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1250 records found
LibQUAL Results Bring More Questions than Answers
Kimberly K. Vardeman and Jingjing Wu, "LibQUAL Results Bring More Questions than Answers," in Proceedings of the 2018 Library Assessment Conference, December 4–6, 2018, Houston, Texas, eds. Sue Baughman, Steve Hiller, Katie Monroe, and Angela Pappalardo (Washington, DC: Association of Research Libraries, 2019): 371–382.
Publication Type: Proceedings of the Library Assessment Conference
Tracking the Elusive Undergraduate Non-user: Triangulating a Senior Survey, Library Instruction Data, and LibQUAL+ Results
Laurel Littrell, "Tracking the Elusive Undergraduate Non-user: Triangulating a Senior Survey, Library Instruction Data, and LibQUAL+ Results," in Proceedings of the 2018 Library Assessment Conference, December 4–6, 2018, Houston, Texas, eds. Sue Baughman, Steve Hiller, Katie Monroe, and Angela Pappalardo (Washington, DC: Association of Research Libraries, 2019): 665–679.
Publication Type: Proceedings of the Library Assessment Conference
Using the LibQUAL+ Survey to Inform Strategic Planning
Patricia Andersen and Christine Baker, "Using the LibQUAL+ Survey to Inform Strategic Planning," in Proceedings of the 2018 Library Assessment Conference, December 4–6, 2018, Houston, Texas, eds. Sue Baughman, Steve Hiller, Katie Monroe, and Angela Pappalardo (Washington, DC: Association of Research Libraries, 2019): 287–295.
Publication Type: Proceedings of the Library Assessment Conference
Measuring the Quality of Services in Maulana Azad Library, AMU, Aligarh: A Study
Masoom Raza and Abdus Samim, in Proceedings of 11th International CALIBER, Chennai, India, August 2-4, 2017, 460-470. Gandhinagar, India: INFLIBNET Centre, 2017.
Publication Type: Related Articles
Proceedings of the 2014 Library Assessment Conference
Sarah Durso, Steve Hiller, Martha Kyrillidou, and Angela Pappalardo, eds. Seattle, Washington, August 4-6, 2014. Washington, DC: Association of Research Libraries, 2016.
Publication Type: Proceedings of the Library Assessment Conference
LibQUAL+: a Quality Survey Case Study
Stephen Town, in Quality and the Academic Library (pp. 209-220), Jeremy Atkinson, ed. (Oxford, United Kingdom: Chandos, 2016).
Publication Type: Related Articles
Design thinking and LibQUAL+: The landscape of changing user needs and expectations of faculty and undergraduate students in ARL libraries — Trends 2003–2014
Amy Yeager and Martha Kyrillidou, Poster, Canadian Library Assessment Workshop, Toronto, Canada, October 16-18, 2013, and Southeastern Library Assessment Conference, Atlanta, Georgia, November 16-17, 2015.
Publication Type: Presentations
Tableau at UBC Library
Jeremy Buhler and Martha Kyrillidou, Webcast, Association of Research Libraries, March 10, 2015.
Publication Type: Presentations
Tableau at UBC Library (slides)
Jeremy Buhler and Martha Kyrillidou, Webcast, Association of Research Libraries, March 10, 2015.
Publication Type: Presentations
LibQUAL+ Survey Introduction
Martha Kyrillidou and Michael Maciel, Presentation, American Library Association Midwinter Meeting, Chicago, Illinois, February 2, 2015.
Publication Type: Presentations
LibQUAL+ Survey Administration
Martha Kyrillidou and Michael Maciel, Presentation, American Library Association Midwinter Meeting, Chicago, Illinois, February 2, 2015.
Publication Type: Presentations
Marketing to Increase Participation
Michael Maciel, Presentation, American Library Association Midwinter Meeting, Chicago, Illinois, February 2, 2015.
Publication Type: Presentations
Administering LibQUAL+ in the UK
Selena Killick and Martha Kyrillidou, Webcast, Association of Research Libraries, December 15, 2014.
Publication Type: Presentations
Proceedings of the 2010 Library Assessment Conference
Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, eds., Baltimore, Maryland, October 24-27, 2010. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Proceedings of the 2008 Library Assessment Conference
Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, eds., Seattle, Washington, August 4-7, 2008. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
LibQUAL+ Survey Introduction
Martha Kyrillidou, Amy Yeager, and J. Stephen Town, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ Survey Administration
Martha Kyrillidou and Amy Yeager, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ Survey Results
Martha Kyrillidou and Amy Yeager, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
LibQUAL+ at York
Stephen Town, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
Challenge: Bring It All Together
Lisa Hinchliffe, Presentation, American Library Association Midwinter Meeting, Philadelphia, Pennsylvania, January 27, 2014.
Publication Type: Presentations
Design thinking and LibQUAL+: The landscape of changing user needs and expectations of faculty and undergraduate students in ARL libraries — Trends 2003–2011
Amy Yeager and Martha Kyrillidou, Poster, Canadian Library Assessment Workshop, Toronto, Canada, October 16-18, 2013, and Southeastern Library Assessment Conference, Atlanta, Georgia, October 21-23, 2013.
Publication Type: Presentations
Can You Measure IT? The UK Experience of TechQUAL+
Ian Hall, Jessica Stephens, and Sarah Kennedy, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
LibQUAL+ Triads: Results from the Pilot Experiences
Martha Kyrillidou and Bruce Thompson, Presentation, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
LibQUAL+ and ClimateQUAL at York
Stephen Town, Presentation, LibQUAL+ Exchange of Experience Workshop, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
LibQUAL+ Trends
Martha Kyrillidou, Presentation, LibQUAL+ Exchange of Experience Workshop, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
An Introduction to LibQUAL+®
Selena Killick, Presentation, LibQUAL+ Exchange of Experience Workshop, 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, July 22, 2013.
Publication Type: Presentations
LibValue: Value of Commons Spaces
Steve Smith, Gayle Baker, Teresa Walker, and Martha Kyrillidou, Webcast, Association of Research Libraries, March 21, 2013.
Publication Type: Presentations
LibValue: Undergraduate Student Success
Regina Mays, Rachel Fleming-May, Teresa Walker, and Martha Kyrillidou, Webcast, Association of Research Libraries, February 14, 2013.
Publication Type: Presentations
LibValue, University of Tennessee, at the Library Assessment Forum
Martha Kyrillidou, Steven Smith, Regina Mays, Teresa Walker, Library Assessment Forum, American Library Association Midwinter Meeting, Seattle, Washington, January 25, 2013.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
Quantitative Evidence
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
LibQUAL+® at Texas A&M
Michael Maciel, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
Using LibQUAL+® at McGill
Lorie Kolda, Presentation, American Library Association Midwinter Meeting, Seattle, Washington, January 28, 2013.
Publication Type: Presentations
Assuring quality using ‘moments of truth’ in super-converged services
Leo Appleton, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 7-11.
Publication Type: Proceedings of the Northumbria Conference
Performance measurement in a changing environment – the SCONUL e-measures project
Pat Barclay, Angela Conyers, Claire Creaser & Sonya White, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 13-20.
Publication Type: Proceedings of the Northumbria Conference
Student information search skills and help acquisition – differences across three faculties
Linda Bedwell, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 21-27.
Publication Type: Proceedings of the Northumbria Conference
Utilizing LibQUAL+® to identify best practices in academic research library website design
Raynna Bowlby, Brinley Franklin, and Carolyn Lin, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 29-34.
Publication Type: Proceedings of the Northumbria Conference
What business are we in? Value added services, core business and national library performance
Judith Broady-Preston and Wendy Swain, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 35-44.
Publication Type: Proceedings of the Northumbria Conference
Using performance indicators to improve technical service in an academic library: a study at São Paulo University Law School
Milena Celere de Sousa e Silva and Ednéia Silva Santos Rocha, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 45-52.
Publication Type: Proceedings of the Northumbria Conference
Assessing the value of ebooks to academic libraries and users
Tina E Chrzastowski, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 53-61.
Publication Type: Proceedings of the Northumbria Conference
The Journal Usage Statistics Portal (JUSP): measuring use and impact
Angela Conyers and Jo Lambert, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 63-67.
Publication Type: Proceedings of the Northumbria Conference
Capturing business intelligence required for targeted marketing, demonstrating value, and driving process improvement
Brian L. Cox and Margie Jantti, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 69-78.
Publication Type: Proceedings of the Northumbria Conference
New libraries, new users?
Claire Creaser and Helen Greenwood, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 79-83.
Publication Type: Proceedings of the Northumbria Conference
Illumination & support, or, what do libraries do with all that data?
Claire Creaser, Pat Johnson, and Graham Walton, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 85-893
Publication Type: Proceedings of the Northumbria Conference
Measuring use of licensed electronic resources: a second iteration of the MINES for Libraries® Survey on Scholars Portal and other resources for the Ontario Council of University Libraries
Catherine Davidson, Dana Thomas, Martha Kyrillidou, and Terry Plum, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 91-101.
Publication Type: Proceedings of the Northumbria Conference
Evaluating peer research mentors: a campus collaboration for effective student learning
Annie Donahue, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 103-111.
Publication Type: Proceedings of the Northumbria Conference
It’s their library, not ours: how value comes from a philosophy not a purse
Katherine Everest and Helen Loughran, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 113-117.
Publication Type: Proceedings of the Northumbria Conference
Quality management in special libraries
Golnessa Galyani Moghaddam and Mostafa Moballeghi, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 119-124.
Publication Type: Proceedings of the Northumbria Conference
Do school libraries make a difference?: some considerations on investigating school library impact in the United Kingdom
Lucy Gildersleeves, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 125-132.
Publication Type: Proceedings of the Northumbria Conference
Using lean to teach the technical services value stream: a course proposal
Tamera Hanken, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 133-139.
