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Developing meaningful measures for electronic reference services: New technology, old questions
Eric Novotny, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Developing national data collection methods for US public library network statistics and performance measures: findings, issues, and recommendations
John Carlo Bertot and Charles McClure, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Developing outcome-based indicators: Resource's learning and access standard
Gina Lane, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Developing performance measurement and quality evaluation in Estonian research libraries: Survey of current situtation
Anu Nuut, Aira Lepik, and Toomas Liivamägi, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Developing service quality measurement skills through an online course for librarians
Danuta Nitecki, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Dimensions of leadership and service quality: the human aspect in performance measurement
Niels O. Pors, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Electronic services and library performance measurement: A definitional challenge
Peter Young, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
E-Metrics: measures for electronic resources
Rush Miller, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Facilitating scholarly communication: cost and benefit of a digital university press
Anna Maria Tammaro, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Getting Statistics We Can Use
Judy Luther, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference