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How many dimensions does it take to measure users' perceptions of libraries?: A LibQUAL+™ Study
Bruce Thompson, Colleen Cook, and Fred Heath, Portal: Libraries and the Academy 1, no. 2 (2001): 129-138.
Publication Type: Articles
A mixed-methods approach to the identification and measurement of academic library service quality constructs: LibQUAL+™
Colleen Cook, Doctoral dissertation, Texas A&M University (2001).
Publication Type: Articles
Library Trends: A special issue on Measuring Service Quality
Martha Kyrillidou and Fred Heath, eds. Library Trends 49, no. 4 (2001).
Publication Type: Articles
Symposium on measuring library service quality
Martha Kyrillidou and Kaylyn Hipps, ARL: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 215 (April 2001): 9-11.
Publication Type: Articles
Do different response formats change the latent structure of responses?: An empirical investigation using taxonometric analysis
Randolph C. Arnau, Russel L. Thompson, and Colleen Cook, Educational and Psychological Measurement 61, no. 1 (2001): 23-44.
Publication Type: Articles
To Describe and Measure the Performance of North American Research Libraries
Martha Kyrillidou, IFLA Journal 27, no. 4 (2001): 257-263.
Publication Type: Articles
Introduction: Measuring Service Quality
Martha Kyrillidou and Fred Heath, Library Trends 49, no. 4 (2001): 541-547.
Publication Type: Articles
LibQUAL+™: Service quality assessment in research libraries
Colleen Cook, Fred Heath, Bruce Thompson, and Russel L. Thompson, IFLA Journal 27, no. 4 (2001): 264-268. Full statistics and assessment issue online at http://www.ifla.org/V/iflaj/cont2704.pdf.
Publication Type: Articles
Psychometric Properties of Scores from the Web-Based LibQUAL+™ Study of Perceptions of Library Service Quality
Colleen Cook and Bruce Thompson, Library Trends 49, no. 4 (2001): 585-604.
Publication Type: Articles
Score reliability in web- or Internet-based surveys: Unnumbered graphic rating scales versus Likert-type scales
Colleen Cook, Fred Heath, Russell L. Thompson, and Bruce Thompson, Educational and Psychological Measurement 61, no. 4 (2001): 697-706.
Publication Type: Articles