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Potatoes to patrons: using a variation of Fisher’s agricultural split-plot model to explore the information control dimension of LibQUAL+
Christopher Sean Guder, Performance Measurement and Metrics (forthcoming)
Publication Type: Related Articles
Measuring the Quality of Services in Maulana Azad Library, AMU, Aligarh: A Study
Masoom Raza and Abdus Samim, in Proceedings of 11th International CALIBER, Chennai, India, August 2-4, 2017, 460-470. Gandhinagar, India: INFLIBNET Centre, 2017.
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Studying on Enhancing Readers’ Satisfaction Model of Electronic Service Quality in Library Based on LibQUAL+ and Kano
Yan-liang Zhang, Run-fang Bi, and Min Xiao, Procedia Engineering 174 (2017): 260–266. doi: http://dx.doi.org/10.1016/j.proeng.2017.01.132.
Publication Type: Related Articles
Constructing a Sentiment Analysis Model for LibQUAL+ Comments
Michael Thomas Moore, Performance Measurement and Metrics 18, no. I (2017). doi: http://dx.doi.org/10.1108/PMM-07-2016-0031.
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Effect of Library Service Quality to Users Satisfaction in The Library of The Faculty of Communication
Yulianti Asep Saeful Rohman, Edulib: Journal of Library and Information Science 6, no. 2 (November 2016): 102-117.
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Quiet in the Library: An Evidence-Based Approach to Improving the Student Experience
Ciara McCaffrey and Michelle Breen, portal: Libraries and the Academy 16, no. 4 (October 2016): 775-791.
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User Perception to Service Quality (Libqual) in State University Library at Surabaya
Dessy Harisanty and Siti Khodijah, Edulib: Journal of Library and Information Science 6, no. 1 (November 2016): 1-16.
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Measuring Perceptual (In)Congruence between Information Service Providers and Users
Crystal Boyce, College & Research Libraries (in press)
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LibQUAL+: a Quality Survey Case Study
Stephen Town, in Quality and the Academic Library (pp. 209-220), Jeremy Atkinson, ed. (Oxford, United Kingdom: Chandos, 2016).
Publication Type: Related Articles
A Study on the Evaluation of Service Quality and Importance-Performance Analysis in Research Libraries
Yoonkyung Min and Dong Youl Jeong, Journal of the Korean Society for Library and Information Science 50, no. 1 (2016): 209-233. DOI: 10.4275/KSLIS.2016.50.1.209.
Publication Type: Related Articles
Can library users distinguish between minimum, perceived, and desired levels of service quality? Validating LibQUAL +® using multitrait multimethod analysis
Prathiba Natesan and Xing Aerts, Library & Information Science Research 38, no. 1 (January 2016): 30-38.
Publication Type: Related Articles
Service evaluation in public and school libraries: a case study using LIBQUAL+® (Avaliacao de servicos de bibliotecas publicas e escolares: um estudio de caso com utilizacao do metodo LibQUAL+®) (Portuguese)
Euzébio Luiz Pinto and Ariadne Chloe Furnival, Brazilian Journal of Information Studies: Research Trends 10, no. 1 (2016): 20-27.
Publication Type: Related Articles
Place matters: undergraduate perceptions of the value of the library
Karin de Jager, Performance Measurement and Metrics 16, no. 3 (2015)
Publication Type: Related Articles
Comment sifting: pragmatic qualitative analysis of LibQUAL+ comments
Michael Luther, Library Hi Tech News 32, no. 9 (2015)
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Implementing the value scorecard
Stephen Town, Performance Management and Metrics 16, no. 3 (2015): 234-251.
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University Rankings: How Well Do They Measure Library Service Quality?
Brian Jackson, portal: Libraries and the Academy 15, no. 2 (2015): 315-330.
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A Web Information System to Improve the Digital Library Service Quality
F. J. Cabrerizo et al., Proceedings of the IEEE International Conference on System Science and Engineering (ICSSE 2015), Morioka, Japan.
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Assessing the quality of services in public libraries using gap analysis model based on the user's perspective: A case study of public libraries located in Tabriz province's
Yaghoub Norouzi and Mahdi Deram Nesari, Research on Information Science and Public Libraries 20, no. 4 (2015): 685-707.
