Home
|
Login
SURVEY DASHBOARD
ABOUT
ANALYTICS
NEWS
PUBLICATIONS
Publications
Search for Publications
Keywords
Type
Any
ARL & Group Notebooks
Articles
Bibliography
Communicating Survey Results to Stakeholders
Conference Papers
LibQUAL+® Update
Marketing
Presentations
Proceedings of the Library Assessment Conference
Proceedings of the Northumbria Conference
Related Articles
Share Fair Program
Special
Title
Author
Journal
Year
Any
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024
Search Results
81 records found
Reliability and Validity of a Modified LibQUAL+®Survey in Pakistan: An Urdu Language Experience
Shafiq-ur-Rehman, Martha Kyrillidou, and Imran Hameed, Malaysian Journal of Library & Information Science 19, no. 2 (2014): 83-102.
Publication Type:
Articles
ARL Library Budgets after the Great Recession, 2011-2013
Charles Lowry, Research Library Issues: A Report from ARL, CNI, and SPARC, no. 282 (2013): 1-12.
Publication Type:
Articles
Research Library Trends: A Historical Picture of Services, Resources, and Spending
Martha Kyrillidou, Research Library Issues: A Quarterly Report from ARL, CNI, and SPARC, no. 280 (September 2012): 20-28.
Publication Type:
Articles
Measuring the Impact of Networked Electronic Resources: Developing an Assessment Infrastructure for Libraries, State, and Other Types of Consortia
Terry Plum, Brinley Franklin, Martha Kyrilldou, Gary Roebuck, and Mashana Davis, Performance Measurement and Metrics: The International Journal for Library and Information Services 11, no. 2 (2010): 184-198.
Publication Type:
Articles
Library value may be proven, if not self-evident
Martha Kyrillidou, Research Library Issues: A Bimonthly Report from ARL, CNI, and SPARC, no. 271 (August 2010): 1-3.
Publication Type:
Articles
The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries
Catherine Davidson and Martha Kyrillidou, Research Library Issues: A Bimonthly Report from ARL, CNI, and SPARC 271 (2010): 41-47.
Publication Type:
Articles
Evaluating Usage and Impact of Networked Electronic Resources through Point-of-Use Surveys: A MINES for Libraries ™ Study
Martha Kyrillidou, Terry Plum, and Bruce Thompson, The Serials Librarian 59 (2010): 159-183.
Publication Type:
Articles
Digital Library Service Quality: what does it look like?
Martha Kyrillidou, Colleen Cook, and Yvonna Lincoln, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 187-214.
Publication Type:
Articles
From usage to user: library metrics and expectations for the evaluation of digital libraries
Brinley Franklin, Martha Kyrillidou, and Terry Plum, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 17-39.
Publication Type:
Articles
ClimateQUAL: Organizational Climate and Diversity Assessment
Martha Kyrillidou and M. Sue Baughman, C&RL News 70, no. 3 (2009): 154-157.
Publication Type:
Articles
Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden the “LibQUAL+® Lite” Example
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Performance Measurement and Metrics 10, no. 1 (2009): 6-16.
Publication Type:
Articles
Equating scores on “Lite” and long library user survey forms: The LibQUAL+® Lite randomized control trials
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Performance Measurement & Metrics 10, no. 3 (2009): 212-219.
Publication Type:
Articles
Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden The LibQUAL® Lite Randomized Control Trial (RCT)
Martha Kyrillidou, Doctoral Dissertation, University of Illinois - Urbana-Champaign (2009).
Publication Type:
Articles
LibQUAL+® and beyond: library assessment with a focus on library improvement
Martha Kyrillidou, (Guest Ed.), Performance Measurement and Metrics 9, no. 3 (2008): 155-230.
Publication Type:
Articles
When the evidence is not enough: organizational factors that influence effective and successful library assessment
Steve Hiller, Martha Kyrillidou, and Jim Self, Performance Measurement and Metrics 9, no. 3 (2008): 223-230.
Publication Type:
Articles
How You Can Evaluate the Integrity of Your Library Assessment Data: Intercontinental LibQUAL+® Analysis Used as Concrete Heuristic Examples
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Performance Measurement and Metrics 9, no. 3 (2008): 202-215.
Publication Type:
Articles
LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials)
Sayeed Choudhury, Martha Kyrillidou, Fred Heath, Colleen Cook, Bettina Koeper, and Reinhold Decker, Performance Measurement and Metrics 9, no. 3 (2008): 216-222.
Publication Type:
Articles
Measuring the Quality of Library Service through LibQUAL+®
Martha Kyrillidou, Colleen Cook, and S. Shyam Sunder Rao, in Academic Library Research: Perspectives and Current Trends, eds. Marie L. Radford and Pamela Snelson (Chicago: Association of College and Research Libraries, 2008): 253-301.
