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Using Variability to Diversify Library Assessment and Maximize Value of Assessment Data
Jackie Bronicki, Paper, Association of College and Research Libraries 2017 Conference, Baltimore, Maryland, March 22-25, 2017.
Publication Type: Conference Papers
An Introduction to the LibQUAL+® Triads Protocol: Using Ipsative Measurement to Assess Highly Desired Outcomes
Bruce Thompson and Martha Kyrillidou, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
Publication Type: Conference Papers
Regrounding LibQUAL+® for the Digital Library Environment: An Analysis of the DigiQUAL Data
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
Publication Type: Conference Papers
Simpson's Paradox as a Challenge in Library Assessment: An Example Using LibQUAL+® Long and LibQUAL+® Lite Data
Bruce Thompson and Martha Kyrillidou, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
Publication Type: Conference Papers
Does using item sampling methods in library service quality assessment affect score norms?: A LibQUAL+® Lite study
Colleen Cook, Bruce Thompson, and Martha Kyrillidou, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
Publication Type: Conference Papers
Does using item sampling methods in library service quality assessment affect zone of tolerance boundaries?: A LibQUAL+® Lite study
Martha Kyrillidou, Colleen Cook, and Bruce Thompson, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
Publication Type: Conference Papers
Does using item sampling methods in library service quality assessment compromise data integrity?: A LibQUAL+® Lite study
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, 2nd Qualitative and Quantitative Methods in Libraries (QQML 2010) International Conference, Chania (Crete), Greece, May 27, 2010.
Publication Type: Conference Papers
ClimateQUAL™: Organizational Climate and Diversity Assessment
Martha Kyrillidou, Charles Lowry, Paul Hanges, Juliet Aiken, and Kristina Justh, Paper, Proceedings of the Fourteenth National Conference of the Association of College and Research Libraries, March 12-15, 2009, Seattle, Washington: Pushing the Edge: Explore, Engage, Extend, Dawn M Mueller (ed), (March 2009): 150-164.
Publication Type: Conference Papers
How You Can Evaluate the Integrity of Your Library Assessment Data: Intercontinental LibQUAL+® Analysis Used as Concrete Heuristic Examples
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, The Library Assessment Conference: Building Effective, Sustainable and Practical Assessment, Charlottesville, VA, September 25, 2006.
Publication Type: Conference Papers
Using National and International Score Norms as a Library Service Quality Benchmarking Tool
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Paper, The 17th meeting of the Greek Academic Libraries, Ioannina, Greece, September 24-26, 2008.
Publication Type: Conference Papers
MINES FOR LIBRARIES: Measuring the Impact of Networked Electonic Services
Noula Alvanoudi, Fillipos Kolovos, and Martha Kyrillidou, Paper, The 17th Annual Conference of Greek Academic Libraries, Ioannina, Greece, September 16, 2008. (In Greek).
Publication Type: Conference Papers
LibQUAL Canada 2007: Service Quality Bench-marking on a National Scale
Sam Kalb, Paper, The IFLA Satellite Conference: Library statistics for the 21st century world, an initiative of UIS, IFLA and ISO, Montreal, Québec, August 18-19, 2008.
Publication Type: Conference Papers
DigiQUAL™: A digital library evaluation service
Martha Kyrillidou, Fred Heath, Colleen Cook, Yvonna Lincoln, Bruce Thompson, and Duane Webster, Paper, The 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Stellenbosch, South Africa, August 13-16, 2007.
Publication Type: Conference Papers
Library Users' Service Expectations: A LibQUAL+® Study of the Range of What Users Will Tolerate
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, Paper, The 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Stellenbosch, South Africa, August 13, 2007.
Publication Type: Conference Papers
When the Evidence Isn't Enough: Organizational Factors that Influence Effective, Sustainable and Practical Assessment
Steve Hiller, Martha Kyrillidou, and Jim Self, Paper, The 4th International Evidence Based Library & Information Practice Conference, Durham, North Carolina, May 7, 2007.
