Publications

Search for Publications

Search Results

520 records found

Design thinking and LibQUAL+: The landscape of changing user needs and expectations of faculty and undergraduate students in ARL libraries — Trends 2003–2014
Amy Yeager and Martha Kyrillidou, Poster, Canadian Library Assessment Workshop, Toronto, Canada, October 16-18, 2013, and Southeastern Library Assessment Conference, Atlanta, Georgia, November 16-17, 2015.
Publication Type: Presentations
LibQUAL+ Confidential Pilot Experiences
Rachel Lewellen, Sarah Anne Murphy, and Martha Kyrillidou, Webcast, Association of Research Libraries, September 22, 2015.
Publication Type: Presentations
LibQUAL+ Confidential Pilot Experiences (slides)
Rachel Lewellen, Sarah Anne Murphy, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, September 22, 2015.
Publication Type: Presentations
Analysis of LibQUAL+ Comments to Drive Service Improvement
Lorie Kloda and Martha Kyrillidou, Webcast, Association of Research Libraries, May 5, 2015.
Publication Type: Presentations
Analysis of LibQUAL+ Comments to Drive Service Improvement (slides)
Lorie Kloda and Martha Kyrillidou, Webcast, Association of Research Libraries, May 5, 2015.
Publication Type: Presentations
Data Management and Visualization with Tableau—Discussion and Q&A
Jeremy Buhler, Rachel Lewellen, Sarah Anne Murphy, and Martha Kyrillidou, Webcast, Association of Research Libraries, April 21, 2015
Publication Type: Presentations
Tableau at UMass Amherst Libraries
Rachel Lewellen and Martha Kyrillidou, Webcast, Association of Research Libraries, March 17, 2015.
Publication Type: Presentations
Tableau at UMass Amherst Libraries (slides)
Rachel Lewellen and Martha Kyrillidou, Webcast, Association of Research Libraries, March 17, 2015.
Publication Type: Presentations
Tableau at UBC Library
Jeremy Buhler and Martha Kyrillidou, Webcast, Association of Research Libraries, March 10, 2015.
Publication Type: Presentations
Tableau at UBC Library (slides)
Jeremy Buhler and Martha Kyrillidou, Webcast, Association of Research Libraries, March 10, 2015.
Publication Type: Presentations
Tableau @ The Ohio State University Libraries
Sarah Murphy and Martha Kyrillidou, Webcast, Association of Research Libraries, March 3, 2015.
Publication Type: Presentations
Tableau @ The Ohio State University Libraries (slides)
Sarah Murphy and Martha Kyrillidou, Webcast, Association of Research Libraries, March 3, 2015.
Publication Type: Presentations
Administering LibQUAL+ at Texas A&M University
Michael Maciel and Martha Kyrillidou, Webcast, Association of Research Libraries, February 10, 2015.
Publication Type: Presentations
Administering LibQUAL at Texas A&M University (slides)
Michael Maciel and Martha Kyrillidou, Webcast, Association of Research Libraries, February 10, 2015.
Publication Type: Presentations
LibQUAL+ Survey Introduction
Martha Kyrillidou and Michael Maciel, Presentation, American Library Association Midwinter Meeting, Chicago, Illinois, February 2, 2015.
Publication Type: Presentations
LibQUAL+ Survey Administration
Martha Kyrillidou and Michael Maciel, Presentation, American Library Association Midwinter Meeting, Chicago, Illinois, February 2, 2015.
Publication Type: Presentations
Marketing to Increase Participation
Michael Maciel, Presentation, American Library Association Midwinter Meeting, Chicago, Illinois, February 2, 2015.
Publication Type: Presentations
Administering LibQUAL+ in the UK
Selena Killick and Martha Kyrillidou, Webcast, Association of Research Libraries, December 15, 2014.
Publication Type: Presentations
Administering LibQUAL+ in the UK (slides)
Selena Killick and Martha Kyrillidou, Webcast, Association of Research Libraries, December 15, 2014.
Publication Type: Presentations
Administering LibQUAL+ in the UK: Q&A
Selena Killick and Martha Kyrillidou, Webcast, Association of Research Libraries, December 15, 2014.
Publication Type: Presentations
LibQUAL+ Survey Introduction
Martha Kyrillidou, Amy Yeager, and J. Stephen Town, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ Survey Administration
Martha Kyrillidou and Amy Yeager, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ Survey Results
Martha Kyrillidou and Amy Yeager, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ at York
Stephen Town, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
Challenge: Bring It All Together
Lisa Hinchliffe, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ Implementation at Columbia University Libraries
Nisa Bakkalbasi, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ at the Texas A&M University Libraries
Michael Maciel, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
Analyzing Age and Race/Ethnicity Demographics
Mark Puente, Stanley Wilder, and Martha Kyrillidou, Webcast, Association of Research Libraries, November 5, 2013.
Publication Type: Presentations
Analyzing Age and Race/Ethnicity Demographics (slides)
Mark Puente, Stanley Wilder, and Martha Kyrillidou, Webcast, Association of Research Libraries, November 5, 2013.
Publication Type: Presentations
LibQUAL+ Workshop: Gulf Cooperation Council Libraries: Day 1
Selena Killick, Presentation, Muharraq, Bahrain, October 29, 2013.
Publication Type: Presentations
LibQUAL+ Workshop: Gulf Cooperation Council Libraries: Day 2
Selena Killick, Presentation, Muharraq, Bahrain, October 30, 2013.
Publication Type: Presentations
Design thinking and LibQUAL+: The landscape of changing user needs and expectations of faculty and undergraduate students in ARL libraries — Trends 2003–2011
Amy Yeager and Martha Kyrillidou, Poster, Canadian Library Assessment Workshop, Toronto, Canada, October 16-18, 2013, and Southeastern Library Assessment Conference, Atlanta, Georgia, October 21-23, 2013.
Publication Type: Presentations
Using ARL Salary Data to Establish and Maintain an Equitable Salary Structure for Faculty Librarians
Judy Ruttenberg and Brian W. Keith, Webcast, Association of Research Libraries, September 10, 2013.
Publication Type: Presentations
Using ARL Salary Data to Establish and Maintain an Equitable Salary Structure for Faculty Librarians (slides)
Judy Ruttenberg and Brian W. Keith, Webcast slides, Association of Research Libraries, September 10, 2013.
Publication Type: Presentations
Using ARL Salary Data to Establish and Maintain an Equitable Salary Structure for Faculty Librarians (spreadsheet)
Brian W. Keith, Excel File Depicting Interpretation of ARL Salary Survey and Demonstrating Salary Calculations, Association of Research Libraries webcast, September 10, 2013.
Publication Type: Presentations
LibValue: Digitized Special Collections
Ken Wise, Gayle Baker, and Martha Kyrillidou, Webcast, Association of Research Libraries, August 15, 2013.
Publication Type: Presentations
LibValue: Digitized Special Collections (slides)
Ken Wise, Gayle Baker, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, August 15, 2013.
Publication Type: Presentations
Dealing with the “Noise Problem”: Libraries Improving their LibQUAL Scores on “Quiet Space for Individual Work”
Ciara McCaffrey and Michelle Breen, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 23, 2013.
Publication Type: Presentations
Changing User Needs and Expectations of Library Users
Martha Kyrillidou, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 23, 2013.
Publication Type: Presentations
Can You Measure IT? The UK Experience of TechQUAL+
Ian Hall, Jessica Stephens, and Sarah Kennedy, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
LibQUAL+ Triads: Results from the Pilot Experiences
Martha Kyrillidou and Bruce Thompson, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
Using LibQUAL+® to Identify Commonalities in Customer Satisfaction: The Secret to Success?
Selena Killick and Anne van Weerden, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
The Analysis of LibQUAL Comments with the Assistance of a SharePoint List
Marié Roux, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
Perceptions of LibQUAL: The Experiences of Library Directors, Administrators, and University Libraries in Ireland
Ciara McCaffrey, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
LibQUAL+ and ClimateQUAL at York
Stephen Town, Presentation, LibQUAL+ Exchange of Experience Workshop, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
Using LibQUAL+ to meet strategic objectives at the University of Haifa
Lynne Porat, Presentation, LibQUAL+ Exchange of Experience Workshop, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
LibQUAL+ Trends
Martha Kyrillidou, Presentation, LibQUAL+ Exchange of Experience Workshop, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
An Introduction to LibQUAL+®
Selena Killick, Presentation, LibQUAL+ Exchange of Experience Workshop, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
LibValue: Success in Teaching and Research
Carol Tenopir, Rachel Fleming-May, and Martha Kyrillidou, Webcast, Association of Research Libraries, June 13, 2013
Publication Type: Presentations
LibValue: Success in Teaching and Research (slides)
Carol Tenopir, Rachel Fleming-May, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, June 13, 2013
Publication Type: Presentations
Library Assessment Using the Tools of StatsQUAL®
Gary Roebuck, Presentation, VALE-NJ Assessment Tool Fair, Rutgers University, New Brunswick, New Jersey, May 23, 2013.
Publication Type: Presentations
Using ARL Salary Data to Make the Case for Higher Salaries
Carla Stoffle, Arnold Hirshon, Jeffrey Trzeciak, and Martha Kyrillidou, Webcast, Association of Research Libraries, May 21, 2013.
Publication Type: Presentations
Using ARL Salary Data to Make the Case for Higher Salaries (slides)
Carla Stoffle, Arnold Hirshon, Jeffrey Trzeciak, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, May 21, 2013.
Publication Type: Presentations
LibValue: Comprehensive Approaches to Defining Library Value
Bruce Kingma and Martha Kyrillidou, Webcast, Association of Research Libraries, May 9, 2013.
Publication Type: Presentations
LibValue: Comprehensive Approaches to Defining Library Value (slides)
Bruce Kingma and Martha Kyrillidou, Webcast slides, Association of Research Libraries, May 9, 2013.
Publication Type: Presentations
LibValue: Assessing the Value of E-books to Academic Libraries and Users
Paula Kaufman, Tina Chrzastowski, Lynn Wiley, and Martha Kyrillidou, Webcast, Association of Research Libraries, April 18, 2013.
Publication Type: Presentations
LibValue: Assessing the Value of E-books to Academic Libraries and Users (slides)
Paula Kaufman, Tina Chrzastowski, Lynn Wiley, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, April 18, 2013.
Publication Type: Presentations
LibValue: Value of Commons Spaces
Steve Smith, Gayle Baker, Teresa Walker, and Martha Kyrillidou, Webcast, Association of Research Libraries, March 21, 2013.
Publication Type: Presentations
LibValue: Value of Commons Spaces (slides)
Steve Smith, Gayle Baker, Teresa Walker, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, March 21, 2013.
Publication Type: Presentations
Better Salaries through Better Data: Introduction to the ARL Salary Survey
Martha Kyrillidou and Shaneka Morris, Webcast, Association of Research Libraries, March 5, 2013.
Publication Type: Presentations
Better Salaries through Better Data: Introduction to the ARL Salary Survey (slides)
Martha Kyrillidou and Shaneka Morris, Webcast slides, Association of Research Libraries, March 5, 2013.
Publication Type: Presentations
LibValue: Undergraduate Student Success
Regina Mays, Rachel Fleming-May, Teresa Walker, and Martha Kyrillidou, Webcast, Association of Research Libraries, February 14, 2013.
Publication Type: Presentations
LibValue: Undergraduate Student Success (slides)
Regina Mays, Rachel Fleming-May, Teresa Walker, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, February 14, 2013.
Publication Type: Presentations
LibValue, University of Tennessee, at the Library Assessment Forum
Martha Kyrillidou, Steven Smith, Regina Mays, Teresa Walker, Library Assessment Forum, American Library Association Midwinter Meeting, Seattle, Washington, January 25, 2013.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
Qualitative Grounding: "22 Items and Box"
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
Quantitative Evidence
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+® at Texas A&M
Michael Maciel, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
Using LibQUAL+® at McGill
Lorie Kolda, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
Use of LibQUAL+® Results in Strategic Planning at Columbia University
Nisa Bakkalbasi, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+® Triads Pilot at Arizona State University
Lisa Kammerlocher, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+® Triads Pilot -- Fall 2011 at New Mexico State University
Norice Lee, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
Beyond Positive and Negative: A Taxonomy for Open-Ended Comments
Karen Neurohr, Poster, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Building a 21st Century Learning Environment: The Power of LibQUAL+® Information to Foster Change!
Carolyn Hart, Poster, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Closing the Loop: Are Libraries Communicating Assessment Results to Students?
Meg Scharf and Nancy Cunningham, Presentation, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Coding Practices Decoded: Using NVivo Software to Analyze LibQUAL+® Comments
Sarah Dahlen, Poster, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Doing LibQUAL+® at the Worst Possible Time: How Changes in the University and Library Affected Results
David Nolfi, Marcia Rapchak, Allison Brungard, Tracie Ballock, Bridget Euliano, and Joe Nelson, Poster, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
LibQUAL+® Triads Pilot: Results from the University of Manitoba Libraries
Marie Speare, Presentation, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Protocols and Priorities, Comparing Radford University Users' Priorities using LibQUAL+® Long and Triads Survey Data: A Preliminary Study
Eric Ackermann, Poster, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Tracking Academic Outcomes: What LibQUAL+® Tells Us about How Users View Information Literacy Outcomes
Raynna Bowlby and Daniel O’Mahony, Presentation, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
We Hope it Helps: The Impact of Incentives on LibQUAL+® Response Rates
Jennifer Nutefall, Stefanie Buck, and Laurie Bridges, Poster, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
York University Libraries Implementation of LibQUAL+® Triads
Dany Savard, Marcia Salmon, and Aaron Lupton, Presentation, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
Analysis and Interpretation of the LibQUAL+® Results
Selena Killick, Presentation, LibQUAL+® France Workshop, Paris, France, June 26, 2012.
Publication Type: Presentations
ARL Profiles 2010: Capturing Digital Developments through Qualitative Inquiry
Martha Kyrillidou and Colleen Cook, Presentation, Quantitative and Qualitative Research Methods in Libraries, Limerick, Ireland, May 24, 2012.
Publication Type: Presentations
Library Services Marketing with LibQUAL+®
Martha Kyrillidou, Presentation, Gulf Cooperation Council Library Directors Meeting, Manama, Bahrain, April 11, 2012.
Publication Type: Presentations
LibQUAL+® Webcast
Martha Kyrillidou, David Green, Sandra Phoenix, Carla Stoffle and Chestalene Pintozzi, Video, Webcast Briefing, Online, February 14, 2012.
Publication Type: Presentations
LibQUAL+® Webcast (slides)
Martha Kyrillidou, Sandra Phoenix, Carla J. Stoffle, Chestalene Pintozzi and David Green, Presentation, Webcast Briefing, Online, February 14, 2012.
Publication Type: Presentations
LibQUAL+ Results: Informing Our Strategic Planning
Fred Heath, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou and Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou and Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou and Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
LIBValue - Valuing the Academic Library
Bruce Kingma, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
Using Triangulation to Study User Groups
Diane Wahl, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
LibQUAL+® Survey Administration
Selena Killick, Presentation, An Introduction to LibQUAL+® Webinar: Priority to UK, Europe, and Africa, January 17, 2012.
Publication Type: Presentations
Assessing the Return on Investment in Digitized Special Collections
Ken Wise and Gayle Baker, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January, 2012.
Publication Type: Presentations
Indicators of Value
Carol Tenopir, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January, 2012.
Publication Type: Presentations
Qualitative Grounding: "22 Items and a Box"
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January, 2012.
Publication Type: Presentations
Quantitative Evidence
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January, 2012.
Publication Type: Presentations
ARL Strategies, Tools and Projects that Demonstrate the Value of the Library in the Academy
Martha Kyrillidou, Presentation, 20th Pan Hellenic Conference of Academic Libraries, Thessaloniki, Greece, November 15, 2011.
Publication Type: Presentations
The Balanced Scorecard and MIS - Strategy Development and Evolution
Jim Self, Presentation, 20th Pan Hellenic Conference of Academic Libraries, Thessaloniki, Greece, November 15, 2011.
Publication Type: Presentations
Building Effective, Sustainable, and Practical Assessment During Challenging Times
Steve Hiller, Martha Kyrillidou and Jim Self, Presentation, 20th Pan-Hellenic Academic Libraries Conference, Thessaloniki, Greece, November, 2011.
Publication Type: Presentations
Evidence-Based Case for University Investment in Libraries During the Great Recession
Steve Hiller, Presentation, 20th Pan-Hellenic Academic Libraries Conference, Thessaloniki, Greece, November, 2011.
Publication Type: Presentations
LibQUAL+® Administration and Organizational Buy-In
Martha Kyrillidou, Presentation, Strategic Assessment of Library Services at HBCUs, Atlanta, GA, October 25, 2011.
Publication Type: Presentations
Introduction to LibQUAL+®
Martha Kyrillidou, Presentation, Strategic Assessment of Library Services at HBCUs, Atlanta, GA, October 24, 2011.
Publication Type: Presentations
Demonstrating the Value of the Library in the Academy
Martha Kyrillidou, Keynote Address, Amigos Congress 2011, University Cultural Complex of the Universidad Benemérita de Puebla (BUAP), September 9, 2011.
Publication Type: Presentations
Demostrando el valor de la Biblioteca en la Academia
Martha Kyrillidou, Presentation, 6th AMIGOS Congress 2011: The User, Information, and the Library, Puebla, Mexico, September 9, 2011.
Publication Type: Presentations
Measuring Use of Licensed Electronic Resources: A Second Iteration of the MINES for Libraries® Survey on Scholars Portal and Other Resources for the Ontario Council of University Libraries
Catherine Davidson, Dana Thomas, Martha Kyrillidou, and Terry Plum, Presentation, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 23, 2011.
Publication Type: Presentations
Regrounding LibQUAL+® for the Digital Library Environment: An Analysis of the DigiQUAL® Data
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Presentation, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
Publication Type: Presentations
Using Basic Data Visualization Methods to Explore LibQUAL+® Data
Ray Lyons and Martha Kyrillidou, Presentation, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
Publication Type: Presentations
Building a Community of Practice: The Library Assessment Conference
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, UK, August, 2011.
Publication Type: Presentations
Library Value: Emergence from Future Scenarios, and the Relationship to Transcendent Value
J. Stephen Town, Martha Kyrillidou, and Katie Burn, Presentation, Quantitative and Qualitative Research Methods in Libraries, Athens, Greece, May 25, 2011.
Publication Type: Presentations
The ARL User Guide on Scenario Planning and its Value in Relation to Assessment Activities
Martha Kyrillidou, Presentation, Quantitative and Qualitative Research Methods in Libraries, Athens, Greece, May 25, 2011.
Publication Type: Presentations
ARL Balanced Scorecard Webcast
Martha Kyrillidou, Winston Tabb, Ted Jackson, Elizabeth Mengel, Vivian Lewis, Steve Hiller, and Betsy Wilson, Presentation, February 14, 2011.
Publication Type: Presentations
12 Years of LibQUAL+® at the Texas A&M University
Michael Maciel, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
It's NOT about YOU!: Using LibQUAL+® at Brown University and at the University of Connecticut Libraries
Raynna Bowlby, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
LibQUAL+® Training Sessions 2011 - Part 1
Bruce Thompson, Association of Research Libraries, Audio File, 2011, 75MB
Publication Type: Presentations
LibQUAL+® Training Sessions 2011 - Part 2
Martha Kyrillidou, Association of Research Libraries, Audio File, 2011, 145MB
Publication Type: Presentations
LibQUAL+® Training Sessions 2011 - Part 3
Martha Kyrillidou, Association of Research Libraries, Audio File, 2011, 68MB
Publication Type: Presentations
LibQUAL+® Training Sessions 2011 - Part 4
Martha Kyrillidou, Michael Maciel, and Raynna Bowlby, Association of Research Libraries, Audio File, 2011, 145MB
Publication Type: Presentations
Qualitative Grounding: "22 Items and a Box"
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
Quantitative Evidence
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
Canada Lite: Impact of LibQUAL+® Lite on the Members of the LibQUAL+® Canada Consortium
Sam Kalb, Sylvain Champagne, Susan Czarnocki, and Eun-ha Hong, Presentation, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Coding Practices for LibQUAL+® Comments: Survey Findings
Lynda White, Eric Ackermann, Karen Neurohr, and Daniel O’Mahony, Presentation, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Does Using Item Sampling Methods in Library Service Quality Assessment Compromise Data Integrity or Zone of Tolerance Interpretation?: A LibQUAL+® Lite Study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Presentation, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Guiding Subject Liaison Librarians in Understanding and Acting on User Survey Results: A Model LibQUAL+® Consultation from ARL
Francine M. DeFranco and Raynna Bowlby, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Learning from Our Users: Using Assessment to Drive Change
Beth Avery and Diane Wahl, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
LibQUAL+® and the Information Commons Initiative at Buffalo State College: 2003 to 2009
Eugene Harvey and Maureen A. Lindstrom, Presentation, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
LibQUAL+® Data for Subject Librarians
Jeanne M. Brown, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
LibQUAL+® Lite at UNT
Diane Wahl and Hector Ponce, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Mission Difficult, but Not Impossible: How We Followed Up LibQUAL+® Results to Satisfy User Needs
Jianrong Wang and Carolyn Gutierrez, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Qualitative Assessment on a Shoestring: Developing a Cost Effective Strategy to Analyze LibQUAL+® Comments
David Nolfi, Tracie Ballock, Allison Brungard, and Bridget Euliano, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Sharing the Wealth: A Process for Engaging a Large Group in Coding LibQUAL+® Survey Comments
Daniel O’Mahony, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Thinking in Cycles: Assessment, Improvement, and Validation
Felix Chu, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Using LibQUAL+® Data for an Accreditation Review
Janice Lewis, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Using LibQUAL+® for Continuous Improvement at Eastern Washington University Libraries
Julie Miller, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
The ARL StatsQUAL® Gateway to Assessment Tools with a Focus on LibQUAL+®, MINES for Libraries®, and ClimateQUAL® Research and Practice
Martha Kyrillidou, David Green, Gary Roebuck, and Charles Lowry, Presentation, Library Research Seminar V, University of Maryland, October 8, 2010.
Publication Type: Presentations
Looking Ahead: The Future of Peformance Metrics
Martha Kyrillidou, Presentation, NISO Webinar: Measuring Use, Assessing Success, September 8, 2010.
Publication Type: Presentations
ClimateQUAL®, Change Strategies and Organizational Improvement
Sue Baughman, Paul Hanges, Martha Kyrillidou, and Mark Puente, Presentation, 2010 National Diversity in Libraries Conference, Princeton, NJ, July 15, 2010.
Publication Type: Presentations
Lib-Value Workshop: Welcome Remarks and Context-Setting (video)
Martha Kyrillidou, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, Washington, DC, June 26, 2010.
Publication Type: Presentations
Lib-Value as Collaborative Assessment
Martha Kyrillidou, Presentation, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, June 26, 2010.
Publication Type: Presentations
Lib-Value Workshop: Description of the Lib-Value Grant (video)
Regina Mays, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, Washington, DC, June 26, 2010.
Publication Type: Presentations
Lib-Value: Value, Outcomes, and Return on Investment of Academic Libraries
Regina Mays, Presentation, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, June 26, 2010.
Publication Type: Presentations
Lib-Value Workshop: The Economics of Libraries, Cost-Benefit Analysis, and Return on Investment (video)
Bruce Kingma, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, Washington, DC, June 26, 2010.
Publication Type: Presentations
The Economics of Libraries, Cost-Benefit Analysis, and Return on Investment
Bruce Kingma, Presentation, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, June 26, 2010.
Publication Type: Presentations
Lib-Value Workshop: The Library as Strategic Investment (video)
Paula Kaufman, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, Washington, DC, June 26, 2010.
Publication Type: Presentations
The Library as Strategic Investment
Paula Kaufman, Presentation, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, June 26, 2010.
Publication Type: Presentations
Measuring Value: 30-years of Experience with Valuation Studies
Donald W. King, Presentation, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, June 26, 2010.
Publication Type: Presentations
Lib-Value Workshop: Panel Discussion (video)
Paula Kaufman, Donald W. King, Bruce Kingma, Regina Mays, and Martha Kyrillidou, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, Washington, DC, June 26, 2010.
Publication Type: Presentations
Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The “LibQUAL+® Lite” Randomized Control Trial (RCT)
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Crete, May 26, 2010.
Publication Type: Presentations
Beyond LibQUAL+®: Effective, Sustainable, and Practical Assessment
Martha Kyrillidou, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The “LibQUAL+® Lite” Randomized Control Trail (RCT)
Martha Kyrillidou, Bruce Thompson, and Jacqui Dowd, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
LibQUAL+® & LibQUAL+® Lite at the University of Glasgow
Jacqui Dowd, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
Strategic Elements of LibQUAL+® at Texas A&M University
Colleen Cook, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
Value of Libraries: Relationships between Provision, Usage and Research Outcomes
Michael Jubb, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
An Introduction to LibQUAL+
Selena Killick, Presentation, University of Westminster, London, UK, February 5, 2010.
Publication Type: Presentations
An Introduction to LibQUAL+® - Survey Administration
Selena Killick, Presentation, Introduction to LibQUAL+®, University of Westminster, London, England, February 5, 2010.
Publication Type: Presentations
An Introduction to LibQUAL+® - Survey Results
Selena Killick, Presentation, Introduction to LibQUAL+®, University of Westminster, London, England, February 5, 2010.
Publication Type: Presentations
LibQUAL+® vs. LibQUAL+® Lite at the University of Glasgow
Jacqui Dowd, Presentation, Introduction to LibQUAL+®, University of Westminster, London, England, February 5, 2010.
Publication Type: Presentations
Getting Staff Involved in Assessment at the University of Connecticut Libraries
Brinley Franklin, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library
Colleen Cook, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010
Publication Type: Presentations
Qualitative Grounding: "22 Items and a Box"
Colleen Cook, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
Quantitative Evidence
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
Point of Use Web Surveys for Networked Electronic Resources: Implementation and Sampling Plans
Martha Kyrillidou, Terry Plum, and Bruce Thompson, Presentation, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Florence, Italy, August 18, 2009.
Publication Type: Presentations
Getting Staff Involved with Assessment at the University of Connecticut
Brinley Franklin, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
Journals and Academic Faculty
Jim Self and Jennifer Rutner, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
LibQUAL+® Lite in Hebrew
Lynne Porat, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
LibQUAL's Contribution to Our Quality Profile
Monica Hammes, Gerda Beukes, and Rayno Geyser, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
Perspectives from two UK institutions
Stephen Town, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
Quality of Information Control: How LibQUAL+® Survey Impacted Our Collection Development Policy
Marja Hjelt and Saija Nieminen, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
Describing the Research Library of the 21st Century: The ARL Profiles
Colleen Cook and Martha Kyrillidou, Presentation, SPEC Liaisons Meeting, ALA Annual Conference, Chicago, IL, July 10, 2009.
Publication Type: Presentations
Library Assessment Conference 2008, Seattle, Washington, August 4-7: Recap & Evaluation
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, Library Assessment Conference Forum, Chicago IL, July 10, 2009.
Publication Type: Presentations
Library Quality Assessment through LibQUAL+®
Martha Kyrillidou, Presentation, IATUL Conference, Leuven, Belgium, June 2, 2009.
Publication Type: Presentations
ARL and SCONUL Assessment Initiatives: Synergies and Opportunities
Stephen Town, Presentation, Libqual+ Exchange, Florence, Italy, 2009.
Publication Type: Presentations
Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library
Colleen Cook, Presentation, IFLA Annual Conference, Milan, Italy, 2009.
Publication Type: Presentations
Academic Research Library Support of Sponsored Research in the United States
Brinley Franklin, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Greece, May 29, 2009.
Publication Type: Presentations
ARL Library Investment Index: Why is it Important?
Brinley Franklin, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Greece, May 29, 2009.
Publication Type: Presentations
Describing the Research Library of the 21st Century: the Association of Research Libraries’ (ARL) Profile
Colleen Cook and Martha Kyrillidou, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Greece, May 29, 2009.
Publication Type: Presentations
LibQUAL+ in the UK and Beyond
Stephen Town, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Greece, May 29, 2009.
Publication Type: Presentations
LibQUAL+® Lite: A New Model for Conducting Service Quality Assessments that Both Minimizes Demands on Users and Maximizes Response Rates
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Greece, May 29, 2009.
Publication Type: Presentations
LibQUAL+: Library Assessment and ARL
Fred Heath, Presentation, XV FORO Transfronterizo de Bibliotecas, Tijuana, Mexico, March 4-5, 2009.
Publication Type: Presentations
LibQUAL+® Lite at UNT - 2008
Diane Wahl, Presentation, Texas Library Association, Houston, Texas, April 2, 2009.
Publication Type: Presentations
Focus Groups
Colleen C. Cook, Presentation, ARL Service Quality Evaluation Academy, New Orleans, LA, March 16-20, 2009.
Publication Type: Presentations
Qualitative Methods
Colleen C. Cook, Presentation, ARL Service Quality Evaluation Academy, New Orleans, LA, March 16-20, 2009.
Publication Type: Presentations
Strategic Directions for Research: 2009-2014
Colleen C. Cook, Presentation, ARL Service Quality Evaluation Academy, New Orleans, LA, March 16-20, 2009.
Publication Type: Presentations
Learning from LibQUAL+: Journal Collections and Academic Faculty
Jim Self, Presentation, Ontario Library Association Superconference, Toronto, Canada, January 29, 2009.
Publication Type: Presentations
Coding Open-Ended Comments: LibQUAL+® Survey Results - Best Practices: Stories from the Field
Karen Neurohr, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+® Survey Administration
MaShana Davis and Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+® Training: Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library
Colleen Cook, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Colleen Cook, Presentation, ALA Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Bruce Thompson, Presentation, ALA Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
We did LibQUAL+®: Now What?
Amy Hoseth, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
Library Metrics: Users, Use Trends and New Service Models
Steve Hiller, Presentation, Library Assessment Forum, American Library Association, Denver, CO, January 23, 2009.
Publication Type: Presentations
Budget-Reduction Planning: The University of Miami Experience
Sharyn Ladner, Presentation, ARL Library Assessment Forum, Denver, CO, January 23, 2009.
Publication Type: Presentations
MINES for Libraries™: Measuring the Impact of Networked Electronic Services
Martha Kyrillidou, Presentation, PALCI conference call, October 24, 2008.
Publication Type: Presentations
LibQUAL+™: Score Norms
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Presentation, 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
Publication Type: Presentations
Comparisons of Library Users Expectations and Perceptions Across North American, European, African, Asian and Australian Libraries
Martha Kyrillidou, Colleen Cook, and Bruce Thompson, Presentation, 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
Publication Type: Presentations
Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library
Colleen Cook, Presentation, 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
Publication Type: Presentations
Effective, Sustainable and Practical Library Assessment
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, Boston University, Boston, MA, September 8, 2008.
