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Potatoes to patrons: using a variation of Fisher’s agricultural split-plot model to explore the information control dimension of LibQUAL+
Christopher Sean Guder, Performance Measurement and Metrics (forthcoming)
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Measuring the Quality of Services in Maulana Azad Library, AMU, Aligarh: A Study
Masoom Raza and Abdus Samim, in Proceedings of 11th International CALIBER, Chennai, India, August 2-4, 2017, 460-470. Gandhinagar, India: INFLIBNET Centre, 2017.
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Studying on Enhancing Readers’ Satisfaction Model of Electronic Service Quality in Library Based on LibQUAL+ and Kano
Yan-liang Zhang, Run-fang Bi, and Min Xiao, Procedia Engineering 174 (2017): 260–266. doi:
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Constructing a Sentiment Analysis Model for LibQUAL+ Comments
Michael Thomas Moore, Performance Measurement and Metrics 18, no. I (2017). doi:
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Effect of Library Service Quality to Users Satisfaction in The Library of The Faculty of Communication
Yulianti Asep Saeful Rohman, Edulib: Journal of Library and Information Science 6, no. 2 (November 2016): 102-117.
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Quiet in the Library: An Evidence-Based Approach to Improving the Student Experience
Ciara McCaffrey and Michelle Breen, portal: Libraries and the Academy 16, no. 4 (October 2016): 775-791.
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User Perception to Service Quality (Libqual) in State University Library at Surabaya
Dessy Harisanty and Siti Khodijah, Edulib: Journal of Library and Information Science 6, no. 1 (November 2016): 1-16.
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Measuring Perceptual (In)Congruence between Information Service Providers and Users
Crystal Boyce, College & Research Libraries (in press)
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LibQUAL+: a Quality Survey Case Study
Stephen Town, in Quality and the Academic Library (pp. 209-220), Jeremy Atkinson, ed. (Oxford, United Kingdom: Chandos, 2016).
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A Study on the Evaluation of Service Quality and Importance-Performance Analysis in Research Libraries
Yoonkyung Min and Dong Youl Jeong, Journal of the Korean Society for Library and Information Science 50, no. 1 (2016): 209-233. DOI: 10.4275/KSLIS.2016.50.1.209.
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