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50 records found

Reliability Generalization as a Measurement Meta-analytic Method: Are Tests Reliable?
Colleen Cook and Bruce Thompson, Paper, Annual meeting of the American Education Research Association, New Orleans, LA, April 2002.
Publication Type: Conference Papers

Representativeness versus response rate: It ain't the response rate!
Bruce Thompson, Paper, The Association of Research Libraries Measuring Service Quality Symposium on the New Culture of Assessment: Measuring Service Quality, Washington, D.C., October 2000.
Publication Type: Conference Papers

The Association of Research Libraries Statistics and Measurement Program: From Descriptive Data to Performance Measures
Julia Blixrud, Paper, The 67th IFLA Council and General Conference, August 16-25, 2001 and the 4th Northumbria International Conference, Pittsburgh, PA, August 2001.
Publication Type: Conference Papers

Scalable web-based user survey research across institutions: The LibQUAL+™ experience
Russel L. Thompson, Paper, The Association of Research Libraries Measuring Service Quality Symposium on the New Culture of Assessment: Measuring Service Quality, Washington, D.C., October 2000.
Publication Type: Conference Papers

Russian Version of "A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey"
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, 13-18 August 2000.
Publication Type: Conference Papers

A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, August 13-18, 2000.
Publication Type: Conference Papers

Eine neue Kultur der Beurteilung: Vorläufiger Bericht über die ARL-SERVQUAL Untersuchung
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, August 13-18, 2000.
Publication Type: Conference Papers

Nueva cultura de la evaluación: informe preliminar de la encuesta ARL SERVQUAL
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, August 13-18, 2000.
Publication Type: Conference Papers

Une Nouvelle Culture de l'Evaluation: Rapport Preliminaire de l'Enquete SERVQUAL Menee par l'ARL
Colleen Cook, Fred Heath, and Bruce Thompson, Paper, The 66th IFLA Council and General Conference, Jerusalem, Israel, August 13-18, 2000.
Publication Type: Conference Papers

SERVQUAL: A Client-based Approach to Developing Performance Indicators
Colleen Cook, Vicki Coleman, and Fred Heath, Paper, The 3rd Northumbria International Conference on Performance Measurement in Libraries and Information Services, Longhirst Hall, Northumberland, August 27-31, 1999.
Publication Type: Conference Papers