgler, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 367-372.
Publication Type: Proceedings of the Northumbria Conference
An Extended LibQUAL+ Model Based on Fuzzy Linguistic Information
Francisco J. Cabrerizo, Ignacio J. Pérez, Javier López-Gijón, Enrique Herrera-Viedma, Modeling Decisions for Artificial Intelligence Lecture Notes in Computer Science 2012: 90-101.
Publication Type: Related Articles
Evaluating “their” selections – the value of customer ebook purchases
Ellen Safley, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 373-376.
Publication Type: Proceedings of the Northumbria Conference
Two decades of user surveys: the research library as seen through the eyes of its customers
Jim Self and Steve Hiller, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 377-383.
Publication Type: Proceedings of the Northumbria Conference
The Library Impact Data Project: hit, miss or maybe
Graham Stone, Dave Pattern, and Bryony Ramsden, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 385-390.
Publication Type: Proceedings of the Northumbria Conference
Quality assurance improvements in Australian university libraries
Karen Tang, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 391-396.
Publication Type: Proceedings of the Northumbria Conference
Strategy development at the University of Texas Libraries utilising the Balanced Scorecard
Meredith Taylor, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 397-401.
Publication Type: Proceedings of the Northumbria Conference
Simpson’s Paradox as a challenge in library assessment: an example using LibQUAL+™ Long and LibQUAL+™ Lite data
Bruce Thompson and Martha Kyrillidou, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 403-406.
Publication Type: Proceedings of the Northumbria Conference
Plan, implement, review and improve: developing a culture of continuous improvement at the University of Sheffield Library
Heather Thrift and Lynn Sykes, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 407-414.
Publication Type: Proceedings of the Northumbria Conference
Developing a values scorecard
Stephen Town and Martha Kyriliidou, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 415-422.
Publication Type: Proceedings of the Northumbria Conference
Development and implementation of a comprehensive authority control performance measurement system
Louette Visser, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 423-429.
Publication Type: Proceedings of the Northumbria Conference
Competing values: a preliminary report of a multistage examination of library administrators’ perceptions of competitive behaviours
Larry Nash White, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 431-436.
Publication Type: Proceedings of the Northumbria Conference
Beyond Positive and Negative: A Taxonomy for Open-Ended Comments
Karen Neurohr, Poster, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Building a 21st Century Learning Environment: The Power of LibQUAL+® Information to Foster Change!
Carolyn Hart, Poster, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Closing the Loop: Are Libraries Communicating Assessment Results to Students?
Meg Scharf and Nancy Cunningham, Presentation, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Coding Practices Decoded: Using NVivo Software to Analyze LibQUAL+® Comments
Sarah Dahlen, Poster, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Doing LibQUAL+® at the Worst Possible Time: How Changes in the University and Library Affected Results
David Nolfi, Marcia Rapchak, Allison Brungard, Tracie Ballock, Bridget Euliano, and Joe Nelson, Poster, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
LibQUAL+ Share Fair: October 2012 (Charlottesville)
This booklet contains poster abstracts related to LibQUAL+ presented at the Library Assessment Conference 2012.
Publication Type: Share Fair Program
LibQUAL+® Triads Pilot: Results from the University of Manitoba Libraries
Marie Speare, Presentation, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Protocols and Priorities, Comparing Radford University Users' Priorities using LibQUAL+® Long and Triads Survey Data: A Preliminary Study
Eric Ackermann, Poster, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Tracking Academic Outcomes: What LibQUAL+® Tells Us about How Users View Information Literacy Outcomes
Raynna Bowlby and Daniel O’Mahony, Presentation, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
We Hope it Helps: The Impact of Incentives on LibQUAL+® Response Rates
Jennifer Nutefall, Stefanie Buck, and Laurie Bridges, Poster, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
York University Libraries Implementation of LibQUAL+® Triads
Dany Savard, Marcia Salmon, and Aaron Lupton, Presentation, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Research Library Trends: A Historical Picture of Services, Resources, and Spending
Martha Kyrillidou, Research Library Issues: A Quarterly Report from ARL, CNI, and SPARC, no. 280 (September 2012): 20-28.
Publication Type: Articles
LibQUAL+ Update: September 2012
Publication Type: LibQUAL+® Update
LibQUAL+ Update: August 2012
Publication Type: LibQUAL+® Update
Analysis and Interpretation of the LibQUAL+® Results
Selena Killick, Presentation, LibQUAL+® France Workshop, Paris, France, June 26, 2012.
Publication Type: Presentations
LibQUAL+ Update: June 2012
Publication Type: LibQUAL+® Update
ARL Profiles 2010: Capturing Digital Developments through Qualitative Inquiry
Martha Kyrillidou and Colleen Cook, Presentation, Quantitative and Qualitative Research Methods in Libraries, Limerick, Ireland, May 24, 2012.
Publication Type: Presentations
LibQUAL+ Update: May 2012
Publication Type: LibQUAL+® Update
An Investigation of Affect of Service Using a LibQUAL+™ Survey and an Experimental Study
Abhik Roy, Adwait Khare, Ben S.C. Liu, Linda M. Hawkes, and Janice Swiatek-Kelley, The Journal of Academic Librarianship 38 (no. 3): 153-160.
Publication Type: Related Articles
Library Services Marketing with LibQUAL+®
Martha Kyrillidou, Presentation, Gulf Cooperation Council Library Directors Meeting, Manama, Bahrain, April 11, 2012.
Publication Type: Presentations
LibQUAL+® Webcast
Martha Kyrillidou, David Green, Sandra Phoenix, Carla Stoffle and Chestalene Pintozzi, Video, Webcast Briefing, Online, February 14, 2012.
Publication Type: Presentations
LibQUAL+® Webcast (slides)
Martha Kyrillidou, Sandra Phoenix, Carla J. Stoffle, Chestalene Pintozzi and David Green, Presentation, Webcast Briefing, Online, February 14, 2012.
Publication Type: Presentations
LibQUAL+ Results: Informing Our Strategic Planning
Fred Heath, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou and Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou and Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou and Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
LIBValue - Valuing the Academic Library
Bruce Kingma, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
Using Triangulation to Study User Groups
Diane Wahl, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
LibQUAL+® Survey Administration
Selena Killick, Presentation, An Introduction to LibQUAL+® Webinar: Priority to UK, Europe, and Africa, January 17, 2012.
Publication Type: Presentations
ARL Notebook 2011
Publication Type: ARL & Group Notebooks
2011 LibQUAL+® Session I & II Highlights
Publication Type: Special
An analysis of service quality in academic libraries using LibQUAL scale: Application oriented approach, a case study in Mashhad University of Medical Sciences (MUMS) libraries
S. Pedramnia, P. Modiramani and V. Ghavami Ghanbarabadi, Library Management 33, no. 3 (2012): 159-167.
Publication Type: Related Articles
An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale
Miguel Morales, Riadh Ladhari, Javier Reynoso, Rosario Toro, and Cesar Sepulveda, Service Industries Journal 32, no. 16 (2012): 2585-2605.
Publication Type: Related Articles
Assessing the Return on Investment in Digitized Special Collections
Ken Wise and Gayle Baker, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January, 2012.
Publication Type: Presentations
Evaluation of the Quality of Library Services from the Viewpoints of Users and Librarians using LibQual scale at Tehran University of Medical Sciences
A. Mardani and H. Sharifmoghadam, Journal of Health Administration 15, no. 47 (2012): 47-58.
Publication Type: Related Articles
Factorial Invariance of LibQUAL+® as a Measure of Library Service Quality Over Time
Forrest C. Lane, Baaska Anderson, Hector F. Ponce and Prathiba Natesan, Library & Information Science Research 34, no. 1 (2012): 22-30.
Publication Type: Related Articles
Indicators of Value
Carol Tenopir, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January, 2012.
Publication Type: Presentations
Qualitative Grounding: "22 Items and a Box"
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January, 2012.
Publication Type: Presentations
Quantitative Evidence
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January, 2012.
Publication Type: Presentations
Service quality assessment at Aveiro University library
Masoomeh Tasouji Hasan Pour, MBA dissertation, Universidade de Aveiro, 2012.
Publication Type: Related Articles
Understanding the Expectations of Pakistani Libraries Users: A LibQUAL Study
Shafiq U. Rehman, Library Philosophy and Practice (April 2012).
Publication Type: Related Articles
LibQUAL+® 2011 Holiday Card
Publication Type: Special
LibQUAL+® Update: Fall 2011
In this issue: LibQUAL+® Triads Pilot, the new LibQUAL+® Membership Subscription, the new Balanced Scorecard cohort, spotlight on University of Glasgow, and more.
Publication Type: LibQUAL+® Update
ARL Strategies, Tools and Projects that Demonstrate the Value of the Library in the Academy
Martha Kyrillidou, Presentation, 20th Pan Hellenic Conference of Academic Libraries, Thessaloniki, Greece, November 15, 2011.
Publication Type: Presentations
The Balanced Scorecard and MIS - Strategy Development and Evolution
Jim Self, Presentation, 20th Pan Hellenic Conference of Academic Libraries, Thessaloniki, Greece, November 15, 2011.
Publication Type: Presentations
Building Effective, Sustainable, and Practical Assessment During Challenging Times
Steve Hiller, Martha Kyrillidou and Jim Self, Presentation, 20th Pan-Hellenic Academic Libraries Conference, Thessaloniki, Greece, November, 2011.
Publication Type: Presentations
Evidence-Based Case for University Investment in Libraries During the Great Recession
Steve Hiller, Presentation, 20th Pan-Hellenic Academic Libraries Conference, Thessaloniki, Greece, November, 2011.
Publication Type: Presentations
LibQUAL+® Administration and Organizational Buy-In
Martha Kyrillidou, Presentation, Strategic Assessment of Library Services at HBCUs, Atlanta, GA, October 25, 2011.
Publication Type: Presentations
Introduction to LibQUAL+®
Martha Kyrillidou, Presentation, Strategic Assessment of Library Services at HBCUs, Atlanta, GA, October 24, 2011.
Publication Type: Presentations
Using LibQUAL+® Survey Results to Document the Adequacy of Services to Distance Learning Students for an Accreditation Review
Janice S. Lewis, Journal of Library & Information Services in Distance Learning 5, no. 3 (2011): 83-104, doi:10.1080/1533290X.2011.605935.
Publication Type: Related Articles
Demonstrating the Value of the Library in the Academy
Martha Kyrillidou, Keynote Address, Amigos Congress 2011, University Cultural Complex of the Universidad Benemérita de Puebla (BUAP), September 9, 2011.
Publication Type: Presentations
Demostrando el valor de la Biblioteca en la Academia
Martha Kyrillidou, Presentation, 6th AMIGOS Congress 2011: The User, Information, and the Library, Puebla, Mexico, September 9, 2011.
Publication Type: Presentations
Can Money Buy Happiness? A Statistical Analysis of Predictors for User Satisfaction
Ben Hunter and Robert Perret, Journal of Academic Librarianship 37, no. 5 (2011): 402-408.
Publication Type: Related Articles
Measuring Use of Licensed Electronic Resources: A Second Iteration of the MINES for Libraries® Survey on Scholars Portal and Other Resources for the Ontario Council of University Libraries
Catherine Davidson, Dana Thomas, Martha Kyrillidou, and Terry Plum, Presentation, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 23, 2011.
Publication Type: Presentations
An Introduction to the LibQUAL+® Triads Protocol: Using Ipsative Measurement to Assess Highly Desired Outcomes
Bruce Thompson and Martha Kyrillidou, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
Publication Type: Conference Papers
Regrounding LibQUAL+® for the Digital Library Environment: An Analysis of the DigiQUAL Data
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
Publication Type: Conference Papers
Regrounding LibQUAL+® for the Digital Library Environment: An Analysis of the DigiQUAL® Data
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Presentation, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
Publication Type: Presentations
Simpson's Paradox as a Challenge in Library Assessment: An Example Using LibQUAL+® Long and LibQUAL+® Lite Data
Bruce Thompson and Martha Kyrillidou, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
Publication Type: Conference Papers
Using Basic Data Visualization Methods to Explore LibQUAL+® Data
Ray Lyons and Martha Kyrillidou, Presentation, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
Publication Type: Presentations
Using Basic Data Visualization Methods to Explore LibQUAL+® Data
Ray Lyons, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England (August 22, 2011).
Publication Type: Related Articles
Building a Community of Practice: The Library Assessment Conference
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, UK, August, 2011.
Publication Type: Presentations
MINES for Libraries®: Measuring the Impact of Networked Electronic Services and the Ontario Council of University Libraries' Scholar Portal, Final Report 2011
Martha Kyrillidou, Brinley Franklin, Terry Plum, Kathy Scardellato, Dana Thomas, Catherine Davidson, Alan Darnell, Washington DC: Association of Research Libraries (2011).
Publication Type: Special
Living the future: Organizational performance assessment
Raynna Bowlby, Journal of Library Administration 51, no. 7-8 (2011): 618-644.
Publication Type: Related Articles
LibQUAL+® Share Fair: Summer 2011 (New Orleans)
This flyer contains the agenda from the Summer 2011 LibQUAL+® Share Fair presentations in New Orleans, Louisiana on June 27.
Publication Type: Share Fair Program
2011 LibQUAL+® Session I Highlights
Publication Type: Special
LibQUAL+® Update: Summer 2011
In this issue: 2012 registration open, 2011 participation update, new custom analyses, upcoming events, spotlight on Université de Montréal, and more.
Publication Type: LibQUAL+® Update
Library Value: Emergence from Future Scenarios, and the Relationship to Transcendent Value
J. Stephen Town, Martha Kyrillidou, and Katie Burn, Presentation, Quantitative and Qualitative Research Methods in Libraries, Athens, Greece, May 25, 2011.
Publication Type: Presentations
The ARL User Guide on Scenario Planning and its Value in Relation to Assessment Activities
Martha Kyrillidou, Presentation, Quantitative and Qualitative Research Methods in Libraries, Athens, Greece, May 25, 2011.
Publication Type: Presentations
Ten Years of LibQual: A Study of Qualitative and Quantitative Survey Results at the University of Mississippi 2001–2010
Judy T. Greenwood, Alex P. Watson, and Melissa Dennis, The Journal of Academic Librarianship 37, no. 4 (2011): 312-318.
Publication Type: Related Articles
LibQUAL+® Update: Spring 2011
In this issue: 2011 registration open, 2011 participation update, service enhancements, 2012 In-Kind Grant program, upcoming events, spotlight on Richard Stockton College of New Jersey, and more.
Publication Type: LibQUAL+® Update
A Declaration of Survey Interdependence
Tammy S. Sugarman and Jennifer L. Jones, Declaration of Interdependence: The Proceedings of the ACRL 2011 Conference, Philadelphia, PA (March-April 2011): 95-111.
Publication Type: Related Articles
ARL Balanced Scorecard Webcast
Martha Kyrillidou, Winston Tabb, Ted Jackson, Elizabeth Mengel, Vivian Lewis, Steve Hiller, and Betsy Wilson, Presentation, February 14, 2011.
Publication Type: Presentations
ARL Notebook 2010
Publication Type: ARL & Group Notebooks
CARL Consortium Notebook 2010
Publication Type: ARL & Group Notebooks
ARL profiles: Research libraries 2010
William Gray Potter, Colleen Cook, and Martha Kyrillidou (Washington, DC: Association of Research Libraries, 2011).
Publication Type: Special
12 Years of LibQUAL+® at the Texas A&M University
Michael Maciel, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
It's NOT about YOU!: Using LibQUAL+® at Brown University and at the University of Connecticut Libraries
Raynna Bowlby, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
LibQUAL+® Training Sessions 2011 - Part 1
Bruce Thompson, Association of Research Libraries, Audio File, 2011, 75MB
Publication Type: Presentations
LibQUAL+® Training Sessions 2011 - Part 2
Martha Kyrillidou, Association of Research Libraries, Audio File, 2011, 145MB
Publication Type: Presentations
LibQUAL+® Training Sessions 2011 - Part 3
Martha Kyrillidou, Association of Research Libraries, Audio File, 2011, 68MB
Publication Type: Presentations
LibQUAL+® Training Sessions 2011 - Part 4
Martha Kyrillidou, Michael Maciel, and Raynna Bowlby, Association of Research Libraries, Audio File, 2011, 145MB
Publication Type: Presentations
Qualitative Grounding: "22 Items and a Box"
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
Quantitative Evidence
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
2010 Library Assessment Conference: reflections from the conference cochairs
Martha Kyrillidou, Steve Hiller, and Jim Self, Library Quarterly 81, no. 1 (January 2011): 3-5.
Publication Type: Related Articles
Library assessment: the way we have grown
Fred Heath, Library Quarterly 81, no. 1 (January 2011):7-25.
Publication Type: Related Articles
Space assessment as a venue for defining the academic library
Danuta A. Nitecki, Library Quarterly 81, no. 1 (January 2011): 27-59.
Publication Type: Related Articles
Are they learning? Are we? Learning outcomes and the academic library
Megan Oakleaf, Library Quarterly 81, no. 1 (January 2011): 61-82.
Publication Type: Related Articles
Assessing organizational effectiveness: the role of performance measures
Joseph R. Matthews, Library Quarterly 81, no. 1 (January 2011): 83-110.
Publication Type: Related Articles
Value, impact, and the transcendent library: progress and pressures in performance measurement and evaluation
J. Stephen Town, Library Quarterly 81, no. 1 (January 2011): 111-125.
Publication Type: Related Articles
Concluding comments: 2010 Library Assessment Conference
John Carlo Bertot, Library Quarterly 81, no. 1 (January 2011): 127-128.
Publication Type: Related Articles
Does LibQUAL+TM account for student loyalty to a university college library?
Øyvind Helgesen and Erik Nesset, Quality Assurance in Education 19, no. 4 (2011): 413-440.
Publication Type: Related Articles
From surviving to thriving
Carla Stoffle and Cheryl Cuillier, Journal of Library Administration 51, no. 1 (2010): 130-155.
Publication Type: Related Articles
Library Assessment: The Way We Have Grown
Fred Heath, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 1-14. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Are They Learning? Are We? Learning Outcomes and the Academic Library
Megan Oakleaf, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 15-37. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Space Assessment as a Venue for Defining the Academic Library
Danuta A. Nitecki, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 39-61. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Longitudinal Assessment of "User-Driven" Library Commons Spaces
Robert Fox and Ameet Doshi, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 63-72. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
LibQUAL+® and the Information Commons Initiative at Buffalo State College: 2003 to 2009
Eugene J. Harvey and Maureen Lindstrom, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 73-87. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
An Assessment of the Bass Library as a Learning Commons Environment
Cheryl A. McCarthy and Danuta A. Nitecki, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 89-98. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Canada Lite: Impact of LibQUAL+® Lite on the Members of the LibQUAL® Canada Consortium
Sam Kalb, Eun-ha Hong, Susan Czarnocki, and Sylvain Champagne, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 99-109. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Does Using Item Sampling Methods in Library Service Quality Assessment Compromise Data Integrity or Zone of Tolerance Interpretation? A LibQUAL+® Lite Study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, in in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 111-130. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Coding Practices for LibQUAL+® Comments: Survey Findings
Karen Neurohr, Eric Ackermann, Daniel P. O'Mahony, and Lynda S. White, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 131-145. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Assessment = Improved Teaching and Learning: Using Rubrics to Measure Information Literacy Skills
Kathryn M. Crowe, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 147-157. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Using a Rubric to Assess Freshman English Library Instruction
Susan Gardner and ELisa Slater Acosta, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 159-173. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
2010 LibQUAL+® Session I & II Highlights
Publication Type: Special
But What Did They Learn? What Classroom Assessment Can Tell You about Student Learning
Catherine Pellegrino, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 175-180. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
You Don't Say? Students at the University of Virginia Come Clean When Asked, "What Are You Doing and How Can We Help"
Matt Ball and Meridith Wolnick, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 181-193. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Multiple Methodologies for Space Assessment to Support Learning
Karen R. Diller and Sue F. Phelps, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 195-200. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Towards Democratizing Library Data: Data Management and Sharing in the Institutional Repository
Margaret Friesen, Bailey Diers, and Suher Zaher-Mazawi, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 201-212. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Know Thy User: The Duke Libraries User Studies Initiative
Diane Harvey, Yvonne Belanger, Emily Daly, and Linda Daniel, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 213-224. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Sustaining Feedback: Assessment in the Liberal Arts College Library
Lucretia McCulley, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 225-233. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Assessing a Library within a University Context
Ryan Johnson, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 235-240. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
The Impact of Library Instruction on Freshman Performance and Retention
Rachel Kirk, Jason Vance, and Justin G. Gardner, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 241-250. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Finding the Library: An Institutional Assessment of the Undergraduate Experience
Carol Shepstone, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 251-259. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
We Don't Know What the Future Will Be, Only That There Will Be One: The ARL 2030 Scenarios Project
Charles B. Lowry, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 261-266. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Value, Impact and the Transcendent Library: Progress and Pressures in Performance Measurement and Evaluation
J. Stephen Town, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 267-276. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Addressing Organizational Effectiveness: The Role of Frameworks
Joseph R. Matthews, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 277-295. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Still Bound for Disappointment? Another Look at Faculty and Library Journal Collections
Jennifer Rutner and Jim Self, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 297-309. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Value of Libraries: Relationships between Provision, Usage, and Research Outcomes
Michael Jubb, Ian Rowlands, and David Nicholas, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 311-322. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
The Link Among Purposes for Which Faculty Read Scholarly Journals, Their Information Seeking Patterns, Aspects of Use, Value or Outomes from Reading and the Return-on-Investment of Academic Library Journal Collections
Donald W. King and Carol Tenopir, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 323-333. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Serving Multiple Stakeholders: Crafting a "Blended" Scorecard at the University of Minnesota Health Sciences Libraries
Katherine Chew and Erinn Aspinall, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 335-343. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Building Scorecards in Academic Research Libraries: Organizational Issues and Measuring Performance
Vivian Lewis, Steve Hiller, Elizabeth Mengel, and Donna Tolson, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 345-358. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
A Usable Movable Feast: Usability and the Mobile Library Website
Lesley Balcom, Jeff Carter, and James MacKenzie, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 359-367. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
LibGuides Usability Testing: Customizing a Product to Work for Your Users
Christine Tawatao, Rachel Hungerford, Lauren Ray, and Jennifer L. Ward, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 369-385. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Librarians Do It Differently: Comparative Usability Testing with Students and Library Staff
Nancy B. Turner, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 387-394. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Measuring Use of Licensed Electronic Resources: A Progress Report on the Second Iteration of the MINES for Libraries® Survey on Scholars Portal and Other Resources for the Ontario Council of University Libraries
Catherine Davidson, Dana Thomas, Martha Kyrillidou, and Terry Plum, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 395-416. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
"What's So Special about Special Collections?" Or, Assessing the Value Special Collections Bring to Academic Libraries
Christian Dupont and Elizabeth Yakel, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 417-426. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Analyzing the MISO Data: Broader Perspectives on Library and Computing Trends
Laurie Allen, Neal Baker, Josh Wilson, Kevin Creamer, and David Consiglio, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 427-435. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Are We There Yet? Aligning Planning and Metrics -- Strategically
Raynna Bowlby, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 437-447. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Performance Measurement: Organizational Changes and Outcomes Monitoring
Kay Chapa, Kelly Gonzales, and Richard Wayne, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 449-459. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Ethnography as an Assessment Tool: The ERIAL Project
Andrew D. Asher and Lynda M. Duke, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 461-468. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
LibQUAL+® Update: Summer/Fall 2010
In this issue: 2011 registration open, 2010 participation update, recently published articles, 2011 In-Kind Grant program deadline, 2010 Library Assessment Conference announcements, upcoming events, and more.
Publication Type: LibQUAL+® Update
The Librarian-Student-Faculty Triangle: Conflicting Research Strategies?
Nancy Fried Foster, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 469-476. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Persona Development and Use, or, How to Make Imaginary People Work for You
Jennifer L. Ward, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 477-483. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
The Value of Academic Libraries: Findings and Implications for the Profession
Lisa Janicke Hinchliffe, Megan Oakleaf, and Mary Ellen Davis, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 485-498. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
What Impact Do Academic Libraries Have on Teaching and Learning? A Review of the Literature and Preliminary Taxonomy of Standards
Rachel A. Fleming-May and Crystal Sherline, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 499-514. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Data Farms or a Field of Dreams? Libraries Can Build Infrastructure for Collaborative Assessment
Joe Zucca, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 515-523. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Measuring the Value of Library Resources and Student Academic Performance through Relational Datasets
Margie Jantti and Brian Cox, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 525-532. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Cutting the Knot: A Holistic and Pragmatic Framework for Public Services Measures
Zsuzsa Koltay and Elena MacGurn, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 533-538. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Academic Library Administrators' Uses and Perceptions of Performance Measurement Information in the Strategic Development of Services and Competitive Responses
Larry Nash White, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 539-546. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Engaging Library Websites Users through Usability Testing and Inquiries Using Morae
Fagdéba Adjola Bakoyéma, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 547-556. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Assessing Quality of Digital Objects Created in Large Scale Digitization
Emily Campbell, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 557-561. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Evaluating the Use of Non-Text Resources Within and Beyond the Online Environment
Stephanie Krueger and Anna Perricci, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 563-570. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Ask the Expert: Using Expertise Domains for Library Service Assessment
Amy Brunvand, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 571-579. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Instant Messaging: A Synchronous Virtual Reference Tool That Mirrors Higher Education's Mission and Students' Needs: How Grounded Theory Placed the Library in the Middle of the Mix
Sarah Passonneau, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 581-591. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Renewals and Interlibrary Loans in Libraries: An Analysis of Affordances and Changing User Behavior
Niels Ole Pors, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 593-603. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
The Future of Academic Librarians in the Workforce: A Ten-Year Forecast of Librarian Supply and Demand
José-Marie Griffiths and Donald W. King, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 603-612. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Assessing Public Library Use of the Internet: A Sixteen Year Perspective
John Carlo Bertot and Charles R. McClure, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 613-621. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Conducting Practical Library Assessments That Promote Program Change and Improvements
Lauren H. Mandel, Charles R. McClure, Bradley Wade Bishop, and John T. Snead, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 623-631. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
On Becoming a Process-Focused Library
Susan Bailey and Claudia Dale, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 633-641. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Developing a Library Value Indicator for a Disciplinary Population
Jeanne M. Brown, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 643-651. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Cultural Heritage Informatics and the GSLIS Digital Curriculum Laboratory: A Cyberlearning Platform for the Evaluation of Digital Asset Management Systems: A Progress Report
Terry Plum, Jeannette Bastian, Ross Harvey, and Martha Mahard, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 653-661. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Interdisciplinary Collection Assessment Model
Allison Sivak and Richard Hayman, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 663-676. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Recruiting for Results: Assessment Skills and the Academic Library Job Market
Scott Walter and Megan Oakleaf, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 677-681. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Canada Lite: Impact of LibQUAL+® Lite on the Members of the LibQUAL+® Canada Consortium
Sam Kalb, Sylvain Champagne, Susan Czarnocki, and Eun-ha Hong, Presentation, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Coding Practices for LibQUAL+® Comments: Survey Findings
Lynda White, Eric Ackermann, Karen Neurohr, and Daniel O’Mahony, Presentation, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Does Using Item Sampling Methods in Library Service Quality Assessment Compromise Data Integrity or Zone of Tolerance Interpretation?: A LibQUAL+® Lite Study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Presentation, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Guiding Subject Liaison Librarians in Understanding and Acting on User Survey Results: A Model LibQUAL+® Consultation from ARL
Francine M. DeFranco and Raynna Bowlby, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Learning from Our Users: Using Assessment to Drive Change
Beth Avery and Diane Wahl, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
LibQUAL+ Share Fair: October 2010 (Baltimore)
This booklet contains poster abstracts related to LibQUAL+ presented at the Library Assessment Conference 2010.
Publication Type: Share Fair Program
LibQUAL+® and the Information Commons Initiative at Buffalo State College: 2003 to 2009
Eugene Harvey and Maureen A. Lindstrom, Presentation, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
LibQUAL+® Data for Subject Librarians
Jeanne M. Brown, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
LibQUAL+® Lite at UNT
Diane Wahl and Hector Ponce, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Mission Difficult, but Not Impossible: How We Followed Up LibQUAL+® Results to Satisfy User Needs
Jianrong Wang and Carolyn Gutierrez, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Qualitative Assessment on a Shoestring: Developing a Cost Effective Strategy to Analyze LibQUAL+® Comments
David Nolfi, Tracie Ballock, Allison Brungard, and Bridget Euliano, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Sharing the Wealth: A Process for Engaging a Large Group in Coding LibQUAL+® Survey Comments
Daniel O’Mahony, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Thinking in Cycles: Assessment, Improvement, and Validation
Felix Chu, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Using an Availability Study to Assess Access to Electronic Articles
Janet Crum, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 683-701. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Using LibQUAL+® Data for an Accreditation Review
Janice Lewis, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Using LibQUAL+® for Continuous Improvement at Eastern Washington University Libraries
Julie Miller, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Focusing on Circulation Snapshots: A Powerful Tool for Print Collection Assessment
Richard Entlich, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 703-713. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Monograph Duplication Analysis to Inform Consortial Collection Development
Leslie Horner Button and Rachel C. Lewellen, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 715-720. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Cycling Through: Paths Libraries Take to Marketing Electronic Resources
Marie R. Kennedy, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 721-730. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Truth-Telling and Survey Methods in Advocacy Research: A Call for the Formation of the Flat Venus Society in Library Assessment
Ray Lyons, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 731-742. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Marketing and Assessment in Academic Libraries: A Marriage of Convenience or True Love?
Lynne Porat, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 743-748. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
ClimateQUAL® and Thinklets: Using ClimateQUAL® with Thinklets to Facilitate Discussion and Set Priorities for Organizational Change at Criss Library
Audrey DeFrank and Nora Hillyer, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 749-758. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
After the Data: Taking Action on ClimateQUAL® Results
Elizabeth Mengel, Judith Smith, and Elizabeth Uzelac, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 759-767. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Striving for Excellence: Organizational Climate Matters
Shelley Phipps, Brinley Franklin, and Shikha Sharma, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 769-779. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
The ARL StatsQUAL® Gateway to Assessment Tools with a Focus on LibQUAL+®, MINES for Libraries®, and ClimateQUAL® Research and Practice
Martha Kyrillidou, David Green, Gary Roebuck, and Charles Lowry, Presentation, Library Research Seminar V, University of Maryland, October 8, 2010.
Publication Type: Presentations
Measuring the Impact of Networked Electronic Resources: Developing an Assessment Infrastructure for Libraries, State, and Other Types of Consortia
Terry Plum, Brinley Franklin, Martha Kyrilldou, Gary Roebuck, and Mashana Davis, Performance Measurement and Metrics: The International Journal for Library and Information Services 11, no. 2 (2010): 184-198.
Publication Type: Articles
Looking Ahead: The Future of Peformance Metrics
Martha Kyrillidou, Presentation, NISO Webinar: Measuring Use, Assessing Success, September 8, 2010.
Publication Type: Presentations
Library value may be proven, if not self-evident
Martha Kyrillidou, Research Library Issues: A Bimonthly Report from ARL, CNI, and SPARC, no. 271 (August 2010): 1-3.
Publication Type: Articles
The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries
Catherine Davidson and Martha Kyrillidou, Research Library Issues: A Bimonthly Report from ARL, CNI, and SPARC 271 (2010): 41-47.
Publication Type: Articles
ClimateQUAL®, Change Strategies and Organizational Improvement
Sue Baughman, Paul Hanges, Martha Kyrillidou, and Mark Puente, Presentation, 2010 National Diversity in Libraries Conference, Princeton, NJ, July 15, 2010.
Publication Type: Presentations
Lib-Value Workshop: Welcome Remarks and Context-Setting (video)
Martha Kyrillidou, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, Washington, DC, June 26, 2010.
Publication Type: Presentations
Lib-Value as Collaborative Assessment
Martha Kyrillidou, Presentation, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, June 26, 2010.
Publication Type: Presentations
Lib-Value Workshop: Description of the Lib-Value Grant (video)
Regina Mays, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, Washington, DC, June 26, 2010.
Publication Type: Presentations
Lib-Value: Value, Outcomes, and Return on Investment of Academic Libraries
Regina Mays, Presentation, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, June 26, 2010.
Publication Type: Presentations
Lib-Value Workshop: The Economics of Libraries, Cost-Benefit Analysis, and Return on Investment (video)
Bruce Kingma, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, Washington, DC, June 26, 2010.
Publication Type: Presentations
The Economics of Libraries, Cost-Benefit Analysis, and Return on Investment
Bruce Kingma, Presentation, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, June 26, 2010.
Publication Type: Presentations
Lib-Value Workshop: The Library as Strategic Investment (video)
Paula Kaufman, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, Washington, DC, June 26, 2010.
Publication Type: Presentations
The Library as Strategic Investment
Paula Kaufman, Presentation, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, June 26, 2010.
Publication Type: Presentations
Measuring Value: 30-years of Experience with Valuation Studies
Donald W. King, Presentation, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, June 26, 2010.
Publication Type: Presentations
LibQUAL+® Update: Spring 2010
In this issue: 2010 participation update, LibQUAL+® events, 2011 In-Kind Grant Program, Spotlight on Bibliothèque Nationale et Universitaire de Strasbourg, TechQual+ webinar, and more.
Publication Type: LibQUAL+® Update
Lib-Value Workshop: Panel Discussion (video)
Paula Kaufman, Donald W. King, Bruce Kingma, Regina Mays, and Martha Kyrillidou, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, Washington, DC, June 26, 2010.
Publication Type: Presentations
2010 LibQUAL+® Session I Highlights
Publication Type: Special
Does using item sampling methods in library service quality assessment affect score norms?: A LibQUAL+® Lite study
Colleen Cook, Bruce Thompson, and Martha Kyrillidou, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
Publication Type: Conference Papers
Does using item sampling methods in library service quality assessment affect zone of tolerance boundaries?: A LibQUAL+® Lite study
Martha Kyrillidou, Colleen Cook, and Bruce Thompson, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
Publication Type: Conference Papers
Does using item sampling methods in library service quality assessment compromise data integrity?: A LibQUAL+® Lite study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
Publication Type: Conference Papers
Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The “LibQUAL+® Lite” Randomized Control Trial (RCT)
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Crete, May 26, 2010.
Publication Type: Presentations
Beyond LibQUAL+®: Effective, Sustainable, and Practical Assessment
Martha Kyrillidou, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The “LibQUAL+® Lite” Randomized Control Trail (RCT)
Martha Kyrillidou, Bruce Thompson, and Jacqui Dowd, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
LibQUAL+® & LibQUAL+® Lite at the University of Glasgow
Jacqui Dowd, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
Strategic Elements of LibQUAL+® at Texas A&M University
Colleen Cook, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
Value of Libraries: Relationships between Provision, Usage and Research Outcomes
Michael Jubb, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
LibQUAL+® Update: Winter 2010
In this issue: 2009 Survey Wrap-up, 2010 Survey Underway, LibQUAL+® Events, In-Kind Grant Winners Announced, Bookmark design contest, Spotlight on McGill University.
Publication Type: LibQUAL+® Update
An Introduction to LibQUAL+
Selena Killick, Presentation, University of Westminster, London, UK, February 5, 2010.
Publication Type: Presentations
An Introduction to LibQUAL+® - Survey Administration
Selena Killick, Presentation, Introduction to LibQUAL+®, University of Westminster, London, England, February 5, 2010.
Publication Type: Presentations
An Introduction to LibQUAL+® - Survey Results
Selena Killick, Presentation, Introduction to LibQUAL+®, University of Westminster, London, England, February 5, 2010.
Publication Type: Presentations
LibQUAL+® vs. LibQUAL+® Lite at the University of Glasgow
Jacqui Dowd, Presentation, Introduction to LibQUAL+®, University of Westminster, London, England, February 5, 2010.
Publication Type: Presentations
ARL Notebook 2009
Publication Type: ARL & Group Notebooks
Getting Staff Involved in Assessment at the University of Connecticut Libraries
Brinley Franklin, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library
Colleen Cook, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010
Publication Type: Presentations
Qualitative Grounding: "22 Items and a Box"
Colleen Cook, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
Quantitative Evidence
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
Adult User Perceptions of Library Services Provided by the Bessie Head Library in Pietersmaritzburg, Msunduzi, KwaZulu-Natal
Shanitha Bhim, MIS Dissertation, University of KwaZulu-Natal, 2010.
Publication Type: Related Articles
Evaluating Usage and Impact of Networked Electronic Resources through Point-of-Use Surveys: A MINES for Libraries ™ Study
Martha Kyrillidou, Terry Plum, and Bruce Thompson, The Serials Librarian 59 (2010): 159-183.
Publication Type: Articles
The Evaluation of Service Quality in Specialized Library of Golestan Province Governor based on LibQUAL and users point of views
Hassan H. Larijani and Fatemeh Sadat Hosseini, Electronic Journal of Ketabdar 9, no. 4 (2010).
Publication Type: Related Articles
Using LibQUAL+TM to improve services to libraries: A report on academic libraries of Iran experience
Asefeh Asemi, Zahra Kazempour and Hasan Ashrafi Rizi, Electronic Library 28, no. 4 (2010): 568-579.
Publication Type: Related Articles
2009 LibQUAL+® Session I & II Highlights
Publication Type: Special
Evaluating the service quality of public libraries affiliated to the Public Iranian Libraries entity in Qazvin city using the LibQUAL+ tool
F. Mohammadbeigi, Master’s Thesis, Tarbiat Modares University, 2009.
Publication Type: Related Articles
Stakeholders' Satisfaction in a Non-profit Organization: the Case Study of the Library of the University of Cyprus
Elena Diomidi Parpouna and Charoula Theocharous Sotiriou, Master's Thesis, University of Cyprus, 2009.
Publication Type: Related Articles
LibQUAL+® Update: October 2009
Highlights in this issue: 2009 Survey information and update; 2010 Survey registration and fee structure; LibQUAL+® Events: Training sessions at ALA Midwinter 2010, METS Workshop, Service Quality Evaluation Academy, the 2010 Library Assessment Conference; An invitation for a chance to see yourself and your work in the new Procedures Manual; Spotlight on University of Haifa.
Publication Type: LibQUAL+® Update
Digital Library Service Quality: what does it look like?
Martha Kyrillidou, Colleen Cook, and Yvonna Lincoln, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 187-214.
Publication Type: Articles
From usage to user: library metrics and expectations for the evaluation of digital libraries
Brinley Franklin, Martha Kyrillidou, and Terry Plum, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 17-39.
Publication Type: Articles
Point of Use Web Surveys for Networked Electronic Resources: Implementation and Sampling Plans
Martha Kyrillidou, Terry Plum, and Bruce Thompson, Presentation, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Florence, Italy, August 18, 2009.
Publication Type: Presentations
Getting Staff Involved with Assessment at the University of Connecticut
Brinley Franklin, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
Journals and Academic Faculty
Jim Self and Jennifer Rutner, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
LibQUAL+® Lite in Hebrew
Lynne Porat, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
LibQUAL's Contribution to Our Quality Profile
Monica Hammes, Gerda Beukes, and Rayno Geyser, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
Perspectives from two UK institutions
Stephen Town, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
Quality of Information Control: How LibQUAL+® Survey Impacted Our Collection Development Policy
Marja Hjelt and Saija Nieminen, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
User Perceptions of Service Quality and the Level of User Satisfaction at the Mangosuthu University of Technology Library, Umlazi, Durban
Yegisthree Naidu, MIS Dissertation, University of KwaZulu-Natal, August 2009.
Publication Type: Related Articles
LibQUAL+® Share Fair: Summer 2009 (Chicago)
This booklet contains contact information and abstracts from the Summer 2009 LibQUAL+® Share Fair presentations in Chicago, Illinois on July 13.
Publication Type: Share Fair Program
Describing the Research Library of the 21st Century: The ARL Profiles
Colleen Cook and Martha Kyrillidou, Presentation, SPEC Liaisons Meeting, ALA Annual Conference, Chicago, IL, July 10, 2009.
Publication Type: Presentations
Library Assessment Conference 2008, Seattle, Washington, August 4-7: Recap & Evaluation
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, Library Assessment Conference Forum, Chicago IL, July 10, 2009.
Publication Type: Presentations
2009 LibQUAL+® Session I Highlights
Publication Type: Special
Library Quality Assessment through LibQUAL+®
Martha Kyrillidou, Presentation, IATUL Conference, Leuven, Belgium, June 2, 2009.
Publication Type: Presentations
ARL and SCONUL Assessment Initiatives: Synergies and Opportunities
Stephen Town, Presentation, Libqual+ Exchange, Florence, Italy, 2009.
Publication Type: Presentations
Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library
Colleen Cook, Presentation, IFLA Annual Conference, Milan, Italy, 2009.
Publication Type: Presentations
Academic Research Library Support of Sponsored Research in the United States
Brinley Franklin, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Greece, May 29, 2009.
Publication Type: Presentations
ARL Library Investment Index: Why is it Important?
Brinley Franklin, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Greece, May 29, 2009.
Publication Type: Presentations
Describing the Research Library of the 21st Century: the Association of Research Libraries’ (ARL) Profile
Colleen Cook and Martha Kyrillidou, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Greece, May 29, 2009.
Publication Type: Presentations
LibQUAL+ in the UK and Beyond
Stephen Town, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Greece, May 29, 2009.
Publication Type: Presentations
LibQUAL+® Lite: A New Model for Conducting Service Quality Assessments that Both Minimizes Demands on Users and Maximizes Response Rates
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Greece, May 29, 2009.
Publication Type: Presentations
LibQUAL+® Update: May 2009
In this issue: 2009 Session I Survey Deadline; Library Assessment Conference Proceedings Now Available; Summer Events with LibQUAL+®; Library Assessment Corner; and much more!
Publication Type: LibQUAL+® Update
LibQUAL+: Library Assessment and ARL
Fred Heath, Presentation, XV FORO Transfronterizo de Bibliotecas, Tijuana, Mexico, March 4-5, 2009.
Publication Type: Presentations
Empirical analysis on LibQUAL+ library service quality survey—The case of Wuhan University Library
Chunzhi Xie, Journal of Academic Libraries (in Chinese) 27, no. 5 (2009):24–28, doi: 10.3969/j.issn.1002-1027.2009.05.005
Publication Type: Related Articles
Student Perceptions and Expectations of Library Services Quality and User Satisfaction at Walters State Community College
James A. Posey, Ed.D. Dissertation, East Tennessee State University, May 2009.
Publication Type: Related Articles
ClimateQUAL: Organizational Climate and Diversity Assessment
Martha Kyrillidou and M. Sue Baughman, C&RL News 70, no. 3 (2009): 154-157.
Publication Type: Articles
LibQUAL+® Lite at UNT - 2008
Diane Wahl, Presentation, Texas Library Association, Houston, Texas, April 2, 2009.
Publication Type: Presentations
Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden the “LibQUAL+® Lite” Example
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Performance Measurement and Metrics 10, no. 1 (2009): 6-16.
Publication Type: Articles
Focus Groups
Colleen C. Cook, Presentation, ARL Service Quality Evaluation Academy, New Orleans, LA, March 16-20, 2009.
Publication Type: Presentations
Qualitative Methods
Colleen C. Cook, Presentation, ARL Service Quality Evaluation Academy, New Orleans, LA, March 16-20, 2009.
