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A review of the literature on assessment in academic and research libraries, 2005 to August 2011
Jon R. Hufford, portal: Libraries and the Academy 13, no. 1 (2013): 5-35.
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Delivering and assessing music reference services
Kirstin Dougan, The Reference Librarian 54, no. 1 (2013): 38-54.
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Using quantitative and qualitative unit profiling for identifying the contribution of library resources to teaching quality
Stuart Palmer, Library and Information Research 36, no. 113 (2012): 81-98.
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“We thought it might encourage participation.” Using lottery incentives to improve LibQUAL+™ response rates among students
Stefanie Buck, Jennifer E. Nutefall, and Laurie M. Bridges, Journal of Academic Librarianship 38, no. 6 (2012): 400-408.
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Measuring service quality in public and private sector university libraries of Pakistan
Shafiq U. Rehman, Pakistan Journal of Library & Information Science, 13 (2012)
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The use of LibQUAL+ by European research libraries
Henk Voorbij, Performance Measurement and Metrics, Vol. 13 Iss: 3 (2012): 154 - 168.
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An Extended LibQUAL+ Model Based on Fuzzy Linguistic Information
Francisco J. Cabrerizo, Ignacio J. Pérez, Javier López-Gijón, Enrique Herrera-Viedma, Modeling Decisions for Artificial Intelligence Lecture Notes in Computer Science 2012: 90-101.
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An Investigation of Affect of Service Using a LibQUAL+™ Survey and an Experimental Study
Abhik Roy, Adwait Khare, Ben S.C. Liu, Linda M. Hawkes, and Janice Swiatek-Kelley, The Journal of Academic Librarianship 38 (no. 3): 153-160.
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An analysis of service quality in academic libraries using LibQUAL scale: Application oriented approach, a case study in Mashhad University of Medical Sciences (MUMS) libraries
S. Pedramnia, P. Modiramani and V. Ghavami Ghanbarabadi, Library Management 33, no. 3 (2012): 159-167.
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An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale
Miguel Morales, Riadh Ladhari, Javier Reynoso, Rosario Toro, and Cesar Sepulveda, Service Industries Journal 32, no. 16 (2012): 2585-2605.
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