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The search for new measures: The ARL LibQUAL+™ project - a preliminary report
Colleen Cook, Fred Heath, Bruce Thompson, and Russel L. Thompson, Portal: Libraries and the Academy 1, no. 1 (2001): 103-112.
Publication Type: Articles
Users' Hierarchical Perspectives on Library Service Quality: A LibQUAL+™ Study
Colleen Cook, Fred Heath, and Bruce Thompson, College and Research Libraries 62 (2001): 147-153.
Publication Type: Articles
Users' Perceptions of Library Service Quality: A LibQUAL+™ Qualitative Study
Colleen Cook and Fred Heath, Library Trends 49, no. 4 (2001): 548-584.
Publication Type: Articles
Research Library Trends: ARL Statistics
Martha Kyrillidou, Preprint from Journal of Academic Librarianship 26, no. 6 (2000): 427-436.
Publication Type: Articles
LibQUAL+™: One Instrument in the New Measures Toolbox
Colleen Cook, Fred Heath, and Bruce Thompson, ARL Newsletter: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 212 (2000): 4-7
Publication Type: Articles
The ARL LibQUAL+™ Pilot Project: An Update
Colleen Cook and Fred Heath, ARL Newsletter: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 211 (2000): 12-14.
Publication Type: Articles
A meta-analysis of response rates in Web- or Internet-based surveys
Colleen Cook, Fred Heath, and Russel L. Thompson, Educational and Psychological Measurement 60, no. 6 (2000): 821-836.
Publication Type: Articles
Higher-order factor analytic perspectives on users' perceptions of library service quality
Colleen Cook and Bruce Thompson, Library Information Science Research 22, no. 4 (2000): 393-404.
Publication Type: Articles
Reliability and Validity of SERVQUAL scores used to evaluate perceptions of library service quality
Colleen Cook and Bruce Thompson, Journal of Academic Librarianship 26, no. 4 (2000): 248-258.
Publication Type: Articles
The LibQUAL+™ gap measurement model: The bad, the ugly, and the good of gap measurement
Bruce Thompson, Colleen Cook, and Fred Heath, Performance Measurement and Metrics 1, no. 3 (2000): 165-178.
Publication Type: Articles