Publication Type: Proceedings of the Northumbria Conference
An outcome study on the learning programs at the Novartis Knowledge Center (NKC)
Leifang He, Stefanie Ellinghaus and Binu Chaudhuri, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 141-148.
Publication Type: Proceedings of the Northumbria Conference
Technology-based quality evaluation instrument for teaching and learning: UNISA Library Services
J. C. Henning, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 149-154.
Publication Type: Proceedings of the Northumbria Conference
Building and sustaining a community of assessment practice: the role of the library assessment conference
Steve Hiller, Martha Kyrillidou, and Jim Self, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 155-163.
Publication Type: Proceedings of the Northumbria Conference
The value of academic libraries initiative: a briefing, a discussion, and an opportunity for engagement
Lisa Janicke Hinchliffe and Mary Ellen K. Davis, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 165-169.
Publication Type: Proceedings of the Northumbria Conference
Reconfiguring the researcher-librarian relationship: evaluating South Africa’s ‘Library Academy’ experience
Colin Darch and Karin de Jager, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 171-177.
Publication Type: Proceedings of the Northumbria Conference
Quantitative measurement of library services: a reflection of services in the library of higher education commission, Pakistan
Muhammad Javed Iqbal, Sher Muhammad, and Saghir Iqbal, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 179-184.
Publication Type: Proceedings of the Northumbria Conference
Leadership competencies: a reference point for development and evaluation
Margie Jantti and Nick Greenhalgh, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 185-190.
Publication Type: Proceedings of the Northumbria Conference
Applying SROI in the evaluation of the Welsh library strategy
Alison Kennedy and Alyson Tyler, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 191-196.
Publication Type: Proceedings of the Northumbria Conference
What do they want now? Qualitative regrounding of the LibQUAL+® survey
Selena Killick, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 197-200.
Publication Type: Proceedings of the Northumbria Conference
LibQUAL+®: the UK and Irish experience
Selena Killick and J. Stephen Town, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 201-204.
Publication Type: Proceedings of the Northumbria Conference
Regrounding LibQUAL+® for the digital library environment: an analysis of the DigiQUAL data
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 205-209.
Publication Type: Proceedings of the Northumbria Conference
Deploying the NUS Service class framework at the NUS Libraries to scale the peaks of service excellence
LEE Cheng Ean, KAN Sok Cheng, and FOO Yan Chuin, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 211-219.
Publication Type: Proceedings of the Northumbria Conference
Subcultures and values in academic libraries – what does ClimateQUAL® research tell us?
Charles Lowry, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 221-227.
Publication Type: Proceedings of the Northumbria Conference
Using basic data visualisation methods to explore LibQUAL® data
Ray Lyons, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 229-241.
Publication Type: Proceedings of the Northumbria Conference
Revitalising strategic planning: introducing the Balanced Scorecard
Alison Mackenzie, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 243-247.
Publication Type: Proceedings of the Northumbria Conference
The use of the ACRLMetrics Service: results of a survey
Joseph R. Matthews, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 249-252.
Publication Type: Proceedings of the Northumbria Conference
Assessing library contributions to university outcomes: the need for individual student level data
Joseph R. Matthews, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 253-261.
Publication Type: Proceedings of the Northumbria Conference
Libraries as learning spaces: exploring how students make use of the physical space in academic libraries
Francine May and Alice Swabey, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 263-270.
Publication Type: Proceedings of the Northumbria Conference
Designing a user and usage database to promote, market, and demonstrate the value of selected statewide databases: the Florida Electronic Library as an example
Charles R. McClure, Lauren H. Mandel, and Lynnsey K. Weissenberger, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 271-276.
Publication Type: Proceedings of the Northumbria Conference
Broadband and libraries and information organisations: measuring levels of broadband access and perceptions of broadband impact and value
Charles R. McClure, Jeff D. Saunders, and Lauren H. Mandel, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 277-283.
Publication Type: Proceedings of the Northumbria Conference
Collaborative assessment: North American academic libraries’ experiences using the Balanced Scorecard to measure performance and show value
Elizabeth Mengel and Vivian Lewis, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 285-290.
Publication Type: Proceedings of the Northumbria Conference
How low budget research can make a high impact
Alexandra Miller and Janet Sylvester, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 291-295.
Publication Type: Proceedings of the Northumbria Conference
The impact of information literacy on the pass rate of first year students: a project at the Cape Peninsula University of Technology
Michiel Moll, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 297-303.
Publication Type: Proceedings of the Northumbria Conference
Determining the value of individual librarians’ work: a case study of the Cape Peninsula University of Technology
Michiel Moll, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 305-312.
Publication Type: Proceedings of the Northumbria Conference
Assessing the impact of provision of books on reading, teaching and learning behaviour in twenty disadvantaged primary schools in South Africa
Mary Nassimbeni and Snoeks Desmond, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 313-318.
Publication Type: Proceedings of the Northumbria Conference
Exploring the cause and effect of library value
Danuta A. Nitecki and Eileen G. Abels, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 319-324.
Publication Type: Proceedings of the Northumbria Conference
Staying on track with Rubric Assessment: five institutions investigate information literacy learning
Megan Oakleaf, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 325-331.
Publication Type: Proceedings of the Northumbria Conference
Standardizing the Assessment Cycle: the development of an assessment rubric for effective project planning and data reporting
Sarah Passonneau and Heather Lewin, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 333-343.
Publication Type: Proceedings of the Northumbria Conference
Can we quantify the library’s influence? Creating an ISO standard for impact assessment
Roswitha Poll, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 345-353.
Publication Type: Proceedings of the Northumbria Conference
The ‘Understanding Library Impacts’ protocol: demonstrating academic library contributions to student learning outcomes in the age of accountability
Derek A. Rodriguez, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 355-365.
Publication Type: Proceedings of the Northumbria Conference
Collection development as a political process: a case from Norway
Jannicke Røgler, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 367-372.
Publication Type: Proceedings of the Northumbria Conference
Evaluating “their” selections – the value of customer ebook purchases
Ellen Safley, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 373-376.
Publication Type: Proceedings of the Northumbria Conference
Two decades of user surveys: the research library as seen through the eyes of its customers
Jim Self and Steve Hiller, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 377-383.
Publication Type: Proceedings of the Northumbria Conference
The Library Impact Data Project: hit, miss or maybe
Graham Stone, Dave Pattern, and Bryony Ramsden, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 385-390.
Publication Type: Proceedings of the Northumbria Conference
Quality assurance improvements in Australian university libraries
Karen Tang, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 391-396.
Publication Type: Proceedings of the Northumbria Conference
Strategy development at the University of Texas Libraries utilising the Balanced Scorecard
Meredith Taylor, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 397-401.
Publication Type: Proceedings of the Northumbria Conference
Simpson’s Paradox as a challenge in library assessment: an example using LibQUAL+™ Long and LibQUAL+™ Lite data
Bruce Thompson and Martha Kyrillidou, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 403-406.
Publication Type: Proceedings of the Northumbria Conference
Plan, implement, review and improve: developing a culture of continuous improvement at the University of Sheffield Library
Heather Thrift and Lynn Sykes, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 407-414.
Publication Type: Proceedings of the Northumbria Conference
Developing a values scorecard
Stephen Town and Martha Kyriliidou, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 415-422.
Publication Type: Proceedings of the Northumbria Conference
Development and implementation of a comprehensive authority control performance measurement system
Louette Visser, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 423-429.
Publication Type: Proceedings of the Northumbria Conference
Competing values: a preliminary report of a multistage examination of library administrators’ perceptions of competitive behaviours
Larry Nash White, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 431-436.
Publication Type: Proceedings of the Northumbria Conference
Doing LibQUAL+® at the Worst Possible Time: How Changes in the University and Library Affected Results
David Nolfi, Marcia Rapchak, Allison Brungard, Tracie Ballock, Bridget Euliano, and Joe Nelson, Poster, Library Assessment Conference, University of Virginia, Charlottesville, VA, October 29-31, 2012.
Publication Type: Presentations
LibQUAL+® Webcast
Martha Kyrillidou, David Green, Sandra Phoenix, Carla Stoffle and Chestalene Pintozzi, Video, Webcast Briefing, Online, February 14, 2012.
Publication Type: Presentations
LibQUAL+® Webcast (slides)
Martha Kyrillidou, Sandra Phoenix, Carla J. Stoffle, Chestalene Pintozzi and David Green, Presentation, Webcast Briefing, Online, February 14, 2012.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou and Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou and Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou and Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January 23, 2012.
Publication Type: Presentations
LibQUAL+® Survey Administration
Selena Killick, Presentation, An Introduction to LibQUAL+® Webinar: Priority to UK, Europe, and Africa, January 17, 2012.
Publication Type: Presentations
Indicators of Value
Carol Tenopir, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January, 2012.
Publication Type: Presentations
Quantitative Evidence
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Dallas, TX, January, 2012.
Publication Type: Presentations
LibQUAL+® Update: Fall 2011
In this issue: LibQUAL+® Triads Pilot, the new LibQUAL+® Membership Subscription, the new Balanced Scorecard cohort, spotlight on University of Glasgow, and more.
Publication Type: LibQUAL+® Update
Introduction to LibQUAL+®
Martha Kyrillidou, Presentation, Strategic Assessment of Library Services at HBCUs, Atlanta, GA, October 24, 2011.
Publication Type: Presentations
LibQUAL+® Update: Summer 2011
In this issue: 2012 registration open, 2011 participation update, new custom analyses, upcoming events, spotlight on Université de Montréal, and more.
Publication Type: LibQUAL+® Update
LibQUAL+® Update: Spring 2011
In this issue: 2011 registration open, 2011 participation update, service enhancements, 2012 In-Kind Grant program, upcoming events, spotlight on Richard Stockton College of New Jersey, and more.
Publication Type: LibQUAL+® Update
A Declaration of Survey Interdependence
Tammy S. Sugarman and Jennifer L. Jones, Declaration of Interdependence: The Proceedings of the ACRL 2011 Conference, Philadelphia, PA (March-April 2011): 95-111.
Publication Type: Related Articles
ARL Balanced Scorecard Webcast
Martha Kyrillidou, Winston Tabb, Ted Jackson, Elizabeth Mengel, Vivian Lewis, Steve Hiller, and Betsy Wilson, Presentation, February 14, 2011.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
Quantitative Evidence
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, San Diego, CA, January, 10, 2011.
Publication Type: Presentations
From surviving to thriving
Carla Stoffle and Cheryl Cuillier, Journal of Library Administration 51, no. 1 (2010): 130-155.
Publication Type: Related Articles
Library Assessment: The Way We Have Grown
Fred Heath, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 1-14. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Are They Learning? Are We? Learning Outcomes and the Academic Library
Megan Oakleaf, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 15-37. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Space Assessment as a Venue for Defining the Academic Library
Danuta A. Nitecki, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 39-61. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Longitudinal Assessment of "User-Driven" Library Commons Spaces
Robert Fox and Ameet Doshi, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 63-72. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
LibQUAL+® and the Information Commons Initiative at Buffalo State College: 2003 to 2009
Eugene J. Harvey and Maureen Lindstrom, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 73-87. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
An Assessment of the Bass Library as a Learning Commons Environment
Cheryl A. McCarthy and Danuta A. Nitecki, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 89-98. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Canada Lite: Impact of LibQUAL+® Lite on the Members of the LibQUAL® Canada Consortium
Sam Kalb, Eun-ha Hong, Susan Czarnocki, and Sylvain Champagne, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 99-109. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Does Using Item Sampling Methods in Library Service Quality Assessment Compromise Data Integrity or Zone of Tolerance Interpretation? A LibQUAL+® Lite Study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, in in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 111-130. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Coding Practices for LibQUAL+® Comments: Survey Findings
Karen Neurohr, Eric Ackermann, Daniel P. O'Mahony, and Lynda S. White, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 131-145. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Assessment = Improved Teaching and Learning: Using Rubrics to Measure Information Literacy Skills
Kathryn M. Crowe, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 147-157. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Using a Rubric to Assess Freshman English Library Instruction
Susan Gardner and ELisa Slater Acosta, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 159-173. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
But What Did They Learn? What Classroom Assessment Can Tell You about Student Learning
Catherine Pellegrino, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 175-180. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
You Don't Say? Students at the University of Virginia Come Clean When Asked, "What Are You Doing and How Can We Help"
Matt Ball and Meridith Wolnick, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 181-193. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Multiple Methodologies for Space Assessment to Support Learning
Karen R. Diller and Sue F. Phelps, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 195-200. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Towards Democratizing Library Data: Data Management and Sharing in the Institutional Repository
Margaret Friesen, Bailey Diers, and Suher Zaher-Mazawi, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 201-212. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Know Thy User: The Duke Libraries User Studies Initiative
Diane Harvey, Yvonne Belanger, Emily Daly, and Linda Daniel, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 213-224. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Sustaining Feedback: Assessment in the Liberal Arts College Library
Lucretia McCulley, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 225-233. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Assessing a Library within a University Context
Ryan Johnson, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 235-240. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
The Impact of Library Instruction on Freshman Performance and Retention
Rachel Kirk, Jason Vance, and Justin G. Gardner, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 241-250. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Finding the Library: An Institutional Assessment of the Undergraduate Experience
Carol Shepstone, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 251-259. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
We Don't Know What the Future Will Be, Only That There Will Be One: The ARL 2030 Scenarios Project
Charles B. Lowry, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 261-266. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Value, Impact and the Transcendent Library: Progress and Pressures in Performance Measurement and Evaluation
J. Stephen Town, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 267-276. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Addressing Organizational Effectiveness: The Role of Frameworks
Joseph R. Matthews, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 277-295. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Still Bound for Disappointment? Another Look at Faculty and Library Journal Collections
Jennifer Rutner and Jim Self, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 297-309. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Value of Libraries: Relationships between Provision, Usage, and Research Outcomes
Michael Jubb, Ian Rowlands, and David Nicholas, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 311-322. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
The Link Among Purposes for Which Faculty Read Scholarly Journals, Their Information Seeking Patterns, Aspects of Use, Value or Outomes from Reading and the Return-on-Investment of Academic Library Journal Collections
Donald W. King and Carol Tenopir, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 323-333. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Serving Multiple Stakeholders: Crafting a "Blended" Scorecard at the University of Minnesota Health Sciences Libraries
Katherine Chew and Erinn Aspinall, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 335-343. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Building Scorecards in Academic Research Libraries: Organizational Issues and Measuring Performance
Vivian Lewis, Steve Hiller, Elizabeth Mengel, and Donna Tolson, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 345-358. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
A Usable Movable Feast: Usability and the Mobile Library Website
Lesley Balcom, Jeff Carter, and James MacKenzie, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 359-367. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
LibGuides Usability Testing: Customizing a Product to Work for Your Users
Christine Tawatao, Rachel Hungerford, Lauren Ray, and Jennifer L. Ward, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 369-385. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Librarians Do It Differently: Comparative Usability Testing with Students and Library Staff
Nancy B. Turner, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 387-394. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Measuring Use of Licensed Electronic Resources: A Progress Report on the Second Iteration of the MINES for Libraries® Survey on Scholars Portal and Other Resources for the Ontario Council of University Libraries
Catherine Davidson, Dana Thomas, Martha Kyrillidou, and Terry Plum, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 395-416. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
"What's So Special about Special Collections?" Or, Assessing the Value Special Collections Bring to Academic Libraries
Christian Dupont and Elizabeth Yakel, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 417-426. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Analyzing the MISO Data: Broader Perspectives on Library and Computing Trends
Laurie Allen, Neal Baker, Josh Wilson, Kevin Creamer, and David Consiglio, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 427-435. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Are We There Yet? Aligning Planning and Metrics -- Strategically
Raynna Bowlby, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 437-447. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Performance Measurement: Organizational Changes and Outcomes Monitoring
Kay Chapa, Kelly Gonzales, and Richard Wayne, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 449-459. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Ethnography as an Assessment Tool: The ERIAL Project
Andrew D. Asher and Lynda M. Duke, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 461-468. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
LibQUAL+® Update: Summer/Fall 2010
In this issue: 2011 registration open, 2010 participation update, recently published articles, 2011 In-Kind Grant program deadline, 2010 Library Assessment Conference announcements, upcoming events, and more.
Publication Type: LibQUAL+® Update
The Librarian-Student-Faculty Triangle: Conflicting Research Strategies?
Nancy Fried Foster, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 469-476. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Persona Development and Use, or, How to Make Imaginary People Work for You
Jennifer L. Ward, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 477-483. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
The Value of Academic Libraries: Findings and Implications for the Profession
Lisa Janicke Hinchliffe, Megan Oakleaf, and Mary Ellen Davis, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 485-498. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
What Impact Do Academic Libraries Have on Teaching and Learning? A Review of the Literature and Preliminary Taxonomy of Standards
Rachel A. Fleming-May and Crystal Sherline, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 499-514. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Data Farms or a Field of Dreams? Libraries Can Build Infrastructure for Collaborative Assessment
Joe Zucca, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 515-523. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Measuring the Value of Library Resources and Student Academic Performance through Relational Datasets
Margie Jantti and Brian Cox, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 525-532. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Cutting the Knot: A Holistic and Pragmatic Framework for Public Services Measures
Zsuzsa Koltay and Elena MacGurn, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 533-538. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Academic Library Administrators' Uses and Perceptions of Performance Measurement Information in the Strategic Development of Services and Competitive Responses
Larry Nash White, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 539-546. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Engaging Library Websites Users through Usability Testing and Inquiries Using Morae
Fagdéba Adjola Bakoyéma, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 547-556. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Assessing Quality of Digital Objects Created in Large Scale Digitization
Emily Campbell, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 557-561. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Evaluating the Use of Non-Text Resources Within and Beyond the Online Environment
Stephanie Krueger and Anna Perricci, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 563-570. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Ask the Expert: Using Expertise Domains for Library Service Assessment
Amy Brunvand, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 571-579. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Instant Messaging: A Synchronous Virtual Reference Tool That Mirrors Higher Education's Mission and Students' Needs: How Grounded Theory Placed the Library in the Middle of the Mix
Sarah Passonneau, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 581-591. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Renewals and Interlibrary Loans in Libraries: An Analysis of Affordances and Changing User Behavior
Niels Ole Pors, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 593-603. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
The Future of Academic Librarians in the Workforce: A Ten-Year Forecast of Librarian Supply and Demand
José-Marie Griffiths and Donald W. King, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 603-612. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Assessing Public Library Use of the Internet: A Sixteen Year Perspective
John Carlo Bertot and Charles R. McClure, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 613-621. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Conducting Practical Library Assessments That Promote Program Change and Improvements
Lauren H. Mandel, Charles R. McClure, Bradley Wade Bishop, and John T. Snead, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 623-631. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
On Becoming a Process-Focused Library
Susan Bailey and Claudia Dale, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 633-641. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Developing a Library Value Indicator for a Disciplinary Population
Jeanne M. Brown, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 643-651. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Cultural Heritage Informatics and the GSLIS Digital Curriculum Laboratory: A Cyberlearning Platform for the Evaluation of Digital Asset Management Systems: A Progress Report
Terry Plum, Jeannette Bastian, Ross Harvey, and Martha Mahard, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 653-661. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Interdisciplinary Collection Assessment Model
Allison Sivak and Richard Hayman, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 663-676. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Recruiting for Results: Assessment Skills and the Academic Library Job Market
Scott Walter and Megan Oakleaf, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 677-681. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
LibQUAL+® Lite at UNT
Diane Wahl and Hector Ponce, Poster, Library Assessment Conference, Baltimore, Maryland, October 25-27, 2010.
Publication Type: Presentations
Using an Availability Study to Assess Access to Electronic Articles
Janet Crum, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 683-701. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Focusing on Circulation Snapshots: A Powerful Tool for Print Collection Assessment
Richard Entlich, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 703-713. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Monograph Duplication Analysis to Inform Consortial Collection Development
Leslie Horner Button and Rachel C. Lewellen, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 715-720. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Cycling Through: Paths Libraries Take to Marketing Electronic Resources
Marie R. Kennedy, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 721-730. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Truth-Telling and Survey Methods in Advocacy Research: A Call for the Formation of the Flat Venus Society in Library Assessment
Ray Lyons, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 731-742. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Marketing and Assessment in Academic Libraries: A Marriage of Convenience or True Love?
Lynne Porat, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 743-748. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
ClimateQUAL® and Thinklets: Using ClimateQUAL® with Thinklets to Facilitate Discussion and Set Priorities for Organizational Change at Criss Library
Audrey DeFrank and Nora Hillyer, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 749-758. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
After the Data: Taking Action on ClimateQUAL® Results
Elizabeth Mengel, Judith Smith, and Elizabeth Uzelac, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 759-767. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
Striving for Excellence: Organizational Climate Matters
Shelley Phipps, Brinley Franklin, and Shikha Sharma, in Proceedings of the 2010 Library Assessment Conference, Baltimore, Maryland, October 24-27, 2010, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 769-779. Washington, DC: Association of Research Libraries, 2011.
Publication Type: Proceedings of the Library Assessment Conference
The ARL StatsQUAL® Gateway to Assessment Tools with a Focus on LibQUAL+®, MINES for Libraries®, and ClimateQUAL® Research and Practice
Martha Kyrillidou, David Green, Gary Roebuck, and Charles Lowry, Presentation, Library Research Seminar V, University of Maryland, October 8, 2010.
Publication Type: Presentations
ClimateQUAL®, Change Strategies and Organizational Improvement
Sue Baughman, Paul Hanges, Martha Kyrillidou, and Mark Puente, Presentation, 2010 National Diversity in Libraries Conference, Princeton, NJ, July 15, 2010.
Publication Type: Presentations
Lib-Value as Collaborative Assessment
Martha Kyrillidou, Presentation, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, June 26, 2010.
Publication Type: Presentations
The Library as Strategic Investment
Paula Kaufman, Presentation, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, June 26, 2010.
Publication Type: Presentations
LibQUAL+® Update: Spring 2010
In this issue: 2010 participation update, LibQUAL+® events, 2011 In-Kind Grant Program, Spotlight on Bibliothèque Nationale et Universitaire de Strasbourg, TechQual+ webinar, and more.
Publication Type: LibQUAL+® Update
Lib-Value Workshop: Panel Discussion (video)
Paula Kaufman, Donald W. King, Bruce Kingma, Regina Mays, and Martha Kyrillidou, Return on Investment (ROI) - Lib-Value Workshop, George Washington University, Washington, DC, June 26, 2010.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, LibQUAL+® and Beyond Workshop, University of Glasgow, UK, May 24, 2010.
Publication Type: Presentations
LibQUAL+® Update: Winter 2010
In this issue: 2009 Survey Wrap-up, 2010 Survey Underway, LibQUAL+® Events, In-Kind Grant Winners Announced, Bookmark design contest, Spotlight on McGill University.
Publication Type: LibQUAL+® Update
An Introduction to LibQUAL+
Selena Killick, Presentation, University of Westminster, London, UK, February 5, 2010.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
Quantitative Evidence
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Boston, MA, January, 18, 2010.
Publication Type: Presentations
Evaluating the service quality of public libraries affiliated to the Public Iranian Libraries entity in Qazvin city using the LibQUAL+ tool
F. Mohammadbeigi, Master’s Thesis, Tarbiat Modares University, 2009.
Publication Type: Related Articles
LibQUAL+® Update: October 2009
Highlights in this issue: 2009 Survey information and update; 2010 Survey registration and fee structure; LibQUAL+® Events: Training sessions at ALA Midwinter 2010, METS Workshop, Service Quality Evaluation Academy, the 2010 Library Assessment Conference; An invitation for a chance to see yourself and your work in the new Procedures Manual; Spotlight on University of Haifa.
Publication Type: LibQUAL+® Update
Digital Library Service Quality: what does it look like?
Martha Kyrillidou, Colleen Cook, and Yvonna Lincoln, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 187-214.
Publication Type: Articles
Journals and Academic Faculty
Jim Self and Jennifer Rutner, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
LibQUAL+® Lite in Hebrew
Lynne Porat, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
LibQUAL+® Survey Administration
Martha Kyrillidou, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
LibQUAL's Contribution to Our Quality Profile
Monica Hammes, Gerda Beukes, and Rayno Geyser, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
Perspectives from two UK institutions
Stephen Town, Presentation, LibQUAL+® Exchange, 8th Northumbria Conference on Performance Measurement in Libraries and Information Services, Istiuto degli Innocenti, Florence, Italy, August 17, 2009.
Publication Type: Presentations
LibQUAL+® Share Fair: Summer 2009 (Chicago)
This booklet contains contact information and abstracts from the Summer 2009 LibQUAL+® Share Fair presentations in Chicago, Illinois on July 13.
Publication Type: Share Fair Program
Library Assessment Conference 2008, Seattle, Washington, August 4-7: Recap & Evaluation
Steve Hiller, Martha Kyrillidou, and Jim Self, Presentation, Library Assessment Conference Forum, Chicago IL, July 10, 2009.
Publication Type: Presentations
ARL Library Investment Index: Why is it Important?
Brinley Franklin, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Greece, May 29, 2009.
Publication Type: Presentations
LibQUAL+ in the UK and Beyond
Stephen Town, Presentation, Qualitative and Quantitative Methods in Libraries International Conference, Chania, Greece, May 29, 2009.
Publication Type: Presentations
LibQUAL+® Update: May 2009
In this issue: 2009 Session I Survey Deadline; Library Assessment Conference Proceedings Now Available; Summer Events with LibQUAL+®; Library Assessment Corner; and much more!
Publication Type: LibQUAL+® Update
LibQUAL+® Lite at UNT - 2008
Diane Wahl, Presentation, Texas Library Association, Houston, Texas, April 2, 2009.
Publication Type: Presentations
Focus Groups
Colleen C. Cook, Presentation, ARL Service Quality Evaluation Academy, New Orleans, LA, March 16-20, 2009.
Publication Type: Presentations
Qualitative Methods
Colleen C. Cook, Presentation, ARL Service Quality Evaluation Academy, New Orleans, LA, March 16-20, 2009.
Publication Type: Presentations
LibQUAL+® Update: January 2009
In this issue: Special Note to 2008 Participants; Events: Booth Consultations at ALA Annual Conference, Service Quality Measurement in Libraries: A LibQUAL+® Exchange, etc.; Spotlight On: International Participation; Library Assessment Corner: 2009 ALA Midwinter Meeting Presentations, Graduate Student and Faculty Spaces and Services, SPEC Kit 308, etc.; and more!
Publication Type: LibQUAL+® Update
LibQUAL+® Survey Administration
MaShana Davis and Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
We did LibQUAL+®: Now What?
Amy Hoseth, Presentation, American Library Association Midwinter Meeting, Denver, CO, January 26, 2009.
Publication Type: Presentations
ClimateQUAL™: Organizational Climate and Diversity Assessment
Martha Kyrillidou, Charles Lowry, Paul Hanges, Juliet Aiken, and Kristina Justh, Paper, Proceedings of the Fourteenth National Conference of the Association of College and Research Libraries, March 12-15, 2009, Seattle, Washington: Pushing the Edge: Explore, Engage, Extend, Dawn M Mueller (ed), (March 2009): 150-164.
Publication Type: Conference Papers
Evaluating the service quality of public libraries affiliated to the Public Iranian Libraries entity in Qazvin city using the LibQUAL+ tool
F. Mohammadbeigi and M. Hassanzadeh, Payam-E- Ketabkhane 15, no. 1 (2009): 7-27.
Publication Type: Related Articles
Broadening Library Assessment to Understand the "Why" (Keynote Panel)
Susan Gibbons, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 3-5. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Raising the Assessment Bar: A Challenge to Our Community (Keynote Panel)
Rick Luce, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 7-11. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Accelerating Relevance (Keynote Panel)
Betsy Wilson, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 13-15. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Views from a Developing Country (Reaction to Keynote Panel)
Joan Rapp, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 17-19. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Reaction to Keynote Panel
Stephen Town, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 21-23. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Measuring the Impact of Networked Electronic Resources: Developing an Assessment Infrastructure for Libraries, State, and Other Types of Consortia
Terry Plum, Brinley Franklin, Martha Kyrillidou, Gary Roebuck, and MaShana Davis, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 25-36. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Building Frameworks of Organizational Intelligence: Strategies and Solutions Stemming from the Penn Libraries Data Farm Project
Joseph Zucca, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 37-42. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
LibQUAL+® and the Evolution of "Library as Place" at Radford University, 2001-2008
Eric Ackermann, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 43-49. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Using Evidence for Library Space Planning
Michael Crumpton and Kathryn Crowe, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 51-64. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Wayfinding Revisited: Improved Techniques for Assessing and Solving Usability Problems in Physical Spaces
David Larsen and Agnes Tatarka, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 65-73. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Under New Management: Developing a Library Assessment Program at a Small Public University
Karen Jensen, Anne Christie, Lisa Lehman, and Diane Ruess, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 75-83. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
In Our Visitors' Footsteps: Using a "Visitor Experience" Project to Assess Services and Facilities at the Library of Virginia
Suzy Szasz Palmer, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 85-94. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Standardized Survey Tools for Assessment in Archives and Special Collections
Elizabeth Yakel and Helen Tibboo, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 95-103. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Assessing Information Competence of Students Using iSkills™: A Commercially-Available, Standardized Instrument
Stephanie Brasley, Penny Beile, and Irvin Katz, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 105-114. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Measuring Student Information Literacy Outcomes: Using the Program Review Process to Gather Evidence of Learning
Gabriela Sonntag, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 115-125. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Assessment in LIS Education
Megan Oakleaf and Karin de Jager, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 127-130. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Use and Non-use of Choice-reviewed Titles: A Comparison between Undergraduate and Research Libraries
Michael Levine-Clark and Margaret Jobe, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 131-137. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Library Strategy in the Transition Away from Print
Richard Schonfeld, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 139-140. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Assessment-based Strategies for Building Connections with Academic Departments
Yvonne Belanger, in Proceedings of the 2008 Library Assessment Conference, Seattle, Washington, August 4-7, 2008, edited by Steve Hiller, Kristina Justh, Martha Kyrillidou, and Jim Self, 141-146. Washington, DC: Association of Research Libraries, 2009.
