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Defending and Expanding Library Turf–The Need for Scalable Consumer Research
Tom Sanville, Journal of Library Administration 40, no. 3/4 (2004): 13-18.
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Een ander gebruikersonderzoek
Jos Smelik, Informatie Professional 8, no. 1 (2004): 28-31.
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Exploring Outcomes Assessment: The AAHSL LibQUAL+(TM) Experience
Tamera Lee, Journal of Library Administration 40, no. 3/4 (2004): 49-58.
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LibQUAL+(TM) 2002 at Vanderbilt University: What Do the Results Mean and Where Do We Go from Here?
Flo Wilson, Journal of Library Administration 40, no. 3/4 (2004): 197-240.
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LibQUAL+(TM) Meets Strategic Planning at the University of Florida
Stephen R. Shorb and Lori Driscoll, Journal of Library Administration 40, no. 3/4 (2004): 173-180.
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Mining LibQUAL+(TM) Data for Pointers to Service Quality at Wayne State University
Barton Lessin, Journal of Library Administration 40, no. 3/4 (2004): 139-156.
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PAQ – Programa de avaliação da qualidade de produtos e serviços de informação: uma experiência no SIBi/USP
Maria I. C. Sampaio, Cybelle de A. Fontes, Maria A. de F. R. Rebello, Rosa M. F. Zani, Adriana de A. Barreiros, Ana M. M. de C. Prado, Eliana de C. A. Cordeiro, Maria C. O. Villela, Marli I. de Moraes, Valéria V. Lombardi, and Adherbal C. Netto, Ciência da Informação, Brasília 33, no. 1 (2004): 142-148. (in Portugese).
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Propuesta de evaluación del servicio de la Sala de Referencia de la Biblioteca Central Pedro Zulen de la UNMSM : experiencia piloto con LibQUAL+ de la Association of Research Libraries
Rosa Flor Tello Santos, Library Science Thesis, Universidad Nacional Mayor de San Marcos, Universidad del Peru, 2004. (in Spanish).
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Quantifying Qualitative Data: Using LibQUAL+(TM) Comments for Library-Wide Planning Activities at the University of Arizona
Wendy Begay, Daniel R. Lee, Jim Martin, and Michael Ray, Journal of Library Administration 40, no. 3/4 (2004): 111-120.
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