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Building and sustaining a community of assessment practice: the role of the library assessment conference
Steve Hiller, Martha Kyrillidou, and Jim Self, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 155-163.
Publication Type: Proceedings of the Northumbria Conference
The value of academic libraries initiative: a briefing, a discussion, and an opportunity for engagement
Lisa Janicke Hinchliffe and Mary Ellen K. Davis, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 165-169.
Publication Type: Proceedings of the Northumbria Conference
Reconfiguring the researcher-librarian relationship: evaluating South Africa’s ‘Library Academy’ experience
Colin Darch and Karin de Jager, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 171-177.
Publication Type: Proceedings of the Northumbria Conference
Quantitative measurement of library services: a reflection of services in the library of higher education commission, Pakistan
Muhammad Javed Iqbal, Sher Muhammad, and Saghir Iqbal, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 179-184.
Publication Type: Proceedings of the Northumbria Conference
Leadership competencies: a reference point for development and evaluation
Margie Jantti and Nick Greenhalgh, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 185-190.
Publication Type: Proceedings of the Northumbria Conference
Applying SROI in the evaluation of the Welsh library strategy
Alison Kennedy and Alyson Tyler, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 191-196.
Publication Type: Proceedings of the Northumbria Conference
What do they want now? Qualitative regrounding of the LibQUAL+® survey
Selena Killick, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 197-200.
Publication Type: Proceedings of the Northumbria Conference
LibQUAL+®: the UK and Irish experience
Selena Killick and J. Stephen Town, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 201-204.
Publication Type: Proceedings of the Northumbria Conference
Regrounding LibQUAL+® for the digital library environment: an analysis of the DigiQUAL data
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 205-209.
Publication Type: Proceedings of the Northumbria Conference
Deploying the NUS Service class framework at the NUS Libraries to scale the peaks of service excellence
LEE Cheng Ean, KAN Sok Cheng, and FOO Yan Chuin, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 211-219.
Publication Type: Proceedings of the Northumbria Conference