Publication Type: Proceedings of the Library Assessment Conference
Measuring the Quality of Library Service through LibQUAL+®
Martha Kyrillidou, Colleen Cook, and S. Shyam Sunder Rao, in Academic Library Research: Perspectives and Current Trends, eds. Marie L. Radford and Pamela Snelson (Chicago: Association of College and Research Libraries, 2008): 253-301.
Publication Type: Articles
LibQUAL+® Update: October 2008
Highlights in this issue: Survey information 2008-2009; Events: 2009 ALA Midwinter Meeting in Denver, CO; Spotlight On: Northeastern University; Library Assessment Corner: Plans for the 2010 Library Assessment Conference and LibQUAL+® Publications: Papers, Posters, & Presentations; and more!
Publication Type: LibQUAL+® Update
LibQUAL+® in the Sciences
Gary Roebuck, MaShana Davis, and Martha Kyrillidou, Prepared for the ARL/CNI Forum on "Reinventing Science Librarianship: Models for the Future", October 16–17, 2008.
Publication Type: Special
LibQUAL+™: Score Norms
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Presentation, 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
Publication Type: Presentations
Comparisons of Library Users Expectations and Perceptions Across North American, European, African, Asian and Australian Libraries
Martha Kyrillidou, Colleen Cook, and Bruce Thompson, Presentation, 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008.
Publication Type: Presentations
Evaluating the Evaluators: Library Assessment in South African Academic Libraries
Anette van Vuren, Poster, Library Assessment Conference, University of Washington, Seattle, WA, August 4-8, 2008.
Publication Type: Presentations
Measuring the Impact of Networked Electronic Resources: Developing Assessment Infrastructure for Libraries, State, and Other Types of Consortia
Terry Plum, Brinley Franklin, Martha Kyrillidou, Gary Roebuck, Raynna Bowlby, Mashana Davis, and Kristina Justh, Presentation, Library Assessment Conference, University of Washington, Seattle, WA, August 4-6, 2008.
Publication Type: Presentations
LibQUAL+® Update: July 2008
Highlights in this issue include: 2008 LibQUAL+® survey information; LibQUAL+® presentations at the 2008 Library Assessment Conference; LibQUAL+® Events: ALA Midwinter 2009 and Using LibQUAL+® Effectively; LibQUAL+® Assessment Corner: Building Effective, Sustainable, and Practical Library Assessment with ARL and "Library Users’ Service Desires: A LibQUAL+® Study"; and more!
Publication Type: LibQUAL+® Update
Participant-Related Sites
Links to Web sites created by LibQUAL+® participants
Publication Type: Communicating Survey Results to Stakeholders
LibQUAL+®: An Overview
Bruce Thompson and Colleen Cook, Presentation, 3rd Lodz Library Conference, Lodz, Poland, June 25, 2008.
Publication Type: Presentations
LibQUAL+® Update: May/June 2008
Highlights in this issue include: 2008 ALA Annual Conference events; news from ARL: New ARL ED announcement; tips for turning your LibQUAL+® results into action; the latest LibQUAL+® research; and much more!
Publication Type: LibQUAL+® Update
LibQUAL+® Update: April 2008
Highlights in this issue include: 2008 Survey Information; LibQUAL+® on the Move; LibQUAL+® Events - Anaheim and Service Quality Evaluation Academy; Spotlight On: Oklahoma State University; Library Assessment Corner - WVU Today article, Library Assessment Blog; and more!
Publication Type: LibQUAL+® Update
Performance Measurement in Libraries
Steve Hiller and Martha Kyrillidou, Performance Measurement in Libraries-Special Workshop, Info 2008, Tel Aviv, Israel, March 31, 2008.
Publication Type: Presentations
A Report From the User Study WG, Keio University
Yukiko Sakai, Presentation, International Symposium on LibQUAL+®: Knowing Your Users -- Assessment of Library Service Quality, Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
LibQUAL+®: Using the Result for Library Management
Colleen Cook, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
Library Service Quality Assessment, Users and User Study
Yoshinori Sato, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008. (In Japanese).
Publication Type: Presentations
The LibQUAL+® Assessment Service for Libraries
Martha Kyrillidou, Presentation, Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium on LibQUAL+®, Tokyo and Osaka, Japan, February 27-29, 2008.
Publication Type: Presentations
RAU Feedback Form
Research and Assessment Unit, Cornell University
Publication Type: Special
LibQUAL+® Update: January 2008
Highlights in this issue include: 2008 Survey now available; LibQUAL+® at ALA in Anaheim, CA in June 2008; expansion of language translations and participants; LibQUAL+® Update new distribution schedule; recap of January events; special thanks to West Virginia University Libraries; and much more!
Publication Type: LibQUAL+® Update
Apprivoiser LibQUAL+™
Richard Dumont, Presentation, Introduction to LibQUAL+® workshop, Paris, France, January 28, 2008.
Publication Type: Presentations
Paris: LibQUAL+® Introduction
Martha Kyrillidou, Presentation, Introduction to LibQUAL+® workshop, Paris, France, January 28, 2008.
Publication Type: Presentations
Using LibQUAL+®
Selena Killick, Presentation, Introduction to LibQUAL+® workshop, Paris, France, January 28, 2008.
Publication Type: Presentations
An Introduction to LibQUAL+
Selena Killick, Presentation, Introduction to LibQUAL+® Workshop, University of Westminster, London, UK, January 21, 2008.
Publication Type: Presentations
LibQUAL+ Process Overview
Selena Killick, Presentation, Introduction to LibQUAL+ Workshop, University of Westminster, London, UK, January 21, 2008.
Publication Type: Presentations
An Introduction to LibQUAL+
Selena Killick, Presentation, Aslib Engineering Group (AGM), Imperial College of Science and Technology, London, UK, January 17, 2008.
Publication Type: Presentations
LibQUAL+® Survey Administration
MaShana Davis, Kristina Justh, and Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
LibQUAL+® Survey Introduction
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
LibQUAL+® Survey Results
Martha Kyrillidou, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Bruce Thompson, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
WVU Libraries: LibQUAL Surveys 2003, 2005, and 2007
Amanda Darby, Ryan D'Souza, Dave Hughes, and Angela Julien, Presentation, American Library Association Midwinter Meeting, Philadelphia, PA, January 14, 2008.
Publication Type: Presentations
Assessment at Cornell
Xin Li, Presentation, Library Assessment Forum, University of Pennsylvania, Philadelphia, PA, January 11, 2008.
Publication Type: Presentations
Library Assessment in North America
Stephanie Wright and Lynda White, Presentation, ARL Library Association Mid-Winter Conference, University of Pennsylvania, Philadelphia, PA, January 11, 2008.
Publication Type: Presentations
Analytics User Guide
ARL, Tutorial for using the online Analytics modules: Institution Explorer and Longitudinal Analysis (2008).
Publication Type: Special
Evaluating the service quality of central library in Tarbiat Modares University using the LibQUAL+ tool
A. Najafgholizadeh, Master’s Thesis, Tarbiat Modares University, 2007.
Publication Type: Related Articles
Evidence-based Librarianship
Jesse McGowan, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
LibQUAL Canada: Results Highlights
Martha Kyrillidou and Gary Roebuck, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
LibQUAL+® 2007: An Introduction
Bruce Thompson, Presentation, LibQUAL+® Canada Workshop, Ottawa, Ontario, Canada, October 24-25, 2007.
Publication Type: Presentations
DigiQUAL™: A digital library evaluation service
Martha Kyrillidou and Bruce Thompson, Presentation, 7th Northumbria International Conference on Performance Measurement in libraries and information services, Stellenbosch, South Africa, August 13-16, 2007.
Publication Type: Presentations
DigiQUAL™: A digital library evaluation service
Martha Kyrillidou, Fred Heath, Colleen Cook, Yvonna Lincoln, Bruce Thompson, and Duane Webster, Paper, The 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Stellenbosch, South Africa, August 13-16, 2007.
Publication Type: Conference Papers
LibQUAL+ in the UK & Ireland: Five years experience
Stephen Town and Selena Lock, Presentation, 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Stellenbosch, South Africa, August 13-16, 2007.
Publication Type: Presentations
LibQUAL+® in South Africa
Sherrie Schmidt and Martha Kyrillidou, Presentation, LibQUAL+® meeting, Stellenbosch, South Africa, August 13, 2007.
Publication Type: Presentations
LibQUAL+®: An Introduction
Martha Kyrillidou, Presentation, Consortium of Swiss Academic Libraries, National Library, Bern, Switzerland, July 9, 2007.
