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The dimensions of library service quality: A confirmatory factor analysis of the LibQUAL + instrument
Jody Condit Fagan, Library & Information Science Research 36, no. 1 (2014): 36-48. doi:
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LibQUAL revisited: further analysis of qualitative and quantitative survey results at the University of Mississippi
Melissa Dennis, Judy Greenwood, and Alex Watson, Journal of Academic Librarianship 39, no. 6 (2013): 512-516.
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An Assessment of the Relationships between Resource Development Decisions, Library Collection Usage, and User Perceptions
Doralyn Rossmann, Serials Librarian 65, no. 2 (2013): 202-212, doi: 10.1080/0361526X.2013.781977.
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Evaluating the service quality in the Regional Information Center for Science and Technology using the Six Sigma methodology
Ali Biranvand and Ali Akbar Khasseh, Library Management 34, no. 1-2 (2013): 56-67.
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LibQUAL in Ireland: performance assessment and service improvement in Irish university libraries
C. McCaffrey, Journal of Academic Librarianship 39, no. 4 (2013), 347-350. Manuscript available:
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LibQUAL+: Petit état des lieux, grandes perspectives (LibQUAL+: Looking back and planning for the future)
Hélène Coste, Bulletin des Bibliotheques de France 58, no. 1 (2013): 40-44.
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Studying distance students: methods, findings, actions
Diane Wahl, Beth Avery, and Lisa Henry, Journal of Library & Information Services in Distance Learning 7, no. 1-2 (2013): 183-209.
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Building and sustaining a culture of assessment: best practices for change leadership
Meredith Gorran Farkas, Reference Services Review 41, no. 1 (2013): 13-31.
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Service quality assessment in university libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan
Shafiq Ur Rehman, Canadian Journal of Information and Library Science 37, no. 1 (2013): 59-80.
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Examining the measurement and structural invariance of LibQUAL+® across user groups
Vincent Kieftenbeld and Prathiba Natesan, Library & Information Science Research 35, no. 2 (2013): 143-150. doi:
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