Publication Type: Presentations
Analyzing LibQUAL+TM Comments Using Excel: An Accessible Tool for Engaging Discussion and Action
Elizabeth C. Habich, Presentation, Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
Publication Type: Presentations
Are LibQUAL+ Open-ended Comments an Indicator of User Satisfaction? Examination of a Method of Re-coding LibQUAL+ Comments
Alan Gale and Ron Ward, Poster, Library Assessment Conference, University of Washington, Seattle, Washington, August 4-8, 2008.
Publication Type: Presentations
Are They Really That Different?: Identifying Needs and Priorities Across User Groups and Disciplines at the University of Notre Dame through LibQUAL+® Comments
Sherri Jones and Jessica Kayongo, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Bench-marking on a National Scale: The 2007 LibQUAL+® Canada Experience
Sam Kalb, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Consortial Participation in LibQUAL+: Outcomes and Benefits
Kathy Tomajko, Poster, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Diving into Assessment: LibQUAL+® as a Springboard
Lorelei Harris, Leona Jacobs, and Donna Seyed-Mahmoud, Poster, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Does Size Matter? The Effect of Resource Base Size on Faculty Service Quality Perceptions in Academic Libraries
Damon Jaggars, Fred Heath, and Shanna Smith, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Evaluating the Evaluators: Library Assessment in South African Academic Libraries
Anette van Vuren, Poster, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Examining the Overlooked: Comments from Incomplete 2007 LibQUAL+® Survey Responses
Gordon Fretwell, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Getting Started: Applying Atlas.ti and NESSTAR to the LibQUAL+® Results at UBC Library
Margaret Friesen, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
LibQUAL+ Lite: A New Model for Conducting Service Quality Assessments That Both Minimizes Demands on Users and Maximizes Response Rates
Colleen Cook, Martha Kyrillidou, and Bruce Thompson, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
LibQUAL+® @ Pao Yue-kong Library: Gaining Stakeholders’ Support through Benchmarking
Winnie Yuen Ming Chim, Poster, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
LibQUAL+® and the Evolution of “Library as Place” at Radford University, 2002-2008
Eric Ackermann, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Using LibQUAL+® to Inform and Assess Strategic Planning
Barbara Cockrell and Bradford Dennis, Poster, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Using the Adequacy and Superiority Scales and Scores to Gain Insight and Understanding of LibQUAL+ Results
Ron Ward and Alan Gale, Poster, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Measuring the Impact of Networked Electronic Resources: Developing Assessment Infrastructure for Libraries, State, and Other Types of Consortia
Terry Plum, Brinley Franklin, Martha Kyrillidou, Gary Roebuck, Raynna Bowlby, Mashana Davis, and Kristina Justh, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-6, 2008.
Publication Type: Presentations
LibQUAL+® Implementation Procedures
Bruce Thompson and Colleen Cook, Presentation, 3rd Lodz Library Conference, Lodz, Poland, June 25, 2008.
Publication Type: Presentations
LibQUAL+®: An Overview
Bruce Thompson and Colleen Cook, Presentation, 3rd Lodz Library Conference, Lodz, Poland, June 25, 2008.
Publication Type: Presentations
Effective, Sustainable, and Practical Library Assessment
Steve Hiller, Presentation, LibQUAL+® Results Meeting, University of York, York, UK, June 23, 2008.
Publication Type: Presentations
LibQUAL+ and Beyond: Using Results Effectively
Darien Rossiter, Presentation, LibQUAL+® Results Meeting, University of York, York, UK, June 23, 2008.
Publication Type: Presentations
LibQUAL+® and Beyond: Using Results Effectively
Martha Kyrillidou, Presentation, University of York, York, UK, June 23, 2008.
Publication Type: Presentations
Metrics that Matter: Peformance Measures and the Balanced Scorecard
Jim Self, Presentation, LibQUAL+® Results Meeting, University of York, York, UK, June 23, 2008.
Publication Type: Presentations
Demonstrating Library Value: Practical Approaches to Effective and Sustainable Library Assessment
Steve Hiller and Martha Kyrillidou, Presentation, University of Haifa, Mount Carmel, Haifa, Israel, April 2, 2008.
Publication Type: Presentations
Performance Measurement in Libraries
Steve Hiller and Martha Kyrillidou, Performance Measurement in Libraries-Special Workshop, Info 2008, Tel Aviv, Israel, March 31, 2008.
Publication Type: Presentations
A Report From the User Study WG, Keio University
Yukiko Sakai, Presentation, International Symposium on LibQUAL+®: Knowing Your Users -- Assessment of Library Service Quality, Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
User Survey and Evaluation at the Osaka University Library
Takashi Yamasaki, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
Case Study for "Sacred Cows": a demonstration of "Nominal Group Technique"
Colleen Cook and Martha Kyrillidou, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
LibQUAL+®: Using the Result for Library Management
Colleen Cook, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
Library Service Quality Assessment, Users and User Study
Yoshinori Sato, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008. (In Japanese).
Publication Type: Presentations
The LibQUAL+® Assessment Service for Libraries
Martha Kyrillidou, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
LibQUAL+®, MINES for Libraries™ and Other Tools; Packaging Results to Communicate to Stakeholders
Gary Roebuck and Kristina Justh, Presentation, "Planning for Results: Making Data Work for You," The Cato Institute, Washington, DC, February 20, 2008.
Publication Type: Presentations
Why assess? What is assessment? What do we mean by actionable data?
Martha Kyrillidou, Presentation, Planning for Results: Making Data Work for You, The Cato Institute, Washington, DC, February 20, 2008.
Publication Type: Presentations
Apprivoiser LibQUAL+™
Richard Dumont, Presentation, Introduction to LibQUAL+® workshop, Paris, France, January 28, 2008.
Publication Type: Presentations
Paris: LibQUAL+® Introduction
Martha Kyrillidou, Presentation, Introduction to LibQUAL+® workshop, Paris, France, January 28, 2008.
Publication Type: Presentations
Using LibQUAL+®
Selena Killick, Presentation, Introduction to LibQUAL+® workshop, Paris, France, January 28, 2008.
Publication Type: Presentations
An Introduction to LibQUAL+
Selena Killick, Presentation, Introduction to LibQUAL+® Workshop, University of Westminster, London, UK, January 21, 2008.
Publication Type: Presentations
LibQUAL+ Process Overview
Selena Killick, Presentation, Introduction to LibQUAL+ Workshop, University of Westminster, London, UK, January 21, 2008.
Publication Type: Presentations
The Votes Are In! What's Next?
Selena Killick, Presentation, Introduction to LibQUAL+®, London, UK, January 21, 2008.
Publication Type: Presentations
An Introduction to LibQUAL+
Selena Killick, Presentation, Aslib Engineering Group (AGM), Imperial College of Science and Technology, London, UK, January 17, 2008.
Publication Type: Presentations
LibQUAL(TM) Impact On the Texas A&M University Libraries
Colleen Cook, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
LibQUAL+® Survey Administration
MaShana Davis, Kristina Justh, and Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Colleen Cook, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
WVU Libraries: LibQUAL Surveys 2003, 2005, and 2007
Amanda Darby, Ryan D'Souza, Dave Hughes, and Angela Julien, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
Assessment at Cornell
Xin Li, Presentation, Library Assessment Forum, University of Pennsylvania, Philadelphia, PA, January 11, 2008.
Publication Type: Presentations
Building Frameworks of Organizational Intelligence
Joe Zucca, Presentation, ARL Library Assessment Forum, University of Pennsylvania, Philadelphia, PA, January 11, 2008.
Publication Type: Presentations
Library Assessment in North America
Stephanie Wright and Lynda White, Presentation, ARL Library Association Mid-Winter Conference, University of Pennsylvania, Philadelphia, PA, January 11, 2008.
Publication Type: Presentations
Demonstrating Our Value: Practical Approaches to Effective Library Assessment
Steve Hiller, Presentation, Hawaii Library Association Preconference Workshop, Koloa, Hawaii, November 9, 2007.
Publication Type: Presentations
LibQUAL+® & Beyond: Applying Your Survey Results & Other Performance Measures in Library Practice
Martha Kyrillidou, Steve Hiller, and Jim Self, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Drilling Down: LibQUAL Quantiative and Qualitative Data
Allison Sivak, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Evidence-based Librarianship
Jesse McGowan, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Following up on LibQUAL+: Qualitative Data Analysis Workshop
Colleen Cook, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Le sondage LibQUAL+ 2007 à HEC Montréal - Une première expérience réussie qui s’intègre au processus de planification stratégique de la bibliothèque
Sylvain Champagne, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
LibQUAL Canada: Results Highlights
Martha Kyrillidou and Gary Roebuck, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
LibQUAL+® 2007: An Introduction
Bruce Thompson, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Preparing to Work Effectively with LibQUAL+® Survey Results
Raynna Bowlby and Martha Kyrillidou, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Presenting LibQUAL+® Results for Action
Margaret Martin Gardiner, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
Service Quality Bench-marking on a National Scale - LibQUAL Canada 2007
Sam Kalb, Presentation, IFLA Satellite Conference on Global Statistics, August 18-19, 2008.
Publication Type: Presentations
ARL Statistics and Measurement Program: Effective, Sustainable and Practical Assessment
Martha Kyrillidou, Steve Hiller, and Jim Self, Presentation, University of Cape Town, Cape Town, South Africa, August 16, 2007
Publication Type: Presentations
DigiQUAL™: A digital library evaluation service
Martha Kyrillidou and Bruce Thompson, Presentation, 7th Northumbria International Conference on Performance Measurement in libraries and information services, Stellenbosch, South Africa, August 13-16, 2007.
Publication Type: Presentations
Bound for Disappointment: Faculty and Journals at Research Institutions
Jim Self, Presentation, 7th Northumbria International Conference on Performance Measurement in libraries and information services, Stellenbosch, South Africa, August 13-16, 2007.
Publication Type: Presentations
LibQUAL+ Finding the Right Numbers
Jim Self, Presentation, LibQUAL+® meeting, Stellenbosch, South Africa, August 13, 2007.
Publication Type: Presentations
LibQUAL+ in the UK & Ireland: Five years experience
Stephen Town and Selena Lock, Presentation, 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Stellenbosch, South Africa, August 13-16, 2007.
Publication Type: Presentations
LibQUAL+: The Arizona State University Libraries' Experience
Vicki Coleman, Presentation, LibQUAL+® meeting, Stellenbosch, South Africa, August 13, 2007.
Publication Type: Presentations
LibQUAL+® in South Africa
Sherrie Schmidt and Martha Kyrillidou, Presentation, LibQUAL+® meeting, Stellenbosch, South Africa, August 13, 2007.
