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Two short forms of the LibQUAL+™ survey: Assessing users' perceptions of library service quality
Bruce Thompson, Colleen Cook, and Fred Heath, Library Quarterly 73, no. 4 (2003): 453-465.
Publication Type: Articles
LibQUAL+™ in the UK: a Brief Report on the UK Pilot
Selena Lock and J. Stephen Town, SCONUL Newsletter 29 (Summer/Autumn 2003): 8-10.
Publication Type: Articles
Mainstreaming new measures
Julia Blixrud, ARL: A Bimonthly Report on Research Libraries Issues and Actions from ARL, CNI and SPARC, no. 230/231 (2003): 1-7.
Publication Type: Articles
Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+™ and CAPM
Fred Heath, Martha Kyrillidou, Duane Webster, Sayeed Choudhury, Ben Hobbs, Mark Lorie, and Nicholas Flores, Journal of Digital Information 4, no. 2 (2003).
Publication Type: Articles
LibQUAL+™: Preliminary Results from 2002
Colleen Cook, Fred Heath, Bruce Thompson, and Duane Webster, Performance Measurement and Metrics 4, no. 1 (2003): 38-47.
Publication Type: Articles
ARL Statistics 2001-02: Research Library Trends
Martha Kyrillidou and Mark Young, Washington, DC: Association of Research Libraries (2003).
Publication Type: Articles
Structure of Perceptions of Service Quality in Libraries: A LibQUAL+™ study.
Bruce Thompson, Colleen Cook, and Fred Heath, Structural Equation Modeling 10, no. 3 (2003): 456-464.
Publication Type: Articles
“Zones of Tolerance” in Perceptions of Library Service Quality: A LibQUAL+™ Study
Colleen Cook, Fred Heath, and Bruce Thompson, Portal: Libraries and the Academy 3, no. 1 (2003): 113–123.
Publication Type: Articles
The maturation of assessment in academic libraries: The role of LibQUAL+™
Colleen Cook (Guest Ed.), Performance Measurement and Metrics 3, no. 2 (2002): 34-112.
Publication Type: Articles
Service Quality Evaluation Academy Is a Success
Consuella Askew Waller, ARL Newsletter: A Bimonthly Report of Research Library Issues and Actions from ARL, CNI, and SPARC 223 (2002): 11.
Publication Type: Articles