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LibQUAL+® and Beyond: Using Results Effectively
Martha Kyrillidou, Presentation, University of York, York, UK, June 23, 2008.
Publication Type: Presentations
Metrics that Matter: Peformance Measures and the Balanced Scorecard
Jim Self, Presentation, LibQUAL+® Results Meeting, University of York, York, UK, June 23, 2008.
Publication Type: Presentations
Demonstrating Library Value: Practical Approaches to Effective and Sustainable Library Assessment
Steve Hiller and Martha Kyrillidou, Presentation, University of Haifa, Mount Carmel, Haifa, Israel, April 2, 2008.
Publication Type: Presentations
Performance Measurement in Libraries
Steve Hiller and Martha Kyrillidou, Performance Measurement in Libraries-Special Workshop, Info 2008, Tel Aviv, Israel, March 31, 2008.
Publication Type: Presentations
A Report From the User Study WG, Keio University
Yukiko Sakai, Presentation, International Symposium on LibQUAL+®: Knowing Your Users -- Assessment of Library Service Quality, Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
User Survey and Evaluation at the Osaka University Library
Takashi Yamasaki, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
Case Study for "Sacred Cows": a demonstration of "Nominal Group Technique"
Colleen Cook and Martha Kyrillidou, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
LibQUAL+®: Using the Result for Library Management
Colleen Cook, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
Library Service Quality Assessment, Users and User Study
Yoshinori Sato, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008. (In Japanese).
Publication Type: Presentations
The LibQUAL+® Assessment Service for Libraries
Martha Kyrillidou, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations