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What do they want now? Qualitative regrounding of the LibQUAL+® survey
Selena Killick, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 197-200.
Publication Type: Proceedings of the Northumbria Conference
LibQUAL+®: the UK and Irish experience
Selena Killick and J. Stephen Town, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 201-204.
Publication Type: Proceedings of the Northumbria Conference
Regrounding LibQUAL+® for the digital library environment: an analysis of the DigiQUAL data
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 205-209.
Publication Type: Proceedings of the Northumbria Conference
Deploying the NUS Service class framework at the NUS Libraries to scale the peaks of service excellence
LEE Cheng Ean, KAN Sok Cheng, and FOO Yan Chuin, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 211-219.
Publication Type: Proceedings of the Northumbria Conference
Subcultures and values in academic libraries – what does ClimateQUAL® research tell us?
Charles Lowry, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 221-227.
Publication Type: Proceedings of the Northumbria Conference
“We thought it might encourage participation.” Using lottery incentives to improve LibQUAL+™ response rates among students
Stefanie Buck, Jennifer E. Nutefall, and Laurie M. Bridges, Journal of Academic Librarianship 38, no. 6 (2012): 400-408.
Publication Type: Related Articles
Using basic data visualisation methods to explore LibQUAL® data
Ray Lyons, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 229-241.
Publication Type: Proceedings of the Northumbria Conference
Revitalising strategic planning: introducing the Balanced Scorecard
Alison Mackenzie, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 243-247.
Publication Type: Proceedings of the Northumbria Conference
The use of the ACRLMetrics Service: results of a survey
Joseph R. Matthews, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 249-252.
Publication Type: Proceedings of the Northumbria Conference
Assessing library contributions to university outcomes: the need for individual student level data
Joseph R. Matthews, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 253-261.
Publication Type: Proceedings of the Northumbria Conference