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Can library users distinguish between minimum, perceived, and desired levels of service quality? Validating LibQUAL +® using multitrait multimethod analysis
Prathiba Natesan and Xing Aerts, Library & Information Science Research 38, no. 1 (January 2016): 30-38.
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Service evaluation in public and school libraries: a case study using LIBQUAL+® (Avaliacao de servicos de bibliotecas publicas e escolares: um estudio de caso com utilizacao do metodo LibQUAL+®) (Portuguese)
Euzébio Luiz Pinto and Ariadne Chloe Furnival, Brazilian Journal of Information Studies: Research Trends 10, no. 1 (2016): 20-27.
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Place matters: undergraduate perceptions of the value of the library
Karin de Jager, Performance Measurement and Metrics 16, no. 3 (2015)
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Comment sifting: pragmatic qualitative analysis of LibQUAL+ comments
Michael Luther, Library Hi Tech News 32, no. 9 (2015)
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Implementing the value scorecard
Stephen Town, Performance Management and Metrics 16, no. 3 (2015): 234-251.
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University Rankings: How Well Do They Measure Library Service Quality?
Brian Jackson, portal: Libraries and the Academy 15, no. 2 (2015): 315-330.
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A Web Information System to Improve the Digital Library Service Quality
F. J. Cabrerizo et al., Proceedings of the IEEE International Conference on System Science and Engineering (ICSSE 2015), Morioka, Japan.
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Assessing the quality of services in public libraries using gap analysis model based on the user's perspective: A case study of public libraries located in Tabriz province's
Yaghoub Norouzi and Mahdi Deram Nesari, Research on Information Science and Public Libraries 20, no. 4 (2015): 685-707.
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Understanding Library and Information Service Quality with MISO Survey and LibQUAL+
Martha Kyrillidou and David Consiglio, in Reviewing the Academic Library: A Guide to Self-Study and External Review, edited by Eleanor Mitchell and Peggy Seiden. Association of College and Research Libraries, 2015.
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Research on influencing factors of university library readers' satisfaction based on factor analysis
Liu Feng, Zou Ping, and Jie Jun, 2014 IEEE Workshop on Advanced Research and Technology in Industry Applications (WARTIA), Proceedings (2014): 346-349, doi: 10.1109/WARTIA.2014.6976266
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