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User Perception to Service Quality (Libqual) in State University Library at Surabaya
Dessy Harisanty and Siti Khodijah, Edulib: Journal of Library and Information Science 6, no. 1 (November 2016): 1-16.
Publication Type: Related Articles
Measuring Perceptual (In)Congruence between Information Service Providers and Users
Crystal Boyce, College & Research Libraries (in press)
Publication Type: Related Articles
ARL Notebook 2015
Publication Type: ARL & Group Notebooks
Proceedings of the 2014 Library Assessment Conference
Sarah Durso, Steve Hiller, Martha Kyrillidou, and Angela Pappalardo, eds. Seattle, Washington, August 4-6, 2014. Washington, DC: Association of Research Libraries, 2016.
Publication Type: Proceedings of the Library Assessment Conference
Proceedings of the 2012 Library Assessment Conference
Steve Hiller et al., eds., Charlottesville, Virginia, October 29-31, 2012. Washington, DC: Association of Research Libraries, 2014.
Publication Type: Proceedings of the Library Assessment Conference
LibQUAL+ 2015 Highlights
Publication Type: Special
LibQUAL+: a Quality Survey Case Study
Stephen Town, in Quality and the Academic Library (pp. 209-220), Jeremy Atkinson, ed. (Oxford, United Kingdom: Chandos, 2016).
Publication Type: Related Articles
A Study on the Evaluation of Service Quality and Importance-Performance Analysis in Research Libraries
Yoonkyung Min and Dong Youl Jeong, Journal of the Korean Society for Library and Information Science 50, no. 1 (2016): 209-233. DOI: 10.4275/KSLIS.2016.50.1.209.
Publication Type: Related Articles
Can library users distinguish between minimum, perceived, and desired levels of service quality? Validating LibQUAL +® using multitrait multimethod analysis
Prathiba Natesan and Xing Aerts, Library & Information Science Research 38, no. 1 (January 2016): 30-38.
Publication Type: Related Articles
Service evaluation in public and school libraries: a case study using LIBQUAL+® (Avaliacao de servicos de bibliotecas publicas e escolares: um estudio de caso com utilizacao do metodo LibQUAL+®) (Portuguese)
Euzébio Luiz Pinto and Ariadne Chloe Furnival, Brazilian Journal of Information Studies: Research Trends 10, no. 1 (2016): 20-27.
Publication Type: Related Articles