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Using LibQUAL+TM to improve services to libraries: A report on academic libraries of Iran experience
Asefeh Asemi, Zahra Kazempour and Hasan Ashrafi Rizi, Electronic Library 28, no. 4 (2010): 568-579.
Publication Type: Related Articles
2009 LibQUAL+® Session I & II Highlights
Publication Type: Special
Evaluating the service quality of public libraries affiliated to the Public Iranian Libraries entity in Qazvin city using the LibQUAL+ tool
F. Mohammadbeigi, Master’s Thesis, Tarbiat Modares University, 2009.
Publication Type: Related Articles
Stakeholders' Satisfaction in a Non-profit Organization: the Case Study of the Library of the University of Cyprus
Elena Diomidi Parpouna and Charoula Theocharous Sotiriou, Master's Thesis, University of Cyprus, 2009.
Publication Type: Related Articles
LibQUAL+® Update: October 2009
Highlights in this issue: 2009 Survey information and update; 2010 Survey registration and fee structure; LibQUAL+® Events: Training sessions at ALA Midwinter 2010, METS Workshop, Service Quality Evaluation Academy, the 2010 Library Assessment Conference; An invitation for a chance to see yourself and your work in the new Procedures Manual; Spotlight on University of Haifa.
Publication Type: LibQUAL+® Update
Digital Library Service Quality: what does it look like?
Martha Kyrillidou, Colleen Cook, and Yvonna Lincoln, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 187-214.
Publication Type: Articles
From usage to user: library metrics and expectations for the evaluation of digital libraries
Brinley Franklin, Martha Kyrillidou, and Terry Plum, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 17-39.
Publication Type: Articles
Point of Use Web Surveys for Networked Electronic Resources: Implementation and Sampling Plans
Martha Kyrillidou, Terry Plum, and Bruce Thompson, Presentation, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Florence, Italy, August 18, 2009.
Publication Type: Presentations
Getting Staff Involved with Assessment at the University of Connecticut
Brinley Franklin, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations