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1220 records found

Lib-Value Workshop: Panel Discussion (video)
Paula Kaufman, Donald W. King, Bruce Kingma, Regina Mays, and Martha Kyrillidou, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, Washington, DC, June 26, 2010.
Publication Type: Presentations
2010 LibQUAL+® Session I Highlights
Publication Type: Special
Does using item sampling methods in library service quality assessment affect score norms?: A LibQUAL+® Lite study
Colleen Cook, Bruce Thompson, and Martha Kyrillidou, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
Publication Type: Conference Papers
Does using item sampling methods in library service quality assessment affect zone of tolerance boundaries?: A LibQUAL+® Lite study
Martha Kyrillidou, Colleen Cook, and Bruce Thompson, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
Publication Type: Conference Papers
Does using item sampling methods in library service quality assessment compromise data integrity?: A LibQUAL+® Lite study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
Publication Type: Conference Papers
Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The “LibQUAL+® Lite” Randomized Control Trial (RCT)
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Crete, May 26, 2010.
Publication Type: Presentations
Beyond LibQUAL+®: Effective, Sustainable, and Practical Assessment
Martha Kyrillidou, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The “LibQUAL+® Lite” Randomized Control Trail (RCT)
Martha Kyrillidou, Bruce Thompson, and Jacqui Dowd, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations