Dear Mr Daniels

As part of the random sample chosen to represent all UCT staff and students, you recently received my invitation to help us improve the UCT Libraries by participating in LibQUAL, an important online survey of library service quality.

Now that our LibQUAL survey period has begun, I would appreciate it if you would complete the survey questionnaire at right now or within the next few days.

Your answers and comments will help determine the future services we provide to you, and will be kept completely confidential, as your individual responses cannot be linked to your name. We hope you will help us build the quality you deserve by telling us what you think.

In appreciation for your time (about 12 minutes on average!), we also offer you a chance to win one of three iPod minis. If you wish to enter the draw for an iPod, complete the survey and then key in your email address at the end.

If you have any difficulty in accessing the survey or any questions, please contact our LibQUAL+ team at or telephone William Daniels on 650-3132 or Busisiwe Khangala on 650-3107.

Many thanks for helping us with this important project by giving us your views.


Joan Rapp
Executive Director, UCT Libraries