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A study on the service quality evaluation of university library applying the LibQUAL+
D.S. Kim, Master's Thesis, Ewha Womans University, 2006.
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Drilling the LibQUAL+® data for strategic planning
E. Stewart Saunders, Performance Measurement and Metrics 9, no. 3 (2008): 160-170.
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Using Surveys to Improve Service to Students: A Comparison of LibQual+ and SurveyMonkey
Frances M. Brillantine, Law Library Lights 50, no. 1 (2006): 5-9.
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Factors Related to Grantee Perception of Service Quality in the Community Chest of Korea
Hyung-Jin Lee, Ph.D. Dissertation, Case Western Reserve University, August 2006.
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Users' Emotional and Material Statisfaction at the Mico/Maco Levels in an Academic Library
Fei Yu, Ph.D. Dissertation, University of Pittsburgh, July 19, 2006.
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User’s Information Needs in Academic Libraries of the 21st Century: LibQUAL +™ as a Tool for Assessment of Service
Maria A. Jankowska, in “Libraries in the 21st Century: Will They Survive?” Papers from the International Conference, Lodz, Poland, June 19-21, 2006, ed. Blazej Feret, (Warszawa: Polish Library Association, 2006): 197-208.
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Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness
Bill Edgar, in Proceedings 69th Annual Meeting of the American Society for Information Science and Technology 43, ed. Andrew Grove, Austin, Texas, 2006.
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HSCL LibQUAL+ 2004: From Numbers and Graphs to Practical Application
Michelle M. Foss, Amy Buhler, Lenny Rhine, and Beth Layton, Medical Reference Services Quarterly 25 (Spring 2006): 1-15.
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Improving Library Service Quality to Graduate Students: LibQual+(TM) Survey Results in a Practical Setting
Maria Anna Jankowska, Karen Hertel, and Nancy J. Young, Portal: Libraries and the Academy 6, no. 1 (2006): 59-76.
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LibQUAL+™ in Lilliput: Assessment Benefits for Small Academic Libraries
John B. Harer, Performance Measurement and Metrics 7, no. 3 (2006): 193 -204.
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