Publication Type:
Articles
The evolution of measurement and evaluation of libraries: a perspective from the Association of Research Libraries
Martha Kyrillidou and Colleen Cook, Library Trends 56, no. 4 (2008): 888-909.
Publication Type:
Articles
Bound for Disappointment: Faculty and Journals at Research Institutions
Jim Self, in ARL: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI and SPARC 257, ed. Martha Kyrillidou (April 2008): 7-11
Publication Type:
Articles
Assessment in North American Research Libraries: A Preliminary Report Card
Steve Hiller, Martha Kyrillidou, and Jim Self, Performance Measurement and Metrics 7, no. 2 (2006): 100-106.
Publication Type:
Articles
Assessing the Value and Impact of Digital Content
Brinley Franklin and Terry Plum, Journal of Library Administration 48, no. 1 (2008): 41-47.
Publication Type:
Articles
Library Users’ Service Desires: A LibQUAL+ Study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, The Library Quarterly 78, no. 1 (2008): 1–18.
Publication Type:
Articles
User library service expectations in health science vs. other settings: a LibQUAL+® Study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Health Information and Libraries Journal 24, no. 8 supp. 1 (2007): 38-45.
Publication Type:
Articles
On-Premises Library Versus Google™-Like Information Gateway Usage Patterns: A LibQUAL+® Study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Portal: Libraries and the Academy 7, no. 4 (2007): 463-480.
Publication Type:
Articles
Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+™ Study
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Portal: Libraries and the Academy 6, no. 2 (2006): 219-230.
Publication Type:
Articles
Successful Web Survey Methodologies for Measuring the Impact of Networked Electronic Services (MINES for Libraries)
Brinley Franklin and Terry Plum, IFLA Journal 32, no. 1 (2006): 28-40.
Publication Type:
Articles
MINES for Libraries™: Measuring the Impact of Networked Electronic Services and the Ontario Council of University Libraries' Scholar Portal, Final Report
Martha Kyrillidou, Toni Olshen, Brinley Franklin, and Terry Plum, Washington, DC: Association of Research Libraries (2006).
Publication Type:
Articles
Measuring library service quality: A perceived outcome for libraries
Martha Kyrillidou, in Revisiting Outcomes Assessment in Higher Education, eds. Peter Hernon, Robert E. Dungan, and Candy Schwartz (Westport, CT: Library Unlimited, 2006): 351-366.
Publication Type:
Articles
The globalization of library assessment and the role of LibQUAL+™
Martha Kyrillidou, From library science to information science: studies in honor of G. Kakouri (Thessaloniki, 2005). (in Greek).
Publication Type:
Articles
Concurrent validity of LibQUAL+™ scores: What do LibQUAL+™ scores measure?
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Journal of Academic Librarianship 31, no. 6 (2005): 517-522.
Publication Type:
Articles
Library Assessment as a Collaborative Enterprise
Martha Kyrillidou, Preprint (9/7/2004) for special issue of Resource Sharing and Information Networks 18, nos. 1/2 (2005/2006): 73-87.
Publication Type:
Articles
OhioLINK Electronic Journal Use at Ohio State University
Tschera Harkness Connell, Sally A. Rogers, and Carol Pitts Diedrichs, portal: Libraries and the Academy 5, no. 3 (2005): 371-390.
Publication Type:
Articles
Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+™ Study
Youhua Wei, Bruce Thompson, and Colleen Cook, Portal: Libraries and the Academy 5, no. 1 (2005): 93-104.
Publication Type:
Articles
Jag har kommit hit för att låna böcker, inte för att bli ompysslad Försök med LibQual+TM vid två svenska bibliotek
Eva Alopaeus and Britt Omstedt, INFOtrend: Nordic Journal for Information Specialists 60, no. 2 (2005): 39-45.
Publication Type:
Articles
Library usage patterns in the electronic information environment
Brinley Franklin and Terry Plum, Information Research 9, no. 4 (2004). Paper 187.
Publication Type:
Articles
The Starving Research Library User: Relationships Between Library Institutional Characteristics and Spring 2002 LibQUAL+(TM) Scores
Martha Kyrillidou and Fred Heath, Journal of Library Administration 40, nos. 3/4 (2004): 1-12.
Publication Type:
Articles
Qualitative Analysis of ARL E-Metrics Participant Feedback about the Evolution of Measures for Networked Electronic Resources
Martha Kyrillidou and Sarah Giersch, Preprint from Library Quarterly 74, no. 4 (2004): 423-440.
Publication Type:
Articles
Score Norms for Improving Library Service Quality: A LibQUAL+™ Study
Colleen Cook, Fred Heath, and Bruce Thompson, Portal: Libraries and the Academy 2, no. 1 (2002): 13-26.
Publication Type:
Articles
Documenting Usage Patterns of Networked Electronic Services
Brinley Franklin and Terry Plum, ARL: A Bimonthly Report, no. 230/231 (2003): 20-21.
Publication Type:
Articles
Two short forms of the LibQUAL+™ survey: Assessing users' perceptions of library service quality
Bruce Thompson, Colleen Cook, and Fred Heath, Library Quarterly 73, no. 4 (2003): 453-465.
Publication Type:
Articles
LibQUAL+™ in the UK: a Brief Report on the UK Pilot
Selena Lock and J. Stephen Town, SCONUL Newsletter 29 (Summer/Autumn 2003): 8-10.
Publication Type:
Articles
Mainstreaming new measures
Julia Blixrud, ARL: A Bimonthly Report on Research Libraries Issues and Actions from ARL, CNI and SPARC, no. 230/231 (2003): 1-7.
Publication Type:
Articles
Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+™ and CAPM
Fred Heath, Martha Kyrillidou, Duane Webster, Sayeed Choudhury, Ben Hobbs, Mark Lorie, and Nicholas Flores, Journal of Digital Information 4, no. 2 (2003).
Publication Type:
Articles
LibQUAL+™: Preliminary Results from 2002
Colleen Cook, Fred Heath, Bruce Thompson, and Duane Webster, Performance Measurement and Metrics 4, no. 1 (2003): 38-47.
Publication Type:
Articles
ARL Statistics 2001-02: Research Library Trends
Martha Kyrillidou and Mark Young, Washington, DC: Association of Research Libraries (2003).
Publication Type:
Articles
Structure of Perceptions of Service Quality in Libraries: A LibQUAL+™ study.
Bruce Thompson, Colleen Cook, and Fred Heath, Structural Equation Modeling 10, no. 3 (2003): 456-464.
Publication Type:
Articles
“Zones of Tolerance” in Perceptions of Library Service Quality: A LibQUAL+™ Study
Colleen Cook, Fred Heath, and Bruce Thompson, Portal: Libraries and the Academy 3, no. 1 (2003): 113–123.
Publication Type:
Articles
The maturation of assessment in academic libraries: The role of LibQUAL+™
Colleen Cook (Guest Ed.), Performance Measurement and Metrics 3, no. 2 (2002): 34-112.
Publication Type:
Articles
Service Quality Evaluation Academy Is a Success
Consuella Askew Waller, ARL Newsletter: A Bimonthly Report of Research Library Issues and Actions from ARL, CNI, and SPARC 223 (2002): 11.
Publication Type:
Articles
Stability of the LibQUAL+™ scores: A 'Reliability Generalization' meta-analysis study
Bruce Thompson and Colleen Cook, Educational and Psychological Measurement 62 (August 2002): 735-743.
Publication Type:
Articles
Evaluating Library Service Quality: Use of LibQUAL+™
Julia Blixrud, 23rd Annual IATUL Meeting Proceedings, New Series 12, Kansas City, KS (June 2002).
Publication Type:
Articles
LibQUAL+™: A Methodological Suite
Fred Heath, Portal: Libraries and the Academy 2, no. 1 (2002): 1-2.
Publication Type:
Articles
Reliability and Structure of LibQUAL+™ Scores: Measuring Perceived Library Service Quality
Bruce Thompson, Colleen Cook, and Russel L. Thompson, Portal: Libraries and the Academy 2, no. 1 (2002): 3-12.
Publication Type:
Articles
ARL Index and Other Validity Correlates of LibQUAL+™
Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, Portal: Libraries and the Academy 2, no. 1 (2002): 27-42.
Publication Type:
Articles
Insights into Library Services and Users from Qualitative Research
Yvonna Lincoln, Library and Information Science Research 24, no. 1 (2002): 3-16.
Publication Type:
Articles
Using LibQUAL+™ and Developing a Culture of Assessment in Libraries
Consuella Askew Waller and Kaylyn Hipps, ARL: A Bimonthly Report, no. 221 (April 2002).
Publication Type:
Articles
From input and output measures to quality and outcome measures, or, from the user in the life of the library to the library in the life of the user
Martha Kyrillidou, Preprint for Journal of Academic Librarianship 28, no. 1 (2002): 42-46.
Publication Type:
Articles
Measuring library service quality with a focus on the LibQUAL+™ project: An interview with Fred Heath
Carolyn A. Snyder, Library Administration & Management 16, no. 1 (2002): 4-7.
Publication Type:
Articles
Networked Electronic Services Usage Patterns at Four Academic Health Sciences Libraries
Brinley Franklin and Terry Plum, Performance Measurement and Metrics 3, no. 3 (2002): 123-133.