Publication Type: Presentations
Effectively Using LibQUAL+ Data
J. Stephen Town, Presentation, LibQUAL+® International Workshop, University of Westminster, London, UK, July 5-6, 2007.
Publication Type: Presentations
LibQUAL+® Share Fair 2007 (Washington D.C.)
This booklet contains contact information and abstracts from the Summer 2007 LibQUAL+® Share Fair presentations in Washington, D.C. on June 25.
Publication Type: Share Fair Program
LibQUAL+ Finding the Right Numbers
Jim Self, Presentation, LibQUAL+® Community: A Results Meeting, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
LibQUAL+® 2007: An Introduction
Martha Kyrillidou and MaShana Davis, Presentation, LibQUAL+™ Introductory Workshop, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Colleen Cook, Presentation, LibQUAL+™ Introductory Workshop, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
Using Your LibQUAL+ Results
Dawn Thistle, Presentation, LibQUAL+® Community: A Results Meeting, ALA Annual Conference, Washington, DC, June 25, 2007.
Publication Type: Presentations
ARL Task Force Recommendations
Colleen Cook, Presentation, ARL Survey Coordinators and SPEC Liaisons Meeting, Washington, DC, June 22, 2007.
Publication Type: Presentations
The LibQUAL+® Update: Vol. 5, No. 1, June 13, 2007
Highlights in this issue include: Special thanks to Session I participants, LibQUAL+® in the nation's capital: ALA Annual Conference Events, deadline for LibQUAL+® In-Kind Grant: June 15, 2007, Next Steps: Taking Action on Your Results, and much more!
Publication Type: LibQUAL+® Update
LibQUAL+ Results: What Now?
Dawn Thistle, Presentation, Massachusetts Conference of Chief Librarians of Public Higher Educational Institutions (MCCLPHEI) results meeting, Boston, MA, June 12, 2007.
Publication Type: Presentations
Marketing Materials - More Table Tents (Lakehead University)
Lakehead University, This Publisher document contains a template for table tents created by Lakehead University that you can customize for your library. Simply insert your information for table tents to promote your LibQUAL+ Survey.
Publication Type: Marketing
Marketing Materials - More Table Tents (SUNY - Cobleskill)
SUNY Cobleskill, This Publisher document contains a template for table tents created by SUNY Cobleskill that you can customize for your library. Simply insert your information for table tents to promote your LibQUAL+ Survey.
Publication Type: Marketing
LibQUAL+® Update: Vol. 4, No. 6, May 18, 2007
Highlights in this issue include information about the 2007 Session I survey, 2006 and 2007 SPSS data files, LibQUAL+® on the Move in South Africa and Washington, DC, call for Share Fair participants and LibQUAL+® booth volunteers for the ALA Annual Conference, and more.
Publication Type: LibQUAL+® Update
The LibQUAL+® Update: Vol. 4, No. 5, March 28, 2007
Highlights in this issue include: LibQUAL+® results notebooks, Post Hoc, Evaluation, & Representativeness questionnaires, contribute to the 2007 LibQUAL+® Share Fair, LibQUAL+® on the Move, new team members, and much more!
Publication Type: LibQUAL+® Update
Qualitative Methods Q&A
Colleen Cook, Presentation, Service Quality Evaluation Academy, New Orleans, LA, March 13, 2007.
Publication Type: Presentations
The Research Process
Colleen Cook, Presentation, Service Quality Evaluation Academy, New Orleans, LA, March 13, 2007.
Publication Type: Presentations
Focus Groups
Colleen Cook, Presentation, ARL Assessment Academy, New Orleans, LA, March 2007.
Publication Type: Presentations
The LibQUAL+® Update: Vol. 4, No. 4, February 12, 2007
Highlights in this issue include 2006 and 2007 survey information, spotlight on: LibQUAL Canada, call for LibQUAL+® booth volunteers for ACRL 13th National Conference, intoducing new team member: Gary Roebuck, and more.
Publication Type: LibQUAL+® Update
LibQUAL @ the University of Bath
Presentation, Libqual+® International Workshop, University of Westminster, Marylebone Campus, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+ at Leeds - One Year On
Pippa Jones, Presentation, LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+™ Introduction
Bruce Thompson and Colleen Cook, Presentation, LibQUAL+® Introductory Workshop, ALA Annual Conference, Seattle, WA, January 22, 2007 and LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+™: Qualitative Grounding "22 Items and a Box"
Bruce Thompson and Colleen Cook, Presentation, LibQUAL+® Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007 and LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Bruce Thompson, Presentation, LibQUAL+® Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007 and LibQUAL+® International Workshop, University of Westminster, London, UK, January 25-26, 2007.
Publication Type: Presentations
LibQUAL+ Results: What Now?
Dawn Thistle, Presentation, LibQUAL+® Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007.
Publication Type: Presentations
LibQUAL+® 2007: An Introduction
MaShana Davis and Martha Kyrillidou, Presentation, Birmingham, AL, January 17, 2007, Seattle, WA, January 22, 2007, and London, January 25-26, 2007.
Publication Type: Presentations
LibQUAL at UAB Lister Hill Library
Pat Higginbottom, Presentation, Implementing LibQUAL+™ in the Network of Alabama Academic Libraries (NAAL) Consortium, Birmingham, AL, January 17, 2007.
Publication Type: Presentations
LibQUAL+ @ Samford
Jean Thomason, Presentation, Implementing LibQUAL+™ in the Network of Alabama Academic Libraries (NAAL) Consortium, Birmingham, AL, January 17, 2007.
Publication Type: Presentations
Proceedings of the 2006 Library Assessment Conference
Francine DeFranco, Steve Hiller, Lisa Janicke Hinchliffe, Martha Kyrillidou, Jim Self, and Joan Stein, eds., Charlottesville, Virginia, September 25-27, 2006. Washington, DC: Association of Research Libraries, 2007.
Publication Type: Proceedings of the Library Assessment Conference
A study on the service quality evaluation of university library applying the LibQUAL+
D.S. Kim, Master's Thesis, Ewha Womans University, 2006.
Publication Type: Related Articles
LibQUAL+ Results: What Now?
Dawn Thistle, Presentation, LibQUAL+® Results Meeting, University of Massachusetts, Boston, MA, November 1, 2006.
Publication Type: Presentations
The LibQUAL+® Update: Vol. 4, No. 3 -October 31, 2006
Highlights of this issue: Six weeks remaining in the 2006 survey period, Taking action with your survey results, ALA Midwinter Meeting events in Seattle, Library Assessment Corner, and more.
Publication Type: LibQUAL+® Update
The LibQUAL+® Update: Vol. 4, No. 2 -September 25, 2006
Highlights in this issue include the 2007 LibQUAL+® Survey information, Reminders for Post Hoc and Evaluation Questionnaire for Session II participants, the Library Assessment Corner, and more.
Publication Type: LibQUAL+® Update
Four Years of LibQUAL
Deborah Poole, Presentation, LibQUAL+® Meeting, Loyola University New Orleans, Monroe Library, New Orleans, LA, June 26, 2006.
Publication Type: Presentations
User’s Information Needs in Academic Libraries of the 21st Century: LibQUAL +™ as a Tool for Assessment of Service
Maria A. Jankowska, in “Libraries in the 21st Century: Will They Survive?” Papers from the International Conference, Lodz, Poland, June 19-21, 2006, ed. Blazej Feret, (Warszawa: Polish Library Association, 2006): 197-208.
Publication Type: Related Articles
The LibQUAL+® Update: Vol. 3, No. 6 - June 13, 2006
Highlights in this issue include the 2006 Session I Highlights, Post Hoc and Evaluation Questionnaires information, LibQUAL+® workshops and events at ALA, 2007 LibQUAL+® Survey information, the LibQUAL+® 2007 Grant Program, and more.
Publication Type: LibQUAL+® Update
LibQUAL+™: An Overview
Bruce Thompson, Presentation, CASLIN, Czech Republic, June 11-15, 2006.
Publication Type: Presentations
The LibQUAL+® Update Vol. 3, No. 5 - April 27, 2006
Highlights of this issue include 2006 Session I survey period deadline, Post Hoc and Evaluation Questionnaire information, welcoming of new team member, information for upcoming events and training opportunties, invitation for 2006 Share Fair and booth duty at the ALA Annual Conference, and more.
Publication Type: LibQUAL+® Update
LibQUAL+® Norms
Score norms for LibQUAL+® from 2001-2005 are located on a page created by LibQUAL+® team member Bruce Thompson, Distinguished Professor of Educational Psychology and College Distinguished Research Fellow, Texas A&M University. There is also a discussion of the stability of LibQUAL+® norms across selected years and user groups.
Publication Type: Special
The LibQUAL+™ Update: Vol. 3, No. 4 - March 27, 2006
Highlights of this issue include distribution of the first batch of results notebooks for 2006 participants; information on the 2006 Share Fair and other LibQUAL+™ sponsored events and training at ALA Annual Conference in New Orleans; LibQUAL+™ staff transitions; and more.
Publication Type: LibQUAL+® Update
The LibQUAL+™ Update: Vol. 3, No. 3 - February 16, 2006
This issue includes an update on registrations for the 2006 survey; information on applying for the 2006 Service Quality Evaluation Academy; links to updated online resources, including a revised Procedures Manual and presentations from the January and February LibQUAL+™ workshops; and more.
Publication Type: LibQUAL+® Update
LibQUAL+™ Radio Jingle, Rhodes University (South Africa)
This radio jingle was created and used by Rhodes University in 2005. Other participants are free to listen and use it "as long as the Rhodes University Communications and Development Division retains copyright and is credited with having created the sound file".
Publication Type: Marketing
LibQUAL+™: Quantitative Evidence
Bruce Thompson and Colleen Cook, Presentation, ALA Midwinter Meeting, San Antonio, Texas, January 23, 2006.
Publication Type: Presentations
Measuring Library Services
Martha Kyrillidou, Presentation, Initiative to Recruit a Diverse Workforce Leadership Symposium, San Antonio, TX, January 21, 2006.
