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An Extended LibQUAL+ Model Based on Fuzzy Linguistic Information
Francisco J. Cabrerizo, Ignacio J. Pérez, Javier López-Gijón, Enrique Herrera-Viedma, Modeling Decisions for Artificial Intelligence Lecture Notes in Computer Science 2012: 90-101.
Publication Type: Related Articles
Evaluating “their” selections – the value of customer ebook purchases
Ellen Safley, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 373-376.
Publication Type: Proceedings of the Northumbria Conference
Two decades of user surveys: the research library as seen through the eyes of its customers
Jim Self and Steve Hiller, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 377-383.
Publication Type: Proceedings of the Northumbria Conference
The Library Impact Data Project: hit, miss or maybe
Graham Stone, Dave Pattern, and Bryony Ramsden, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 385-390.
Publication Type: Proceedings of the Northumbria Conference
Quality assurance improvements in Australian university libraries
Karen Tang, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 391-396.
Publication Type: Proceedings of the Northumbria Conference
Strategy development at the University of Texas Libraries utilising the Balanced Scorecard
Meredith Taylor, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 397-401.
Publication Type: Proceedings of the Northumbria Conference
Simpson’s Paradox as a challenge in library assessment: an example using LibQUAL+™ Long and LibQUAL+™ Lite data
Bruce Thompson and Martha Kyrillidou, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 403-406.
Publication Type: Proceedings of the Northumbria Conference
Plan, implement, review and improve: developing a culture of continuous improvement at the University of Sheffield Library
Heather Thrift and Lynn Sykes, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 407-414.
Publication Type: Proceedings of the Northumbria Conference
Developing a values scorecard
Stephen Town and Martha Kyriliidou, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 415-422.
Publication Type: Proceedings of the Northumbria Conference
Development and implementation of a comprehensive authority control performance measurement system
Louette Visser, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 423-429.
Publication Type: Proceedings of the Northumbria Conference