Publications

Search for Publications

Search Results

104 records found

Recent Developments to the national framework to evaluate public library performance in the UK
David Fuegi, Martin Jennings, and Phillip Ramsdale, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Revising a standard in times of constant change: the NISO library statistics and performance measurement forum
Patricia Harris and Denise Davis, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Scaling for the LibQUAL+™ instrument: A comparison of desired, perceived, and minimum expectation responses versus perceived only
Colleen Cook and Bruce Thompson, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Service quality in cataloging: the experience of the University of Kansas Libraries
George Gibbs, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Setting Standards for Service Quality
Rowena Cullen, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Strategic uses of evaluation and performance measurement
Geoffry Ford, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Technology - Pied Piper or playground bully? Or, creating meaningful measures using emerging technologies: Separating the reality from the myths
Christine Koontz, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
The Association of Research Libraries Statistics and Measurement Program: From Descriptive Data to Performance Measures
Julia Blixrud, Paper, The 67th IFLA Council and General Conference, August 16-25, 2001 and the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
The attributes of information as an asset, its measurement and role in enhancing organizational effectiveness
Joan Stenson, Charles Oppenheim, and Richard Wilson, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
The forging of consensus: a methodological approach to service quality assessment
Colleen Cook, Fred Heath, Martha Kyrillidou, and Duane Webster, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference