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The Evolution and Application of Assessment Strategies at the University of Colorado Health Sciences Center
Rick B. Forsman, Journal of Library Administration 40, no. 3/4 (2004): 73-82.
Publication Type: Related Articles
The LibQUAL+(TM) Challenge: An Academic Medical Center’s Perspective: Duke University
Richard Peterson, Beverly Murphy, Stephanie Holmgren, and Patricia L. Thibodeau, Journal of Library Administration 40, no. 3/4 (2004): 83-98.
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The OhioLINK LibQUAL+(TM) 2002 Experience: A Consortium Looks at Service Quality
Jeff Gatten, Journal of Library Administration 40, no. 3/4 (2004): 19-48.
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Using LibQUAL+(TM) Data in Strategic Planning: Bowling Green State University
Lorraine J. Haricombe and Bonna J. Boettcher, Journal of Library Administration 40, no. 3/4 (2004): 181-196.
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We Asked Them What They Thought, Now What Do We Do? The Use of LibQUAL+(TM) Data to Redesign Public Services at the University of Pittsburgh
Amy E. Knapp, Journal of Library Administration 40, no. 3/4 (2004): 157-172.
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Assessment of Library Service Quality at Thammasat University Library System
Narit Nimsomboon and Haruki Nagata, Thammasat University, August 2003.
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Benchmarking: Overview and context
Rowena Cullen, World Library and Information Congress: 69th IFLA General Conference and Council, Berlin, Germany (August 1-9, 2003).
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Use and Users of Electronic Library Resources: an Overview and Analysis of Recent Research Studies
Carol Tenopir, Brenda Hitchcock, and Ashley Pillow, (Washington D.C.: Overview and Analysis of Recent Research Studies) August 2003.
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Statistics in Practice - Measuring and Managing: LISU Occassional Paper No. 32
Claire Creaser, ed., Loughborough, UK: LISU Loughborough University (2003).
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Using data to make choices: The balanced scorecard at the University of Virginia Library
Jim Self, ARL: A Bimonthly Report on Research Libraries Issues and Actions from ARL, CNI and SPARC, no. 230/231 (2003): 28-29.
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