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MINES FOR LIBRARIES: Measuring the Impact of Networked Electonic Services
Noula Alvanoudi, Fillipos Kolovos, and Martha Kyrillidou, Paper, The 17th Annual Conference of Greek Academic Libraries, Ioannina, Greece, September 16, 2008. (In Greek).
Publication Type: Conference Papers
LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale
Sam Kalb, Paper, The IFLA Satellite Conference: Library statistics for the 21st century world, an initiative of UIS, IFLA and ISO, Montreal, Québec, August 18-19, 2008.
Publication Type: Conference Papers
DigiQUAL™: A digital library evaluation service
Martha Kyrillidou, Fred Heath, Colleen Cook, Yvonna Lincoln, Bruce Thompson, and Duane Webster, Paper, The 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Stellenbosch, South Africa, August 13-16, 2007.
Publication Type: Conference Papers
Library Users' Service Expectations: A LibQUAL+® Study of the Range of What Users Will Tolerate
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, The 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Stellenbosch, South Africa, August 13, 2007.
Publication Type: Conference Papers
When the Evidence Isn't Enough: Organizational Factors that Influence Effective, Sustainable and Practical Assessment
Steve Hiller, Martha Kyrillidou, and Jim Self, Paper, The 4th International Evidence Based Library & Information Practice Conference, Durham, North Carolina, May 7, 2007.
Publication Type: Conference Papers
Stability of Library Service Quality Benchmarking Norms Across Time and Cohorts: A LibQUAL+™ Study
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Paper, The Asia-Pacific Conference of Library and Information Education and Practice (A-LIEP), Singapore, April 4-7, 2006.
Publication Type: Conference Papers
Assessment in North American Research Libraries: A Preliminary Report Card
Steve Hiller, Martha Kyrillidou, and Jim Self, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-25, 2005.
Publication Type: Conference Papers
The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal
Martha Kyrillidou, Toni Olshen, Brinley Franklin, and Terry Plum, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 23, 2005.
Publication Type: Conference Papers
LibQUAL+™ in the local context: results, action and evaluation
Selena Lock and J. Stephen Town, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 23, 2005.
Publication Type: Conference Papers
LibQUAL+ in the UK and Ireland: three years findings and experience
J. Stephen Town and Selena A. Lock, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 23, 2005.
Publication Type: Conference Papers