Publication Type: Conference Papers
Stability of Library Service Quality Benchmarking Norms Across Time and Cohorts: A LibQUAL+™ Study
Bruce Thompson, Colleen Cook, and Martha Kyrillidou, Paper, The Asia-Pacific Conference of Library and Information Education and Practice (A-LIEP), Singapore, April 4-7, 2006.
Publication Type: Conference Papers
Assessment in North American Research Libraries: A Preliminary Report Card
Steve Hiller, Martha Kyrillidou, and Jim Self, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-25, 2005.
Publication Type: Conference Papers
The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’ Scholars Portal
Martha Kyrillidou, Toni Olshen, Brinley Franklin, and Terry Plum, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 23, 2005.
Publication Type: Conference Papers
LibQUAL+™ in the local context: results, action and evaluation
Selena Lock and J. Stephen Town, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 23, 2005.
Publication Type: Conference Papers
LibQUAL+ in the UK and Ireland: three years findings and experience
J. Stephen Town and Selena A. Lock, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 23, 2005.
Publication Type: Conference Papers
The New Library User in Sweden: A LibQUAL+™ Study
Martha Kyrillidou and Ann-Christin Persson, Paper, The 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, England, August 22-23, 2005.
Publication Type: Conference Papers
Using Localized Survey Items to Augment Standardized Benchmarking Measures Across User Groups: A LibQUAL+™ Study
Bruce Thompson and Colleen Cook, Paper, The 6th Northumbria International Conference on Performance Measures in Libraries and Information Services, Durham, England, August 22, 2005.
Publication Type: Conference Papers
Academic library performance, quality and evaluation in the UK and Europe
Stephen Town, Paper, The Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Conference Papers
Evaluating the Usage of Library Networked Electronic Resources
Terry Plum, Paper, The Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Conference Papers
Library Assessment: Why Today and Not Tomorrow?
Martha Kyrillidou, Paper, The Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Conference Papers
Measuring the Impact of Networked Electronic Services (MINES): The North American Experience
Brinley Franklin, Paper, The Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Conference Papers
Research and Practice: Key Elements of Success for LibQUAL+™
Bruce Thompson, Paper, The Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Conference Papers
The Importance of the LibQUAL+™ Survey for the Association of Research Libraries and Texas A&M University
Colleen Cook, Paper, The Library Assessment Conference, Thessaloniki, Greece, June 13-15, 2005.
Publication Type: Conference Papers
Developing the DigiQUAL Protocol for Digital Library Evaluation
Martha Kyrillidou and Sarah Giersch, Paper, Joint Conference on Digital Libraries - JCDL, Denver, CO, June 6-11, 2005.
Publication Type: Conference Papers
User Perspectives Into Designs for Both Physical and Digital Libraries: New Insights on Commonalities/Similarities and Differences from the NDSL Digital Libraries and LibQUAL+™ Data Bases
Yvonna Lincoln, Colleen Cook, and Martha Kyrillidou, Paper, 7th ISKO-Spain Conference: The Human Dimension of Knowledge Organization, Barcelona, Spain, July 6-8, 2005.
Publication Type: Conference Papers
Managing the Electronic Collection with Cost per Use Data
Brinley Franklin, Paper, The World Library and Information Congress: 70th IFLA General Conference and Council, Buenos Aires, Argentina, August 22-27, 2004.
Publication Type: Conference Papers
Evaluating the NSF National Science Digital Library Collections: Categories and Themes from MERLOT and DLESE
Yvonna Lincoln, Colleen Cook, and Martha Kyrillidou, Paper, The Multiple Educational Resources for Learning and Online Technologies (MERLOT) Conference, Costa Mesa, California, August 3-6, 2004.
Publication Type: Conference Papers
Introducing “New Measures”
Martha Kyrillidou, Paper, The ALCTS CMDS session at ALA, Orlando, FL, June 27, 2004.
