Dear Mr Daniels

Thank you very much if you have already responded to my invitation to help us plan the future direction of UCT Libraries by participating in the LibQUAL survey of library service quality.

I have been very impressed with our response rate so far—it is an encouraging indication of the value placed by the UCT community on its library services.

If you have not yet had a chance to complete the survey questionnaire, I hope you will take a few minutes and do so today at

Your answers will be kept completely confidential, as your individual responses cannot be linked to your name.

If you have any difficulty in accessing the survey or any questions, please contact our LibQUAL+ team at or telephone William Daniels on 650-3132 or Busisiwe Khangala on 650-3107.

And don't forget to key in your email address at the end of the survey if you want to enter the draw for one of three iPod minis!

We look forward to analysing our LibQUAL survey results and using the data and comments we receive to improve the services we provide to you.


Joan Rapp
Executive Director, UCT Libraries

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