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Delivering and assessing music reference services
Kirstin Dougan, The Reference Librarian 54, no. 1 (2013): 38-54.
Publication Type: Related Articles
Using quantitative and qualitative unit profiling for identifying the contribution of library resources to teaching quality
Stuart Palmer, Library and Information Research 36, no. 113 (2012): 81-98.
Publication Type: Related Articles
ARL Library Budgets after the Great Recession, 2011-2013
Charles Lowry, Research Library Issues: A Report from ARL, CNI, and SPARC, no. 282 (2013): 1-12.
Publication Type: Articles
Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services: Proving Value in Challenging Times
Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012)
Publication Type: Proceedings of the Northumbria Conference
Assuring quality using ‘moments of truth’ in super-converged services
Leo Appleton, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 7-11.
Publication Type: Proceedings of the Northumbria Conference
Performance measurement in a changing environment – the SCONUL e-measures project
Pat Barclay, Angela Conyers, Claire Creaser & Sonya White, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 13-20.
Publication Type: Proceedings of the Northumbria Conference
Student information search skills and help acquisition – differences across three faculties
Linda Bedwell, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 21-27.
Publication Type: Proceedings of the Northumbria Conference
Utilizing LibQUAL+® to identify best practices in academic research library website design
Raynna Bowlby, Brinley Franklin, and Carolyn Lin, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 29-34.
Publication Type: Proceedings of the Northumbria Conference
What business are we in? Value added services, core business and national library performance
Judith Broady-Preston and Wendy Swain, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 35-44.
Publication Type: Proceedings of the Northumbria Conference
Using performance indicators to improve technical service in an academic library: a study at São Paulo University Law School
Milena Celere de Sousa e Silva and Ednéia Silva Santos Rocha, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 45-52.
Publication Type: Proceedings of the Northumbria Conference