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Understanding Library and Information Service Quality with MISO Survey and LibQUAL+
Martha Kyrillidou and David Consiglio, in Reviewing the Academic Library: A Guide to Self-Study and External Review, edited by Eleanor Mitchell and Peggy Seiden. Association of College and Research Libraries, 2015.
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Research on influencing factors of university library readers' satisfaction based on factor analysis
Liu Feng, Zou Ping, and Jie Jun, 2014 IEEE Workshop on Advanced Research and Technology in Industry Applications (WARTIA), Proceedings (2014): 346-349, doi: 10.1109/WARTIA.2014.6976266
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The dimensions of library service quality: A confirmatory factor analysis of the LibQUAL + instrument
Jody Condit Fagan, Library & Information Science Research 36, no. 1 (2014): 36-48. doi: http://dx.doi.org/10.1016/j.lisr.2013.10.003
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LibQUAL revisited: further analysis of qualitative and quantitative survey results at the University of Mississippi
Melissa Dennis, Judy Greenwood, and Alex Watson, Journal of Academic Librarianship 39, no. 6 (2013): 512-516.
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An Assessment of the Relationships between Resource Development Decisions, Library Collection Usage, and User Perceptions
Doralyn Rossmann, Serials Librarian 65, no. 2 (2013): 202-212, doi: 10.1080/0361526X.2013.781977.
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Evaluating the service quality in the Regional Information Center for Science and Technology using the Six Sigma methodology
Ali Biranvand and Ali Akbar Khasseh, Library Management 34, no. 1-2 (2013): 56-67.
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LibQUAL in Ireland: performance assessment and service improvement in Irish university libraries
C. McCaffrey, Journal of Academic Librarianship 39, no. 4 (2013), 347-350. Manuscript available: http://ulir.ul.ie/handle/10344/3839.
Publication Type: Related Articles
LibQUAL+: Petit état des lieux, grandes perspectives (LibQUAL+: Looking back and planning for the future)
Hélène Coste, Bulletin des Bibliotheques de France 58, no. 1 (2013): 40-44.
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Studying distance students: methods, findings, actions
Diane Wahl, Beth Avery, and Lisa Henry, Journal of Library & Information Services in Distance Learning 7, no. 1-2 (2013): 183-209.
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Building and sustaining a culture of assessment: best practices for change leadership
Meredith Gorran Farkas, Reference Services Review 41, no. 1 (2013): 13-31.
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Service quality assessment in university libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan
Shafiq Ur Rehman, Canadian Journal of Information and Library Science 37, no. 1 (2013): 59-80.
Publication Type: Related Articles
Examining the measurement and structural invariance of LibQUAL+® across user groups
Vincent Kieftenbeld and Prathiba Natesan, Library & Information Science Research 35, no. 2 (2013): 143-150. doi: http://dx.doi.org/10.1016/j.lisr.2012.11.003
Publication Type: Related Articles
A review of the literature on assessment in academic and research libraries, 2005 to August 2011
Jon R. Hufford, portal: Libraries and the Academy 13, no. 1 (2013): 5-35.
Publication Type: Related Articles
Delivering and assessing music reference services
Kirstin Dougan, The Reference Librarian 54, no. 1 (2013): 38-54.
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Using quantitative and qualitative unit profiling for identifying the contribution of library resources to teaching quality
Stuart Palmer, Library and Information Research 36, no. 113 (2012): 81-98.
Publication Type: Related Articles
“We thought it might encourage participation.” Using lottery incentives to improve LibQUAL+™ response rates among students
Stefanie Buck, Jennifer E. Nutefall, and Laurie M. Bridges, Journal of Academic Librarianship 38, no. 6 (2012): 400-408.
Publication Type: Related Articles
Measuring service quality in public and private sector university libraries of Pakistan
Shafiq U. Rehman, Pakistan Journal of Library & Information Science, 13 (2012)
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The use of LibQUAL+ by European research libraries
Henk Voorbij, Performance Measurement and Metrics, Vol. 13 Iss: 3 (2012): 154 - 168.
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An Extended LibQUAL+ Model Based on Fuzzy Linguistic Information
Francisco J. Cabrerizo, Ignacio J. Pérez, Javier López-Gijón, Enrique Herrera-Viedma, Modeling Decisions for Artificial Intelligence Lecture Notes in Computer Science 2012: 90-101.
Publication Type: Related Articles
An Investigation of Affect of Service Using a LibQUAL+™ Survey and an Experimental Study
Abhik Roy, Adwait Khare, Ben S.C. Liu, Linda M. Hawkes, and Janice Swiatek-Kelley, The Journal of Academic Librarianship 38 (no. 3): 153-160.
Publication Type: Related Articles
An analysis of service quality in academic libraries using LibQUAL scale: Application oriented approach, a case study in Mashhad University of Medical Sciences (MUMS) libraries
S. Pedramnia, P. Modiramani and V. Ghavami Ghanbarabadi, Library Management 33, no. 3 (2012): 159-167.
Publication Type: Related Articles
An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale
Miguel Morales, Riadh Ladhari, Javier Reynoso, Rosario Toro, and Cesar Sepulveda, Service Industries Journal 32, no. 16 (2012): 2585-2605.
Publication Type: Related Articles
Evaluation of the Quality of Library Services from the Viewpoints of Users and Librarians using LibQual scale at Tehran University of Medical Sciences
A. Mardani and H. Sharifmoghadam, Journal of Health Administration 15, no. 47 (2012): 47-58.
Publication Type: Related Articles
Factorial Invariance of LibQUAL+® as a Measure of Library Service Quality Over Time
Forrest C. Lane, Baaska Anderson, Hector F. Ponce and Prathiba Natesan, Library & Information Science Research 34, no. 1 (2012): 22-30.
Publication Type: Related Articles
Service quality assessment at Aveiro University library
Masoomeh Tasouji Hasan Pour, MBA dissertation, Universidade de Aveiro, 2012.
Publication Type: Related Articles
Understanding the Expectations of Pakistani Libraries Users: A LibQUAL Study
Shafiq U. Rehman, Library Philosophy and Practice (April 2012).
Publication Type: Related Articles
Using LibQUAL+® Survey Results to Document the Adequacy of Services to Distance Learning Students for an Accreditation Review
Janice S. Lewis, Journal of Library & Information Services in Distance Learning 5, no. 3 (2011): 83-104, doi:10.1080/1533290X.2011.605935.
Publication Type: Related Articles
Can Money Buy Happiness? A Statistical Analysis of Predictors for User Satisfaction
Ben Hunter and Robert Perret, Journal of Academic Librarianship 37, no. 5 (2011): 402-408.
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Using Basic Data Visualization Methods to Explore LibQUAL+® Data
Ray Lyons, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England (August 22, 2011).
Publication Type: Related Articles
Living the future: Organizational performance assessment
Raynna Bowlby, Journal of Library Administration 51, no. 7-8 (2011): 618-644.
Publication Type: Related Articles
Ten Years of LibQual: A Study of Qualitative and Quantitative Survey Results at the University of Mississippi 2001–2010
Judy T. Greenwood, Alex P. Watson, and Melissa Dennis, The Journal of Academic Librarianship 37, no. 4 (2011): 312-318.
Publication Type: Related Articles
A Declaration of Survey Interdependence
Tammy S. Sugarman and Jennifer L. Jones, Declaration of Interdependence: The Proceedings of the ACRL 2011 Conference, Philadelphia, PA (March-April 2011): 95-111.
Publication Type: Related Articles
2010 Library Assessment Conference: reflections from the conference cochairs
Martha Kyrillidou, Steve Hiller, and Jim Self, Library Quarterly 81, no. 1 (January 2011): 3-5.
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Library assessment: the way we have grown
Fred Heath, Library Quarterly 81, no. 1 (January 2011):7-25.
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Space assessment as a venue for defining the academic library
Danuta A. Nitecki, Library Quarterly 81, no. 1 (January 2011): 27-59.
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Are they learning? Are we? Learning outcomes and the academic library
Megan Oakleaf, Library Quarterly 81, no. 1 (January 2011): 61-82.
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Assessing organizational effectiveness: the role of performance measures
Joseph R. Matthews, Library Quarterly 81, no. 1 (January 2011): 83-110.
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Value, impact, and the transcendent library: progress and pressures in performance measurement and evaluation
J. Stephen Town, Library Quarterly 81, no. 1 (January 2011): 111-125.
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Concluding comments: 2010 Library Assessment Conference
John Carlo Bertot, Library Quarterly 81, no. 1 (January 2011): 127-128.
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Does LibQUAL+TM account for student loyalty to a university college library?
Øyvind Helgesen and Erik Nesset, Quality Assurance in Education 19, no. 4 (2011): 413-440.
Publication Type: Related Articles
From surviving to thriving
Carla Stoffle and Cheryl Cuillier, Journal of Library Administration 51, no. 1 (2010): 130-155.
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Measuring the Use of Networked Electronic Journals in an Academic Library Consortium: Moving beyond MINES for Libraries™ in Ontario Scholars Portal
Marisa Scigliano, Serials Review 36, no. 2 (2010): 72-78.
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Adult User Perceptions of Library Services Provided by the Bessie Head Library in Pietersmaritzburg, Msunduzi, KwaZulu-Natal
Shanitha Bhim, MIS Dissertation, University of KwaZulu-Natal, 2010.
Publication Type: Related Articles
The Evaluation of Service Quality in Specialized Library of Golestan Province Governor based on LibQUAL and users point of views
Hassan H. Larijani and Fatemeh Sadat Hosseini, Electronic Journal of Ketabdar 9, no. 4 (2010).
Publication Type: Related Articles
Using LibQUAL+TM to improve services to libraries: A report on academic libraries of Iran experience
Asefeh Asemi, Zahra Kazempour and Hasan Ashrafi Rizi, Electronic Library 28, no. 4 (2010): 568-579.
Publication Type: Related Articles
Evaluating the service quality of public libraries affiliated to the Public Iranian Libraries entity in Qazvin city using the LibQUAL+ tool
F. Mohammadbeigi, Master’s Thesis, Tarbiat Modares University, 2009.
Publication Type: Related Articles
Stakeholders' Satisfaction in a Non-profit Organization: the Case Study of the Library of the University of Cyprus
Elena Diomidi Parpouna and Charoula Theocharous Sotiriou, Master's Thesis, University of Cyprus, 2009.
Publication Type: Related Articles
User Perceptions of Service Quality and the Level of User Satisfaction at the Mangosuthu University of Technology Library, Umlazi, Durban
Yegisthree Naidu, MIS Dissertation, University of KwaZulu-Natal, August 2009.
Publication Type: Related Articles
Empirical analysis on LibQUAL+ library service quality survey—The case of Wuhan University Library
Chunzhi Xie, Journal of Academic Libraries (in Chinese) 27, no. 5 (2009):24–28, doi: 10.3969/j.issn.1002-1027.2009.05.005
Publication Type: Related Articles
Student Perceptions and Expectations of Library Services Quality and User Satisfaction at Walters State Community College
James A. Posey, Ed.D. Dissertation, East Tennessee State University, May 2009.
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PHASE 1 OCDA Scale Results: Psychometric Assessment and Descriptive Statistics for Partner Libraries
Paul J. Hanges, Juliet Aiken, Xiafang Chen, and Hali Chambers, Report on the University of Maryland Results, 2007.
Publication Type: Related Articles
Evaluating the service quality of public libraries affiliated to the Public Iranian Libraries entity in Qazvin city using the LibQUAL+ tool
F. Mohammadbeigi and M. Hassanzadeh, Payam-E- Ketabkhane 15, no. 1 (2009): 7-27.
Publication Type: Related Articles
Meeting Academic Needs for Information: A Customer Service Approach
E Stewart Saunders, Portal: Libraries and the Academy 8, no. 4 (2008): 357-371.
Publication Type: Related Articles
Using Content Analysis Software to Analyze Survey Comments
Bradford W. Dennis and Tim Bower, Portal: Libraries and the Academy 8, no. 4 (2008): 423-437.
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Are there common academic library customer values?
Susan McKnight, Library Management, 19, no. 6/7 (2008): 600-619.
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Evaluación de la calidad del servicio de una biblioteca universitaria: La experiencia del LibQUAL+ en cinco facultades de la Universidad Nacional Mayor de San Marcos
Roxana Huamán Huriarte, Karen Alfaro Mendives, and Carlos Vílchez Román, Biblios 31 (April-June 2008).
Publication Type: Related Articles
Faculty perceptions of information control using LibQUAL+ indicators
Jessica Kayongo and Sherri Jones, The Journal of Academic Librarianship 34, no. 2 (2008): 130-138.
Publication Type: Related Articles
Identifying Student and Faculty Needs through LibQUAL+™: An Analysis of Qualitative Survey Comments
Sherri Jones and Jessica Kayongo, College & Research Libraries 69, no. 6 (2008): 493-509.
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An epistemological critique of gap theory based library assessment: the case of SERVQUAL
Liangzhi Yu, Qiulan Hong, Song Gu, and Yazun Wang, Journal of Documentation 64, no. 4 (2008): 511-551.
Publication Type: Related Articles
Assessing the Effectiveness and Quality of Libraries
Philip J. Calvert, Ph.D. Thesis, Victoria University of Wellington, 2008.
Publication Type: Related Articles
Getting our priorities in order: are our service values in line with the communities we serve?
Jocelyn Duffy, Damon Jaggars, and Shanna Smith, Performance Measurement and Metrics 9, no. 3 (2008): 171-191.
Publication Type: Related Articles
LibQUAL+™ in Iran: A subgroup analysis by gender
Nadjla Hariri and Farideh Afnani, Performance Measurement and Metrics 9, no. 2 (2008): 80-93.
Publication Type: Related Articles
Library assessment on a budget: using effect size meta-analysis to get the most out of the library-related survey data available across campus
Eric Ackermann, Performance Measurement and Metrics 9, no. 3 (2008): 192-201.
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Perceived service quality, perceived value and recommendation: A study among Canadian public library users
Riadh Ladhari and Miguel Morales, Library Management 29, nos. 4/5 (2008): 352-366.
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Service Quality in Academic Libraries: An Analysis of LibQUAL+™ Scores and Instiutional Characteristics
Kathleen Miller, Ed.D. Dissertation, University of Central Florida, 2008.
Publication Type: Related Articles
The impact of supply chain relationships on the quality of services provided by the maritime libraries “Field study”
Ola Bayan, Abstract of a dissertation submitted to AASTMT College of Maritime Transport and Technology Postgraduate Maritime Studies Department, Alexandria, Egypt (2008).
Publication Type: Related Articles
Evaluating the service quality of central library in Tarbiat Modares University using the LibQUAL+ tool
A. Najafgholizadeh, Master’s Thesis, Tarbiat Modares University, 2007.
Publication Type: Related Articles
Measuring the value and impact of health library and information services: past reflections, future possibilities
Joanne G. Marshall, Health Information and Libraries Journal 24, suppl. 1 (2007): 4-17.
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The LibQUAL+ phenomenon - Who judges quality?
E Stewart Saunders, Reference and User Services Quarterly 47, no. 1 (2007): 21-24.
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How to get more from your quantitative LibQUAL+™ dataset: Making results practical
Tim Bower and Bradford Dennis, Performance Measurement & Metrics 8, no. 2 (2007): 110-126.
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SPEC Kit 303: Library Assessment
Stephanie Wright and Lynda S. White, Association of Research Libraries: December 2007.
Publication Type: Related Articles
We Did LibQUAL+-- Now What? Practical Suggestions for Maximizing Your Survey Results
Amy E. Hoseth, College & Undergraduate Libraries 14, no. 3 (2007): 75-84.
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A study on the service quality evaluation of university library applying the LibQUAL+
D.S. Kim, Master's Thesis, Ewha Womans University, 2006.
Publication Type: Related Articles
Drilling the LibQUAL+® data for strategic planning
E. Stewart Saunders, Performance Measurement and Metrics 9, no. 3 (2008): 160-170.
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Using Surveys to Improve Service to Students: A Comparison of LibQual+ and SurveyMonkey
Frances M. Brillantine, Law Library Lights 50, no. 1 (2006): 5-9.
Publication Type: Related Articles
Factors Related to Grantee Perception of Service Quality in the Community Chest of Korea
Hyung-Jin Lee, Ph.D. Dissertation, Case Western Reserve University, August 2006.
