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Subcultures and values in academic libraries – what does ClimateQUAL® research tell us?
Charles Lowry, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 221-227.
Publication Type: Proceedings of the Northumbria Conference
Using basic data visualisation methods to explore LibQUAL® data
Ray Lyons, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 229-241.
Publication Type: Proceedings of the Northumbria Conference
Revitalising strategic planning: introducing the Balanced Scorecard
Alison Mackenzie, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 243-247.
Publication Type: Proceedings of the Northumbria Conference
The use of the ACRLMetrics Service: results of a survey
Joseph R. Matthews, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 249-252.
Publication Type: Proceedings of the Northumbria Conference
Assessing library contributions to university outcomes: the need for individual student level data
Joseph R. Matthews, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 253-261.
Publication Type: Proceedings of the Northumbria Conference
Libraries as learning spaces: exploring how students make use of the physical space in academic libraries
Francine May and Alice Swabey, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 263-270.
Publication Type: Proceedings of the Northumbria Conference
Designing a user and usage database to promote, market, and demonstrate the value of selected statewide databases: the Florida Electronic Library as an example
Charles R. McClure, Lauren H. Mandel, and Lynnsey K. Weissenberger, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 271-276.
Publication Type: Proceedings of the Northumbria Conference
Broadband and libraries and information organisations: measuring levels of broadband access and perceptions of broadband impact and value
Charles R. McClure, Jeff D. Saunders, and Lauren H. Mandel, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 277-283.
Publication Type: Proceedings of the Northumbria Conference
Collaborative assessment: North American academic libraries’ experiences using the Balanced Scorecard to measure performance and show value
Elizabeth Mengel and Vivian Lewis, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 285-290.
Publication Type: Proceedings of the Northumbria Conference
How low budget research can make a high impact
Alexandra Miller and Janet Sylvester, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 291-295.
Publication Type: Proceedings of the Northumbria Conference