Publication Type: Presentations
Strategic Directions for Research: 2009-2014
Colleen C. Cook, Presentation, ARL Service Quality Evaluation Academy, New Orleans, LA, March 16-20, 2009.
Publication Type: Presentations
LibQUAL+® Update: January 2009
In this issue: Special Note to 2008 Participants; Events: Booth Consultations at ALA Annual Conference, Service Quality Measurement in Libraries: A LibQUAL+® Exchange, etc.; Spotlight On: International Participation; Library Assessment Corner: 2009 ALA Midwinter Meeting Presentations, Graduate Student and Faculty Spaces and Services, SPEC Kit 308, etc.; and more!
Publication Type: LibQUAL+® Update
Learning from LibQUAL+: Journal Collections and Academic Faculty
Jim Self, Presentation, Ontario Library Association Superconference, Toronto, Canada, January 29, 2009.
Publication Type: Presentations
Coding Open-Ended Comments: LibQUAL+® Survey Results - Best Practices: Stories from the Field
Karen Neurohr, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+® Survey Administration
MaShana Davis and Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+® Training: Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library
Colleen Cook, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Colleen Cook, Presentation, ALA Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Bruce Thompson, Presentation, ALA Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
We did LibQUAL+®: Now What?
Amy Hoseth, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
Library Metrics: Users, Use Trends and New Service Models
Steve Hiller, Presentation, Library Assessment Forum, American Library Association, Denver, CO, January 23, 2009.
Publication Type: Presentations
Budget-Reduction Planning: The University of Miami Experience
Sharyn Ladner, Presentation, ARL Library Assessment Forum, Denver, CO, January 23, 2009.
Publication Type: Presentations
PHASE 1 OCDA Scale Results: Psychometric Assessment and Descriptive Statistics for Partner Libraries
Paul J. Hanges, Juliet Aiken, Xiafang Chen, and Hali Chambers, Report on the University of Maryland Results, 2007.
Publication Type: Related Articles
ARL Notebook 2008
Publication Type: ARL & Group Notebooks
2008 LibQUAL+® Session I & II Highlights
Publication Type: Special
ClimateQUAL™: Organizational Climate and Diversity Assessment
Martha Kyrillidou, Charles Lowry, Paul Hanges, Juliet Aiken, and Kristina Justh, Paper, Proceedings of the Fourteenth National Conference of the Association of College and Research Libraries, March 12-15, 2009, Seattle, Washington: Pushing the Edge: Explore, Engage, Extend, Dawn M Mueller (ed), (March 2009): 150-164.
Publication Type: Conference Papers
Equating scores on “Lite” and long library user survey forms: The LibQUAL+® Lite randomized control trials
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Performance Measurement & Metrics 10, no. 3 (2009): 212-219.
Publication Type: Articles
Evaluating the service quality of public libraries affiliated to the Public Iranian Libraries entity in Qazvin city using the LibQUAL+ tool
F. Mohammadbeigi and M. Hassanzadeh, Payam-E- Ketabkhane 15, no. 1 (2009): 7-27.
Publication Type: Related Articles
Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden The LibQUAL® Lite Randomized Control Trial (RCT)
Martha Kyrillidou, Doctoral Dissertation, University of Illinois - Urbana-Champaign (2009).
Publication Type: Articles
Broadening Library Assessment to Understand the "Why" (Keynote Panel)
Susan Gibbons, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 3-5. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Raising the Assessment Bar: A Challenge to Our Community (Keynote Panel)
Rick Luce, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 7-11. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Accelerating Relevance (Keynote Panel)
Betsy Wilson, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 13-15. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
LibQUAL+® and beyond: library assessment with a focus on library improvement
Martha Kyrillidou, (Guest Ed.), Performance Measurement and Metrics 9, no. 3 (2008): 155-230.
Publication Type: Articles
Views from a Developing Country (Reaction to Keynote Panel)
Joan Rapp, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 17-19. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Reaction to Keynote Panel
Stephen Town, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 21-23. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Measuring the Impact of Networked Electronic Resources: Developing an Assessment Infrastructure for Libraries, State, and Other Types of Consortia
Terry Plum, Brinley Franklin, Martha Kyrillidou, Gary Roebuck, and MaShana Davis, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 25-36. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Building Frameworks of Organizational Intelligence: Strategies and Solutions Stemming from the Penn Libraries Data Farm Project
Joseph Zucca, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 37-42. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
LibQUAL+® and the Evolution of "Library as Place" at Radford University, 2001-2008
Eric Ackermann, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 43-49. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Using Evidence for Library Space Planning
Michael Crumpton and Kathryn Crowe, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 51-64. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Wayfinding Revisited: Improved Techniques for Assessing and Solving Usability Problems in Physical Spaces
David Larsen and Agnes Tatarka, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 65-73. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Under New Management: Developing a Library Assessment Program at a Small Public University
Karen Jensen, Anne Christie, Lisa Lehman, and Diane Ruess, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 75-83. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
In Our Visitors' Footsteps: Using a "Visitor Experience" Project to Assess Services and Facilities at the Library of Virginia
Suzy Szasz Palmer, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 85-94. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Standardized Survey Tools for Assessment in Archives and Special Collections
Elizabeth Yakel and Helen Tibboo, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 95-103. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Assessing Information Competence of Students Using iSkills™: A Commercially-Available, Standardized Instrument
Stephanie Brasley, Penny Beile, and Irvin Katz, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 105-114. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Measuring Student Information Literacy Outcomes: Using the Program Review Process to Gather Evidence of Learning
Gabriela Sonntag, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 115-125. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Assessment in LIS Education
Megan Oakleaf and Karin de Jager, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 127-130. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Use and Non-use of Choice-reviewed Titles: A Comparison between Undergraduate and Research Libraries
Michael Levine-Clark and Margaret Jobe, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 131-137. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Library Strategy in the Transition Away from Print
Richard Schonfeld, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 139-140. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Assessment-based Strategies for Building Connections with Academic Departments
Yvonne Belanger, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 141-146. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
How You Can Evaluate the Integrity of Your Library Assessment Data: Intercontinental LibQUAL+® Analysis Used as Concrete Heuristic Examples
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, The Library Assessment Conference: Building Effective, Sustainable and Practical Assessment, Charlottesville, VA, September 25, 2006.
Publication Type: Conference Papers
When the evidence is not enough: organizational factors that influence effective and successful library assessment
Steve Hiller, Martha Kyrillidou, and Jim Self, Performance Measurement and Metrics 9, no. 3 (2008): 223-230.
Publication Type: Articles
How You Can Evaluate the Integrity of Your Library Assessment Data: Intercontinental LibQUAL+® Analysis Used as Concrete Heuristic Examples
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Performance Measurement and Metrics 9, no. 3 (2008): 202-215.
Publication Type: Articles
LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials)
Sayeed Choudhury, Martha Kyrillidou, Fred Heath, Colleen Cook, Bettina Koeper, and Reinhold Decker, Performance Measurement and Metrics 9, no. 3 (2008): 216-222.
Publication Type: Articles
Measuring the Quality of Library Service through LibQUAL+®
Martha Kyrillidou, Colleen Cook, and S. Shyam Sunder Rao, in Academic Library Research: Perspectives and Current Trends, eds. Marie L. Radford and Pamela Snelson (Chicago: Association of College and Research Libraries, 2008): 253-301.
Publication Type: Articles
LibQUAL+® Update: October 2008
Highlights in this issue: Survey information 2008-2009; Events: 2009 ALA Midwinter Meeting in Denver, CO; Spotlight On: Northeastern University; Library Assessment Corner: Plans for the 2010 Library Assessment Conference and LibQUAL+® Publications: Papers, Posters, & Presentations; and more!
Publication Type: LibQUAL+® Update
MINES for Libraries™: Measuring the Impact of Networked Electronic Services
Martha Kyrillidou, Presentation, PALCI conference call, October 24, 2008.
Publication Type: Presentations
LibQUAL+® in the Sciences
Gary Roebuck, MaShana Davis, and Martha Kyrillidou, Prepared for the ARL/CNI Forum on "Reinventing Science Librarianship: Models for the Future", October 16–17, 2008.
Publication Type: Special
Meeting Academic Needs for Information: A Customer Service Approach
E Stewart Saunders, Portal: Libraries and the Academy 8, no. 4 (2008): 357-371.
Publication Type: Related Articles
Using Content Analysis Software to Analyze Survey Comments
Bradford W. Dennis and Tim Bower, Portal: Libraries and the Academy 8, no. 4 (2008): 423-437.
Publication Type: Related Articles
LibQUAL+™: Score Norms
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Presentation, 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
Publication Type: Presentations
Comparisons of Library Users Expectations and Perceptions Across North American, European, African, Asian and Australian Libraries
Martha Kyrillidou, Colleen Cook, and Bruce Thompson, Presentation, 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
Publication Type: Presentations
Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library
Colleen Cook, Presentation, 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
Publication Type: Presentations
Using National and International Score Norms as a Library Service Quality Benchmarking Tool
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Paper, The 17th meeting of the Greek Academic Libraries, Ioannina, Greece, September 24-26, 2008.
Publication Type: Conference Papers
MINES FOR LIBRARIES: Measuring the Impact of Networked Electonic Services
Noula Alvanoudi, Fillipos Kolovos, and Martha Kyrillidou, Paper, The 17th Annual Conference of Greek Academic Libraries, Ioannina, Greece, September 16, 2008. (In Greek).
Publication Type: Conference Papers
MINES for Libraries®: University of Macedonia
Martha Kyrillidou, Gary Roebuck, and MaShana Davis, Washington, DC: Association of Research Libraries (2008).
Publication Type: Special
Effective, Sustainable and Practical Library Assessment
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, Boston University, Boston, MA, September 8, 2008.
Publication Type: Presentations
Analyzing LibQUAL+TM Comments Using Excel: An Accessible Tool for Engaging Discussion and Action
Elizabeth C. Habich, Presentation, Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
Publication Type: Presentations
Are LibQUAL+ Open-ended Comments an Indicator of User Satisfaction? Examination of a Method of Re-coding LibQUAL+ Comments
Alan Gale and Ron Ward, Poster, Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
Publication Type: Presentations
Are They Really That Different?: Identifying Needs and Priorities Across User Groups and Disciplines at the University of Notre Dame through LibQUAL+® Comments
Sherri Jones and Jessica Kayongo, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Bench-marking on a National Scale: The 2007 LibQUAL+® Canada Experience
Sam Kalb, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Consortial Participation in LibQUAL+: Outcomes and Benefits
Kathy Tomajko, Poster, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Diving into Assessment: LibQUAL+® as a Springboard
Lorelei Harris, Leona Jacobs, and Donna Seyed-Mahmoud, Poster, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Does Size Matter? The Effect of Resource Base Size on Faculty Service Quality Perceptions in Academic Libraries
Damon Jaggars, Fred Heath, and Shanna Smith, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Evaluating the Evaluators: Library Assessment in South African Academic Libraries
Anette van Vuren, Poster, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Examining the Overlooked: Comments from Incomplete 2007 LibQUAL+® Survey Responses
Gordon Fretwell, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Getting Started: Applying Atlas.ti and NESSTAR to the LibQUAL+® Results at UBC Library
Margaret Friesen, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
LibQUAL+ Lite: A New Model for Conducting Service Quality Assessments That Both Minimizes Demands on Users and Maximizes Response Rates
Colleen Cook, Martha Kyrillidou, and Bruce Thompson, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
LibQUAL+® @ Pao Yue-kong Library: Gaining Stakeholders’ Support through Benchmarking
Winnie Yuen Ming Chim, Poster, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
LibQUAL+® and the Evolution of “Library as Place” at Radford University, 2002-2008
Eric Ackermann, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Using LibQUAL+® to Inform and Assess Strategic Planning
Barbara Cockrell and Bradford Dennis, Poster, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Using the Adequacy and Superiority Scales and Scores to Gain Insight and Understanding of LibQUAL+ Results
Ron Ward and Alan Gale, Poster, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Measuring the Impact of Networked Electronic Resources: Developing Assessment Infrastructure for Libraries, State, and Other Types of Consortia
Terry Plum, Brinley Franklin, Martha Kyrillidou, Gary Roebuck, Raynna Bowlby, Mashana Davis, and Kristina Justh, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-6, 2008.
Publication Type: Presentations
LibQUAL+® Update: July 2008
Highlights in this issue include: 2008 LibQUAL+® survey information; LibQUAL+® presentations at the 2008 Library Assessment Conference; LibQUAL+® Events: ALA Midwinter 2009 and Using LibQUAL+® Effectively; LibQUAL+® Assessment Corner: Building Effective, Sustainable, and Practical Library Assessment with ARL and "Library Users’ Service Desires: A LibQUAL+® Study"; and more!
Publication Type: LibQUAL+® Update
Participant-Related Sites
Links to Web sites created by LibQUAL+® participants
Publication Type: Communicating Survey Results to Stakeholders
LibQUAL+® 2006: Measuring Service to Achieve Excellence
Texas A&M University Libraries
Publication Type: Communicating Survey Results to Stakeholders
LibQUAL+® Implementation Procedures
Bruce Thompson and Colleen Cook, Presentation, 3rd Lodz Library Conference, Lodz, Poland, June 25, 2008.
Publication Type: Presentations
LibQUAL+®: An Overview
Bruce Thompson and Colleen Cook, Presentation, 3rd Lodz Library Conference, Lodz, Poland, June 25, 2008.
Publication Type: Presentations
Methodology for Coding Qualitative Data
Provided by the LibQUAL+® User Assessment Group, Brown University
Publication Type: Special
Effective, Sustainable, and Practical Library Assessment
Steve Hiller, Presentation, LibQUAL+® Results Meeting, University of York, York, UK, June 23, 2008.
Publication Type: Presentations
LibQUAL+ and Beyond: Using Results Effectively
Darien Rossiter, Presentation, LibQUAL+® Results Meeting, University of York, York, UK, June 23, 2008.
Publication Type: Presentations
LibQUAL+® and Beyond: Using Results Effectively
Martha Kyrillidou, Presentation, University of York, York, UK, June 23, 2008.
Publication Type: Presentations
Metrics that Matter: Peformance Measures and the Balanced Scorecard
Jim Self, Presentation, LibQUAL+® Results Meeting, University of York, York, UK, June 23, 2008.
Publication Type: Presentations
2008 LibQUAL+® Session I Highlights
Publication Type: Special
LibQUAL+® Update: May/June 2008
Highlights in this issue include: 2008 ALA Annual Conference events; news from ARL: New ARL ED announcement; tips for turning your LibQUAL+® results into action; the latest LibQUAL+® research; and much more!
Publication Type: LibQUAL+® Update
The evolution of measurement and evaluation of libraries: a perspective from the Association of Research Libraries
Martha Kyrillidou and Colleen Cook, Library Trends 56, no. 4 (2008): 888-909.
Publication Type: Articles
Are there common academic library customer values?
Susan McKnight, Library Management, 19, no. 6/7 (2008): 600-619.
Publication Type: Related Articles
LibQUAL+® Update: April 2008
Highlights in this issue include: 2008 Survey Information; LibQUAL+® on the Move; LibQUAL+® Events - Anaheim and Service Quality Evaluation Academy; Spotlight On: Oklahoma State University; Library Assessment Corner - WVU Today article, Library Assessment Blog; and more!
Publication Type: LibQUAL+® Update
Bound for Disappointment: Faculty and Journals at Research Institutions
Jim Self, in ARL: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI and SPARC 257, ed. Martha Kyrillidou (April 2008): 7-11
Publication Type: Articles
Demonstrating Library Value: Practical Approaches to Effective and Sustainable Library Assessment
Steve Hiller and Martha Kyrillidou, Presentation, University of Haifa, Mount Carmel, Haifa, Israel, April 2, 2008.
Publication Type: Presentations
Evaluación de la calidad del servicio de una biblioteca universitaria: La experiencia del LibQUAL+ en cinco facultades de la Universidad Nacional Mayor de San Marcos
Roxana Huamán Huriarte, Karen Alfaro Mendives, and Carlos Vílchez Román, Biblios 31 (April-June 2008).
Publication Type: Related Articles
Performance Measurement in Libraries
Steve Hiller and Martha Kyrillidou, Performance Measurement in Libraries-Special Workshop, Info 2008, Tel Aviv, Israel, March 31, 2008.
Publication Type: Presentations
Faculty perceptions of information control using LibQUAL+ indicators
Jessica Kayongo and Sherri Jones, The Journal of Academic Librarianship 34, no. 2 (2008): 130-138.
Publication Type: Related Articles
A Report From the User Study WG, Keio University
Yukiko Sakai, Presentation, International Symposium on LibQUAL+®: Knowing Your Users -- Assessment of Library Service Quality, Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
User Survey and Evaluation at the Osaka University Library
Takashi Yamasaki, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
Case Study for "Sacred Cows": a demonstration of "Nominal Group Technique"
Colleen Cook and Martha Kyrillidou, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
LibQUAL+®: Using the Result for Library Management
Colleen Cook, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
Library Service Quality Assessment, Users and User Study
Yoshinori Sato, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008. (In Japanese).
Publication Type: Presentations
The LibQUAL+® Assessment Service for Libraries
Martha Kyrillidou, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
LibQUAL+®, MINES for Libraries™ and Other Tools; Packaging Results to Communicate to Stakeholders
Gary Roebuck and Kristina Justh, Presentation, "Planning for Results: Making Data Work for You," The Cato Institute, Washington, DC, February 20, 2008.
Publication Type: Presentations
Why assess? What is assessment? What do we mean by actionable data?
Martha Kyrillidou, Presentation, Planning for Results: Making Data Work for You, The Cato Institute, Washington, DC, February 20, 2008.
Publication Type: Presentations
RAU Feedback Form
Research and Assessment Unit, Cornell University
Publication Type: Special
RAU Initiation Dialogue with Examples
Research and Assessment Unit, Cornell University
Publication Type: Special
RAU Project Plan Template
Research and Assessment Unit, Cornell University
Publication Type: Special
RAU Report Title Page Template
Research and Assessment Unit, Cornell University
Publication Type: Special
LibQUAL+® Update: January 2008
Highlights in this issue include: 2008 Survey now available; LibQUAL+® at ALA in Anaheim, CA in June 2008; expansion of language translations and participants; LibQUAL+® Update new distribution schedule; recap of January events; special thanks to West Virginia University Libraries; and much more!
Publication Type: LibQUAL+® Update
Apprivoiser LibQUAL+™
Richard Dumont, Presentation, Introduction to LibQUAL+® workshop, Paris, France, January 28, 2008.
Publication Type: Presentations
Paris: LibQUAL+® Introduction
Martha Kyrillidou, Presentation, Introduction to LibQUAL+® workshop, Paris, France, January 28, 2008.
Publication Type: Presentations
Using LibQUAL+®
Selena Killick, Presentation, Introduction to LibQUAL+® workshop, Paris, France, January 28, 2008.
Publication Type: Presentations
An Introduction to LibQUAL+
Selena Killick, Presentation, Introduction to LibQUAL+® Workshop, University of Westminster, London, UK, January 21, 2008.
Publication Type: Presentations
LibQUAL+ Process Overview
Selena Killick, Presentation, Introduction to LibQUAL+ Workshop, University of Westminster, London, UK, January 21, 2008.
Publication Type: Presentations
The Votes Are In! What's Next?
Selena Killick, Presentation, Introduction to LibQUAL+®, London, UK, January 21, 2008.
Publication Type: Presentations
An Introduction to LibQUAL+
Selena Killick, Presentation, Aslib Engineering Group (AGM), Imperial College of Science and Technology, London, UK, January 17, 2008.
Publication Type: Presentations
LibQUAL(TM) Impact On the Texas A&M University Libraries
Colleen Cook, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
LibQUAL+® Survey Administration
MaShana Davis, Kristina Justh, and Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Colleen Cook, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
WVU Libraries: LibQUAL Surveys 2003, 2005, and 2007
Amanda Darby, Ryan D'Souza, Dave Hughes, and Angela Julien, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
Assessment at Cornell
Xin Li, Presentation, Library Assessment Forum, University of Pennsylvania, Philadelphia, PA, January 11, 2008.
Publication Type: Presentations
Assessment in North American Research Libraries: A Preliminary Report Card
Steve Hiller, Martha Kyrillidou, and Jim Self, Performance Measurement and Metrics 7, no. 2 (2006): 100-106.
Publication Type: Articles
Building Frameworks of Organizational Intelligence
Joe Zucca, Presentation, ARL Library Assessment Forum, University of Pennsylvania, Philadelphia, PA, January 11, 2008.
Publication Type: Presentations
Identifying Student and Faculty Needs through LibQUAL+™: An Analysis of Qualitative Survey Comments
Sherri Jones and Jessica Kayongo, College & Research Libraries 69, no. 6 (2008): 493-509.
Publication Type: Related Articles
Library Assessment in North America
Stephanie Wright and Lynda White, Presentation, ARL Library Association Mid-Winter Conference, University of Pennsylvania, Philadelphia, PA, January 11, 2008.
Publication Type: Presentations
An epistemological critique of gap theory based library assessment: the case of SERVQUAL
Liangzhi Yu, Qiulan Hong, Song Gu, and Yazun Wang, Journal of Documentation 64, no. 4 (2008): 511-551.
Publication Type: Related Articles
Analytics User Guide
ARL, Tutorial for using the online Analytics modules: Institution Explorer and Longitudinal Analysis (2008).
Publication Type: Special
Assessing the Effectiveness and Quality of Libraries
Philip J. Calvert, Ph.D. Thesis, Victoria University of Wellington, 2008.
Publication Type: Related Articles
Assessing the Value and Impact of Digital Content
Brinley Franklin and Terry Plum, Journal of Library Administration 48, no. 1 (2008): 41-47.
Publication Type: Articles
Getting our priorities in order: are our service values in line with the communities we serve?
Jocelyn Duffy, Damon Jaggars, and Shanna Smith, Performance Measurement and Metrics 9, no. 3 (2008): 171-191.
Publication Type: Related Articles
LibQUAL+® and Decision Making: The Library Summit
A brochure describing a variety of Library Summits (held by participating LibQUAL+® institutions) as a way of gaining more information from their LibQUAL+® results.
Publication Type: Special
LibQUAL+™ in Iran: A subgroup analysis by gender
Nadjla Hariri and Farideh Afnani, Performance Measurement and Metrics 9, no. 2 (2008): 80-93.
Publication Type: Related Articles
Library assessment on a budget: using effect size meta-analysis to get the most out of the library-related survey data available across campus
Eric Ackermann, Performance Measurement and Metrics 9, no. 3 (2008): 192-201.
Publication Type: Related Articles
Library Users’ Service Desires: A LibQUAL+ Study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, The Library Quarterly 78, no. 1 (2008): 1–18.
Publication Type: Articles
Perceived service quality, perceived value and recommendation: A study among Canadian public library users
Riadh Ladhari and Miguel Morales, Library Management 29, nos. 4/5 (2008): 352-366.
Publication Type: Related Articles
Service Quality in Academic Libraries: An Analysis of LibQUAL+™ Scores and Instiutional Characteristics
Kathleen Miller, Ed.D. Dissertation, University of Central Florida, 2008.
Publication Type: Related Articles
The impact of supply chain relationships on the quality of services provided by the maritime libraries “Field study”
Ola Bayan, Abstract of a dissertation submitted to AASTMT College of Maritime Transport and Technology Postgraduate Maritime Studies Department, Alexandria, Egypt (2008).
Publication Type: Related Articles
ARL Notebook 2007
Publication Type: ARL & Group Notebooks
CARL Consortium Notebook 2007
Publication Type: ARL & Group Notebooks
The LibQUAL+® Update: Vol. 5, No. 3, December 31, 2007
Highlights in this issue include: 2007 and 2008 survey information, LibQUAL+® events at the 2008 ALA Midwinter Meeting, Web site updates, and much more!
Publication Type: LibQUAL+® Update
Evaluating the service quality of central library in Tarbiat Modares University using the LibQUAL+ tool
A. Najafgholizadeh, Master’s Thesis, Tarbiat Modares University, 2007.
Publication Type: Related Articles
User library service expectations in health science vs. other settings: a LibQUAL+® Study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Health Information and Libraries Journal 24, no. 8 supp. 1 (2007): 38-45.
Publication Type: Articles
Measuring the value and impact of health library and information services: past reflections, future possibilities
Joanne G. Marshall, Health Information and Libraries Journal 24, suppl. 1 (2007): 4-17.
Publication Type: Related Articles
Demonstrating Our Value: Practical Approaches to Effective Library Assessment
Steve Hiller, Presentation, Hawaii Library Association Preconference Workshop, Koloa, Hawaii, November 9, 2007.
Publication Type: Presentations
LibQUAL+® In-Kind Grant Program
Publication Type: Special
The LibQUAL+ phenomenon - Who judges quality?
E Stewart Saunders, Reference and User Services Quarterly 47, no. 1 (2007): 21-24.
Publication Type: Related Articles
On-Premises Library Versus Google™-Like Information Gateway Usage Patterns: A LibQUAL+® Study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Portal: Libraries and the Academy 7, no. 4 (2007): 463-480.
Publication Type: Articles
Marketing Materials - Flyer (Roxbury Community College)
Roxbury Community College, Make this a mini-flyer - print 4 to a page. See print settings in Word.
Publication Type: Marketing
Marketing Materials - Letter to Faculty (Roxbury Community College)
Roxbury Community College, This letter is accompanied by a "mini-flyer" - printed 4 to a page.
Publication Type: Marketing
LibQUAL+® & Beyond: Applying Your Survey Results & Other Performance Measures in Library Practice
Martha Kyrillidou, Steve Hiller, and Jim Self, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Drilling Down: LibQUAL Quantiative and Qualitative Data
Allison Sivak, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Evidence-based Librarianship
Jesse McGowan, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Following up on LibQUAL+: Qualitative Data Analysis Workshop
Colleen Cook, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Le sondage LibQUAL+ 2007 à HEC Montréal - Une première expérience réussie qui s’intègre au processus de planification stratégique de la bibliothèque
Sylvain Champagne, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
LibQUAL Canada: Results Highlights
Martha Kyrillidou and Gary Roebuck, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
LibQUAL+® 2007: An Introduction
Bruce Thompson, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Preparing to Work Effectively with LibQUAL+® Survey Results
Raynna Bowlby and Martha Kyrillidou, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Presenting LibQUAL+® Results for Action
Margaret Martin Gardiner, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Marketing Materials - Flyers x4 (Anglia Ruskin)
Anglia Ruskin
Publication Type: Marketing
Marketing Materials - Bookmarks (Anglia Ruskin)
Anglia Ruskin
Publication Type: Marketing
Marketing Materials - Bookmarks (Long Island University)
Long Island University - CW Post Campus
Publication Type: Marketing
Marketing Materials - Table Tent (Anglia Ruskin)
Anglia Ruskin
Publication Type: Marketing
The LibQUAL+® Update: Vol. 5, No. 2, September 19, 2007
Highlights in this issue include: 2008 Registration Information, Spotlight On: JULAC Consortium, 2007 Session I SPSS Data Files, LibQUAL+® Training, and much more!
Publication Type: LibQUAL+® Update
Analysis of the Libraries of the Pennsylvania State System of Higher Education
West Chester Statistics Institute
Publication Type: Special
Marketing Materials - Flyer 2 (University of Cape Town)
University of Cape Town
Publication Type: Marketing
Marketing Materials - Flyer 3 (University of Cape Town)
University of Cape Town
Publication Type: Marketing
Marketing Materials - Invitation (University of Cape Town)
University of Cape Town
Publication Type: Marketing
Marketing Materials - Letter (University of Cape Town)
University of Cape Town
Publication Type: Marketing
Marketing Materials - Poster (University of Cape Town)
University of Cape Town
Publication Type: Marketing
Marketing Materials - Reminder (University of Cape Town)
University of Cape Town
Publication Type: Marketing
Marketing Materials - Student Newspaper (University of Cape Town)
University of Cape Town
Publication Type: Marketing
LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale
Sam Kalb, Paper, The IFLA Satellite Conference: Library statistics for the 21st century world, an initiative of UIS, IFLA and ISO, Montreal, Québec, August 18-19, 2008.
Publication Type: Conference Papers
Service Quality Bench-marking on a National Scale - LibQUAL Canada 2007
Sam Kalb, Presentation, IFLA Satellite Conference on Global Statistics, August 18-19, 2008.
Publication Type: Presentations
Marketing Materials - Flyer (Bridgewater State College)
Bridgewater State College
Publication Type: Marketing
Marketing Materials - Flyer (Eastern Washington University)
Eastern Washington University
Publication Type: Marketing
Marketing Materials - Flyer (Long Island University)
Long Island University - CW Post Campus
Publication Type: Marketing
Marketing Materials - Flyer 2 (Babson College)
Babson College
Publication Type: Marketing
Marketing Materials - Flyer 2 (Bridgewater State College)
Bridgewater State College
Publication Type: Marketing
Marketing Materials - Flyer 2 (Eastern Washington University)
Eastern Washington University
Publication Type: Marketing
Marketing Materials - Flyer 2 (Long Island University)
Long Island University - CW Post Campus
Publication Type: Marketing
Marketing Materials - Flyer 3 (Bridgewater State College)
Bridgewater State College
Publication Type: Marketing
Marketing Materials - Flyer 3 (Long Island University)
Long Island University - CW Post Campus
Publication Type: Marketing
Marketing Materials - Flyer 4 (Bridgewater State College)
Bridgewater State College
Publication Type: Marketing
Marketing Materials - Table Tent (Long Island University)
Long Island University - CW Post Campus
Publication Type: Marketing
ARL Statistics and Measurement Program: Effective, Sustainable and Practical Assessment
Martha Kyrillidou, Steve Hiller, and Jim Self, Presentation, University of Cape Town, Cape Town, South Africa, August 16, 2007
Publication Type: Presentations
DigiQUAL™: A digital library evaluation service
Martha Kyrillidou and Bruce Thompson, Presentation, 7th Northumbria International Conference on Performance Measurement in libraries and information services, Stellenbosch, South Africa, August 13-16, 2007.
Publication Type: Presentations
DigiQUAL™: A digital library evaluation service
Martha Kyrillidou, Fred Heath, Colleen Cook, Yvonna Lincoln, Bruce Thompson, and Duane Webster, Paper, The 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Stellenbosch, South Africa, August 13-16, 2007.
Publication Type: Conference Papers
Bound for Disappointment: Faculty and Journals at Research Institutions
Jim Self, Presentation, 7th Northumbria International Conference on Performance Measurement in libraries and information services, Stellenbosch, South Africa, August 13-16, 2007.
Publication Type: Presentations
LibQUAL+ Finding the Right Numbers
Jim Self, Presentation, LibQUAL+® meeting, Stellenbosch, South Africa, August 13, 2007.
Publication Type: Presentations
LibQUAL+ in the UK & Ireland: Five years experience
Stephen Town and Selena Lock, Presentation, 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Stellenbosch, South Africa, August 13-16, 2007.
Publication Type: Presentations
LibQUAL+: The Arizona State University Libraries' Experience
Vicki Coleman, Presentation, LibQUAL+® meeting, Stellenbosch, South Africa, August 13, 2007.
Publication Type: Presentations
LibQUAL+® in South Africa
Sherrie Schmidt and Martha Kyrillidou, Presentation, LibQUAL+® meeting, Stellenbosch, South Africa, August 13, 2007.
Publication Type: Presentations
Library Users' Service Expectations: A LibQUAL+® Study of the Range of What Users Will Tolerate
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, The 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Stellenbosch, South Africa, August 13, 2007.
Publication Type: Conference Papers
LibQUAL+®: An Introduction
Martha Kyrillidou, Presentation, Consortium of Swiss Academic Libraries, National Library, Bern, Switzerland, July 9, 2007.
Publication Type: Presentations
Background on the U.K./SCONUL LibQUAL+ Implementation
J. Stephen Town, Presentation, LibQUAL+® International Workshop, University of Westminster, London, UK, July 5-6, 2007.
Publication Type: Presentations
Effectively Using LibQUAL+ Data
J. Stephen Town, Presentation, LibQUAL+® International Workshop, University of Westminster, London, UK, July 5-6, 2007.
Publication Type: Presentations
LibQUAL+® Share Fair 2007 (Washington D.C.)
This booklet contains contact information and abstracts from the Summer 2007 LibQUAL+® Share Fair presentations in Washington, D.C. on June 25.
Publication Type: Share Fair Program
Preparing to Work Effectively with LibQUAL+® Survey Results
Raynna Bowlby and Martha Kyrillidou, Presentation, ALA Conference, Washington, DC, June 26, 2007.
Publication Type: Presentations
Learning from LibQUAL+: Measuring What You Already Know and What You Could Never Imagine
Brian Mathews, Presentation, LibQUAL+® Community: A Results Meeting, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
LibQUAL+ Finding the Right Numbers
Jim Self, Presentation, LibQUAL+® Community: A Results Meeting, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
LibQUAL+® 2007: An Introduction
Martha Kyrillidou and MaShana Davis, Presentation, LibQUAL+™ Introductory Workshop, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Colleen Cook, LibQUAL+™ Introductory Workshop, ALA Annual Conference, The Madison Hotel, Washington, DC, June 25, 2007.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Colleen Cook, Presentation, LibQUAL+™ Introductory Workshop, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
Marketing Materials - Poster (Utah State University)
Utah State University, Poster presented at Share Fair 2007
Publication Type: Marketing
Using Your LibQUAL+ Results
Dawn Thistle, Presentation, LibQUAL+® Community: A Results Meeting, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
Your LibQUAL+® Community: A Results Meeting
Martha Kyrillidou, Presentation, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
ARL New Measures—A View from Cornell
Anne Kenney, Presentation, ARL Survey Coordinators and SPEC Liaisons Meeting, Washington, DC, June 22, 2007.
Publication Type: Presentations
ARL Task Force Recommendations
Colleen Cook, Presentation, ARL Survey Coordinators and SPEC Liaisons Meeting, Washington, DC, June 22, 2007.
Publication Type: Presentations
2007 LibQUAL+® Session I Survey Highlights
Publication Type: Special
2007 LibQUAL+® Session I Survey Supplement
Publication Type: Special
The LibQUAL+® Update: Vol. 5, No. 1, June 13, 2007
Highlights in this issue include: Special thanks to Session I participants, LibQUAL+® in the nation's capital: ALA Annual Conference Events, deadline for LibQUAL+® In-Kind Grant: June 15, 2007, Next Steps: Taking Action on Your Results, and much more!
Publication Type: LibQUAL+® Update
LibQUAL+ Results: What Now?
Dawn Thistle, Presentation, Massachusetts Conference of Chief Librarians of Public Higher Educational Institutions (MCCLPHEI) results meeting, Boston, MA, June 12, 2007.
Publication Type: Presentations
Marketing Materials - More Table Tents (Lakehead University)
Lakehead University, This Publisher document contains a template for table tents created by Lakehead University that you can customize for your library. Simply insert your information for table tents to promote your LibQUAL+ Survey.
Publication Type: Marketing
Marketing Materials - More Table Tents (SUNY - Cobleskill)
SUNY Cobleskill, This Publisher document contains a template for table tents created by SUNY Cobleskill that you can customize for your library. Simply insert your information for table tents to promote your LibQUAL+ Survey.
Publication Type: Marketing
MINES for Libraries™: Measuring the Impact of Networked Electronic Services
Martha Kyrillidou, Terry Plum, and Bruce Thompson, Presentation, Rutgers University Library, New Brunswick, NJ, June 1, 2007.
Publication Type: Presentations
LibQUAL+® Update: Vol. 4, No. 6, May 18, 2007
Highlights in this issue include information about the 2007 Session I survey, 2006 and 2007 SPSS data files, LibQUAL+® on the Move in South Africa and Washington, DC, call for Share Fair participants and LibQUAL+® booth volunteers for the ALA Annual Conference, and more.
Publication Type: LibQUAL+® Update
Performance Measurement in Academic Libraries
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, EBLIP4, Durham, North Carolina, May 11, 2007.
Publication Type: Presentations
When the Evidence Isn't Enough: Organizational Factors that Influence Effective and Sustainable Library Assessment
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, EBLIP4, Durham, North Carolina, May 7, 2007.
Publication Type: Presentations
When the Evidence Isn't Enough: Organizational Factors that Influence Effective, Sustainable and Practical Assessment
Steve Hiller, Martha Kyrillidou, and Jim Self, Paper, The 4th International Evidence Based Library & Information Practice Conference, Durham, North Carolina, May 7, 2007.
Publication Type: Conference Papers
Share Fair 2007 Presenter Form
Publication Type: Special
Share Fair 2009 Presenter Form
Publication Type: Special
Alumna of the Year Speech at Kent State University
Martha Kyrillidou, School of Library and Information Science, Kent State University, Kent, OH, April 11, 2007.
Publication Type: Presentations
The LibQUAL+® Update: Vol. 4, No. 5, March 28, 2007
Highlights in this issue include: LibQUAL+® results notebooks, Post Hoc, Evaluation, & Representativeness questionnaires, contribute to the 2007 LibQUAL+® Share Fair, LibQUAL+® on the Move, new team members, and much more!
Publication Type: LibQUAL+® Update
Qualitative Methods Q&A
Colleen Cook, Presentation, Service Quality Evaluation Academy, New Orleans, LA, March 13, 2007.
Publication Type: Presentations
The Research Process
Colleen Cook, Presentation, Service Quality Evaluation Academy, New Orleans, LA, March 13, 2007.
Publication Type: Presentations
Focus Groups
Colleen Cook, Presentation, ARL Assessment Academy, New Orleans, LA, March 2007.
Publication Type: Presentations
The LibQUAL+® Update: Vol. 4, No. 4, February 12, 2007
Highlights in this issue include 2006 and 2007 survey information, spotlight on: LibQUAL Canada, call for LibQUAL+® booth volunteers for ACRL 13th National Conference, intoducing new team member: Gary Roebuck, and more.
Publication Type: LibQUAL+® Update
Background on the U.K./SCONUL LibQUAL+ Implementation
Stephen Town, Presentation, LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
How to Participate in LibQUAL+ and Effectively Utilise the Data
Stephen Town, Presentation, LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL @ the University of Bath
Presentation, Libqual+® International Workshop, University of Westminster, Marylebone Campus, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+ at Leeds - One Year On
Pippa Jones, Presentation, LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+™ Introduction
Bruce Thompson and Colleen Cook, Presentation, LibQUAL+® Introductory Workshop, ALA Annual Conference, Seattle, WA, January 22, 2007 and LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Bruce Thompson and Colleen Cook, Presentation, LibQUAL+® Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007 and LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Bruce Thompson, Presentation, LibQUAL+® Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007 and LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+ Results: What Now?
Dawn Thistle, Presentation, LibQUAL+® Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007.
Publication Type: Presentations
LibQUAL+: What Have We Gotten Ourselves Into?
Dawn Thistle, Presentation, LibQUAL+® Introductory Workshop, ALA Annual Conference, Seattle, WA, January 22, 2007.
Publication Type: Presentations
LibQUAL+® 2007: An Introduction
MaShana Davis and Martha Kyrillidou, Presentation, Birmingham, AL, January 17, 2007, Seattle, WA, January 22, 2007, and London, January 25-26, 2007.
Publication Type: Presentations
Library Assessment: LibQUAL+ and the Library Summit Concept
Fred Heath, Presentation, LibQUAL+® Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007.
Publication Type: Presentations
Using LibQUAL+ to Develop Accountability with Key Stakeholders
Raynna Bowlby, Presentation, LibQUAL+® Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007.
Publication Type: Presentations
Your LibQUAL+® Community: A Results Meeting
Martha Kyrillidou, Presentation, ALA Midwinter Meeting, Seattle, WA, January 22, 2007.
Publication Type: Presentations
E-Metrics Services and ARL Statistics
Nancy Turner, Presentation, ARL Survey Coordinators Meeting, ALA Annual Conference, Seattle, WA, January 19, 2007.
Publication Type: Presentations
Library Assessment Conference: Charlottesville 2006
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, Library Assessment Meeting, ALA Annual Conference, Seattle, WA, January 19, 2006.
Publication Type: Presentations
LibQUAL at UAB Lister Hill Library
Pat Higginbottom, Presentation, Implementing LibQUAL+™ in the Network of Alabama Academic Libraries (NAAL) Consortium, Birmingham, AL, January 17, 2007.
Publication Type: Presentations
LibQUAL+ @ Samford
Jean Thomason, Presentation, Implementing LibQUAL+™ in the Network of Alabama Academic Libraries (NAAL) Consortium, Birmingham, AL, January 17, 2007.
Publication Type: Presentations
LibQUAL+ at the University of Alabama: The Rest of the Story
Lou Pitschmann, Presentation, Implementing LibQUAL+® in the Network of Alabama Academic Libraries (NAAL) Consortium, Birmingham, AL, January 17, 2007.
Publication Type: Presentations
2006 LibQUAL+® Survey Highlights
Publication Type: Special
How to get more from your quantitative LibQUAL+™ dataset: Making results practical
Tim Bower and Bradford Dennis, Performance Measurement & Metrics 8, no. 2 (2007): 110-126.
Publication Type: Related Articles
Proceedings of the 2006 Library Assessment Conference
Francine DeFranco, Steve Hiller, Lisa Janicke Hinchliffe, Martha Kyrillidou, Jim Self, and Joan Stein, eds., Charlottesville, Virginia, September 25-27, 2006. Washington, DC: Association of Research Libraries, 2007.
Publication Type: Proceedings of the Library Assessment Conference
SPEC Kit 303: Library Assessment
Stephanie Wright and Lynda S. White, Association of Research Libraries: December 2007.
Publication Type: Related Articles
Using LibQUAL+® to Inform Strategic Planning
Bradford W. Dennis and Barbara Cockrell, Presentation, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
We Did LibQUAL+-- Now What? Practical Suggestions for Maximizing Your Survey Results
Amy E. Hoseth, College & Undergraduate Libraries 14, no. 3 (2007): 75-84.
Publication Type: Related Articles
ARL Notebook 2006
Publication Type: ARL & Group Notebooks
A study on the service quality evaluation of university library applying the LibQUAL+
D.S. Kim, Master's Thesis, Ewha Womans University, 2006.
Publication Type: Related Articles
Implementing LibQUAL+® - Massachusetts LSTA Orientation, MCCLPHEI Consortium
Martha Kyrillidou, Presentation, Boston, MA, November 1, 2006.
Publication Type: Presentations
LibQUAL+ Results: What Now?
Dawn Thistle, Presentation, LibQUAL+® Results Meeting, University of Massachusetts, Boston, MA, November 1, 2006.
Publication Type: Presentations
The LibQUAL+® Update: Vol. 4, No. 3 -October 31, 2006
Highlights of this issue: Six weeks remaining in the 2006 survey period, Taking action with your survey results, ALA Midwinter Meeting events in Seattle, Library Assessment Corner, and more.
Publication Type: LibQUAL+® Update
Drilling the LibQUAL+® data for strategic planning
E. Stewart Saunders, Performance Measurement and Metrics 9, no. 3 (2008): 160-170.
Publication Type: Related Articles
The LibQUAL+® Update: Vol. 4, No. 2 -September 25, 2006
Highlights in this issue include the 2007 LibQUAL+® Survey information, Reminders for Post Hoc and Evaluation Questionnaire for Session II participants, the Library Assessment Corner, and more.
Publication Type: LibQUAL+® Update
Using Surveys to Improve Service to Students: A Comparison of LibQual+ and SurveyMonkey
Frances M. Brillantine, Law Library Lights 50, no. 1 (2006): 5-9.
Publication Type: Related Articles
The LibQUAL+® Update: Vol. 4, No. 1 - August 22, 2006
Highlights in this issue include the 2006 Session II is underway, 2007 LibQUAL+® Survey information, Distribution of SPSS data files, staff transitions, and more.
Publication Type: LibQUAL+® Update
Factors Related to Grantee Perception of Service Quality in the Community Chest of Korea
Hyung-Jin Lee, Ph.D. Dissertation, Case Western Reserve University, August 2006.
Publication Type: Related Articles
Users' Emotional and Material Statisfaction at the Mico/Maco Levels in an Academic Library
Fei Yu, Ph.D. Dissertation, University of Pittsburgh, July 19, 2006.
Publication Type: Related Articles
Discussion on the 2006 LibQUAL+ Session 1 Experience
J. Stephen Town, Presentation, LibQUAL+® Results Meeting, University of Westminster, London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL 2006 at London South Bank
Peter Godwin, Presentation, London South Bank University, London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL+ at Cranfield University
Selena Lock, Presentation, LibQUAL+ International Results Meeting, London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL+: National Library for Health pilot
Cath McCafferty, Presentation, Mersey Care NHS Trust, London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL+™ at Glasgow University Library 2006
Jackie Dowd, Presentation, London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL+™: A Brief Overview
Bruce Thompson, Presentation, London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL+™: International Results Meeting
Colleen Cook, Presentation, University of Westminster, London, UK, July 17, 2006.
Publication Type: Presentations
Wageningen UR Library LibQUAL+™ results
Jos Smelik, Presentation, LibQUAL+™ 2006 - International Results Meeting, London, July 17, 2006.
Publication Type: Presentations
2006 LibQUAL+® Session I Survey Highlights
Publication Type: Special
Global Developments in Assessment: LibQUAL+® and Beyond
Duane Webster and Selena Lock, Presentation, 6th International JISC/CNI Conference, York, UK, July 6-7, 2006.
Publication Type: Presentations
Four Years of LibQUAL
Deborah Poole, Presentation, LibQUAL+® Meeting, Loyola University New Orleans, Monroe Library, New Orleans, LA, June 26, 2006.
Publication Type: Presentations
LibQUAL+ Results 2006 Workshop: The Saint Mary’s University Experience
Madeleine Lefebvre, Presentation, New Orleans, LA, June 26, 2006.
Publication Type: Presentations
LibQUAL+® Share Fair: Summer 2006 (New Orleans)
This booklet contains contact information and abstracts from the Summer 2006 LibQUAL+® Share Fair presentations in New Orleans, Louisiana on June 26.
Publication Type: Share Fair Program
LibQUAL+™: A Consortium's Perspective
Brian Roberts, Presentation, New Orleans, LA, June 26, 2006.
Publication Type: Presentations
LibQUAL+™: A Fairytale About "22 Items and A Box"
Martha Kyrillidou, Presentation, LibQUAL+™ Results Meeting, New Orleans, LA, June 26, 2006 and London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL+™ at Rhodes University Library: An overview of the first South African implementation
Anne Moon, Paper, FOTIM Conference, June 20-22, 2006.
Publication Type: Presentations
User’s Information Needs in Academic Libraries of the 21st Century: LibQUAL +™ as a Tool for Assessment of Service
Maria A. Jankowska, in “Libraries in the 21st Century: Will They Survive?” Papers from the International Conference, Lodz, Poland, June 19-21, 2006, ed. Blazej Feret, (Warszawa: Polish Library Association, 2006): 197-208.
Publication Type: Related Articles
Marketing Materials - More Bookmarks (Manchester Business School)
Manchester Business School, This PowerPoint document contains a template for bookmarks created by Manchester Business School that you can customize for your library. Simply insert your information to promote your LibQUAL+ Survey.
Publication Type: Marketing
LibQUAL+™ Process Overview: Using the Web as a Management Tool
Martha Kyrillidou, Presentation, LibQUAL+™ Canada Meeting, Ottawa, Canada, June 14, 2006.
Publication Type: Presentations
Quantitative and Qualitative Methods for Assessing and Improving Outcomes and Service Quality
Colleen Cook, Presentation, LibQUAL+™ Canada Workshop, Ottawa, Canada, June 14, 2006.
Publication Type: Presentations
The LibQUAL+® Update: Vol. 3, No. 6 - June 13, 2006
Highlights in this issue include the 2006 Session I Highlights, Post Hoc and Evaluation Questionnaires information, LibQUAL+® workshops and events at ALA, 2007 LibQUAL+® Survey information, the LibQUAL+® 2007 Grant Program, and more.
Publication Type: LibQUAL+® Update
LibQUAL+™: An Overview
Bruce Thompson, Presentation, CASLIN, Czech Republic, June 11-15, 2006.
Publication Type: Presentations
The LibQUAL+® Update Vol. 3, No. 5 - April 27, 2006
Highlights of this issue include 2006 Session I survey period deadline, Post Hoc and Evaluation Questionnaire information, welcoming of new team member, information for upcoming events and training opportunties, invitation for 2006 Share Fair and booth duty at the ALA Annual Conference, and more.
Publication Type: LibQUAL+® Update
LibQUAL+® Norms
Score norms for LibQUAL+® from 2001-2005 are located on a page created by LibQUAL+® team member Bruce Thompson, Distinguished Professor of Educational Psychology and College Distinguished Research Fellow, Texas A&M University. There is also a discussion of the stability of LibQUAL+® norms across selected years and user groups.
Publication Type: Special
Stability of Library Service Quality Benchmarking Norms Across Time and Cohorts: A LibQUAL+™ Study
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Paper, The Asia-Pacific Conference of Library and Information Education and Practice (A-LIEP), Singapore, April 4-7, 2006.
Publication Type: Conference Papers
Stability of Library Service Quality Benchmarking Norms Across Time and Cohorts: a LibQUAL+™ Study
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Presentation, Asia-Pacific Conference of Library and Information Education and Practice (A-LIEP), Singapore, April 4-7 2006.
Publication Type: Presentations
Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+™ Study
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Portal: Libraries and the Academy 6, no. 2 (2006): 219-230.
Publication Type: Articles
The LibQUAL+™ Update: Vol. 3, No. 4 - March 27, 2006
Highlights of this issue include distribution of the first batch of results notebooks for 2006 participants; information on the 2006 Share Fair and other LibQUAL+™ sponsored events and training at ALA Annual Conference in New Orleans; LibQUAL+™ staff transitions; and more.
Publication Type: LibQUAL+® Update
Successful Web Survey Methodologies for Measuring the Impact of Networked Electronic Services (MINES for Libraries)
Brinley Franklin and Terry Plum, IFLA Journal 32, no. 1 (2006): 28-40.
Publication Type: Articles
The LibQUAL+™ Update: Vol. 3, No. 3 - February 16, 2006
This issue includes an update on registrations for the 2006 survey; information on applying for the 2006 Service Quality Evaluation Academy; links to updated online resources, including a revised Procedures Manual and presentations from the January and February LibQUAL+™ workshops; and more.
Publication Type: LibQUAL+® Update
LibQUAL+™ Radio Jingle, Rhodes University (South Africa)
This radio jingle was created and used by Rhodes University in 2005. Other participants are free to listen and use it "as long as the Rhodes University Communications and Development Division retains copyright and is credited with having created the sound file".
Publication Type: Marketing
Academic Library and Information Services: New Paradigms for the Digital Age
Colleen Cook and Fred Heath, Presentation, LibQUAL+™ 8th International Bielefeld Conference, Bielefeld, Germany, February 8, 2006.
Publication Type: Presentations
Proposal for ARL Visiting Program Officer Susan Weaver
Susan Weaver and Martha Kyrillidou, Appointment period: January 31 through May 31, 2006.
Publication Type: Special
Tell Us How the Library Can Serve You?: LibQUAL+ @ Queen's and Western
Sam Kalb and Margaret Martin Gardiner, Presentation, Ontario Library Association Super conference, Ontario, Canada, February 3, 2006.
Publication Type: Presentations
Background on the U.K./SCONUL LibQUAL+ implementation
Stephen Town, Presentation, LibQUAL+™ International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
Focus on SCONUL Institutions: Cranfield University - DCMT Campus
Stephen Town, Presentation, LibQUAL+® International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
Focus on the National Health Service
Colin Davies, Presentation, LibQUAL+® International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
How to Participate in LibQUAL+ and Effectively Utilise the Data
Stephen Town, Presentation, LibQUAL+™ International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
LibQUAL 2005 at London South Bank
Peter Godwin, Presentation, LibQUAL+® International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
LibQUAL+ and the Library Summit Concept
Fred Heath, Presentation, LibQUAL+® International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
LibQUAL+™ at Glasgow University Library: 2003 - 2006
Jacqui Dowd, Presentation, LibQUAL+® International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
LibQUAL+™: Library Survey at University of Liverpool 2003 and 2004
Carol Kay, Presentation, LibQUAL+™ International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
Assessment in North American Research Libraries: A Preliminary Report Card
Steve Hiller, Martha Kyrillidou, and Jim Self, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-25, 2005.
Publication Type: Conference Papers
Demonstrating Value and Creating Value: Evidence-Based Library Management through MINES for Libraries™
Brinley Franklin and Martha Kyrillidou, Presentation, Scholars Portal Forum, Ontario Council of University Libraries, Toronto, Canada, February 1, 2006.
Publication Type: Presentations
MINES for Libraries™: Measuring the Impact of Networked Electronic Services and the Ontario Council of University Libraries' Scholar Portal, Final Report
Martha Kyrillidou, Toni Olshen, Brinley Franklin, and Terry Plum, Washington, DC: Association of Research Libraries (2006).
Publication Type: Articles
LibQUAL Analysis at a Liberal Arts College: a Journey
Sara Penhale, Presentation, ALA Midwinter Meeting, San Antonio, Texas, January 23, 2006.
Publication Type: Presentations
LibQUAL+ and the Library Summit Concept
Fred Heath and Joy Boykin, Presentation, ALA Midwinter Meeting, San Antonio, Texas, January 23, 2006.
Publication Type: Presentations
LibQUAL+: A Fairytale About "22 Items and a Box" (San Antonio, TX and London, UK - 2006)
Martha Kyrillidou, Presentation, ALA Midwinter Meeting, San Antonio, Texas / London, UK, January 23 / February 1-2, 2006.
Publication Type: Presentations
LibQUAL+™ Process Management: Using the Web as a Management Tool
Amy Hoseth, Presentation, ALA Midwinter Meeting, San Antonio, Texas, January 23, 2006.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Colleen Cook and Bruce Thompson, Presentation, ALA Midwinter Meeting, San Antonio, Texas, January 23, 2006.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Bruce Thompson and Colleen Cook, Presentation, ALA Midwinter Meeting, San Antonio, Texas, January 23, 2006.
Publication Type: Presentations
The Library Assessment Journey at Emory
Susan B. Bailey, Presentation, ALA Midwinter Meeting, San Antonio, TX, January 23, 2006.
Publication Type: Presentations
Measuring Library Services
Martha Kyrillidou, Presentation, Initiative to Recruit a Diverse Workforce Leadership Symposium, San Antonio, TX, January 21, 2006.
Publication Type: Presentations
The Role of Assessment in Research Libraries
Julia Blixrud, Presentation, Initiative to Recruit a Diverse Workforce Leadership Symposium, San Antonio, TX, January 21, 2006.
Publication Type: Presentations
Making Library Assessment Work: Progress Report of an ARL Project
Steve Hiller, Jim Self, and Martha Kyrillidou, Presentation, ARL MLAW participants meeting, San Antonio, TX, January 20, 2006.
Publication Type: Presentations
SUSHI: Standardized Usage Statistics Harvesting Initiative
Tim Jewell and Oliver Pesch, Presentation, ALA Midwinter Meeting, San Antonio, Texas, January 2006.
Publication Type: Presentations
2005 LibQUAL+® Survey Highlights
Publication Type: Special
Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness
Bill Edgar, in Proceedings 69th Annual Meeting of the American Society for Information Science and Technology 43, ed. Andrew Grove, Austin, Texas, 2006.
Publication Type: Related Articles
HSCL LibQUAL+ 2004: From Numbers and Graphs to Practical Application
Michelle M. Foss, Amy Buhler, Lenny Rhine, and Beth Layton, Medical Reference Services Quarterly 25 (Spring 2006): 1-15.
Publication Type: Related Articles
Improving Library Service Quality to Graduate Students: LibQual+(TM) Survey Results in a Practical Setting
Maria Anna Jankowska, Karen Hertel, and Nancy J. Young, Portal: Libraries and the Academy 6, no. 1 (2006): 59-76.
Publication Type: Related Articles
LibQUAL+™ in Lilliput: Assessment Benefits for Small Academic Libraries
John B. Harer, Performance Measurement and Metrics 7, no. 3 (2006): 193 -204.
Publication Type: Related Articles
Measuring library service quality: A perceived outcome for libraries
Martha Kyrillidou, in Revisiting Outcomes Assessment in Higher Education, eds. Peter Hernon, Robert E. Dungan, and Candy Schwartz (Westport, CT: Library Unlimited, 2006): 351-366.
Publication Type: Articles
User Perceptions of the Quality of Service at Iringa University College Library, Tumaini University, Tanzania
Cornelius Asyikiliwe Simba, MIS Dissertation, University of KwaZulu-Natal, 2006.
Publication Type: Related Articles
The globalization of library assessment and the role of LibQUAL+™
Martha Kyrillidou, From library science to information science: studies in honor of G. Kakouri (Thessaloniki, 2005). (in Greek).
Publication Type: Articles
Marketing Materials - Survey Flyers (Mercy College & St. John's University)
Mercy College & St. John's University, This Word document contains a template for flyers created by Mercy College and St. John's University that you can customize for your library. Simply insert your information for flyers to promote your LibQUAL+ Survey.
Publication Type: Marketing
Marketing Materials - Table Tents (Mercy College & St. John's University)
Mercy College & St. John's University, This Word document contains a template for table tents created by Mercy College and St. John's University that you can customize for your library. Simply insert your information for table tents to promote your LibQUAL+ Survey.
Publication Type: Marketing
Standards for Use Measures for Electronic Resources (E-Resources): A Perspective from the Association of Research Libraries
ARL Statistics and Measurement, Association of Research Libraries
Publication Type: Special
Concurrent validity of LibQUAL+™ scores: What do LibQUAL+™ scores measure?
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Journal of Academic Librarianship 31, no. 6 (2005): 517-522.
Publication Type: Articles
The LibQUAL+™ Update: Vol. 3, No. 2 - November 17, 2005
This issue contains an update on when the next steps in the 2006 survey process will open to participants; information on how to order a custom discipline results notebook for your institution; a look at how the Medical College of Georgia has used their LibQUAL+(TM) results; and more.
Publication Type: LibQUAL+® Update
An Introduction to LibQUAL+™
Martha Kyrillidou, Amy Hoseth, and Jonathan Sousa, Presentation, New Ways of Listening to Library Users Workshop, Washington, DC, November 5, 2005.
Publication Type: Presentations
Technological Tools for Assessment
Jonathan Sousa, Presentation, New Ways of Listening to Library Users Workshop, Washington, DC, November 4-5, 2005.
Publication Type: Presentations
New Ways of Listening to Library Users: New Tools for Measuring Service Quality
A. Parasuraman, Presentation, New Ways of Listening to Library Users Workshop, Washington, DC, November 4-5, 2005.
Publication Type: Presentations
LibQUAL+™ Process Management: Using the Web as a Management Tool
Amy Hoseth, Presentation, Massachusetts LSTA orientation meeting, Boston, Mass., October 21, 2005 and at the New Ways of Listening to Library Users workshop, Washington, DC, November 4-5, 2005.
Publication Type: Presentations
An Introduction to LibQUAL+™
Amy Hoseth, Presentation, Massachusetts LSTA orientation meeting, Boston, MA, October 21, 2005
Publication Type: Presentations
Library Assessment as a Collaborative Enterprise
Martha Kyrillidou, Preprint (9/7/2004) for special issue of Resource Sharing and Information Networks 18, nos. 1/2 (2005/2006): 73-87.
Publication Type: Articles
How to Listen to your Customers Using LibQUAL+™
Brian Mathews and Caroline Killens, Presentation, GUGM Conference, Macon, Georgia, May 19, 2005.
Publication Type: Presentations
The LibQUAL+™ Update: Vol. 3, No. 1 - September 22, 2005
Highlights in this issue include information about registration for the 2006 survey cycle and the distribution of SPSS data files from 2005-Session I; your guide to "everything you've always wanted to know about normative data"; a look at our new South African participants; and more.
Publication Type: LibQUAL+® Update
LibQUAL+™ Introduction
Martha Kyrillidou and Bruce Thompson, Presentation, National Library for Health, London, UK, August 26, 2005.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Martha Kyrillidou and Bruce Thompson, Presentation, National Library for Health, London, UK, August 26, 2005.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Martha Kyrillidou and Bruce Thompson, Presentation, National Library for Health, London, UK, August 26, 2005.
Publication Type: Presentations
Making Library Assessment Work: Progress Report of an ARL Project
Steve Hiller, Jim Self, and Martha Kyrillidou, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-25, 2005.
Publication Type: Presentations
The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal
Martha Kyrillidou, Toni Olshen, Brinley Franklin, and Terry Plum, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 23, 2005.
Publication Type: Conference Papers
The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal
Brinley Franklin, Martha Kyrillidou, and Toni Olshen, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
LibQUAL+™ in the local context: results, action and evaluation
Selena Lock and J. Stephen Town, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 23, 2005.
Publication Type: Conference Papers
The New Library User in Sweden: A LibQUAL+™ Study
Martha Kyrillidou and Ann-Christin Persson, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
After the Academy
Selena Lock, Presentation, LibQUAL+™ International Results Meeting, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
International Results Meeting: LibQUAL+™
Colleen Cook, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
LibQUAL 2005 at London South Bank and a Linconshire man in Chicago
Peter Godwin, Presentation, LibQUAL+® International Results Meeting, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
Publication Type: Presentations
LibQUAL+ in the local context: results, action and evaluation
Selena Lock and Stephen Town, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22, 2005.
Publication Type: Presentations
LibQUAL+ in the UK and Ireland: three years findings and experience
J. Stephen Town and Selena A. Lock, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 23, 2005.
Publication Type: Conference Papers
LibQUAL+ in the UK and Ireland: three years findings and experience
Stephen Town and Selena Lock, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
LibQUAL+™ Around and About
Martha Kyrillidou, Presentation, LibQUAL+™ International Results Meeting, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
Living & Learning with LibQUAL+™
Jacqui Dowd, Presentation, LibQUAL+™ International Results Meeting, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
The New Library User in Sweden: A LibQUAL+™ Study
Martha Kyrillidou and Ann-Christin Persson, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Conference Papers
University of Connecticut Libraries: LibQUAL+™ Management Information
Brinley Franklin, Presentation, LibQUAL+™ International Results Meeting, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22, 2005.
Publication Type: Presentations
Using Localized Survey Items to Augment Standardized Benchmarking Measures Across User Groups: A LibQUAL+™ Study
Bruce Thompson and Colleen Cook, Paper, The 6th Northumbria International Conference on Performance Measures in Libraries and Information Services, Durham, England, August 22, 2005.
Publication Type: Conference Papers
The LibQUAL+™ Update: Vol. 2, No. 6 - July 28, 2005
Highlights in this issue include the 2005 Session II survey opens, 2005 Session I survey Highlights available, New Ways of Listening to Library Users Workshop November 4-5, and new presentations and papers added to the Publications page.
Publication Type: LibQUAL+® Update
Library Quality and Impact: Is there a relationship between new measures and traditional measures?
Sharon A. Weiner, The Journal of Academic Librarianship 31, no. 5 (2005): 432-437.
Publication Type: Related Articles
OhioLINK Electronic Journal Use at Ohio State University
Tschera Harkness Connell, Sally A. Rogers, and Carol Pitts Diedrichs, portal: Libraries and the Academy 5, no. 3 (2005): 371-390.
Publication Type: Articles
LibQUAL: The UK and London South Bank Experience
Peter Godwin, Presentation, Moving From Assessment to Action: LibQUAL+® Results Meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
LibQUAL+(TM) Share Fair: Summer 2005 (Chicago)
This booklet contains contact information and abstracts from the Summer 2005 LibQUAL+(TM) Share Fair presentations in Chicago, Illinois on June 28.
Publication Type: Share Fair Program
Using LibQUAL+™ Results: Observations from ARL Program “Making Library Assessment Work”
Steve Hiller, Presentation, Moving From Assessment to Action: LibQUAL+® Results Meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
COUNTER: a practical approach to measuring online usage
Peter Shepherd, Presentation, ALCTS meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
E-Use Measurement: A Detour Around the Publishers
Joe Zucca, Presentation, ALCTS meeting held at the ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Standards for Use Measures for Electronic Resources
Martha Kyrillidou, Presentation, ALCTS meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Use Measures for Electronic Resources: Theory and Practice - A Librarian’s Perspective
Brinley Franklin, Presentation, ALCTS meeting held, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Use Measures for Electronic Resources: Theory and Practice - A Vendor’s Perspective
Oliver Pesch, Presentation, ALCTS meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
What does Elsevier count?
Daviess Menefee, Presentation, ALCTS meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
LibQUAL+™: Reliability and Validity of 2004 LibQUAL+™ Scores for Different Language Translations
Martha Kyrillidou, Colleen Cook, and Bruce Thompson, Presentation, LRRT session, ALA Annual Conference, Chicago IL, June 23-29, 2005.
Publication Type: Presentations
Usage Statistics on BioOne
Todd Carpenter, Presentation, ALCTS meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
An Introduction to Web Metrics
Paul G. Strupp, Presentation, ARL Web Analytics Workshop (Webmetrics), 2005 ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
ARL Task Force on New Ways of Measuring Collections: Preliminary Report
Brinley Franklin, Presentation, ARL Membership Meeting and the Survey Coordinators Meeting, May, 2005.
Publication Type: Presentations
Making Library Assessment Work: Practical Approaches for Developing and Sustaining Effective Assessment - Phase I Update
Steve Hiller, Presentation, ARL Survey Coordinators meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Project Counter in Brief
Jim Self, Presentation, ARL Survey Coordinators meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Webmetrics Workshop
Martha Kyrillidou, Presentation, ARL Web Analytics Workshop (Webmetrics), ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Academic library performance, quality and evaluation in the UK and Europe
Stephen Town, Paper, The Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Conference Papers
ARL Statistics and Measurement
Martha Kyrillidou and Brinley Franklin, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
Background on the SCONUL LibQUAL+ Implementation
Stephen Town, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
Evaluating the Usage of Library Networked Electronic Resources
Terry Plum, Paper, The Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Conference Papers
Evaluating the Usage of Networked Electronic Resources
Terry Plum, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
LibQUAL+™ Around and About
Martha Kyrillidou, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
LibQUAL+™ Introduction
Bruce Thompson, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
Library Assessment: Why Today and Not Tomorrow
Martha Kyrillidou and Colleen Cook, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
Library Assessment: Why Today and Not Tomorrow?
Martha Kyrillidou, Paper, The Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Conference Papers
Measuring the Impact of Networked Electronic Services (MINES): The North American Experience
Brinley Franklin, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
Measuring the Impact of Networked Electronic Services (MINES): The North American Experience
Brinley Franklin, Paper, The Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Conference Papers
Research and Practice: Key Elements of Success for LibQUAL+™
Bruce Thompson, Paper, The Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Conference Papers
The Importance of the LibQUAL+™ Survey for the Association of Research Libraries and Texas A&M University
Colleen Cook, Paper, The Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Conference Papers
Developing the DigiQUAL Protocol for Digital Library Evaluation
Martha Kyrillidou and Sarah Giersch, Paper, Joint Conference on Digital Libraries - JCDL, Denver, CO, June 6-11, 2005.
Publication Type: Conference Papers
Developing the DigiQUAL Protocol for Digital Library Evaluation
Sarah Giersch, Presentation, ACM / IEEE Joint Conference on Digital Libraries, Denver, CO, June 9, 2005.
Publication Type: Presentations
User Perspectives Into Designs for Both Physical and Digital Libraries: New Insights on Commonalities/Similarities and Differences from the NDSL Digital Libraries and LibQUAL+™ Data Bases
Yvonna Lincoln, Colleen Cook, and Martha Kyrillidou, Paper, 7th ISKO-Spain Conference: The Human Dimension of Knowledge Organization, Barcelona, Spain, July 6-8, 2005.
Publication Type: Conference Papers
Qualitative Methods
Colleen Cook, Presentation, ARL Service Quality Evaluation Academy, Austin, TX, May 29-June 2, 2005.
Publication Type: Presentations
The LibQUAL+™ Update: Vol. 2, No. 5 - May 4, 2005
Highlights in this issue include a handy guide to LibQUAL+(TM) and assessment events at ALA Annual, a report from the first-ever LibQUAL+(TM) booth at ACRL, your invitation to participate in an upcoming Share Fair, the latest news on the survey process, and more!
Publication Type: LibQUAL+® Update
Theory-guided approach to library services assessment
Xi Shi and Sarah Levy, College and Research Libraries 66, no. 3 (2005): 266-277.
Publication Type: Related Articles
LibQUAL+(TM) Booth at ACRL 2005
Photos of the LibQUAL+(TM) booth at ACRL 12th National Conference, Minneapolis, MN, April 7-10 2005.
Publication Type: Special
LibQUAL+(TM) Share Fair 2004 (Orlando)
Photos from the Summer 2004 LibQUAL+(TM) Share Fair presentations in Orlando, Florida on June 26.
Publication Type: Share Fair Program
The LibQUAL+™ Update: Vol. 2, No. 4 - April 12, 2005
Highlights of this issue include: A schedule of LibQUAL+(TM)-related events at ALA in Chicago; updated information on Session I survey results and the new self-paced tutorial tool; a spotlight on the LibQUAL+™ web site created by Virginia Tech; and more!
Publication Type: LibQUAL+® Update
Assessing the Value of Networked Electronic Services: The MINES survey
Martha Kyrillidou, Brinley Franklin, and Terry Plum, Panel Session, 12th National ACRL Conference, Minneapolis, MN, April 8, 2005.
Publication Type: Presentations
Is There Life After LibQUAL+™?
Bradford W. Dennis, Presentation, ACRL, Minneapolis, MN, April 8, 2005.
Publication Type: Presentations
ACRL: Outcome Assessment Tools for the Library of the Future: MINES at OCUL
Toni Olshen, Presentation, ACRL Preconference Workshop, Minneapolis, MN, April 7, 2005.
Publication Type: Presentations
LibQUAL+® Introduction
Colleen Cook and Bruce Thompson, ACRL Preconference Workshop on "Outcomes Assessment Tools for the Library of the Future: : LibQUAL+® and MINES", April 7, 2005.
Publication Type: Presentations
LibQUAL+® Qualitative Grounding
Colleen Cook and Bruce Thompson, ACRL Preconference Workshop on "Outcomes Assessment Tools for the Library of the Future: : LibQUAL+® and MINES", April 7, 2005.
Publication Type: Presentations
LibQUAL+® Quantitative Evidence
Colleen Cook and Bruce Thompson, ACRL Preconference Workshop on "Outcomes Assessment Tools for the Library of the Future: : LibQUAL+® and MINES", April 7, 2005.
Publication Type: Presentations
MINES for Libraries
Brinley Franklin, Presentation, ACRL Preconference Workshop, Minneapolis, MN, April 7, 2005.
Publication Type: Presentations
Outcome Assessment Tools for the Library of the Future
Martha Kyrillidou, Presentation, ACRL Preconference Workshop, Minneapolis, MN, April 7, 2005.
Publication Type: Presentations
Technical Implementation of the MINES Survey Methodology
Terry Plum, Presentation, ACRL Preconference Workshop, Minneapolis, MN, April 7, 2005.
Publication Type: Presentations
LibQUAL+™ Introduction
Colleen Cook and Bruce Thompson, Presentation, Educause Australasia, Auckland, NZ, April 5, 2005.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Colleen Cook and Bruce Thompson, Presentation, Educause Australasia, Auckland, New Zealand, April 5, 2005.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Colleen Cook and Bruce Thompson, Presentation, Educause Australasia, Auckland, NZ, April 5, 2005.
Publication Type: Presentations
LibQUAL+™, Libraries, and Google™
Martha Kyrillidou, Fred Heath, and Jonathan Sousa, Presentation, CNI Spring 2005 Task Force Meeting, Washington, DC, April 4, 2005.
Publication Type: Presentations
De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL)
Program, Conférence des recteurs et des principaux des universités du Québec (CREPUQ), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
The LibQUAL+™ Update: Vol. 2, No. 3, March 2, 2005
This issue contains information about the upcoming LibQUAL+(TM) workshops at ACRL in April and ALA in June; details about the 2005 Service Quality Academy, to be held May 29-June 2 in Austin, TX; information about LibQUAL+(TM) Share Fairs; a spotlight on Radford University; and more.
Publication Type: LibQUAL+® Update
Assessing Information Literacy Skills: A Look at Project SAILS
Joseph A. Salem Jr., Presentation, CREPUQ Program: De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11 2005.
Publication Type: Presentations
Le New Measures Initiative de American Library Association (ARL)
Martha Kyrillidou, Presentation, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
LibQUAL+ @ McGill
Anastassia Khouri, Presentation, CREPUQ Atelier de reflexion De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
LibQUAL+: Description de la situation – Université Laval
Alain Bourque, Paper, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
LibQUAL+™: Managing and Enhancing Information: Cultures and Conflicts
Colleen Cook, Presentation, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
MINES: Measuring the Impact of Networked Electronic Services
Brinley Franklin, Presentation, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
Sondage LibQUAL+ 2004 à l’Université de Montréal
Maryse Legault, Presentation, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
LibQUAL+(TM) Small Poster
This small poster (17" x 11") includes the goals and dimensions of the LibQUAL+(TM) survey, and displays a sample radar chart and bar chart. An excellent resource to print and display in your library.
Publication Type: Special
LibQUAL+(TM) Small Poster - French version
Publication Type: Special
Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+™ Study
Youhua Wei, Bruce Thompson, and Colleen Cook, Portal: Libraries and the Academy 5, no. 1 (2005): 93-104.
Publication Type: Articles
Jag har kommit hit för att låna böcker, inte för att bli ompysslad Försök med LibQual+TM vid två svenska bibliotek
Eva Alopaeus and Britt Omstedt, INFOtrend: Nordic Journal for Information Specialists 60, no. 2 (2005): 39-45.
Publication Type: Articles
LibQUAL+(TM) Supplementary Results, Part Two: Trend Analyses from 2001-2004
Prepared by ITS Research Consulting under contract, for Fred Heath, Vice Provost and Director of Libraries at the University of Texas.
Publication Type: Special
Background on the SCONUL LibQUAL+ Implementation
Stephen Town, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
How to Participate In LibQUAL+ and Effectively Utilise the Data
Stephen Town, Presentation, LibQUAL+® International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+ at LSBU
Peter Godwin, Presentation, LibQUAL+® International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+: A Fairytale About "22 Items and a Box" (Shrivenham, UK - 2005)
Martha Kyrillidou, Presentation, LibQUAL+® International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+™ at Glasgow University Library
Jacqui Dowd, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+™ Qualitative Grounding: 22 Items and a Box (Shrivenham, UK - 2005)
Colleen Cook and Bruce Thompson, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Colleen Cook and Bruce Thompson, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
The Oxford experience – pluses and minuses
Mike Heaney, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
What will ARL do for you? What will you do?
Martha Kyrillidou, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
Clemson University Libraries: Library Summit Concept
Joe Boykin, Presentation, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
LibQUAL+ 2004 at the University of Connecticut Libraries
Francine DeFranco, Presentation, LibQUAL+™: A Total Market Survey with 22 Items and a Box, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
LibQUAL+: A Total Market Survey with 22 Items and a Box
Eileen E. Hitchingham, Presentation, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
LibQUAL+™: A 180° Perspective
Consuella Askew, Presentation, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
LibQUAL+™: The University of Washington Experience
Betsy Wilson, Presentation, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
The Library Summit: The University of Texas Libraries Experience
Jocelyn Duffy, Presentation, LibQUAL+™: A Total Market Survey with 22 Items and a Box, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
University of Connecticut Libraries: LibQUAL+™ Management Information
Brinley Franklin, Presentation, LibQUAL+™: A Total Market Survey with 22 Items and a Box, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
University of Minnesota - LibQUAL+ Presentations
Frank Elliott, Presentation, LibQUAL+™: A Total Market Survey with 22 Items and a Box, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
Introducing EMET: NAL's E-Metrics Database
Kris Brandriff and Kate Hayes, Presentation, ARL Survey Coordinators and SPEC Liaisons Meeting, Boston, MA, January 14, 2005.
Publication Type: Presentations
LibQUAL+™: Origins, Design, Interpretation
Fred Heath, Presentation, La Calidad en las Bibliotecas Conferencia, Palma de Mallorca, Spain, January 13-14, 2005.
Publication Type: Presentations
ARL Notebook 2005
Publication Type: ARL & Group Notebooks
LibQUAL+TM synliggör den vilde användaren
Ann-Christin Persson, INFOtrend: Nordic Journal for Information Specialists 60, no. 2 (2005): 46-53.
Publication Type: Related Articles
Mätning av tjänstekvalitet i bibliotek: användning av LibQUAL+(TM) i Sverige (Measuring service quality in libraries: the use of LibQUAL+TM in Sweden)
Ann-Christin Persson, Master's Thesis, University College of Borås, 2005.
Publication Type: Related Articles
So which score on the LibQUAL+ tells me library users are satisfied?
Michael J. Roszkowski, John S. Baky, and David B. Jones, Library and Information Science Research 27, no. 4 (2005): 424-439.
Publication Type: Related Articles
Libraries Act on their LibQUAL+(TM) Findings: From Data to Action
Fred Heath, Martha Kyrillidou, and Consuella A. Askew, eds. (Binghamton, NY: Haworth Press, 2004). Co-published simultaneously as Journal of Library Administration 40, no. 3/4 (2004).
Publication Type: Special
The LibQUAL+™ Update: Vol. 2, No. 2, November 15, 2004
Information about the upcoming LibQUAL+™ webcast, a guide to the LibQUAL+™ training workshops that will be offered during ALA Midwinter in Boston, and the latest news about the survey process.
Publication Type: LibQUAL+® Update
Making Library Assessment Work
Steve Hiller and Jim Self, Presentation, 4th Human Resources Symposium, Positive Organizational Scholarship, Washington, DC, November 8-9, 2004.
Publication Type: Presentations
Making Library Assessment Work: Practical Approaches for Developing and Sustaining Effective Assessment
Steve Hiller, Jim Self, and Martha Kyrillidou, Proposal for ARL Visiting Program Officers Steve Hiller and Jim Self; Appointment Period: September 1, 2004 through August 31, 2005.
Publication Type: Special
Exploring Appreciative Inquiry and the University Summit Concept as a Framework for Following Up on your LibQUAL+™ Data
Joan Cheverie and Martha Kyrillidou, Presentation, 4th Human Resources Symposium, Positive Organizational Scholarship, Washington, DC, November 8-9, 2004.
Publication Type: Presentations
Getting Beyond the Starting Blocks: Quality Assurance at Academic Libraries
Symposium, University of Stellenbosch, South Africa, October 28-29 2004.
Publication Type: Presentations
LibQUAL+™ Invited Address: 22 Items and a Box - LibQUAL+™ as One Measure of Perceived Library Service Quality (Cape Town, South Africa - 2004)
Bruce Thompson, Presentation, The University of Stellenbosch, Cape Town, South Africa, October 28, 2004.
Publication Type: Presentations
Library usage patterns in the electronic information environment
Brinley Franklin and Terry Plum, Information Research 9, no. 4 (2004). Paper 187.
Publication Type: Articles
LibQUAL+™: 22 items and a box
Martha Kyrillidou, Presentation, NELINET workshop, July 30, 2004 and NELA Conference, September 28, 2004.
Publication Type: Presentations
The LibQUAL+™ Update, Vol. 2, No. 1, September 20, 2004
Registration is open for 2005 LibQUAL+™ survey; Newly updated Procedures Manual is posted on the project web site; Norms tables and interactive statistics available online for Spring 2004 participants.
Publication Type: LibQUAL+® Update
Report comparing the UTS experience with client surveys using Rodski in 2003 and the LibQUAL+ Survey 2004 for CAUL September 2004
University of Technology, Sydney, September 2004.
Publication Type: Related Articles
The Starving Research Library User: Relationships Between Library Institutional Characteristics and Spring 2002 LibQUAL+(TM) Scores
Martha Kyrillidou and Fred Heath, Journal of Library Administration 40, nos. 3/4 (2004): 1-12.
Publication Type: Articles
Managing the Electronic Collection with Cost per Use Data
Brinley Franklin, Paper, The World Library and Information Congress: 70th IFLA General Conference and Council, Buenos Aires, Argentina, August 22-27, 2004.
Publication Type: Conference Papers
The LibQUAL+™ Update, Vol. 1, No. 8, August 19, 2004
Spring 2004 survey results notebooks now available for purchase; Guide to selected participant web sites posted online; Articles wanted for special LibQUAL+™ publication.
Publication Type: LibQUAL+® Update
LibQUAL+(TM) Participant Websites
Websites created by LibQUAL(TM) participants, 2004.
Publication Type: Special
Evaluating the NSF National Science Digital Library Collections: Categories and Themes from MERLOT and DLESE
Yvonna Lincoln, Colleen Cook, and Martha Kyrillidou, Paper, The Multiple Educational Resources for Learning and Online Technologies (MERLOT) Conference, Costa Mesa, California, August 3-6, 2004.
Publication Type: Conference Papers
Qualitative Analysis of ARL E-Metrics Participant Feedback about the Evolution of Measures for Networked Electronic Resources
Martha Kyrillidou and Sarah Giersch, Preprint from Library Quarterly 74, no. 4 (2004): 423-440.
Publication Type: Articles
The LibQUAL+™ Update, Vol. 1, No. 7 - July 22, 2004
Results meeting presentations, survey results, and "2004 Survey Highlights" available online; Post hoc and evaluation questionnaires due by July 30; Information on upcoming workshops for participants.
Publication Type: LibQUAL+® Update
LibQUAL+® Bibliography
Publication Type: Bibliography
2004 Overview LibQUAL+™ Results Meetings (Orlando, FL and Brighton, UK - 2004)
Martha Kyrillidou and Jonathan Sousa, Presentation, ALA Annual Meeting Orlando, FL / JISC Joint Programms Meeting Brighton, UK, June 26 / July 7, 2004.
Publication Type: Presentations
ARL & SCONUL 2003 and 2004
Martha Kyrillidou, Presentation, International LibQUAL+™ Results Meeting, Brighton, UK, July 7, 2004.
Publication Type: Presentations
How to move from results to action
Duane Webster, Presentation, International LibQUAL+™ Results Meeting, Brighton, UK, July 7, 2004.
Publication Type: Presentations
LibQUAL+ 2004: Results and Comparisons for SCONUL
Stephen Town, Presentation, International LibQUAL+™ Results Meeting, Brighton, UK, July 7, 2004.
Publication Type: Presentations
LibQUAL+ at Glasgow University Library
Helen Durndell, Presentation, International LibQUAL+™ Results Meeting, Brighton, UK, July 7, 2004.
Publication Type: Presentations
LibQUAL+(TM) Share Fair: Summer 2004 (Brighton, UK)
This booklet contains contact information and abstracts from the Summer 2004 LibQUAL+(TM) Share Fair presentations in Brighton, UK on July 7.
Publication Type: Share Fair Program
LibQUAL+™ and Library Summit: The Clemson Experience
Joe Boykin, Presentation, International LibQUAL+™ Results Meeting, Brighton, UK, July 7, 2004.
Publication Type: Presentations
LibQUAL+™ Process Management: Using the Web as a Management Tool
Amy Hoseth, Presentation, ALA Annual Conference, Orlando, FL, June 28, 2004.
Publication Type: Presentations
E-Metrics Project Update 2003-04
Sherrie Schmidt, Presentation, ALCTS CMDS session at the ALA Annual Meeting, Orlando, FL, June 27, 2004.
Publication Type: Presentations
Introducing “New Measures”
Martha Kyrillidou, Paper, The ALCTS CMDS session at ALA, Orlando, FL, June 27, 2004.
Publication Type: Conference Papers
Plumbing and Counting … An Update on the Penn Library Data Farm
Joe Zucca, Presentation, ALCTS CMDS session at ALA, Orlando, FL, June 27, 2004.
Publication Type: Presentations
The Balanced Scorecard and Collection Management
Jim Self, Presentation, ALCTS CMDS session, ALA, Orlando, FL, June 27, 2004.
Publication Type: Presentations
User Needs Assessment to Support Collection Management Decisions
Steve Hiller, Presentation, ALCTS CMDS session, ALA, Orlando, FL, June 27, 2004.
Publication Type: Presentations
LibQUAL+(TM) Share Fair: Summer 2004 (Orlando)
This booklet contains contact information and abstracts from the Summer 2004 LibQUAL+(TM) Share Fair presentations in Orlando, FL on June 26.
Publication Type: Share Fair Program
LibQUAL+™ ALA
Colleen Cook, Presentation, Orlando, FL, June 26, 2004 and Brighton, UK, July 7, 2004.
Publication Type: Presentations
Texas A&M University, 2002-2004
Colleen Cook, Presentation, Orlando, FL, June 26, 2004 and Brighton, UK, July 7, 2004.
Publication Type: Presentations
2004 LibQUAL+(TM) Survey Highlights
Publication Type: Special
E-measures: a comprehensive waste of time?
J. Stephen Town, VINE: The Journal of Information and Knowledge Management Systems 34, no. 4 (2004): 190-195.
Publication Type: Related Articles
The LibQUAL+™ Update - Vol. 1, No. 6, June 10, 2004
Survey concludes with more than 112,000 responses collected; Group notebooks now available online; Last chance to register for results meetings in Orlando and Brighton.
Publication Type: LibQUAL+® Update
LibQUAL+™ and the Professional Military Library
J. Gail Nicula and Shirley Brooks Laseter, Paper, The Special Library Association annual conference: Putting Knowledge to Work®, Nashville, TN, June 5-10, 2004.
Publication Type: Conference Papers
Exploratory and Confirmatory Factor Analysis
Bruce Thompson, Washington, DC: American Psychological Association, (2004).
Publication Type: Special
LibQUAL+: A Fairytale About "22 Items and a Box" (Washington, DC - 2004)
Martha Kyrillidou, Presentation, Medical Library Association Annual Conference, Washington, DC, May 25, 2004.
Publication Type: Presentations
LibQUAL+: A Personal Perspective from Two Libraries
Laurie L. Thompson, Presentation, MLA Annual Conference, Washington, DC, May 25, 2004.
Publication Type: Presentations
Why Do the LibQUAL+ Survey?
James Shedlock, Presentation, MLA Annual Conference, Washington, DC, May 25, 2004.
Publication Type: Presentations
E(p)owering Your Institution: A Mixed-Model Approach to Assessment
Douglas James Joubert, Presentation, Medical Library Association annual meeting, Washington, DC, May 21-26, 2004.
Publication Type: Presentations
Library Metrics in a Changing Environment
Bruce Thompson, Julia Blixrud, Colleen Cook, and Martha Kyrillidou, Presentation, Langkawi, Malaysia, May 25, 2004.
Publication Type: Presentations
Library Metrics in a Changing Environment
Martha Kyrillidou, Bruce Thompson, and Julia Blixrud, Paper, National Seminar of Libraries in Malaysia, Langkawi, Malaysia, May 25, 2004.
Publication Type: Conference Papers
Library Service Quality at Queen's 2004 - Participants' comments
Queen's University Library, Search the comments which survey respondents have submitted to date, using one -- or a combination -- of free-text keywords.
Publication Type: Special
The LibQUAL+™ Update - Vol. 1, No. 5, May 5, 2004
Survey period extended to Friday, May 28; Post hoc survey now open; 2004 results notebooks and Excel data files available online.
Publication Type: LibQUAL+® Update
How to Know If It’s Real: Assessing Diversity and Organizational Climate
Jane Williams, Paper, National Diversity in Libraries Conference: Diversity in Libraries: Making It Real, Atlanta, GA, 2004.
Publication Type: Conference Papers
Score Norms for Improving Library Service Quality: A LibQUAL+™ Study
Colleen Cook, Fred Heath, and Bruce Thompson, Portal: Libraries and the Academy 2, no. 1 (2002): 13-26.
Publication Type: Articles
The LibQUAL+™ Update - Vol. 1, No. 4, April 13, 2004
Online registration available for 2004 survey results workshops (US workshop - June 26 in Orlando, FL; International workshop - July 7 in Brighton, England); Important steps to take before you close your survey; Survey period enters final six weeks.
Publication Type: LibQUAL+® Update
The LibQUAL+™ Update - Vol. 1, No. 3, March 4, 2004
2004 Results Meeting set for June 26 in Orlando, FL; Local incentive prize information update; LibQUAL+™ training videos accessible online.
Publication Type: LibQUAL+® Update
The LibQUAL+™ Update - Vol. 1, No. 2, February 5, 2004
The 2004 LibQUAL+ survey period has begun; Apply now for the 2004 Service Quality Academy, May 17-21; LibQUAL+™ bookmarks and brochures available.
Publication Type: LibQUAL+® Update
In Their Own Words
University of Wisconsin-Madison Libraries
Publication Type: Marketing
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Colleen Cook, Bruce Thompson, and Martha Kyrillidou, Presentation, International Workshop, Glasgow, UK, January 20, 2004.
Publication Type: Presentations
LibQUAL+™: Quantitative Grounding "22 Items and a Box"
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Presentation, International Workshop, Glasgow, UK, January 20, 2004.
Publication Type: Presentations
What will ARL do for you? What will you do?
Martha Kyrillidou, Presentation, International Workshop, Glasgow, UK, January 20, 2004.
Publication Type: Presentations
Background on the SCONUL LibQUAL+ Implementation
Stephen Town, Presentation, Cranfield University, Shrivenham, UK, January 19, 2004.
Publication Type: Presentations
How to Participate in LibQUAL+ and Effectively Utilise the Data
Stephen Town, Presentation, Cranfield University, Shrivenham, UK, January 19, 2004.
Publication Type: Presentations
LibQUAL+: A Fairytale About "22 Items in a Box" (Glasgow, UK - 2004)
Martha Kyrillidou, Presentation, LibQUAL+™ International Workshop, University of Glasgow, Glasgow, UK, January 19, 2004.
Publication Type: Presentations
Charting LibQUAL+(TM) Data
Jeff Stark, Training and Development Services, Texas A&M University Libraries, Texas A&M University (March 2004).
Publication Type: Special
Charting Library Service Quality
Sheri Downer, Presentation, ALA Midwinter Meeting, San Diego, CA, January 12, 2004.
Publication Type: Presentations
LibQUAL+ and Library Summit: The Clemson Experience
Joe Boykin, Presentation, ALA Midwinter Meeting, San Diego, CA, January 12, 2004.
Publication Type: Presentations
Conceptual Underpinnings of LibQUAL+™: A Total Market Survey
A. Parasuraman, Presentation, ALA Midwinter Meeting, San Diego, CA, January 11, 2004.
Publication Type: Presentations
LibQUAL+™: A Total Market Survey
Duane Webster, Presentation, ALA Midwinter Meeting, San Diego, CA, January 11, 2004.
Publication Type: Presentations
LibQUAL+™ Process Management: Using the Web as a Management Tool
Consuella Askew and Amy Hoseth, Presentation, ALA Midwinter Meeting, San Diego, CA, January 10, 2004.
Publication Type: Presentations
Three Years of LibQUAL+™ - University of Maryland Libraries
Irma Dillon, Presentation, "Assessment to Action" workshop ALA Midwinter Meeting, San Diego, CA, January 10, 2004.
Publication Type: Presentations
Improving Statistics Collection at Pitt
Fern Brody, Presentation, ARL Survey Coordinators and SPEC Liaisons Meeting, Orlando, FL, June 2004.
Publication Type: Presentations
The New Metrics at U.Va.
Jim Self, Presentation, ARL Survey Coordinators and SPEC Liaisons Meeting, Orlando, FL, June 2004.
Publication Type: Presentations
An Academic Medical Library Using LibQUAL+(TM): The Experience of the Galter Health Sciences Library, Northwestern University
James Shedlock and Linda Walton, Journal of Library Administration 40, no. 3/4 (2004): 99-110.
Publication Type: Related Articles
Another Tool in the Assessment Toolbox: Integrating LibQUAL+(TM) into the University of Washington Libraries Assessment Program
Steve Hiller, Journal of Library Administration 40, no. 3/4 (2004): 121-138.
Publication Type: Related Articles
ARL Notebook 2004
Publication Type: ARL & Group Notebooks
Defending and Expanding Library Turf–The Need for Scalable Consumer Research
Tom Sanville, Journal of Library Administration 40, no. 3/4 (2004): 13-18.
Publication Type: Related Articles
Een ander gebruikersonderzoek
Jos Smelik, Informatie Professional 8, no. 1 (2004): 28-31.
Publication Type: Related Articles
Exploring Outcomes Assessment: The AAHSL LibQUAL+(TM) Experience
Tamera Lee, Journal of Library Administration 40, no. 3/4 (2004): 49-58.
Publication Type: Related Articles
LibQUAL+(TM) 2002 at Vanderbilt University: What Do the Results Mean and Where Do We Go from Here?
Flo Wilson, Journal of Library Administration 40, no. 3/4 (2004): 197-240.
Publication Type: Related Articles
LibQUAL+(TM) Meets Strategic Planning at the University of Florida
Stephen R. Shorb and Lori Driscoll, Journal of Library Administration 40, no. 3/4 (2004): 173-180.
Publication Type: Related Articles
Mining LibQUAL+(TM) Data for Pointers to Service Quality at Wayne State University
Barton Lessin, Journal of Library Administration 40, no. 3/4 (2004): 139-156.
Publication Type: Related Articles
PAQ – Programa de avaliação da qualidade de produtos e serviços de informação: uma experiência no SIBi/USP
Maria I. C. Sampaio, Cybelle de A. Fontes, Maria A. de F. R. Rebello, Rosa M. F. Zani, Adriana de A. Barreiros, Ana M. M. de C. Prado, Eliana de C. A. Cordeiro, Maria C. O. Villela, Marli I. de Moraes, Valéria V. Lombardi, and Adherbal C. Netto, Ciência da Informação, Brasília 33, no. 1 (2004): 142-148. (in Portugese).
Publication Type: Related Articles
Propuesta de evaluación del servicio de la Sala de Referencia de la Biblioteca Central Pedro Zulen de la UNMSM : experiencia piloto con LibQUAL+ de la Association of Research Libraries
Rosa Flor Tello Santos, Library Science Thesis, Universidad Nacional Mayor de San Marcos, Universidad del Peru, 2004. (in Spanish).
Publication Type: Related Articles
Quantifying Qualitative Data: Using LibQUAL+(TM) Comments for Library-Wide Planning Activities at the University of Arizona
Wendy Begay, Daniel R. Lee, Jim Martin, and Michael Ray, Journal of Library Administration 40, no. 3/4 (2004): 111-120.
Publication Type: Related Articles
The Evolution and Application of Assessment Strategies at the University of Colorado Health Sciences Center
Rick B. Forsman, Journal of Library Administration 40, no. 3/4 (2004): 73-82.
Publication Type: Related Articles
The LibQUAL+(TM) Challenge: An Academic Medical Center’s Perspective: Duke University
Richard Peterson, Beverly Murphy, Stephanie Holmgren, and Patricia L. Thibodeau, Journal of Library Administration 40, no. 3/4 (2004): 83-98.
Publication Type: Related Articles
The OhioLINK LibQUAL+(TM) 2002 Experience: A Consortium Looks at Service Quality
Jeff Gatten, Journal of Library Administration 40, no. 3/4 (2004): 19-48.
Publication Type: Related Articles
Using LibQUAL+(TM) Data in Strategic Planning: Bowling Green State University
Lorraine J. Haricombe and Bonna J. Boettcher, Journal of Library Administration 40, no. 3/4 (2004): 181-196.
Publication Type: Related Articles
We Asked Them What They Thought, Now What Do We Do? The Use of LibQUAL+(TM) Data to Redesign Public Services at the University of Pittsburgh
Amy E. Knapp, Journal of Library Administration 40, no. 3/4 (2004): 157-172.
Publication Type: Related Articles
LibQUAL+(TM) Spring 2003 Survey: Group Results (American English)
Colleen Cook, Fred Heath, Bruce Thompson, Consuella Askew, Amy Hoseth, Martha Kyrillidou, Jonathan Sousa, and Duane Webster, Washington, DC: Association of Research Libraries, (2003). Summary statistics for the 286 American English library participants.
Publication Type: Special
The LibQUAL+™ Update - Vol. 1, No. 1, December 18, 2003
Survey Preferences is now open; Registration wrap-up; New consortia and international participants.
Publication Type: LibQUAL+® Update
ARL Statistics - In Recognition of Kendon Stubbs' Contributions
Martha Kyrillidou, Julia Blixrud, and Mark Young, Webcast, Washington, DC, October 9, 2003.
Publication Type: Presentations
Developing a National Science Digital Library (NSDL) LibQUAL+™ Protocol: An E-service for Assessing the Library of the 21st Century
Colleen Cook, Fred Heath, Martha Kyrillidou, Yvonna Lincoln, Bruce Thompson, and Duane Webster, submitted for the NSDL Evaluation Workshop (Oct 2003).
Publication Type: Conference Papers
Documenting Usage Patterns of Networked Electronic Services
Brinley Franklin and Terry Plum, ARL: A Bimonthly Report, no. 230/231 (2003): 20-21.
Publication Type: Articles
Special Issue on New Measures
A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 230/231 (October/December 2003).
Publication Type: Special
Two short forms of the LibQUAL+™ survey: Assessing users' perceptions of library service quality
Bruce Thompson, Colleen Cook, and Fred Heath, Library Quarterly 73, no. 4 (2003): 453-465.
Publication Type: Articles
LibQUAL+(TM) Spring 2003 Survey: Group Results
Colleen Cook, Fred Heath, Bruce Thompson, Consuella Askew, Amy Hoseth, Martha Kyrillidou, Jonathan Sousa, and Duane Webster, Washington, DC: Association of Research Libraries, (2003).
Publication Type: Special
E-Metrics: Lessons Learned from the ARL E-Metrics Project, Challenges and Opportunities
Martha Kyrillidou, Presentation, 226th American Chemical Society National Meeting, New York, NY, September 8, 2003.
Publication Type: Presentations
Library Service Quality in Academic Libraries: Assessment and Action
Pam Ryan and Susan Beatty, Presentation, ALC, September 1, 2003.
Publication Type: Presentations
Video/Audio from OhioLINK LibQUAL+™ Results Meeting
Colleen Cook, Jeff Gatten, and Bruce Thompson, Presentation, OhioLINk LibQUAL+™ Results Meeting, August 8, 2003.
Publication Type: Presentations
LibQUAL+™ in the UK: a Brief Report on the UK Pilot
Selena Lock and J. Stephen Town, SCONUL Newsletter 29 (Summer/Autumn 2003): 8-10.
Publication Type: Articles
Assessment of Library Service Quality at Thammasat University Library System
Narit Nimsomboon and Haruki Nagata, Thammasat University, August 2003.
Publication Type: Related Articles
Benchmarking: Overview and context
Rowena Cullen, World Library and Information Congress: 69th IFLA General Conference and Council, Berlin, Germany (August 1-9, 2003).
Publication Type: Related Articles
Use and Users of Electronic Library Resources: an Overview and Analysis of Recent Research Studies
Carol Tenopir, Brenda Hitchcock, and Ashley Pillow, (Washington D.C.: Overview and Analysis of Recent Research Studies) August 2003.
Publication Type: Related Articles
Cross-cultural implementation of LibQUAL+™: the French language experience
Martha Kyrillidou, Toni Olshen, Fred Heath, Claude Bonnelly, and Jean-Pierre Cote, in Library measures to fill the void. Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, UK, July 29, 2003: 193-199.
Publication Type: Conference Papers
French Canadian 2003
Martha Kyrillidou, Toni Olshen, Fred Heath, Claude Bonnelly, and Jean-Pierre Cote, Presentation, 5th Northumbria International Conference, Durham, UK, July 29, 2003.
Publication Type: Presentations
Filling the void or bridging the deep?: LibQUAL+™ in the UK
Stephen Town, in Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, UK, July 29, 2003: 212-219.
Publication Type: Conference Papers
LibQUAL+™ from the UK Perspective
Colleen Cook, Fred Heath, and Bruce Thompson, in Library measures to fill the void. Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, UK, July 28, 2003: 156-159.
Publication Type: Conference Papers
LibQUAL+™ Report Meeting (Durham, UK - 2003)
Colleen Cook, Bruce Thompson, and Martha Kyrillidou, Presentation, 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, UK, July 28, 2003.
Publication Type: Presentations
Statistics in Practice - Measuring and Managing: LISU Occassional Paper No. 32
Claire Creaser, ed., Loughborough, UK: LISU Loughborough University (2003).
Publication Type: Related Articles
Mainstreaming new measures
Julia Blixrud, ARL: A Bimonthly Report on Research Libraries Issues and Actions from ARL, CNI and SPARC, no. 230/231 (2003): 1-7.
Publication Type: Articles
Using data to make choices: The balanced scorecard at the University of Virginia Library
Jim Self, ARL: A Bimonthly Report on Research Libraries Issues and Actions from ARL, CNI and SPARC, no. 230/231 (2003): 28-29.
Publication Type: Related Articles
Charting Library Service Quality
Sheri Downer, Presentation, LibQUAL+™ Moving from Data to Action, ALA Annual Conference, Toronto, Canada, June 21, 2003.
Publication Type: Presentations
LibQUAL+™ Report Meeting (Toronto, Canada - 2003)
Colleen Cook, Bruce Thompson, Martha Kyrilidou, and Jonathan Sousa, Presentation, ALA Annual Conference, Toronto, Canada, June 21, 2003.
Publication Type: Presentations
Using LibQUAL+ to Rethink Public Services
Amy Knapp, Presentation, LibQUAL+™ Moving from Data to Action, ALA Annual Conference, Toronto, Canada, June 21, 2003.
Publication Type: Presentations
2003 LibQUAL+(TM) Results Poster
Publication Type: Special
2003 LibQUAL+(TM) Survey Highlights
Publication Type: Special
Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+™ and CAPM
Fred Heath, Martha Kyrillidou, Duane Webster, Sayeed Choudhury, Ben Hobbs, Mark Lorie, and Nicholas Flores, Journal of Digital Information 4, no. 2 (2003).
Publication Type: Articles
LibQUAL+™: Process Management
Consuella Askew, Presentation, American Library Association Annual Conference, Toronto, Canada, June 20, 2003.
Publication Type: Presentations
The Findings from LibQUAL+™ & Outsell Research: Cross Checking for Correlations
Fred Heath, Presentation, ARL Membership Meeting, Lexington, KY, May 16, 2003.
Publication Type: Presentations
University of California Collection Management Initiative: A Study of Behavior and Attitudes of People Using Electronic Journals
Brian E. C. Schottlaender, Presentation, ARL Membership Meeting, Lexington, KY, May 16, 2003.
Publication Type: Presentations
Assessing Library Performance: New Measures, Methods, and Models
Julia Blixrud, Presentation, 24th IATUL Conference, Ankara, Turkey, June 2-5 2003.
Publication Type: Presentations
Where's the Money - Libraries ... Going, Going, ....
Martha Kyrillidou, Presentation, Society for Scholarly Publishing, 25th Annual Meeting, Baltimore, MD, May 30, 2003.
Publication Type: Presentations
Surfing the Tsunami of Service Quality: The AAHSL/ARL Partnership in Exploring Outcomes Assessment through LibQUAL+
Tamera Lee, James Shedlock, and Rick Forsman, Presentation, Medical Library Association Conference, San Diego, CA, May 4, 2003.
Publication Type: Presentations
LibQUAL+™: Preliminary Results from 2002
Colleen Cook, Fred Heath, Bruce Thompson, and Duane Webster, Performance Measurement and Metrics 4, no. 1 (2003): 38-47.
Publication Type: Articles
LibQUAL+™ from a Technological Perspective: A Scalable Web-Survey Protocol across Libraries
Jonathan D. Sousa and Fred Heath, Presentation, Spring 2003 CNI Task Force Meeting, Washington, DC, April 29, 2003.
Publication Type: Presentations
New Ways of Listening to Users: LibQUAL+™ - Background and Theory
Colleen Cook, Bruce Thompson, and Consuella Askew Waller, Presentation, ACRL 11th National Conference, Charlotte, NC, April 9, 2003.
Publication Type: Presentations
New Ways of Listening to Users: LibQUAL+™ - Interpreting Results
Colleen Cook, Bruce Thompson, and Consuella Askew Waller, Presentation, ACRL 11th National Conference, Charlotte, NC, April 9, 2003.
Publication Type: Presentations
LibQUAL+™: 2002 Results
Colleen Cook and Fred Heath, Presentation, Texas Library Association, Houston, TX, April 2, 2003.
Publication Type: Presentations
What Our Users Are Telling Us
Colleen Cook and Fred Heath, Presentation, CLIR 2003 Annual Sponsors' Symposium, The Cosmos Club, Washington D.C., March 28, 2003.
Publication Type: Presentations
ARL Statistics 2001-02: Research Library Trends
Martha Kyrillidou and Mark Young, Washington, DC: Association of Research Libraries (2003).
Publication Type: Articles
Structure of Perceptions of Service Quality in Libraries: A LibQUAL+™ study.
Bruce Thompson, Colleen Cook, and Fred Heath, Structural Equation Modeling 10, no. 3 (2003): 456-464.
Publication Type: Articles
Using a Professional Moderator in Library Focus Group Research
Eric C. Shoaf, College and Research Libraries 64 (2003): 124-132.
Publication Type: Related Articles
LibQUAL+™: An Innovative, Technology-Based Assessment Tool for Libraries
Julia Blixrud, Presentation, Online Northwest 20th Annual Conference, Corvallis, Oregon, February 28, 2003.
Publication Type: Presentations
Old and New Measures ... Why Bother?
Martha Kyrillidou and Consuella Askew, Presentation, Georgetown University Library, Washington, DC, February 24, 2003.
Publication Type: Presentations
LibQUAL+ 2002: Tales from Past Participants - Vanderbilt University Library
Flo Wilson, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 27, 2003.
Publication Type: Presentations
Using LibQUAL+ Data for Renewal and Change
Bonna J. Boettcher and Lorraine Harricombe, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 27, 2003.
Publication Type: Presentations
LibQUAL+™ A Total Market Survey from SERVQUAL to LibQUAL+™
Colleen Cook, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 26-27, 2003.
Publication Type: Presentations
LibQUAL+™: A Total Market Survey - Interpreting Results
Colleen Cook and Bruce Thompson, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 26-27, 2003.
Publication Type: Presentations
LibQUAL+™: A Total Market Survey - Qualitative Grounding for LibQUAL+™
Colleen Cook and Bruce Thompson, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 26-27, 2003.
Publication Type: Presentations
LibQUAL+™: A Total Market Survey
Duane Webster, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 26, 2003.
Publication Type: Presentations
LibQUAL+™: Process Management
Consuella Askew Waller and Amy Hoseth, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 24, 2003.
Publication Type: Presentations
LibQUAL+™: A Total Market Survey - Quantitative Background for LibQUAL+™
Colleen Cook and Bruce Thompson, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 26-27, 2003.
Publication Type: Presentations
“Zones of Tolerance” in Perceptions of Library Service Quality: A LibQUAL+™ Study
Colleen Cook, Fred Heath, and Bruce Thompson, Portal: Libraries and the Academy 3, no. 1 (2003): 113–123.
Publication Type: Articles
ARL Notebook 2003
Publication Type: ARL & Group Notebooks
Improving database vendors’ usage statistics reporting through collaboration between libraries and vendors
Wonsik Shim and Charles R. McClure, College & Research Libraries 63, no. 6 (2002): 499-514.
Publication Type: Related Articles
The maturation of assessment in academic libraries: The role of LibQUAL+™
Colleen Cook (Guest Ed.), Performance Measurement and Metrics 3, no. 2 (2002): 34-112.
Publication Type: Articles
Testing the LibQUAL+ Survey Instrument
Jim Shedlock and Linda Walton, Presentation, Midwest Chapter meeting, Medical Library Association, Minneapolis, MN, September 27-October 1, 2002.
Publication Type: Presentations
Considering the Integration of Quantitative and Qualitative
Doug Joubert, Lyn Dennison, and Tamera P. Lee, Presentation, AAHSL meeting, San Francisco, CA, Nov 12, 2002.
Publication Type: Presentations
Exploring Outcomes Assessment: The AAHSL LibQUAL+ Experience
Tamera P. Lee, Presentation, November 21, 2002.
