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520 records found

LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Colleen Cook, Presentation, ALA Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations

LibQUAL+™: Quantitative Evidence
Bruce Thompson, Presentation, ALA Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations

We did LibQUAL+®: Now What?
Amy Hoseth, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations

Library Metrics: Users, Use Trends and New Service Models
Steve Hiller, Presentation, Library Assessment Forum, American Library Association, Denver, CO, January 23, 2009.
Publication Type: Presentations

Budget-Reduction Planning: The University of Miami Experience
Sharyn Ladner, Presentation, ARL Library Assessment Forum, Denver, CO, January 23, 2009.
Publication Type: Presentations

MINES for Libraries™: Measuring the Impact of Networked Electronic Services
Martha Kyrillidou, Presentation, PALCI conference call, October 24, 2008.
Publication Type: Presentations

LibQUAL+™: Score Norms
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Presentation, 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
Publication Type: Presentations

Comparisons of Library Users Expectations and Perceptions Across North American, European, African, Asian and Australian Libraries
Martha Kyrillidou, Colleen Cook, and Bruce Thompson, Presentation, 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
Publication Type: Presentations

Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library
Colleen Cook, Presentation, 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
Publication Type: Presentations

Effective, Sustainable and Practical Library Assessment
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, Boston University, Boston, MA, September 8, 2008.
Publication Type: Presentations