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Can library users distinguish between minimum, perceived, and desired levels of service quality? Validating LibQUAL +® using multitrait multimethod analysis
Prathiba Natesan and Xing Aerts, Library & Information Science Research 38, no. 1 (January 2016): 30-38.
Publication Type: Related Articles
Service evaluation in public and school libraries: a case study using LIBQUAL+® (Avaliacao de servicos de bibliotecas publicas e escolares: um estudio de caso com utilizacao do metodo LibQUAL+®) (Portuguese)
Euzébio Luiz Pinto and Ariadne Chloe Furnival, Brazilian Journal of Information Studies: Research Trends 10, no. 1 (2016): 20-27.
Publication Type: Related Articles
Design thinking and LibQUAL+: The landscape of changing user needs and expectations of faculty and undergraduate students in ARL libraries — Trends 2003–2014
Amy Yeager and Martha Kyrillidou, Poster, Canadian Library Assessment Workshop, Toronto, Canada, October 16-18, 2013, and Southeastern Library Assessment Conference, Atlanta, Georgia, November 16-17, 2015.
Publication Type: Presentations
Place matters: undergraduate perceptions of the value of the library
Karin de Jager, Performance Measurement and Metrics 16, no. 3 (2015)
Publication Type: Related Articles
Comment sifting: pragmatic qualitative analysis of LibQUAL+ comments
Michael Luther, Library Hi Tech News 32, no. 9 (2015)
Publication Type: Related Articles
Implementing the value scorecard
Stephen Town, Performance Management and Metrics 16, no. 3 (2015): 234-251.
Publication Type: Related Articles
LibQUAL+ Confidential Pilot Experiences
Rachel Lewellen, Sarah Anne Murphy, and Martha Kyrillidou, Webcast, Association of Research Libraries, September 22, 2015.
Publication Type: Presentations
LibQUAL+ Confidential Pilot Experiences (slides)
Rachel Lewellen, Sarah Anne Murphy, and Martha Kyrillidou, Webcast slides, Association of Research Libraries, September 22, 2015.
Publication Type: Presentations
Analysis of LibQUAL+ Comments to Drive Service Improvement
Lorie Kloda and Martha Kyrillidou, Webcast, Association of Research Libraries, May 5, 2015.
Publication Type: Presentations
Analysis of LibQUAL+ Comments to Drive Service Improvement (slides)
Lorie Kloda and Martha Kyrillidou, Webcast, Association of Research Libraries, May 5, 2015.
Publication Type: Presentations