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Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services: Proving Value in Challenging Times
Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012)
Publication Type: Proceedings of the Northumbria Conference

Assuring quality using ‘moments of truth’ in super-converged services
Leo Appleton, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 7-11.
Publication Type: Proceedings of the Northumbria Conference

Performance measurement in a changing environment – the SCONUL e-measures project
Pat Barclay, Angela Conyers, Claire Creaser & Sonya White, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 13-20.
Publication Type: Proceedings of the Northumbria Conference

Student information search skills and help acquisition – differences across three faculties
Linda Bedwell, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 21-27.
Publication Type: Proceedings of the Northumbria Conference

Utilizing LibQUAL+® to identify best practices in academic research library website design
Raynna Bowlby, Brinley Franklin, and Carolyn Lin, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 29-34.
Publication Type: Proceedings of the Northumbria Conference

What business are we in? Value added services, core business and national library performance
Judith Broady-Preston and Wendy Swain, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 35-44.
Publication Type: Proceedings of the Northumbria Conference

Using performance indicators to improve technical service in an academic library: a study at São Paulo University Law School
Milena Celere de Sousa e Silva and Ednéia Silva Santos Rocha, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 45-52.
Publication Type: Proceedings of the Northumbria Conference

Assessing the value of ebooks to academic libraries and users
Tina E Chrzastowski, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 53-61.
Publication Type: Proceedings of the Northumbria Conference

The Journal Usage Statistics Portal (JUSP): measuring use and impact
Angela Conyers and Jo Lambert, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 63-67.
Publication Type: Proceedings of the Northumbria Conference

Capturing business intelligence required for targeted marketing, demonstrating value, and driving process improvement
Brian L. Cox and Margie Jantti, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 69-78.
Publication Type: Proceedings of the Northumbria Conference

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