Publication Type:
Articles
How many dimensions does it take to measure users' perceptions of libraries?: A LibQUAL+™ Study
Bruce Thompson, Colleen Cook, and Fred Heath, Portal: Libraries and the Academy 1, no. 2 (2001): 129-138.
Publication Type:
Articles
A mixed-methods approach to the identification and measurement of academic library service quality constructs: LibQUAL+™
Colleen Cook, Doctoral dissertation, Texas A&M University (2001).
Publication Type:
Articles
Library Trends: A special issue on Measuring Service Quality
Martha Kyrillidou and Fred Heath, eds. Library Trends 49, no. 4 (2001).
Publication Type:
Articles
Symposium on measuring library service quality
Martha Kyrillidou and Kaylyn Hipps, ARL: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 215 (April 2001): 9-11.
Publication Type:
Articles
Do different response formats change the latent structure of responses?: An empirical investigation using taxonometric analysis
Randolph C. Arnau, Russel L. Thompson, and Colleen Cook, Educational and Psychological Measurement 61, no. 1 (2001): 23-44.
Publication Type:
Articles
To Describe and Measure the Performance of North American Research Libraries
Martha Kyrillidou, IFLA Journal 27, no. 4 (2001): 257-263.
Publication Type:
Articles
Introduction: Measuring Service Quality
Martha Kyrillidou and Fred Heath, Library Trends 49, no. 4 (2001): 541-547.
Publication Type:
Articles
LibQUAL+™: Service quality assessment in research libraries
Colleen Cook, Fred Heath, Bruce Thompson, and Russel L. Thompson, IFLA Journal 27, no. 4 (2001): 264-268. Full statistics and assessment issue online at http://www.ifla.org/V/iflaj/cont2704.pdf.
Publication Type:
Articles
Psychometric Properties of Scores from the Web-Based LibQUAL+™ Study of Perceptions of Library Service Quality
Colleen Cook and Bruce Thompson, Library Trends 49, no. 4 (2001): 585-604.
Publication Type:
Articles
Score reliability in web- or Internet-based surveys: Unnumbered graphic rating scales versus Likert-type scales
Colleen Cook, Fred Heath, Russell L. Thompson, and Bruce Thompson, Educational and Psychological Measurement 61, no. 4 (2001): 697-706.
Publication Type:
Articles
The search for new measures: The ARL LibQUAL+™ project - a preliminary report
Colleen Cook, Fred Heath, Bruce Thompson, and Russel L. Thompson, Portal: Libraries and the Academy 1, no. 1 (2001): 103-112.
Publication Type:
Articles
Users' Hierarchical Perspectives on Library Service Quality: A LibQUAL+™ Study
Colleen Cook, Fred Heath, and Bruce Thompson, College and Research Libraries 62 (2001): 147-153.
Publication Type:
Articles
Users' Perceptions of Library Service Quality: A LibQUAL+™ Qualitative Study
Colleen Cook and Fred Heath, Library Trends 49, no. 4 (2001): 548-584.
Publication Type:
Articles
Research Library Trends: ARL Statistics
Martha Kyrillidou, Preprint from Journal of Academic Librarianship 26, no. 6 (2000): 427-436.
Publication Type:
Articles
LibQUAL+™: One Instrument in the New Measures Toolbox
Colleen Cook, Fred Heath, and Bruce Thompson, ARL Newsletter: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 212 (2000): 4-7
Publication Type:
Articles
The ARL LibQUAL+™ Pilot Project: An Update
Colleen Cook and Fred Heath, ARL Newsletter: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC 211 (2000): 12-14.
Publication Type:
Articles
A meta-analysis of response rates in Web- or Internet-based surveys
Colleen Cook, Fred Heath, and Russel L. Thompson, Educational and Psychological Measurement 60, no. 6 (2000): 821-836.
Publication Type:
Articles
Higher-order factor analytic perspectives on users' perceptions of library service quality
Colleen Cook and Bruce Thompson, Library Information Science Research 22, no. 4 (2000): 393-404.
Publication Type:
Articles
Reliability and Validity of SERVQUAL scores used to evaluate perceptions of library service quality
Colleen Cook and Bruce Thompson, Journal of Academic Librarianship 26, no. 4 (2000): 248-258.
Publication Type:
Articles
The LibQUAL+™ gap measurement model: The bad, the ugly, and the good of gap measurement
Bruce Thompson, Colleen Cook, and Fred Heath, Performance Measurement and Metrics 1, no. 3 (2000): 165-178.
Publication Type:
Articles
New Collections: New Marketplace Relationships
Martha Kyrillidou, Preprint from Resource Sharing and Information Networks 14, no. 1 (1999).
Publication Type:
Articles