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LibQUAL+™ as a transformative experience
Tom B. Wall, Performance Measurement and Metrics 3, no. 2 (2002): 43-47.
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LibQUAL+™ at Miami University: a look from outside ARL
Judith A. Sessions, Alex Schenck, and Aaron K. Shrimplin, Performance Meaurement and Metrics 3, no. 2 (2002): 59-67.
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LibQUAL+™ Ein Instrument zur Messung der Service-qualität in Bibliotheken
Rainer Pehlke, Buch und Bibliothek (Book and Library) 54, (2002): 654-657.
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Probing user perceptions of service quality: using focus groups to enhance quantitative surveys
Gwyneth H. Crowley and Charles L. Gilreath, Performance Measurement and Metrics 3, no. 2 (2002): 85-95.
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Using LibQUAL+™ to improve services to library constituents: a preliminary report on the University of Nebraska-Lincoln experience
Beth McNeil and Joan Giesecke, Performance Measurement and Metrics 3, no. 2 (2002): 96-99.
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Using the LibQUAL+™ Survey to Assess User Perceptions of Collections and Service Quality
Jan H. Kemp, Collection Management 26, no. 4 (2002): 1-14.
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Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service
Jon E. Crossno, Brenda Berkins, Nancy Gotcher, Judith L. Hill, Michelle McConoughey, and Mitchel Walters, Bulletin of the Medical Library Association 89, no. 2 (2001): 170–176.
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Survey Asks about Library Service
University of Waterloo Daily Bulletin, Waterloo, Ontario (March 19 2001).
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Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries
Steve Hiller, Library Trends 49, no. 4 (2001): 605-625.
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Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization
Shelley Phipps, Library Trends 49, no. 4 (2001): 635-661.
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