Publication Type: Presentations
LibQUAL+®: An Introduction
Martha Kyrillidou, Presentation, Consortium of Swiss Academic Libraries, National Library, Bern, Switzerland, July 9, 2007.
Publication Type: Presentations
Background on the U.K./SCONUL LibQUAL+ Implementation
J. Stephen Town, Presentation, LibQUAL+® International Workshop, University of Westminster, London, UK, July 5-6, 2007.
Publication Type: Presentations
Effectively Using LibQUAL+ Data
J. Stephen Town, Presentation, LibQUAL+® International Workshop, University of Westminster, London, UK, July 5-6, 2007.
Publication Type: Presentations
Preparing to Work Effectively with LibQUAL+® Survey Results
Raynna Bowlby and Martha Kyrillidou, Presentation, ALA Conference, Washington, DC, June 26, 2007.
Publication Type: Presentations
Learning from LibQUAL+: Measuring What You Already Know and What You Could Never Imagine
Brian Mathews, Presentation, LibQUAL+® Community: A Results Meeting, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
LibQUAL+ Finding the Right Numbers
Jim Self, Presentation, LibQUAL+® Community: A Results Meeting, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
LibQUAL+® 2007: An Introduction
Martha Kyrillidou and MaShana Davis, Presentation, LibQUAL+™ Introductory Workshop, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Colleen Cook, LibQUAL+™ Introductory Workshop, ALA Annual Conference, The Madison Hotel, Washington, DC, June 25, 2007.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Colleen Cook, Presentation, LibQUAL+™ Introductory Workshop, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
Using Your LibQUAL+ Results
Dawn Thistle, Presentation, LibQUAL+® Community: A Results Meeting, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
Your LibQUAL+® Community: A Results Meeting
Martha Kyrillidou, Presentation, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
ARL New Measures—A View from Cornell
Anne Kenney, Presentation, ARL Survey Coordinators and SPEC Liaisons Meeting, Washington, DC, June 22, 2007.
Publication Type: Presentations
ARL Task Force Recommendations
Colleen Cook, Presentation, ARL Survey Coordinators and SPEC Liaisons Meeting, Washington, DC, June 22, 2007.
Publication Type: Presentations
LibQUAL+ Results: What Now?
Dawn Thistle, Presentation, Massachusetts Conference of Chief Librarians of Public Higher Educational Institutions (MCCLPHEI) results meeting, Boston, MA, June 12, 2007.
Publication Type: Presentations
MINES for Libraries™: Measuring the Impact of Networked Electronic Services
Martha Kyrillidou, Terry Plum, and Bruce Thompson, Presentation, Rutgers University Library, New Brunswick, NJ, June 1, 2007.
Publication Type: Presentations
Performance Measurement in Academic Libraries
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, EBLIP4, Durham, North Carolina, May 11, 2007.
Publication Type: Presentations
When the Evidence Isn't Enough: Organizational Factors that Influence Effective and Sustainable Library Assessment
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, EBLIP4, Durham, North Carolina, May 7, 2007.
Publication Type: Presentations
Alumna of the Year Speech at Kent State University
Martha Kyrillidou, School of Library and Information Science, Kent State University, Kent, OH, April 11, 2007.
Publication Type: Presentations
Qualitative Methods Q&A
Colleen Cook, Presentation, Service Quality Evaluation Academy, New Orleans, LA, March 13, 2007.
Publication Type: Presentations
The Research Process
Colleen Cook, Presentation, Service Quality Evaluation Academy, New Orleans, LA, March 13, 2007.
Publication Type: Presentations
Focus Groups
Colleen Cook, Presentation, ARL Assessment Academy, New Orleans, LA, March 2007.
Publication Type: Presentations
Background on the U.K./SCONUL LibQUAL+ Implementation
Stephen Town, Presentation, LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
How to Participate in LibQUAL+ and Effectively Utilise the Data
Stephen Town, Presentation, LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL @ the University of Bath
Presentation, Libqual+® International Workshop, University of Westminster, Marylebone Campus, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+ at Leeds - One Year On
Pippa Jones, Presentation, LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+™ Introduction
Bruce Thompson and Colleen Cook, Presentation, LibQUAL+® Introductory Workshop, ALA Annual Conference, Seattle, WA, January 22, 2007 and LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Bruce Thompson and Colleen Cook, Presentation, LibQUAL+® Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007 and LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Bruce Thompson, Presentation, LibQUAL+® Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007 and LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+ Results: What Now?
Dawn Thistle, Presentation, LibQUAL+® Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007.
Publication Type: Presentations
LibQUAL+: What Have We Gotten Ourselves Into?
Dawn Thistle, Presentation, LibQUAL+® Introductory Workshop, ALA Annual Conference, Seattle, WA, January 22, 2007.
Publication Type: Presentations
LibQUAL+® 2007: An Introduction
MaShana Davis and Martha Kyrillidou, Presentation, Birmingham, AL, January 17, 2007, Seattle, WA, January 22, 2007, and London, January 25-26, 2007.
Publication Type: Presentations
Library Assessment: LibQUAL+ and the Library Summit Concept
Fred Heath, Presentation, LibQUAL+® Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007.
Publication Type: Presentations
Using LibQUAL+ to Develop Accountability with Key Stakeholders
Raynna Bowlby, Presentation, LibQUAL+® Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007.
Publication Type: Presentations
Your LibQUAL+® Community: A Results Meeting
Martha Kyrillidou, Presentation, ALA Midwinter Meeting, Seattle, WA, January 22, 2007.
Publication Type: Presentations
E-Metrics Services and ARL Statistics
Nancy Turner, Presentation, ARL Survey Coordinators Meeting, ALA Annual Conference, Seattle, WA, January 19, 2007.
Publication Type: Presentations
Library Assessment Conference: Charlottesville 2006
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, Library Assessment Meeting, ALA Annual Conference, Seattle, WA, January 19, 2006.
Publication Type: Presentations
LibQUAL at UAB Lister Hill Library
Pat Higginbottom, Presentation, Implementing LibQUAL+™ in the Network of Alabama Academic Libraries (NAAL) Consortium, Birmingham, AL, January 17, 2007.
Publication Type: Presentations
LibQUAL+ @ Samford
Jean Thomason, Presentation, Implementing LibQUAL+™ in the Network of Alabama Academic Libraries (NAAL) Consortium, Birmingham, AL, January 17, 2007.
Publication Type: Presentations
LibQUAL+ at the University of Alabama: The Rest of the Story
Lou Pitschmann, Presentation, Implementing LibQUAL+® in the Network of Alabama Academic Libraries (NAAL) Consortium, Birmingham, AL, January 17, 2007.
Publication Type: Presentations
Using LibQUAL+® to Inform Strategic Planning
Bradford W. Dennis and Barbara Cockrell, Presentation, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
Implementing LibQUAL+® - Massachusetts LSTA Orientation, MCCLPHEI Consortium
Martha Kyrillidou, Presentation, Boston, MA, November 1, 2006.
Publication Type: Presentations
LibQUAL+ Results: What Now?
Dawn Thistle, Presentation, LibQUAL+® Results Meeting, University of Massachusetts, Boston, MA, November 1, 2006.
Publication Type: Presentations
Discussion on the 2006 LibQUAL+ Session 1 Experience
J. Stephen Town, Presentation, LibQUAL+® Results Meeting, University of Westminster, London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL 2006 at London South Bank
Peter Godwin, Presentation, London South Bank University, London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL+ at Cranfield University
Selena Lock, Presentation, LibQUAL+ International Results Meeting, London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL+: National Library for Health pilot
Cath McCafferty, Presentation, Mersey Care NHS Trust, London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL+™ at Glasgow University Library 2006
Jackie Dowd, Presentation, London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL+™: A Brief Overview
Bruce Thompson, Presentation, London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL+™: International Results Meeting
Colleen Cook, Presentation, University of Westminster, London, UK, July 17, 2006.
Publication Type: Presentations
Wageningen UR Library LibQUAL+™ results
Jos Smelik, Presentation, LibQUAL+™ 2006 - International Results Meeting, London, July 17, 2006.
Publication Type: Presentations
Global Developments in Assessment: LibQUAL+® and Beyond
Duane Webster and Selena Lock, Presentation, 6th International JISC/CNI Conference, York, UK, July 6-7, 2006.
Publication Type: Presentations
Four Years of LibQUAL
Deborah Poole, Presentation, LibQUAL+® Meeting, Loyola University New Orleans, Monroe Library, New Orleans, LA, June 26, 2006.
Publication Type: Presentations
LibQUAL+ Results 2006 Workshop: The Saint Mary’s University Experience
Madeleine Lefebvre, Presentation, New Orleans, LA, June 26, 2006.
Publication Type: Presentations
LibQUAL+™: A Consortium's Perspective
Brian Roberts, Presentation, New Orleans, LA, June 26, 2006.
Publication Type: Presentations
LibQUAL+™: A Fairytale About "22 Items and A Box"
Martha Kyrillidou, Presentation, LibQUAL+™ Results Meeting, New Orleans, LA, June 26, 2006 and London, UK, July 17, 2006.
Publication Type: Presentations
LibQUAL+™ at Rhodes University Library: An overview of the first South African implementation
Anne Moon, Paper, FOTIM Conference, June 20-22, 2006.
Publication Type: Presentations
LibQUAL+™ Process Overview: Using the Web as a Management Tool
Martha Kyrillidou, Presentation, LibQUAL+™ Canada Meeting, Ottawa, Canada, June 14, 2006.
Publication Type: Presentations
Quantitative and Qualitative Methods for Assessing and Improving Outcomes and Service Quality
Colleen Cook, Presentation, LibQUAL+™ Canada Workshop, Ottawa, Canada, June 14, 2006.
Publication Type: Presentations
LibQUAL+™: An Overview
Bruce Thompson, Presentation, CASLIN, Czech Republic, June 11-15, 2006.
Publication Type: Presentations
Stability of Library Service Quality Benchmarking Norms Across Time and Cohorts: a LibQUAL+™ Study
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Presentation, Asia-Pacific Conference of Library and Information Education and Practice (A-LIEP), Singapore, April 4-7 2006.
Publication Type: Presentations
Academic Library and Information Services: New Paradigms for the Digital Age
Colleen Cook and Fred Heath, Presentation, LibQUAL+™ 8th International Bielefeld Conference, Bielefeld, Germany, February 8, 2006.
Publication Type: Presentations
Tell Us How the Library Can Serve You?: LibQUAL+ @ Queen's and Western
Sam Kalb and Margaret Martin Gardiner, Presentation, Ontario Library Association Super conference, Ontario, Canada, February 3, 2006.
Publication Type: Presentations
Background on the U.K./SCONUL LibQUAL+ implementation
Stephen Town, Presentation, LibQUAL+™ International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
Focus on SCONUL Institutions: Cranfield University - DCMT Campus
Stephen Town, Presentation, LibQUAL+® International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
Focus on the National Health Service
Colin Davies, Presentation, LibQUAL+® International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
How to Participate in LibQUAL+ and Effectively Utilise the Data
Stephen Town, Presentation, LibQUAL+™ International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
LibQUAL 2005 at London South Bank
Peter Godwin, Presentation, LibQUAL+® International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
LibQUAL+ and the Library Summit Concept
Fred Heath, Presentation, LibQUAL+® International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
LibQUAL+™ at Glasgow University Library: 2003 - 2006
Jacqui Dowd, Presentation, LibQUAL+® International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
LibQUAL+™: Library Survey at University of Liverpool 2003 and 2004
Carol Kay, Presentation, LibQUAL+™ International Workshop, London, UK, February 2-3, 2006.
Publication Type: Presentations
Demonstrating Value and Creating Value: Evidence-Based Library Management through MINES for Libraries™
Brinley Franklin and Martha Kyrillidou, Presentation, Scholars Portal Forum, Ontario Council of University Libraries, Toronto, Canada, February 1, 2006.
Publication Type: Presentations
LibQUAL Analysis at a Liberal Arts College: a Journey
Sara Penhale, Presentation, ALA Midwinter Meeting, San Antonio, Texas, January 23, 2006.
Publication Type: Presentations
LibQUAL+ and the Library Summit Concept
Fred Heath and Joy Boykin, Presentation, ALA Midwinter Meeting, San Antonio, Texas, January 23, 2006.
Publication Type: Presentations
LibQUAL+: A Fairytale About "22 Items and a Box" (San Antonio, TX and London, UK - 2006)
Martha Kyrillidou, Presentation, ALA Midwinter Meeting, San Antonio, Texas / London, UK, January 23 / February 1-2, 2006.
Publication Type: Presentations
LibQUAL+™ Process Management: Using the Web as a Management Tool
Amy Hoseth, Presentation, ALA Midwinter Meeting, San Antonio, Texas, January 23, 2006.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Colleen Cook and Bruce Thompson, Presentation, ALA Midwinter Meeting, San Antonio, Texas, January 23, 2006.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Bruce Thompson and Colleen Cook, Presentation, ALA Midwinter Meeting, San Antonio, Texas, January 23, 2006.
Publication Type: Presentations
The Library Assessment Journey at Emory
Susan B. Bailey, Presentation, ALA Midwinter Meeting, San Antonio, TX, January 23, 2006.
Publication Type: Presentations
Measuring Library Services
Martha Kyrillidou, Presentation, Initiative to Recruit a Diverse Workforce Leadership Symposium, San Antonio, TX, January 21, 2006.
Publication Type: Presentations
The Role of Assessment in Research Libraries
Julia Blixrud, Presentation, Initiative to Recruit a Diverse Workforce Leadership Symposium, San Antonio, TX, January 21, 2006.
Publication Type: Presentations
Making Library Assessment Work: Progress Report of an ARL Project
Steve Hiller, Jim Self, and Martha Kyrillidou, Presentation, ARL MLAW participants meeting, San Antonio, TX, January 20, 2006.
Publication Type: Presentations
SUSHI: Standardized Usage Statistics Harvesting Initiative
Tim Jewell and Oliver Pesch, Presentation, ALA Midwinter Meeting, San Antonio, Texas, January 2006.
Publication Type: Presentations
An Introduction to LibQUAL+™
Martha Kyrillidou, Amy Hoseth, and Jonathan Sousa, Presentation, New Ways of Listening to Library Users Workshop, Washington, DC, November 5, 2005.
Publication Type: Presentations
Technological Tools for Assessment
Jonathan Sousa, Presentation, New Ways of Listening to Library Users Workshop, Washington, DC, November 4-5, 2005.
Publication Type: Presentations
New Ways of Listening to Library Users: New Tools for Measuring Service Quality
A. Parasuraman, Presentation, New Ways of Listening to Library Users Workshop, Washington, DC, November 4-5, 2005.
Publication Type: Presentations
LibQUAL+™ Process Management: Using the Web as a Management Tool
Amy Hoseth, Presentation, Massachusetts LSTA orientation meeting, Boston, Mass., October 21, 2005 and at the New Ways of Listening to Library Users workshop, Washington, DC, November 4-5, 2005.
Publication Type: Presentations
An Introduction to LibQUAL+™
Amy Hoseth, Presentation, Massachusetts LSTA orientation meeting, Boston, MA, October 21, 2005
Publication Type: Presentations
How to Listen to your Customers Using LibQUAL+™
Brian Mathews and Caroline Killens, Presentation, GUGM Conference, Macon, Georgia, May 19, 2005.
Publication Type: Presentations
LibQUAL+™ Introduction
Martha Kyrillidou and Bruce Thompson, Presentation, National Library for Health, London, UK, August 26, 2005.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Martha Kyrillidou and Bruce Thompson, Presentation, National Library for Health, London, UK, August 26, 2005.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Martha Kyrillidou and Bruce Thompson, Presentation, National Library for Health, London, UK, August 26, 2005.
Publication Type: Presentations
Making Library Assessment Work: Progress Report of an ARL Project
Steve Hiller, Jim Self, and Martha Kyrillidou, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-25, 2005.
Publication Type: Presentations
The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal
Brinley Franklin, Martha Kyrillidou, and Toni Olshen, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
The New Library User in Sweden: A LibQUAL+™ Study
Martha Kyrillidou and Ann-Christin Persson, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
After the Academy
Selena Lock, Presentation, LibQUAL+™ International Results Meeting, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
International Results Meeting: LibQUAL+™
Colleen Cook, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
LibQUAL 2005 at London South Bank and a Linconshire man in Chicago
Peter Godwin, Presentation, LibQUAL+® International Results Meeting, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, Aug. 22-23, 2005.
Publication Type: Presentations
LibQUAL+ in the local context: results, action and evaluation
Selena Lock and Stephen Town, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22, 2005.
Publication Type: Presentations
LibQUAL+ in the UK and Ireland: three years findings and experience
Stephen Town and Selena Lock, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
LibQUAL+™ Around and About
Martha Kyrillidou, Presentation, LibQUAL+™ International Results Meeting, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
Living & Learning with LibQUAL+™
Jacqui Dowd, Presentation, LibQUAL+™ International Results Meeting, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
University of Connecticut Libraries: LibQUAL+™ Management Information
Brinley Franklin, Presentation, LibQUAL+™ International Results Meeting, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22, 2005.
Publication Type: Presentations
LibQUAL: The UK and London South Bank Experience
Peter Godwin, Presentation, Moving From Assessment to Action: LibQUAL+® Results Meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Using LibQUAL+™ Results: Observations from ARL Program “Making Library Assessment Work”
Steve Hiller, Presentation, Moving From Assessment to Action: LibQUAL+® Results Meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
COUNTER: a practical approach to measuring online usage
Peter Shepherd, Presentation, ALCTS meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
E-Use Measurement: A Detour Around the Publishers
Joe Zucca, Presentation, ALCTS meeting held at the ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Standards for Use Measures for Electronic Resources
Martha Kyrillidou, Presentation, ALCTS meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Use Measures for Electronic Resources: Theory and Practice - A Librarian’s Perspective
Brinley Franklin, Presentation, ALCTS meeting held, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Use Measures for Electronic Resources: Theory and Practice - A Vendor’s Perspective
Oliver Pesch, Presentation, ALCTS meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
What does Elsevier count?
Daviess Menefee, Presentation, ALCTS meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
LibQUAL+™: Reliability and Validity of 2004 LibQUAL+™ Scores for Different Language Translations
Martha Kyrillidou, Colleen Cook, and Bruce Thompson, Presentation, LRRT session, ALA Annual Conference, Chicago IL, June 23-29, 2005.
Publication Type: Presentations
Usage Statistics on BioOne
Todd Carpenter, Presentation, ALCTS meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
An Introduction to Web Metrics
Paul G. Strupp, Presentation, ARL Web Analytics Workshop (Webmetrics), 2005 ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
ARL Task Force on New Ways of Measuring Collections: Preliminary Report
Brinley Franklin, Presentation, ARL Membership Meeting and the Survey Coordinators Meeting, May, 2005.
Publication Type: Presentations
Making Library Assessment Work: Practical Approaches for Developing and Sustaining Effective Assessment - Phase I Update
Steve Hiller, Presentation, ARL Survey Coordinators meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Project Counter in Brief
Jim Self, Presentation, ARL Survey Coordinators meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Webmetrics Workshop
Martha Kyrillidou, Presentation, ARL Web Analytics Workshop (Webmetrics), ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
ARL Statistics and Measurement
Martha Kyrillidou and Brinley Franklin, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
Background on the SCONUL LibQUAL+ Implementation
Stephen Town, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
Evaluating the Usage of Networked Electronic Resources
Terry Plum, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
LibQUAL+™ Around and About
Martha Kyrillidou, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
LibQUAL+™ Introduction
Bruce Thompson, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
Library Assessment: Why Today and Not Tomorrow
Martha Kyrillidou and Colleen Cook, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
Measuring the Impact of Networked Electronic Services (MINES): The North American Experience
Brinley Franklin, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
Developing the DigiQUAL Protocol for Digital Library Evaluation
Sarah Giersch, Presentation, ACM / IEEE Joint Conference on Digital Libraries, Denver, CO, June 9, 2005.
Publication Type: Presentations
Qualitative Methods
Colleen Cook, Presentation, ARL Service Quality Evaluation Academy, Austin, TX, May 29-June 2, 2005.
Publication Type: Presentations
Assessing the Value of Networked Electronic Services: The MINES survey
Martha Kyrillidou, Brinley Franklin, and Terry Plum, Panel Session, 12th National ACRL Conference, Minneapolis, MN, April 8, 2005.
Publication Type: Presentations
Is There Life After LibQUAL+™?
Bradford W. Dennis, Presentation, ACRL, Minneapolis, MN, April 8, 2005.
Publication Type: Presentations
ACRL: Outcome Assessment Tools for the Library of the Future: MINES at OCUL
Toni Olshen, Presentation, ACRL Preconference Workshop, Minneapolis, MN, April 7, 2005.
Publication Type: Presentations
LibQUAL+® Introduction
Colleen Cook and Bruce Thompson, ACRL Preconference Workshop on "Outcomes Assessment Tools for the Library of the Future: : LibQUAL+® and MINES", April 7, 2005.
Publication Type: Presentations
LibQUAL+® Qualitative Grounding
Colleen Cook and Bruce Thompson, ACRL Preconference Workshop on "Outcomes Assessment Tools for the Library of the Future: : LibQUAL+® and MINES", April 7, 2005.
Publication Type: Presentations
LibQUAL+® Quantitative Evidence
Colleen Cook and Bruce Thompson, ACRL Preconference Workshop on "Outcomes Assessment Tools for the Library of the Future: : LibQUAL+® and MINES", April 7, 2005.
Publication Type: Presentations
MINES for Libraries
Brinley Franklin, Presentation, ACRL Preconference Workshop, Minneapolis, MN, April 7, 2005.
Publication Type: Presentations
Outcome Assessment Tools for the Library of the Future
Martha Kyrillidou, Presentation, ACRL Preconference Workshop, Minneapolis, MN, April 7, 2005.
Publication Type: Presentations
Technical Implementation of the MINES Survey Methodology
Terry Plum, Presentation, ACRL Preconference Workshop, Minneapolis, MN, April 7, 2005.
Publication Type: Presentations
LibQUAL+™ Introduction
Colleen Cook and Bruce Thompson, Presentation, Educause Australasia, Auckland, NZ, April 5, 2005.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Colleen Cook and Bruce Thompson, Presentation, Educause Australasia, Auckland, New Zealand, April 5, 2005.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Colleen Cook and Bruce Thompson, Presentation, Educause Australasia, Auckland, NZ, April 5, 2005.
Publication Type: Presentations
LibQUAL+™, Libraries, and Google™
Martha Kyrillidou, Fred Heath, and Jonathan Sousa, Presentation, CNI Spring 2005 Task Force Meeting, Washington, DC, April 4, 2005.
Publication Type: Presentations
De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL)
Program, Conférence des recteurs et des principaux des universités du Québec (CREPUQ), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
Assessing Information Literacy Skills: A Look at Project SAILS
Joseph A. Salem Jr., Presentation, CREPUQ Program: De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11 2005.
Publication Type: Presentations
Le New Measures Initiative de American Library Association (ARL)
Martha Kyrillidou, Presentation, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
LibQUAL+ @ McGill
Anastassia Khouri, Presentation, CREPUQ Atelier de reflexion De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
LibQUAL+: Description de la situation – Université Laval
Alain Bourque, Paper, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
LibQUAL+™: Managing and Enhancing Information: Cultures and Conflicts
Colleen Cook, Presentation, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
MINES: Measuring the Impact of Networked Electronic Services
Brinley Franklin, Presentation, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
Sondage LibQUAL+ 2004 à l’Université de Montréal
Maryse Legault, Presentation, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
Background on the SCONUL LibQUAL+ Implementation
Stephen Town, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
How to Participate In LibQUAL+ and Effectively Utilise the Data
Stephen Town, Presentation, LibQUAL+® International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+ at LSBU
Peter Godwin, Presentation, LibQUAL+® International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+: A Fairytale About "22 Items and a Box" (Shrivenham, UK - 2005)
Martha Kyrillidou, Presentation, LibQUAL+® International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+™ at Glasgow University Library
Jacqui Dowd, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+™ Qualitative Grounding: 22 Items and a Box (Shrivenham, UK - 2005)
Colleen Cook and Bruce Thompson, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Colleen Cook and Bruce Thompson, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
The Oxford experience – pluses and minuses
Mike Heaney, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
What will ARL do for you? What will you do?
Martha Kyrillidou, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
Clemson University Libraries: Library Summit Concept
Joe Boykin, Presentation, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
LibQUAL+ 2004 at the University of Connecticut Libraries
Francine DeFranco, Presentation, LibQUAL+™: A Total Market Survey with 22 Items and a Box, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
LibQUAL+: A Total Market Survey with 22 Items and a Box
Eileen E. Hitchingham, Presentation, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
LibQUAL+™: A 180° Perspective
Consuella Askew, Presentation, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
LibQUAL+™: The University of Washington Experience
Betsy Wilson, Presentation, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
The Library Summit: The University of Texas Libraries Experience
Jocelyn Duffy, Presentation, LibQUAL+™: A Total Market Survey with 22 Items and a Box, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
University of Connecticut Libraries: LibQUAL+™ Management Information
Brinley Franklin, Presentation, LibQUAL+™: A Total Market Survey with 22 Items and a Box, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
University of Minnesota - LibQUAL+ Presentations
Frank Elliott, Presentation, LibQUAL+™: A Total Market Survey with 22 Items and a Box, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
Introducing EMET: NAL's E-Metrics Database
Kris Brandriff and Kate Hayes, Presentation, ARL Survey Coordinators and SPEC Liaisons Meeting, Boston, MA, January 14, 2005.
Publication Type: Presentations
LibQUAL+™: Origins, Design, Interpretation
Fred Heath, Presentation, La Calidad en las Bibliotecas Conferencia, Palma de Mallorca, Spain, January 13-14, 2005.
Publication Type: Presentations
Making Library Assessment Work
Steve Hiller and Jim Self, Presentation, 4th Human Resources Symposium, Positive Organizational Scholarship, Washington, DC, November 8-9, 2004.
Publication Type: Presentations
Exploring Appreciative Inquiry and the University Summit Concept as a Framework for Following Up on your LibQUAL+™ Data
Joan Cheverie and Martha Kyrillidou, Presentation, 4th Human Resources Symposium, Positive Organizational Scholarship, Washington, DC, November 8-9, 2004.
Publication Type: Presentations
Getting Beyond the Starting Blocks: Quality Assurance at Academic Libraries
Symposium, University of Stellenbosch, South Africa, October 28-29 2004.
Publication Type: Presentations
LibQUAL+™ Invited Address: 22 Items and a Box - LibQUAL+™ as One Measure of Perceived Library Service Quality (Cape Town, South Africa - 2004)
Bruce Thompson, Presentation, The University of Stellenbosch, Cape Town, South Africa, October 28, 2004.
Publication Type: Presentations
LibQUAL+™: 22 items and a box
Martha Kyrillidou, Presentation, NELINET workshop, July 30, 2004 and NELA Conference, September 28, 2004.
Publication Type: Presentations
2004 Overview LibQUAL+™ Results Meetings (Orlando, FL and Brighton, UK - 2004)
Martha Kyrillidou and Jonathan Sousa, Presentation, ALA Annual Meeting Orlando, FL / JISC Joint Programms Meeting Brighton, UK, June 26 / July 7, 2004.
Publication Type: Presentations
ARL & SCONUL 2003 and 2004
Martha Kyrillidou, Presentation, International LibQUAL+™ Results Meeting, Brighton, UK, July 7, 2004.
Publication Type: Presentations
How to move from results to action
Duane Webster, Presentation, International LibQUAL+™ Results Meeting, Brighton, UK, July 7, 2004.
Publication Type: Presentations
LibQUAL+ 2004: Results and Comparisons for SCONUL
Stephen Town, Presentation, International LibQUAL+™ Results Meeting, Brighton, UK, July 7, 2004.
Publication Type: Presentations
LibQUAL+ at Glasgow University Library
Helen Durndell, Presentation, International LibQUAL+™ Results Meeting, Brighton, UK, July 7, 2004.
Publication Type: Presentations
LibQUAL+™ and Library Summit: The Clemson Experience
Joe Boykin, Presentation, International LibQUAL+™ Results Meeting, Brighton, UK, July 7, 2004.
Publication Type: Presentations
LibQUAL+™ Process Management: Using the Web as a Management Tool
Amy Hoseth, Presentation, ALA Annual Conference, Orlando, FL, June 28, 2004.
Publication Type: Presentations
E-Metrics Project Update 2003-04
Sherrie Schmidt, Presentation, ALCTS CMDS session at the ALA Annual Meeting, Orlando, FL, June 27, 2004.
Publication Type: Presentations
Plumbing and Counting … An Update on the Penn Library Data Farm
Joe Zucca, Presentation, ALCTS CMDS session at ALA, Orlando, FL, June 27, 2004.
Publication Type: Presentations
The Balanced Scorecard and Collection Management
Jim Self, Presentation, ALCTS CMDS session, ALA, Orlando, FL, June 27, 2004.
Publication Type: Presentations
User Needs Assessment to Support Collection Management Decisions
Steve Hiller, Presentation, ALCTS CMDS session, ALA, Orlando, FL, June 27, 2004.
Publication Type: Presentations
LibQUAL+™ ALA
Colleen Cook, Presentation, Orlando, FL, June 26, 2004 and Brighton, UK, July 7, 2004.
Publication Type: Presentations
Texas A&M University, 2002-2004
Colleen Cook, Presentation, Orlando, FL, June 26, 2004 and Brighton, UK, July 7, 2004.
Publication Type: Presentations
LibQUAL+: A Fairytale About "22 Items and a Box" (Washington, DC - 2004)
Martha Kyrillidou, Presentation, Medical Library Association Annual Conference, Washington, DC, May 25, 2004.
Publication Type: Presentations
LibQUAL+: A Personal Perspective from Two Libraries
Laurie L. Thompson, Presentation, MLA Annual Conference, Washington, DC, May 25, 2004.
Publication Type: Presentations
Why Do the LibQUAL+ Survey?
James Shedlock, Presentation, MLA Annual Conference, Washington, DC, May 25, 2004.
Publication Type: Presentations
E(p)owering Your Institution: A Mixed-Model Approach to Assessment
Douglas James Joubert, Presentation, Medical Library Association annual meeting, Washington, DC, May 21-26, 2004.
Publication Type: Presentations
Library Metrics in a Changing Environment
Bruce Thompson, Julia Blixrud, Colleen Cook, and Martha Kyrillidou, Presentation, Langkawi, Malaysia, May 25, 2004.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Colleen Cook, Bruce Thompson, and Martha Kyrillidou, Presentation, International Workshop, Glasgow, UK, January 20, 2004.
Publication Type: Presentations
LibQUAL+™: Quantitative Grounding "22 Items and a Box"
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Presentation, International Workshop, Glasgow, UK, January 20, 2004.
Publication Type: Presentations
What will ARL do for you? What will you do?
Martha Kyrillidou, Presentation, International Workshop, Glasgow, UK, January 20, 2004.