Publication Type: Presentations
Marketing Materials - Table Tents (Mercy College & St. John's University)
Mercy College & St. John's University, This Word document contains a template for table tents created by Mercy College and St. John's University that you can customize for your library. Simply insert your information for table tents to promote your LibQUAL+ Survey.
Publication Type: Marketing
The LibQUAL+™ Update: Vol. 3, No. 2 - November 17, 2005
This issue contains an update on when the next steps in the 2006 survey process will open to participants; information on how to order a custom discipline results notebook for your institution; a look at how the Medical College of Georgia has used their LibQUAL+(TM) results; and more.
Publication Type: LibQUAL+® Update
An Introduction to LibQUAL+™
Martha Kyrillidou, Amy Hoseth, and Jonathan Sousa, Presentation, New Ways of Listening to Library Users Workshop, Washington, DC, November 5, 2005.
Publication Type: Presentations
Technological Tools for Assessment
Jonathan Sousa, Presentation, New Ways of Listening to Library Users Workshop, Washington, DC, November 4-5, 2005.
Publication Type: Presentations
LibQUAL+™ Process Management: Using the Web as a Management Tool
Amy Hoseth, Presentation, Massachusetts LSTA orientation meeting, Boston, Mass., October 21, 2005 and at the New Ways of Listening to Library Users workshop, Washington, DC, November 4-5, 2005.
Publication Type: Presentations
An Introduction to LibQUAL+™
Amy Hoseth, Presentation, Massachusetts LSTA orientation meeting, Boston, MA, October 21, 2005
Publication Type: Presentations
The LibQUAL+™ Update: Vol. 3, No. 1 - September 22, 2005
Highlights in this issue include information about registration for the 2006 survey cycle and the distribution of SPSS data files from 2005-Session I; your guide to "everything you've always wanted to know about normative data"; a look at our new South African participants; and more.
Publication Type: LibQUAL+® Update
LibQUAL+™ Introduction
Martha Kyrillidou and Bruce Thompson, Presentation, National Library for Health, London, UK, August 26, 2005.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Martha Kyrillidou and Bruce Thompson, Presentation, National Library for Health, London, UK, August 26, 2005.
Publication Type: Presentations
The New Library User in Sweden: A LibQUAL+™ Study
Martha Kyrillidou and Ann-Christin Persson, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
After the Academy
Selena Lock, Presentation, LibQUAL+™ International Results Meeting, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
International Results Meeting: LibQUAL+™
Colleen Cook, Presentation, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
LibQUAL+™ Around and About
Martha Kyrillidou, Presentation, LibQUAL+™ International Results Meeting, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
Living & Learning with LibQUAL+™
Jacqui Dowd, Presentation, LibQUAL+™ International Results Meeting, 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Presentations
The New Library User in Sweden: A LibQUAL+™ Study
Martha Kyrillidou and Ann-Christin Persson, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Conference Papers
The LibQUAL+™ Update: Vol. 2, No. 6 - July 28, 2005
Highlights in this issue include the 2005 Session II survey opens, 2005 Session I survey Highlights available, New Ways of Listening to Library Users Workshop November 4-5, and new presentations and papers added to the Publications page.
Publication Type: LibQUAL+® Update
LibQUAL+(TM) Share Fair: Summer 2005 (Chicago)
This booklet contains contact information and abstracts from the Summer 2005 LibQUAL+(TM) Share Fair presentations in Chicago, Illinois on June 28.
Publication Type: Share Fair Program
What does Elsevier count?
Daviess Menefee, Presentation, ALCTS meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Usage Statistics on BioOne
Todd Carpenter, Presentation, ALCTS meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
An Introduction to Web Metrics
Paul G. Strupp, Presentation, ARL Web Analytics Workshop (Webmetrics), 2005 ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Project Counter in Brief
Jim Self, Presentation, ARL Survey Coordinators meeting, ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
Webmetrics Workshop
Martha Kyrillidou, Presentation, ARL Web Analytics Workshop (Webmetrics), ALA Annual Conference, Chicago, IL, June 23-29, 2005.
Publication Type: Presentations
ARL Statistics and Measurement
Martha Kyrillidou and Brinley Franklin, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
LibQUAL+™ Around and About
Martha Kyrillidou, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
LibQUAL+™ Introduction
Bruce Thompson, Presentation, Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Presentations
Qualitative Methods
Colleen Cook, Presentation, ARL Service Quality Evaluation Academy, Austin, TX, May 29-June 2, 2005.
Publication Type: Presentations
The LibQUAL+™ Update: Vol. 2, No. 5 - May 4, 2005
Highlights in this issue include a handy guide to LibQUAL+(TM) and assessment events at ALA Annual, a report from the first-ever LibQUAL+(TM) booth at ACRL, your invitation to participate in an upcoming Share Fair, the latest news on the survey process, and more!
Publication Type: LibQUAL+® Update
LibQUAL+(TM) Booth at ACRL 2005
Photos of the LibQUAL+(TM) booth at ACRL 12th National Conference, Minneapolis, MN, April 7-10 2005.
Publication Type: Special
The LibQUAL+™ Update: Vol. 2, No. 4 - April 12, 2005
Highlights of this issue include: A schedule of LibQUAL+(TM)-related events at ALA in Chicago; updated information on Session I survey results and the new self-paced tutorial tool; a spotlight on the LibQUAL+™ web site created by Virginia Tech; and more!
Publication Type: LibQUAL+® Update
LibQUAL+® Introduction
Colleen Cook and Bruce Thompson, ACRL Preconference Workshop on "Outcomes Assessment Tools for the Library of the Future: : LibQUAL+® and MINES", April 7, 2005.
Publication Type: Presentations
LibQUAL+® Qualitative Grounding
Colleen Cook and Bruce Thompson, ACRL Preconference Workshop on "Outcomes Assessment Tools for the Library of the Future: : LibQUAL+® and MINES", April 7, 2005.
Publication Type: Presentations
LibQUAL+® Quantitative Evidence
Colleen Cook and Bruce Thompson, ACRL Preconference Workshop on "Outcomes Assessment Tools for the Library of the Future: : LibQUAL+® and MINES", April 7, 2005.
Publication Type: Presentations
MINES for Libraries
Brinley Franklin, Presentation, ACRL Preconference Workshop, Minneapolis, MN, April 7, 2005.
Publication Type: Presentations
LibQUAL+™ Introduction
Colleen Cook and Bruce Thompson, Presentation, Educause Australasia, Auckland, NZ, April 5, 2005.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Colleen Cook and Bruce Thompson, Presentation, Educause Australasia, Auckland, NZ, April 5, 2005.
Publication Type: Presentations
LibQUAL+™, Libraries, and Google™
Martha Kyrillidou, Fred Heath, and Jonathan Sousa, Presentation, CNI Spring 2005 Task Force Meeting, Washington, DC, April 4, 2005.
Publication Type: Presentations
The LibQUAL+™ Update: Vol. 2, No. 3, March 2, 2005
This issue contains information about the upcoming LibQUAL+(TM) workshops at ACRL in April and ALA in June; details about the 2005 Service Quality Academy, to be held May 29-June 2 in Austin, TX; information about LibQUAL+(TM) Share Fairs; a spotlight on Radford University; and more.
Publication Type: LibQUAL+® Update
Assessing Information Literacy Skills: A Look at Project SAILS
Joseph A. Salem Jr., Presentation, CREPUQ Program: De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11 2005.
Publication Type: Presentations
Le New Measures Initiative de American Library Association (ARL)
Martha Kyrillidou, Presentation, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
LibQUAL+ @ McGill
Anastassia Khouri, Presentation, CREPUQ Atelier de reflexion De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
LibQUAL+: Description de la situation – Université Laval
Alain Bourque, Paper, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
MINES: Measuring the Impact of Networked Electronic Services
Brinley Franklin, Presentation, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
Sondage LibQUAL+ 2004 à l’Université de Montréal
Maryse Legault, Presentation, CREPUQ program De nouveaux outils de mesure pour les bibliothèques universitaires: le programme New Measures Initiative de l’Association of Research Libraries (ARL), Montréal, Canada, February 11, 2005.
Publication Type: Presentations
LibQUAL+(TM) Small Poster
This small poster (17" x 11") includes the goals and dimensions of the LibQUAL+(TM) survey, and displays a sample radar chart and bar chart. An excellent resource to print and display in your library.
Publication Type: Special
Jag har kommit hit för att låna böcker, inte för att bli ompysslad Försök med LibQual+TM vid två svenska bibliotek
Eva Alopaeus and Britt Omstedt, INFOtrend: Nordic Journal for Information Specialists 60, no. 2 (2005): 39-45.
Publication Type: Articles
Background on the SCONUL LibQUAL+ Implementation
Stephen Town, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+ at LSBU
Peter Godwin, Presentation, LibQUAL+® International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+™ at Glasgow University Library
Jacqui Dowd, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+™: Quantitative Evidence
Colleen Cook and Bruce Thompson, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
The Oxford experience – pluses and minuses
Mike Heaney, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
What will ARL do for you? What will you do?
Martha Kyrillidou, Presentation, LibQUAL+™ International Workshop, The Royal Military College of Science, Cranfield University, Shrivenham, UK, January 20-21, 2005.
Publication Type: Presentations
LibQUAL+™: A 180° Perspective
Consuella Askew, Presentation, ALA Midwinter Meeting, Boston, MA, January 17, 2005.
Publication Type: Presentations
The LibQUAL+™ Update: Vol. 2, No. 2, November 15, 2004
Information about the upcoming LibQUAL+™ webcast, a guide to the LibQUAL+™ training workshops that will be offered during ALA Midwinter in Boston, and the latest news about the survey process.
Publication Type: LibQUAL+® Update
Making Library Assessment Work
Steve Hiller and Jim Self, Presentation, 4th Human Resources Symposium, Positive Organizational Scholarship, Washington, DC, November 8-9, 2004.
Publication Type: Presentations
LibQUAL+™: 22 items and a box
Martha Kyrillidou, Presentation, NELINET workshop, July 30, 2004 and NELA Conference, September 28, 2004.
Publication Type: Presentations
The LibQUAL+™ Update, Vol. 2, No. 1, September 20, 2004
Registration is open for 2005 LibQUAL+™ survey; Newly updated Procedures Manual is posted on the project web site; Norms tables and interactive statistics available online for Spring 2004 participants.
Publication Type: LibQUAL+® Update
The LibQUAL+™ Update, Vol. 1, No. 7 - July 22, 2004
Results meeting presentations, survey results, and "2004 Survey Highlights" available online; Post hoc and evaluation questionnaires due by July 30; Information on upcoming workshops for participants.
Publication Type: LibQUAL+® Update
ARL & SCONUL 2003 and 2004
Martha Kyrillidou, Presentation, International LibQUAL+™ Results Meeting, Brighton, UK, July 7, 2004.
Publication Type: Presentations
E-Metrics Project Update 2003-04
Sherrie Schmidt, Presentation, ALCTS CMDS session at the ALA Annual Meeting, Orlando, FL, June 27, 2004.
Publication Type: Presentations
Introducing “New Measures”
Martha Kyrillidou, Paper, The ALCTS CMDS session at ALA, Orlando, FL, June 27, 2004.
Publication Type: Conference Papers
LibQUAL+™ ALA
Colleen Cook, Presentation, Orlando, FL, June 26, 2004 and Brighton, UK, July 7, 2004.
Publication Type: Presentations
The LibQUAL+™ Update - Vol. 1, No. 6, June 10, 2004
Survey concludes with more than 112,000 responses collected; Group notebooks now available online; Last chance to register for results meetings in Orlando and Brighton.
Publication Type: LibQUAL+® Update
LibQUAL+™ and the Professional Military Library
J. Gail Nicula and Shirley Brooks Laseter, Paper, The Special Library Association annual conference: Putting Knowledge to Work®, Nashville, TN, June 5-10, 2004.
Publication Type: Conference Papers
Why Do the LibQUAL+ Survey?
James Shedlock, Presentation, MLA Annual Conference, Washington, DC, May 25, 2004.
Publication Type: Presentations
Library Metrics in a Changing Environment
Martha Kyrillidou, Bruce Thompson, and Julia Blixrud, Paper, National Seminar of Libraries in Malaysia, Langkawi, Malaysia, May 25, 2004.
Publication Type: Conference Papers
The LibQUAL+™ Update - Vol. 1, No. 4, April 13, 2004
Online registration available for 2004 survey results workshops (US workshop - June 26 in Orlando, FL; International workshop - July 7 in Brighton, England); Important steps to take before you close your survey; Survey period enters final six weeks.
Publication Type: LibQUAL+® Update
Charting LibQUAL+(TM) Data
Jeff Stark, Training and Development Services, Texas A&M University Libraries, Texas A&M University (March 2004).
Publication Type: Special
The New Metrics at U.Va.
Jim Self, Presentation, ARL Survey Coordinators and SPEC Liaisons Meeting, Orlando, FL, June 2004.
Publication Type: Presentations
PAQ – Programa de avaliação da qualidade de produtos e serviços de informação: uma experiência no SIBi/USP
Maria I. C. Sampaio, Cybelle de A. Fontes, Maria A. de F. R. Rebello, Rosa M. F. Zani, Adriana de A. Barreiros, Ana M. M. de C. Prado, Eliana de C. A. Cordeiro, Maria C. O. Villela, Marli I. de Moraes, Valéria V. Lombardi, and Adherbal C. Netto, Ciência da Informação, Brasília 33, no. 1 (2004): 142-148. (in Portugese).
Publication Type: Related Articles
LibQUAL+(TM) Spring 2003 Survey: Group Results (American English)
Colleen Cook, Fred Heath, Bruce Thompson, Consuella Askew, Amy Hoseth, Martha Kyrillidou, Jonathan Sousa, and Duane Webster, Washington, DC: Association of Research Libraries, (2003). Summary statistics for the 286 American English library participants.
Publication Type: Special
Special Issue on New Measures
A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 230/231 (October/December 2003).
Publication Type: Special
LibQUAL+(TM) Spring 2003 Survey: Group Results
Colleen Cook, Fred Heath, Bruce Thompson, Consuella Askew, Amy Hoseth, Martha Kyrillidou, Jonathan Sousa, and Duane Webster, Washington, DC: Association of Research Libraries, (2003).
Publication Type: Special
Benchmarking: Overview and context
Rowena Cullen, World Library and Information Congress: 69th IFLA General Conference and Council, Berlin, Germany (August 1-9, 2003).
Publication Type: Related Articles
Cross-cultural implementation of LibQUAL+™: the French language experience
Martha Kyrillidou, Toni Olshen, Fred Heath, Claude Bonnelly, and Jean-Pierre Cote, in Library measures to fill the void. Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, UK, July 29, 2003: 193-199.
Publication Type: Conference Papers
French Canadian 2003
Martha Kyrillidou, Toni Olshen, Fred Heath, Claude Bonnelly, and Jean-Pierre Cote, Presentation, 5th Northumbria International Conference, Durham, UK, July 29, 2003.
Publication Type: Presentations
LibQUAL+™ from the UK Perspective
Colleen Cook, Fred Heath, and Bruce Thompson, in Library measures to fill the void. Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, UK, July 28, 2003: 156-159.
Publication Type: Conference Papers
LibQUAL+™ Report Meeting (Durham, UK - 2003)
Colleen Cook, Bruce Thompson, and Martha Kyrillidou, Presentation, 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, UK, July 28, 2003.
Publication Type: Presentations
Mainstreaming new measures
Julia Blixrud, ARL: A Bimonthly Report on Research Libraries Issues and Actions from ARL, CNI and SPARC, no. 230/231 (2003): 1-7.
Publication Type: Articles
Charting Library Service Quality
Sheri Downer, Presentation, LibQUAL+™ Moving from Data to Action, ALA Annual Conference, Toronto, Canada, June 21, 2003.
Publication Type: Presentations
LibQUAL+™ Report Meeting (Toronto, Canada - 2003)
Colleen Cook, Bruce Thompson, Martha Kyrilidou, and Jonathan Sousa, Presentation, ALA Annual Conference, Toronto, Canada, June 21, 2003.
Publication Type: Presentations
LibQUAL+™: Process Management
Consuella Askew, Presentation, American Library Association Annual Conference, Toronto, Canada, June 20, 2003.
Publication Type: Presentations
LibQUAL+™: 2002 Results
Colleen Cook and Fred Heath, Presentation, Texas Library Association, Houston, TX, April 2, 2003.
Publication Type: Presentations
What Our Users Are Telling Us
Colleen Cook and Fred Heath, Presentation, CLIR 2003 Annual Sponsors' Symposium, The Cosmos Club, Washington D.C., March 28, 2003.
Publication Type: Presentations
Old and New Measures ... Why Bother?
Martha Kyrillidou and Consuella Askew, Presentation, Georgetown University Library, Washington, DC, February 24, 2003.
Publication Type: Presentations
Using LibQUAL+ Data for Renewal and Change
Bonna J. Boettcher and Lorraine Harricombe, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 27, 2003.
Publication Type: Presentations
LibQUAL+™: A Total Market Survey
Duane Webster, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 26, 2003.
Publication Type: Presentations
LibQUAL+™: Process Management
Consuella Askew Waller and Amy Hoseth, Presentation, American Library Association Midwinter Conference, Philadelphia, PA, January 24, 2003.
Publication Type: Presentations
Testing the LibQUAL+ Survey Instrument
Jim Shedlock and Linda Walton, Presentation, Midwest Chapter meeting, Medical Library Association, Minneapolis, MN, September 27-October 1, 2002.
Publication Type: Presentations
Library Quality Assessment
Martha Kyrillidou, Julia Blixrud, and Consuella Askew Waller, Presentation, NCES Forum & Summer Data Conference, Washington, DC, July 25, 2002.
Publication Type: Presentations
LibQUAL+™: Assessing Digital Libraries
Fred Heath, Duane E. Webster, and Julia Blixrud, Presentation, CNI Meeting, San Antonio, TX, November, 2001.
Publication Type: Presentations
A new look at service level agreements
Stephen Thornton and Chrissie Stewart, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001
Publication Type: Proceedings of the Northumbria Conference
Getting Statistics We Can Use
Judy Luther, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Measuring performance within the bidding culture
Kathryn Ray, Graham Coulson, and Dr. Ken Harrop, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Performance Indicators for the ISTAR Project
David Fuegi and Robert Davies, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
Setting Standards for Service Quality
Rowena Cullen, Paper presented at the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Proceedings of the Northumbria Conference
A mixed-methods approach to the identification and measurement of academic library service quality constructs: LibQUAL+™
Colleen Cook, Doctoral dissertation, Texas A&M University (2001).
Publication Type: Articles
The ARL LibQUAL+™ Pilot Project: An Update
Colleen Cook and Fred Heath, ARL Newsletter: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 211 (2000): 12-14.
Publication Type: Articles
ARL New Measures: User Satisfaction White Paper
Brinley Franklin and Danuta Nitecki, ARL New Measures Retreat, Tucson, Arizona (January 1999).
Publication Type: Related Articles
Bar Chart Template
The bar chart template allows you to produce your own dimension charts by inserting data values from your survey results notebook or raw data file in the appropriate fields.
Publication Type: Special
Radar Chart Template
The radar chart template allows you to produce your own by inserting data values from your survey results notebook or raw data file in the appropriate fields.
Publication Type: Special