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166 records found
Measuring the Quality of Services in Maulana Azad Library, AMU, Aligarh: A Study
Masoom Raza and Abdus Samim, in Proceedings of 11th International CALIBER, Chennai, India, August 2-4, 2017, 460-470. Gandhinagar, India: INFLIBNET Centre, 2017.
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LibQUAL+: a Quality Survey Case Study
Stephen Town, in Quality and the Academic Library (pp. 209-220), Jeremy Atkinson, ed. (Oxford, United Kingdom: Chandos, 2016).
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A Declaration of Survey Interdependence
Tammy S. Sugarman and Jennifer L. Jones, Declaration of Interdependence: The Proceedings of the ACRL 2011 Conference, Philadelphia, PA (March-April 2011): 95-111.
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From surviving to thriving
Carla Stoffle and Cheryl Cuillier, Journal of Library Administration 51, no. 1 (2010): 130-155.
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Evaluating the service quality of public libraries affiliated to the Public Iranian Libraries entity in Qazvin city using the LibQUAL+ tool
F. Mohammadbeigi, Master’s Thesis, Tarbiat Modares University, 2009.
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Evaluating the service quality of public libraries affiliated to the Public Iranian Libraries entity in Qazvin city using the LibQUAL+ tool
F. Mohammadbeigi and M. Hassanzadeh, Payam-E- Ketabkhane 15, no. 1 (2009): 7-27.
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Evaluating the service quality of central library in Tarbiat Modares University using the LibQUAL+ tool
A. Najafgholizadeh, Master’s Thesis, Tarbiat Modares University, 2007.
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A study on the service quality evaluation of university library applying the LibQUAL+
D.S. Kim, Master's Thesis, Ewha Womans University, 2006.
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User’s Information Needs in Academic Libraries of the 21st Century: LibQUAL +™ as a Tool for Assessment of Service
Maria A. Jankowska, in “Libraries in the 21st Century: Will They Survive?” Papers from the International Conference, Lodz, Poland, June 19-21, 2006, ed. Blazej Feret, (Warszawa: Polish Library Association, 2006): 197-208.
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PAQ – Programa de avaliação da qualidade de produtos e serviços de informação: uma experiência no SIBi/USP
Maria I. C. Sampaio, Cybelle de A. Fontes, Maria A. de F. R. Rebello, Rosa M. F. Zani, Adriana de A. Barreiros, Ana M. M. de C. Prado, Eliana de C. A. Cordeiro, Maria C. O. Villela, Marli I. de Moraes, Valéria V. Lombardi, and Adherbal C. Netto, Ciência da Informação, Brasília 33, no. 1 (2004): 142-148. (in Portugese).
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Benchmarking: Overview and context
Rowena Cullen, World Library and Information Congress: 69th IFLA General Conference and Council, Berlin, Germany (August 1-9, 2003).
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ARL New Measures: User Satisfaction White Paper
Brinley Franklin and Danuta Nitecki, ARL New Measures Retreat, Tucson, Arizona (January 1999).
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