Publication Type: Related Articles
Users' Emotional and Material Statisfaction at the Mico/Maco Levels in an Academic Library
Fei Yu, Ph.D. Dissertation, University of Pittsburgh, July 19, 2006.
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User’s Information Needs in Academic Libraries of the 21st Century: LibQUAL +™ as a Tool for Assessment of Service
Maria A. Jankowska, in “Libraries in the 21st Century: Will They Survive?” Papers from the International Conference, Lodz, Poland, June 19-21, 2006, ed. Blazej Feret, (Warszawa: Polish Library Association, 2006): 197-208.
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Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness
Bill Edgar, in Proceedings 69th Annual Meeting of the American Society for Information Science and Technology 43, ed. Andrew Grove, Austin, Texas, 2006.
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HSCL LibQUAL+ 2004: From Numbers and Graphs to Practical Application
Michelle M. Foss, Amy Buhler, Lenny Rhine, and Beth Layton, Medical Reference Services Quarterly 25 (Spring 2006): 1-15.
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Improving Library Service Quality to Graduate Students: LibQual+(TM) Survey Results in a Practical Setting
Maria Anna Jankowska, Karen Hertel, and Nancy J. Young, Portal: Libraries and the Academy 6, no. 1 (2006): 59-76.
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LibQUAL+™ in Lilliput: Assessment Benefits for Small Academic Libraries
John B. Harer, Performance Measurement and Metrics 7, no. 3 (2006): 193 -204.
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User Perceptions of the Quality of Service at Iringa University College Library, Tumaini University, Tanzania
Cornelius Asyikiliwe Simba, MIS Dissertation, University of KwaZulu-Natal, 2006.
Publication Type: Related Articles
Library Quality and Impact: Is there a relationship between new measures and traditional measures?
Sharon A. Weiner, The Journal of Academic Librarianship 31, no. 5 (2005): 432-437.
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Theory-guided approach to library services assessment
Xi Shi and Sarah Levy, College and Research Libraries 66, no. 3 (2005): 266-277.
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LibQUAL+TM synliggör den vilde användaren
Ann-Christin Persson, INFOtrend: Nordic Journal for Information Specialists 60, no. 2 (2005): 46-53.
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Mätning av tjänstekvalitet i bibliotek: användning av LibQUAL+(TM) i Sverige (Measuring service quality in libraries: the use of LibQUAL+TM in Sweden)
Ann-Christin Persson, Master's Thesis, University College of Borås, 2005.
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So which score on the LibQUAL+ tells me library users are satisfied?
Michael J. Roszkowski, John S. Baky, and David B. Jones, Library and Information Science Research 27, no. 4 (2005): 424-439.
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Report comparing the UTS experience with client surveys using Rodski in 2003 and the LibQUAL+ Survey 2004 for CAUL September 2004
University of Technology, Sydney, September 2004.
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E-measures: a comprehensive waste of time?
J. Stephen Town, VINE: The Journal of Information and Knowledge Management Systems 34, no. 4 (2004): 190-195.
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An Academic Medical Library Using LibQUAL+(TM): The Experience of the Galter Health Sciences Library, Northwestern University
James Shedlock and Linda Walton, Journal of Library Administration 40, no. 3/4 (2004): 99-110.
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Another Tool in the Assessment Toolbox: Integrating LibQUAL+(TM) into the University of Washington Libraries Assessment Program
Steve Hiller, Journal of Library Administration 40, no. 3/4 (2004): 121-138.
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Defending and Expanding Library Turf–The Need for Scalable Consumer Research
Tom Sanville, Journal of Library Administration 40, no. 3/4 (2004): 13-18.
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Een ander gebruikersonderzoek
Jos Smelik, Informatie Professional 8, no. 1 (2004): 28-31.
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Exploring Outcomes Assessment: The AAHSL LibQUAL+(TM) Experience
Tamera Lee, Journal of Library Administration 40, no. 3/4 (2004): 49-58.
Publication Type: Related Articles
LibQUAL+(TM) 2002 at Vanderbilt University: What Do the Results Mean and Where Do We Go from Here?
Flo Wilson, Journal of Library Administration 40, no. 3/4 (2004): 197-240.
Publication Type: Related Articles
LibQUAL+(TM) in a Problem-Based Learning (PBL) Medical School: The Case Study of the Medical Library and Peyton T. Anderson Learning Resources Center (LRC) at Mercer University School of Medicine in Macon, Georgia
Jan H. LaBeause, Journal of Library Administration 40, no. 3/4 (2004): 59-72.
Publication Type: Related Articles
LibQUAL+(TM) Meets Strategic Planning at the University of Florida
Stephen R. Shorb and Lori Driscoll, Journal of Library Administration 40, no. 3/4 (2004): 173-180.
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Mining LibQUAL+(TM) Data for Pointers to Service Quality at Wayne State University
Barton Lessin, Journal of Library Administration 40, no. 3/4 (2004): 139-156.
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PAQ – Programa de avaliação da qualidade de produtos e serviços de informação: uma experiência no SIBi/USP
Maria I. C. Sampaio, Cybelle de A. Fontes, Maria A. de F. R. Rebello, Rosa M. F. Zani, Adriana de A. Barreiros, Ana M. M. de C. Prado, Eliana de C. A. Cordeiro, Maria C. O. Villela, Marli I. de Moraes, Valéria V. Lombardi, and Adherbal C. Netto, Ciência da Informação, Brasília 33, no. 1 (2004): 142-148. (in Portugese).
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Propuesta de evaluación del servicio de la Sala de Referencia de la Biblioteca Central Pedro Zulen de la UNMSM : experiencia piloto con LibQUAL+ de la Association of Research Libraries
Rosa Flor Tello Santos, Library Science Thesis, Universidad Nacional Mayor de San Marcos, Universidad del Peru, 2004. (in Spanish).
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Quantifying Qualitative Data: Using LibQUAL+(TM) Comments for Library-Wide Planning Activities at the University of Arizona
Wendy Begay, Daniel R. Lee, Jim Martin, and Michael Ray, Journal of Library Administration 40, no. 3/4 (2004): 111-120.
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The Evolution and Application of Assessment Strategies at the University of Colorado Health Sciences Center
Rick B. Forsman, Journal of Library Administration 40, no. 3/4 (2004): 73-82.
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The LibQUAL+(TM) Challenge: An Academic Medical Center’s Perspective: Duke University
Richard Peterson, Beverly Murphy, Stephanie Holmgren, and Patricia L. Thibodeau, Journal of Library Administration 40, no. 3/4 (2004): 83-98.
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The OhioLINK LibQUAL+(TM) 2002 Experience: A Consortium Looks at Service Quality
Jeff Gatten, Journal of Library Administration 40, no. 3/4 (2004): 19-48.
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Using LibQUAL+(TM) Data in Strategic Planning: Bowling Green State University
Lorraine J. Haricombe and Bonna J. Boettcher, Journal of Library Administration 40, no. 3/4 (2004): 181-196.
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We Asked Them What They Thought, Now What Do We Do? The Use of LibQUAL+(TM) Data to Redesign Public Services at the University of Pittsburgh
Amy E. Knapp, Journal of Library Administration 40, no. 3/4 (2004): 157-172.
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Assessment of Library Service Quality at Thammasat University Library System
Narit Nimsomboon and Haruki Nagata, Thammasat University, August 2003.
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Benchmarking: Overview and context
Rowena Cullen, World Library and Information Congress: 69th IFLA General Conference and Council, Berlin, Germany (August 1-9, 2003).
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Use and Users of Electronic Library Resources: an Overview and Analysis of Recent Research Studies
Carol Tenopir, Brenda Hitchcock, and Ashley Pillow, (Washington D.C.: Overview and Analysis of Recent Research Studies) August 2003.
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Statistics in Practice - Measuring and Managing: LISU Occassional Paper No. 32
Claire Creaser, ed., Loughborough, UK: LISU Loughborough University (2003).
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Using data to make choices: The balanced scorecard at the University of Virginia Library
Jim Self, ARL: A Bimonthly Report on Research Libraries Issues and Actions from ARL, CNI and SPARC, no. 230/231 (2003): 28-29.
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Using a Professional Moderator in Library Focus Group Research
Eric C. Shoaf, College and Research Libraries 64 (2003): 124-132.
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