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Using a Professional Moderator in Library Focus Group Research
Eric C. Shoaf, College and Research Libraries 64 (2003): 124-132.
Publication Type: Related Articles
Improving database vendors’ usage statistics reporting through collaboration between libraries and vendors
Wonsik Shim and Charles R. McClure, College & Research Libraries 63, no. 6 (2002): 499-514.
Publication Type: Related Articles
Using LibQUAL+™ Results at the University of Arizona: Responding to Customer Input - Listening and Acting
Robyn Huff-Eibl and Shelley Phipps, ARL Newsletter: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 221 (April 2002): 12-13.
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Continuous Assessment at Washington State University Libraries: a case study
Sarah K. McCord and Mary M. Nofsinger, Performance Measurement and Metrics 3, (2002): 68-73.
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Extracting meaningful measures of user satisfaction from LibQUAL+(TM) for the University Libraries at Virginia Tech
Eileen E. Hitchingham and Donald Kenney, Performance Measurement and Metrics 3, (2002): 48-58.
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Forward (Performance Measurement and Metrics 3, no. 2)
A. Parasuraman, Performance Measurement and Metrics 3, no. 2 (2002): 37-39.
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Les bibliothèques universitaires françaises et nord-américaines
James H. Spohrer, BBF 47, no. 5 (2002): 32-35.
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LibQUAL+(TM) and the small academic library
Wanda Dole, Performance Measurement and Metrics 3, no. 2 (2002): 85-95.
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LibQUAL+(TM) spring 2001 comments: a qualitative analysis using Atlas.ti
Julie Anna Guidry, Performance Measurement and Metrics 3, no. 2 (2002): 100-107.
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LibQUAL+™ as a confirming resource
Joseph F. Boykin, Performance Measurement and Metrics 3, no. 2 (2002): 74-77.
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