Publication Type: Conference Papers
LibQUAL+™ and the Professional Military Library
J. Gail Nicula and Shirley Brooks Laseter, Paper, The Special Library Association annual conference: Putting Knowledge to Work®, Nashville, TN, June 5-10, 2004.
Publication Type: Conference Papers
Library Metrics in a Changing Environment
Martha Kyrillidou, Bruce Thompson, and Julia Blixrud, Paper, National Seminar of Libraries in Malaysia, Langkawi, Malaysia, May 25, 2004.
Publication Type: Conference Papers
How to Know If It’s Real: Assessing Diversity and Organizational Climate
Jane Williams, Paper, National Diversity in Libraries Conference: Diversity in Libraries: Making It Real, Atlanta, GA, 2004.
Publication Type: Conference Papers
Developing a National Science Digital Library (NSDL) LibQUAL+™ Protocol: An E-service for Assessing the Library of the 21st Century
Colleen Cook, Fred Heath, Martha Kyrillidou, Yvonna Lincoln, Bruce Thompson, and Duane Webster, submitted for the NSDL Evaluation Workshop (Oct 2003).
Publication Type: Conference Papers
Cross-cultural implementation of LibQUAL+™: the French language experience
Martha Kyrillidou, Toni Olshen, Fred Heath, Claude Bonnelly, and Jean-Pierre Cote, in Library measures to fill the void. Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, UK, July 29, 2003: 193-199.
Publication Type: Conference Papers
Filling the void or bridging the deep?: LibQUAL+™ in the UK
Stephen Town, in Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, UK, July 29, 2003: 212-219.
Publication Type: Conference Papers
LibQUAL+™ from the UK Perspective
Colleen Cook, Fred Heath, and Bruce Thompson, in Library measures to fill the void. Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, UK, July 28, 2003: 156-159.
Publication Type: Conference Papers
Reliability Generalization as a Measurement Meta-analytic Method: Are Tests Reliable?
Colleen Cook and Bruce Thompson, Paper, Annual meeting of the American Education Research Association, New Orleans, LA, April 2002.
Publication Type: Conference Papers
Representativeness versus response rate: It ain't the response rate!
Bruce Thompson, Paper, The Association of Research Libraries Measuring Service Quality Symposium on the New Culture of Assessment: Measuring Service Quality, Washington, D.C., October 2000.
Publication Type: Conference Papers
The Association of Research Libraries Statistics and Measurement Program: From Descriptive Data to Performance Measures
Julia Blixrud, Paper, The 67th IFLA Council and General Conference, August 16-25, 2001 and the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Conference Papers
Scalable web-based user survey research across institutions: The LibQUAL+™ experience
Russel L. Thompson, Paper, The Association of Research Libraries Measuring Service Quality Symposium on the New Culture of Assessment: Measuring Service Quality, Washington, D.C., October 2000.
Publication Type: Conference Papers
Russian Version of "A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey"
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, 13-18 August 2000.
Publication Type: Conference Papers
A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, August 13-18, 2000.
Publication Type: Conference Papers
Eine neue Kultur der Beurteilung: Vorläufiger Bericht über die ARL-SERVQUAL Untersuchung
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, August 13-18, 2000.
Publication Type: Conference Papers
Nueva cultura de la evaluación: informe preliminar de la encuesta ARL SERVQUAL
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, August 13-18, 2000.
Publication Type: Conference Papers
Une Nouvelle Culture de l'Evaluation: Rapport Preliminaire de l'Enquete SERVQUAL Menee par l'ARL
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, August 13-18, 2000.
Publication Type: Conference Papers
SERVQUAL: A Client-based Approach to Developing Performance Indicators
Colleen Cook, Vicki Coleman, and Fred Heath, Paper, The 3rd Northumbria International Conference on Performance Measurement in Libraries and Information Services, Longhirst Hall, Northumberland, August 27-31, 1999.
Publication Type: Conference Papers