Publication Type: Presentations
Background on the SCONUL LibQUAL+ Implementation
Stephen Town, Presentation, Cranfield University, Shrivenham, UK, January 19, 2004.
Publication Type: Presentations
How to Participate in LibQUAL+ and Effectively Utilise the Data
Stephen Town, Presentation, Cranfield University, Shrivenham, UK, January 19, 2004.
Publication Type: Presentations
LibQUAL+: A Fairytale About "22 Items in a Box" (Glasgow, UK - 2004)
Martha Kyrillidou, Presentation, LibQUAL+™ International Workshop, University of Glasgow, Glasgow, UK, January 19, 2004.
Publication Type: Presentations
Charting Library Service Quality
Sheri Downer, Presentation, ALA Midwinter Meeting, San Diego, CA, January 12, 2004.
Publication Type: Presentations
LibQUAL+ and Library Summit: The Clemson Experience
Joe Boykin, Presentation, ALA Midwinter Meeting, San Diego, CA, January 12, 2004.
Publication Type: Presentations
Conceptual Underpinnings of LibQUAL+™: A Total Market Survey
A. Parasuraman, Presentation, ALA Midwinter Meeting, San Diego, CA, January 11, 2004.
Publication Type: Presentations
LibQUAL+™: A Total Market Survey
Duane Webster, Presentation, ALA Midwinter Meeting, San Diego, CA, January 11, 2004.
Publication Type: Presentations
LibQUAL+™ Process Management: Using the Web as a Management Tool
Consuella Askew and Amy Hoseth, Presentation, ALA Midwinter Meeting, San Diego, CA, January 10, 2004.
Publication Type: Presentations
Three Years of LibQUAL+™ - University of Maryland Libraries
Irma Dillon, Presentation, "Assessment to Action" workshop ALA Midwinter Meeting, San Diego, CA, January 10, 2004.
Publication Type: Presentations
Improving Statistics Collection at Pitt
Fern Brody, Presentation, ARL Survey Coordinators and SPEC Liaisons Meeting, Orlando, FL, June 2004.
Publication Type: Presentations
The New Metrics at U.Va.
Jim Self, Presentation, ARL Survey Coordinators and SPEC Liaisons Meeting, Orlando, FL, June 2004.
Publication Type: Presentations
ARL Statistics - In Recognition of Kendon Stubbs' Contributions
Martha Kyrillidou, Julia Blixrud, and Mark Young, Webcast, Washington, DC, October 9, 2003.
Publication Type: Presentations
E-Metrics: Lessons Learned from the ARL E-Metrics Project, Challenges and Opportunities
Martha Kyrillidou, Presentation, 226th American Chemical Society National Meeting, New York, NY, September 8, 2003.
Publication Type: Presentations
Library Service Quality in Academic Libraries: Assessment and Action
Pam Ryan and Susan Beatty, Presentation, ALC, September 1, 2003.
Publication Type: Presentations
Video/Audio from OhioLINK LibQUAL+™ Results Meeting
Colleen Cook, Jeff Gatten, and Bruce Thompson, Presentation, OhioLINk LibQUAL+™ Results Meeting, August 8, 2003.
Publication Type: Presentations
French Canadian 2003
Martha Kyrillidou, Toni Olshen, Fred Heath, Claude Bonnelly, and Jean-Pierre Cote, Presentation, 5th Northumbria International Conference, Durham, UK, July 29, 2003.
Publication Type: Presentations
LibQUAL+™ Report Meeting (Durham, UK - 2003)
Colleen Cook, Bruce Thompson, and Martha Kyrillidou, Presentation, 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, UK, July 28, 2003.
Publication Type: Presentations
Charting Library Service Quality
Sheri Downer, Presentation, LibQUAL+™ Moving from Data to Action, ALA Annual Conference, Toronto, Canada, June 21, 2003.
Publication Type: Presentations
LibQUAL+™ Report Meeting (Toronto, Canada - 2003)
Colleen Cook, Bruce Thompson, Martha Kyrilidou, and Jonathan Sousa, Presentation, ALA Annual Conference, Toronto, Canada, June 21, 2003.
Publication Type: Presentations
Using LibQUAL+ to Rethink Public Services
Amy Knapp, Presentation, LibQUAL+™ Moving from Data to Action, ALA Annual Conference, Toronto, Canada, June 21, 2003.
Publication Type: Presentations
LibQUAL+™: Process Management
Consuella Askew, Presentation, American Library Association Annual Conference, Toronto, Canada, June 20, 2003.
Publication Type: Presentations
The Findings from LibQUAL+™ & Outsell Research: Cross Checking for Correlations
Fred Heath, Presentation, ARL Membership Meeting, Lexington, KY, May 16, 2003.
Publication Type: Presentations
University of California Collection Management Initiative: A Study of Behavior and Attitudes of People Using Electronic Journals
Brian E. C. Schottlaender, Presentation, ARL Membership Meeting, Lexington, KY, May 16, 2003.
Publication Type: Presentations
Assessing Library Performance: New Measures, Methods, and Models
Julia Blixrud, Presentation, 24th IATUL Conference, Ankara, Turkey, June 2-5 2003.
Publication Type: Presentations
Where's the Money - Libraries ... Going, Going, ....
Martha Kyrillidou, Presentation, Society for Scholarly Publishing, 25th Annual Meeting, Baltimore, MD, May 30, 2003.
Publication Type: Presentations
Surfing the Tsunami of Service Quality: The AAHSL/ARL Partnership in Exploring Outcomes Assessment through LibQUAL+
Tamera Lee, James Shedlock, and Rick Forsman, Presentation, Medical Library Association Conference, San Diego, CA, May 4, 2003.
Publication Type: Presentations
LibQUAL+™ from a Technological Perspective: A Scalable Web-Survey Protocol across Libraries
Jonathan D. Sousa and Fred Heath, Presentation, Spring 2003 CNI Task Force Meeting, Washington, DC, April 29, 2003.
Publication Type: Presentations
New Ways of Listening to Users: LibQUAL+™ - Background and Theory
Colleen Cook, Bruce Thompson, and Consuella Askew Waller, Presentation, ACRL 11th National Conference, Charlotte, NC, April 9, 2003.
Publication Type: Presentations
New Ways of Listening to Users: LibQUAL+™ - Interpreting Results
Colleen Cook, Bruce Thompson, and Consuella Askew Waller, Presentation, ACRL 11th National Conference, Charlotte, NC, April 9, 2003.
Publication Type: Presentations
LibQUAL+™: 2002 Results
Colleen Cook and Fred Heath, Presentation, Texas Library Association, Houston, TX, April 2, 2003.
Publication Type: Presentations
What Our Users Are Telling Us
Colleen Cook and Fred Heath, Presentation, CLIR 2003 Annual Sponsors' Symposium, The Cosmos Club, Washington D.C., March 28, 2003.
Publication Type: Presentations
LibQUAL+™: An Innovative, Technology-Based Assessment Tool for Libraries
Julia Blixrud, Presentation, Online Northwest 20th Annual Conference, Corvallis, Oregon, February 28, 2003.
Publication Type: Presentations
Old and New Measures ... Why Bother?
Martha Kyrillidou and Consuella Askew, Presentation, Georgetown University Library, Washington, DC, February 24, 2003.
Publication Type: Presentations
LibQUAL+ 2002: Tales from Past Participants - Vanderbilt University Library
Flo Wilson, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 27, 2003.
Publication Type: Presentations
Using LibQUAL+ Data for Renewal and Change
Bonna J. Boettcher and Lorraine Harricombe, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 27, 2003.
Publication Type: Presentations
LibQUAL+™ A Total Market Survey from SERVQUAL to LibQUAL+™
Colleen Cook, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 26-27, 2003.
Publication Type: Presentations
LibQUAL+™: A Total Market Survey - Interpreting Results
Colleen Cook and Bruce Thompson, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 26-27, 2003.
Publication Type: Presentations
LibQUAL+™: A Total Market Survey - Qualitative Grounding for LibQUAL+™
Colleen Cook and Bruce Thompson, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 26-27, 2003.
Publication Type: Presentations
LibQUAL+™: A Total Market Survey
Duane Webster, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 26, 2003.
Publication Type: Presentations
LibQUAL+™: Process Management
Consuella Askew Waller and Amy Hoseth, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 24, 2003.
Publication Type: Presentations
LibQUAL+™: A Total Market Survey - Quantitative Background for LibQUAL+™
Colleen Cook and Bruce Thompson, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 26-27, 2003.
Publication Type: Presentations
Testing the LibQUAL+ Survey Instrument
Jim Shedlock and Linda Walton, Presentation, Midwest Chapter meeting, Medical Library Association, Minneapolis, MN, September 27-October 1, 2002.
Publication Type: Presentations
Considering the Integration of Quantitative and Qualitative
Doug Joubert, Lyn Dennison, and Tamera P. Lee, Presentation, AAHSL meeting, San Francisco, CA, Nov 12, 2002.
Publication Type: Presentations
Exploring Outcomes Assessment: The AAHSL LibQUAL+ Experience
Tamera P. Lee, Presentation, November 21, 2002.
Publication Type: Presentations
AAHSL Spring 2002 LibQUAL+™ Results
Colleen Cook and Bruce Thompson, Presentation, AAHSL Meeting, San Francisco, CA, November 12, 2002.
Publication Type: Presentations
AAHSL Spring 2002 LibQUAL+™ Results
Martha Kyrillidou, Presentation, AAHSL Meeting, San Francisco, CA, November 12, 2002.
Publication Type: Presentations
What our users are telling us: service quality survey results for Oregon State University Libraries
Bonnie Allen, Presentation, October 11, 2002.
Publication Type: Presentations
Service Quality Assessment in a Digital Library Environment
Duane Webster, Presentation, EDUCAUSE, Atlanta, GA, October 3, 2002.
Publication Type: Presentations
Library Quality Assessment
Martha Kyrillidou, Julia Blixrud, and Consuella Askew Waller, Presentation, NCES Forum & Summer Data Conference, Washington, DC, July 25, 2002.
Publication Type: Presentations
Service Quality Assessment in a Digital Library Environment
Joseph Boykin, Fred Heath, and Duane Webster, Presentation, 4th International JISC/CNI Conference, Edinburgh, Scotland, UK, June 27, 2002.
Publication Type: Presentations
LibQUAL+™: Assessing Digital Libraries
Fred Heath, Duane E. Webster, and Julia Blixrud, Presentation, CNI Meeting, San Antonio, TX, November, 2001.
Publication Type: Presentations