Publication Type: Presentations
AAHSL Spring 2002 LibQUAL+™ Results
Colleen Cook and Bruce Thompson, Presentation, AAHSL Meeting, San Francisco, CA, November 12, 2002.
Publication Type: Presentations
AAHSL Spring 2002 LibQUAL+™ Results
Martha Kyrillidou, Presentation, AAHSL Meeting, San Francisco, CA, November 12, 2002.
Publication Type: Presentations
What our users are telling us: service quality survey results for Oregon State University Libraries
Bonnie Allen, Presentation, October 11, 2002.
Publication Type: Presentations
Service Quality Assessment in a Digital Library Environment
Duane Webster, Presentation, EDUCAUSE, Atlanta, GA, October 3, 2002.
Publication Type: Presentations
LibQUAL+™ Study Bibliography
Publication Type: Bibliography
Service Quality Evaluation Academy Is a Success
Consuella Askew Waller, ARL Newsletter: A Bimonthly Report of Research Library Issues and Actions from ARL, CNI, and SPARC 223 (2002): 11.
Publication Type: Articles
Stability of the LibQUAL+™ scores: A 'Reliability Generalization' meta-analysis study
Bruce Thompson and Colleen Cook, Educational and Psychological Measurement 62 (August 2002): 735-743.
Publication Type: Articles
Library Quality Assessment
Martha Kyrillidou, Julia Blixrud, and Consuella Askew Waller, Presentation, NCES Forum & Summer Data Conference, Washington, DC, July 25, 2002.
Publication Type: Presentations
Service Quality Assessment in a Digital Library Environment
Joseph Boykin, Fred Heath, and Duane Webster, Presentation, 4th International JISC/CNI Conference, Edinburgh, Scotland, UK, June 27, 2002.
Publication Type: Presentations
Evaluating Library Service Quality: Use of LibQUAL+™
Julia Blixrud, 23rd Annual IATUL Meeting Proceedings, New Series 12, Kansas City, KS (June 2002).
Publication Type: Articles
LibQUAL+™: A Methodological Suite
Fred Heath, Portal: Libraries and the Academy 2, no. 1 (2002): 1-2.
Publication Type: Articles
Reliability and Structure of LibQUAL+™ Scores: Measuring Perceived Library Service Quality
Bruce Thompson, Colleen Cook, and Russel L. Thompson, Portal: Libraries and the Academy 2, no. 1 (2002): 3-12.
Publication Type: Articles
ARL Index and Other Validity Correlates of LibQUAL+™
Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, Portal: Libraries and the Academy 2, no. 1 (2002): 27-42.
Publication Type: Articles
Reliability Generalization as a Measurement Meta-analytic Method: Are Tests Reliable?
Colleen Cook and Bruce Thompson, Paper, Annual meeting of the American Education Research Association, New Orleans, LA, April 2002.
Publication Type: Conference Papers
Insights into Library Services and Users from Qualitative Research
Yvonna Lincoln, Library and Information Science Research 24, no. 1 (2002): 3-16.
Publication Type: Articles
Using LibQUAL+™ and Developing a Culture of Assessment in Libraries
Consuella Askew Waller and Kaylyn Hipps, ARL: A Bimonthly Report, no. 221 (April 2002).
Publication Type: Articles
Using LibQUAL+™ Results at the University of Arizona: Responding to Customer Input - Listening and Acting
Robyn Huff-Eibl and Shelley Phipps, ARL Newsletter: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 221 (April 2002): 12-13.
Publication Type: Related Articles
From input and output measures to quality and outcome measures, or, from the user in the life of the library to the library in the life of the user
Martha Kyrillidou, Preprint for Journal of Academic Librarianship 28, no. 1 (2002): 42-46.
Publication Type: Articles
ARL Notebook 2002
Publication Type: ARL & Group Notebooks
Continuous Assessment at Washington State University Libraries: a case study
Sarah K. McCord and Mary M. Nofsinger, Performance Measurement and Metrics 3, (2002): 68-73.
Publication Type: Related Articles
Extracting meaningful measures of user satisfaction from LibQUAL+(TM) for the University Libraries at Virginia Tech
Eileen E. Hitchingham and Donald Kenney, Performance Measurement and Metrics 3, (2002): 48-58.
Publication Type: Related Articles
Forward (Performance Measurement and Metrics 3, no. 2)
A. Parasuraman, Performance Measurement and Metrics 3, no. 2 (2002): 37-39.
Publication Type: Related Articles
Les bibliothèques universitaires françaises et nord-américaines
James H. Spohrer, BBF 47, no. 5 (2002): 32-35.
Publication Type: Related Articles
LibQUAL+(TM) and the small academic library
Wanda Dole, Performance Measurement and Metrics 3, no. 2 (2002): 85-95.
Publication Type: Related Articles
LibQUAL+(TM) spring 2001 comments: a qualitative analysis using Atlas.ti
Julie Anna Guidry, Performance Measurement and Metrics 3, no. 2 (2002): 100-107.
Publication Type: Related Articles
LibQUAL+™ as a confirming resource
Joseph F. Boykin, Performance Measurement and Metrics 3, no. 2 (2002): 74-77.
Publication Type: Related Articles
LibQUAL+™ as a transformative experience
Tom B. Wall, Performance Measurement and Metrics 3, no. 2 (2002): 43-47.
Publication Type: Related Articles
LibQUAL+™ at Miami University: a look from outside ARL
Judith A. Sessions, Alex Schenck, and Aaron K. Shrimplin, Performance Meaurement and Metrics 3, no. 2 (2002): 59-67.
Publication Type: Related Articles
LibQUAL+™ Ein Instrument zur Messung der Service-qualität in Bibliotheken
Rainer Pehlke, Buch und Bibliothek (Book and Library) 54, (2002): 654-657.
Publication Type: Related Articles
Measuring library service quality with a focus on the LibQUAL+™ project: An interview with Fred Heath
Carolyn A. Snyder, Library Administration & Management 16, no. 1 (2002): 4-7.
Publication Type: Articles
Networked Electronic Services Usage Patterns at Four Academic Health Sciences Libraries
Brinley Franklin and Terry Plum, Performance Measurement and Metrics 3, no. 3 (2002): 123-133.
Publication Type: Articles
Probing user perceptions of service quality: using focus groups to enhance quantitative surveys
Gwyneth H. Crowley and Charles L. Gilreath, Performance Measurement and Metrics 3, no. 2 (2002): 85-95.
Publication Type: Related Articles
Using LibQUAL+™ to improve services to library constituents: a preliminary report on the University of Nebraska-Lincoln experience
Beth McNeil and Joan Giesecke, Performance Measurement and Metrics 3, no. 2 (2002): 96-99.
Publication Type: Related Articles
Using the LibQUAL+™ Survey to Assess User Perceptions of Collections and Service Quality
Jan H. Kemp, Collection Management 26, no. 4 (2002): 1-14.
Publication Type: Related Articles
LibQUAL+™: Assessing Digital Libraries
Fred Heath, Duane E. Webster, and Julia Blixrud, Presentation, CNI Meeting, San Antonio, TX, November, 2001.
Publication Type: Presentations
Representativeness versus response rate: It ain't the response rate!
Bruce Thompson, Paper, The Association of Research Libraries Measuring Service Quality Symposium on the New Culture of Assessment: Measuring Service Quality, Washington, D.C., October 2000.
Publication Type: Conference Papers
How many dimensions does it take to measure users' perceptions of libraries?: A LibQUAL+™ Study
Bruce Thompson, Colleen Cook, and Fred Heath, Portal: Libraries and the Academy 1, no. 2 (2001): 129-138.
Publication Type: Articles
Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services
Joan Stein, Martha Kyrillidou, and Denise Davis, eds. Pittsburgh, Pennsylvania, August 12-16, 2001 (Washington, DC: Association of Research Libraries, 2002).
Publication Type: Proceedings of the Northumbria Conference
Cost/benefit comparison of print and electronic journals in a university library: a progess report
Jennifer Sweeney, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Made to measure: developing client-oriented statistics
Claire Creaser and J. Eric Davies, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
The Academic Quality Improvement Project (AQIP) and accredidation: When assessment is not optional
Jeffrey Gatten, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
"BIX: the library index": A benchmarking project for German libraries
Petra Klug, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
A new look at service level agreements
Stephen Thornton and Chrissie Stewart, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001
Publication Type: Proceedings of the Northumbria Conference
Academic Research Library Support of Sponsored Research in the United States
Brinley Franklin, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Activity-based costing as a performance tool for library and information technology services
Trevor Gerdsen, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Assessment of academic libraries in Andalusia (southern Spain): an EFQM-compliance guide
Miguel Barrionuevo and Aurora Perez, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Changes in usage, usability, and user support
Denise Troll, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Culture of assessment as a catalyst for organizational culture change in libraries
Amos Lakos, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Developing meaningful measures for electronic reference services: New technology, old questions
Eric Novotny, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Developing national data collection methods for US public library network statistics and performance measures: findings, issues, and recommendations
John Carlo Bertot and Charles McClure, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Developing outcome-based indicators: Resource's learning and access standard
Gina Lane, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Developing performance measurement and quality evaluation in Estonian research libraries: Survey of current situtation
Anu Nuut, Aira Lepik, and Toomas Liivamägi, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Developing service quality measurement skills through an online course for librarians
Danuta Nitecki, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Dimensions of leadership and service quality: the human aspect in performance measurement
Niels O. Pors, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Electronic services and library performance measurement: A definitional challenge
Peter Young, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
E-Metrics: measures for electronic resources
Rush Miller, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Facilitating scholarly communication: cost and benefit of a digital university press
Anna Maria Tammaro, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Getting Statistics We Can Use
Judy Luther, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Impacts and Outcomes: searching for the most elusive indicators of academic library performance
Karin de Jager, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Information policy-based indicators to assess US federal websites: Methods and issues
Charles McClure, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
L'appetit vient en comparant: the Swiss Benchmarking Project
Ulrich Niederer, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Library web user survey - designing online user access
Carole George, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Meaningful measures for individuals' realities: evidence from the JUBILEE Project
Linda Banwell and Pat Gannon-Leary, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Measuring performance within the bidding culture
Kathryn Ray, Graham Coulson, and Dr. Ken Harrop, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Our Client's Voice: Surveying Users of Electronic Library Services by Telephone
Sebastian Mundt, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Performance Indicators for the ISTAR Project
David Fuegi and Robert Davies, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Performance measures for Twenty-First Century libraries
Peter Brophy, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Preliminary statistics and measures for ARL libraries to describe electronic resources and services
Wonsik "Jeff" Shim, Charles McClure, and John Carlo Bertot, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Recent Developments to the national framework to evaluate public library performance in the UK
David Fuegi, Martin Jennings, and Phillip Ramsdale, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Revising a standard in times of constant change: the NISO library statistics and performance measurement forum
Patricia Harris and Denise Davis, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Scaling for the LibQUAL+™ instrument: A comparison of desired, perceived, and minimum expectation responses versus perceived only
Colleen Cook and Bruce Thompson, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Service quality in cataloging: the experience of the University of Kansas Libraries
George Gibbs, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Setting Standards for Service Quality
Rowena Cullen, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Strategic uses of evaluation and performance measurement
Geoffry Ford, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Technology - Pied Piper or playground bully? Or, creating meaningful measures using emerging technologies: Separating the reality from the myths
Christine Koontz, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
The Association of Research Libraries Statistics and Measurement Program: From Descriptive Data to Performance Measures
Julia Blixrud, Paper, The 67th IFLA Council and General Conference, August 16-25, 2001 and the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
The Association of Research Libraries Statistics and Measurement Program: From Descriptive Data to Performance Measures
Julia Blixrud, Paper, The 67th IFLA Council and General Conference, August 16-25, 2001 and the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Conference Papers
The attributes of information as an asset, its measurement and role in enhancing organizational effectiveness
Joan Stenson, Charles Oppenheim, and Richard Wilson, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
The forging of consensus: a methodological approach to service quality assessment
Colleen Cook, Fred Heath, Martha Kyrillidou, and Duane Webster, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
The Libecon Project: Library statistics for international benchmarking and advocacy
David Fuegi, Phillip Ramsdale, and John Sumsion, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
User-framed library services at Arizona State University West
Marilyn Myers, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Welfare or wisdom: performance measurement of information skills education
Stephen Town, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
A decade of user surveys: utilizing and assessing a standard assessment tool to measure library performance at the University of Virginia and the University of Washington
Jim Self and Steve Hiller, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
A mixed-methods approach to the identification and measurement of academic library service quality constructs: LibQUAL+™
Colleen Cook, Doctoral dissertation, Texas A&M University (2001).
Publication Type: Articles
Library Trends: A special issue on Measuring Service Quality
Martha Kyrillidou and Fred Heath, eds. Library Trends 49, no. 4 (2001).
Publication Type: Articles
Symposium on measuring library service quality
Martha Kyrillidou and Kaylyn Hipps, ARL: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 215 (April 2001): 9-11.
Publication Type: Articles
Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service
Jon E. Crossno, Brenda Berkins, Nancy Gotcher, Judith L. Hill, Michelle McConoughey, and Mitchel Walters, Bulletin of the Medical Library Association 89, no. 2 (2001): 170–176.
Publication Type: Related Articles
Survey Asks about Library Service
University of Waterloo Daily Bulletin, Waterloo, Ontario (March 19 2001).
Publication Type: Related Articles
Do different response formats change the latent structure of responses?: An empirical investigation using taxonometric analysis
Randolph C. Arnau, Russel L. Thompson, and Colleen Cook, Educational and Psychological Measurement 61, no. 1 (2001): 23-44.
Publication Type: Articles
To Describe and Measure the Performance of North American Research Libraries
Martha Kyrillidou, IFLA Journal 27, no. 4 (2001): 257-263.
Publication Type: Articles
Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries
Steve Hiller, Library Trends 49, no. 4 (2001): 605-625.
Publication Type: Related Articles
Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization
Shelley Phipps, Library Trends 49, no. 4 (2001): 635-661.
Publication Type: Related Articles
Innovative United Kingdom Approaches to Measuring Service Quality
Ian Winkworth, Library Trends 49, no. 4 (2001): 718-731.
Publication Type: Related Articles
International Variations in Measuring Customer Expectations
Philip J. Calvert, Library Trends 49, no. 4 (2001): 732-757.
Publication Type: Related Articles
Introduction: Measuring Service Quality
Martha Kyrillidou and Fred Heath, Library Trends 49, no. 4 (2001): 541-547.
Publication Type: Articles
LibQUAL+™: Service quality assessment in research libraries
Colleen Cook, Fred Heath, Bruce Thompson, and Russel L. Thompson, IFLA Journal 27, no. 4 (2001): 264-268. Full statistics and assessment issue online at http://www.ifla.org/V/iflaj/cont2704.pdf.
Publication Type: Articles
Measuring Service Quality in the Networked Environment: Approaches and Considerations
Jean Carlo Bertot, Library Trends 49, no. 4 (2001): 758-775.
Publication Type: Related Articles
Performance, Processes, and Costs: Managing Service Quality with the Balanced Scorecard
Roswitha Poll, Library Trends 49, no. 4 (2001): 709-717.
Publication Type: Related Articles
Perspectives on User Satisfaction Surveys
Rowena Cullen, Library Trends 49, no. 4 (2001): 662-686.
Publication Type: Related Articles
Psychometric Properties of Scores from the Web-Based LibQUAL+™ Study of Perceptions of Library Service Quality
Colleen Cook and Bruce Thompson, Library Trends 49, no. 4 (2001): 585-604.
Publication Type: Articles
Score reliability in web- or Internet-based surveys: Unnumbered graphic rating scales versus Likert-type scales
Colleen Cook, Fred Heath, Russell L. Thompson, and Bruce Thompson, Educational and Psychological Measurement 61, no. 4 (2001): 697-706.
Publication Type: Articles
Selected Publications Focusing on Customer Service
Compiled by A. Parasuraman, University of Miami
Publication Type: Related Articles
Service Quality: A Concept Not Fully Explored
Peter Hernon and Danuta Nitecki, Library Trends 49, no. 4 (2001): 687-708.
Publication Type: Related Articles
The search for new measures: The ARL LibQUAL+™ project - a preliminary report
Colleen Cook, Fred Heath, Bruce Thompson, and Russel L. Thompson, Portal: Libraries and the Academy 1, no. 1 (2001): 103-112.
Publication Type: Articles
Usage of Academic Libraries: The Role of Service Quality, Resources, and User Characteristics
Patience L. Simmonds and Syed Saad Andaleeb, Library Trends 49, no. 4 (2001): 626-634.
Publication Type: Related Articles
Users' Hierarchical Perspectives on Library Service Quality: A LibQUAL+™ Study
Colleen Cook, Fred Heath, and Bruce Thompson, College and Research Libraries 62 (2001): 147-153.
Publication Type: Articles
Users' Perceptions of Library Service Quality: A LibQUAL+™ Qualitative Study
Colleen Cook and Fred Heath, Library Trends 49, no. 4 (2001): 548-584.
Publication Type: Articles
Research Library Trends: ARL Statistics
Martha Kyrillidou, Preprint from Journal of Academic Librarianship 26, no. 6 (2000): 427-436.
Publication Type: Articles
LibQUAL+™: One Instrument in the New Measures Toolbox
Colleen Cook, Fred Heath, and Bruce Thompson, ARL Newsletter: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 212 (2000): 4-7
Publication Type: Articles
Scalable web-based user survey research across institutions: The LibQUAL+™ experience
Russel L. Thompson, Paper, The Association of Research Libraries Measuring Service Quality Symposium on the New Culture of Assessment: Measuring Service Quality, Washington, D.C., October 2000.
Publication Type: Conference Papers
Survey Says Customers Like Library
University of Washington, UWeek 18, no. 1 (September 28, 2000)
Publication Type: Related Articles
Russian Version of "A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey"
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, 13-18 August 2000.
Publication Type: Conference Papers
A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, August 13-18, 2000.
Publication Type: Conference Papers
Eine neue Kultur der Beurteilung: Vorläufiger Bericht über die ARL-SERVQUAL Untersuchung
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, August 13-18, 2000.
Publication Type: Conference Papers
Nueva cultura de la evaluación: informe preliminar de la encuesta ARL SERVQUAL
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, August 13-18, 2000.
Publication Type: Conference Papers
Une Nouvelle Culture de l'Evaluation: Rapport Preliminaire de l'Enquete SERVQUAL Menee par l'ARL
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, August 13-18, 2000.
Publication Type: Conference Papers
The ARL LibQUAL+™ Pilot Project: An Update
Colleen Cook and Fred Heath, ARL Newsletter: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 211 (2000): 12-14.
Publication Type: Articles
Measuring Service Quality at Yale University Libraries
Danuta A. Nitecki and Peter Hernon, The Journal of Academic Librarianship 26, no. 4 (2000): 259-273.
Publication Type: Related Articles
A meta-analysis of response rates in Web- or Internet-based surveys
Colleen Cook, Fred Heath, and Russel L. Thompson, Educational and Psychological Measurement 60, no. 6 (2000): 821-836.
Publication Type: Articles
Higher-order factor analytic perspectives on users' perceptions of library service quality
Colleen Cook and Bruce Thompson, Library Information Science Research 22, no. 4 (2000): 393-404.
Publication Type: Articles
Reliability and Validity of SERVQUAL scores used to evaluate perceptions of library service quality
Colleen Cook and Bruce Thompson, Journal of Academic Librarianship 26, no. 4 (2000): 248-258.
Publication Type: Articles
The LibQUAL+™ gap measurement model: The bad, the ugly, and the good of gap measurement
Bruce Thompson, Colleen Cook, and Fred Heath, Performance Measurement and Metrics 1, no. 3 (2000): 165-178.
Publication Type: Articles
SERVQUAL: A Client-based Approach to Developing Performance Indicators
Colleen Cook, Vicki Coleman, and Fred Heath, Paper, The 3rd Northumbria International Conference on Performance Measurement in Libraries and Information Services, Longhirst Hall, Northumberland, August 27-31, 1999.
Publication Type: Conference Papers
ARL New Measures: Organizational Capacity White Paper
Kathryn J. Deiss, ARL New Measures Retreat, Tucson, Arizona (January 1999).
Publication Type: Related Articles
ARL New Measures: User Satisfaction White Paper
Brinley Franklin and Danuta Nitecki, ARL New Measures Retreat, Tucson, Arizona (January 1999).
Publication Type: Related Articles
ARL New Measures: Libraries Impact on Research: a Preliminary Sketch
Carolynne Presser, ARL New Measures Retreat, Tucson, Arizona (January 1999).
Publication Type: Related Articles
ARL New Measures: Market Penetration in Research Libraries
Paul Kobulnicky and Carla Stoffle, ARL New Measures Retreat, Tucson, Arizona (January 1999).
Publication Type: Related Articles
ARL New Measures: Ease and Breadth of Access
Shirley Baker, ARL New Measures Retreat, Tucson, Arizona (January 1999).
Publication Type: Related Articles
ARL New Measures: The Measurement of Facilities Utilization in ARL Libraries
Cliff Haka, Joan Giesecke, and Jennifer Cargill, ARL New Measures Retreat, Tucson, Arizona (January 1999)
Publication Type: Related Articles
New Collections: New Marketplace Relationships
Martha Kyrillidou, Preprint from Resource Sharing and Information Networks 14, no. 1 (1999).
Publication Type: Articles
Bar Chart Template
The bar chart template allows you to produce your own dimension charts by inserting data values from your survey results notebook or raw data file in the appropriate fields.
Publication Type: Special
Marketing Materials - Flyer (Babson College)
Babson College
Publication Type: Marketing
Marketing Materials - Flyer (University of Cape Town)
University of Cape Town
Publication Type: Marketing
Radar Chart Template
The radar chart template allows you to produce your own by inserting data values from your survey results notebook or raw data file in the appropriate fields.
Publication Type: Special