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Technological Tools for Assessment
Jonathan Sousa, Presentation, New Ways of Listening to Library Users Workshop, Washington, DC, November 4-5, 2005.
Publication Type: Presentations
New Ways of Listening to Library Users: New Tools for Measuring Service Quality
A. Parasuraman, Presentation, New Ways of Listening to Library Users Workshop, Washington, DC, November 4-5, 2005.
Publication Type: Presentations
LibQUAL+™ Process Management: Using the Web as a Management Tool
Amy Hoseth, Presentation, Massachusetts LSTA orientation meeting, Boston, Mass., October 21, 2005 and at the New Ways of Listening to Library Users workshop, Washington, DC, November 4-5, 2005.
Publication Type: Presentations
An Introduction to LibQUAL+™
Amy Hoseth, Presentation, Massachusetts LSTA orientation meeting, Boston, MA, October 21, 2005
Publication Type: Presentations
How to Listen to your Customers Using LibQUAL+™
Brian Mathews and Caroline Killens, Presentation, GUGM Conference, Macon, Georgia, May 19, 2005.
Publication Type: Presentations
LibQUAL+™ Introduction
Martha Kyrillidou and Bruce Thompson, Presentation, National Library for Health, London, UK, August 26, 2005.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Martha Kyrillidou and Bruce Thompson, Presentation, National Library for Health, London, UK, August 26, 2005.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Martha Kyrillidou and Bruce Thompson, Presentation, National Library for Health, London, UK, August 26, 2005.
Publication Type: Presentations
Making Library Assessment Work: Progress Report of an ARL Project
Steve Hiller, Jim Self, and Martha Kyrillidou, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-25, 2005.
Publication Type: Presentations
The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal
Brinley Franklin, Martha Kyrillidou, and Toni Olshen, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations