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Stability of the LibQUAL+™ scores: A 'Reliability Generalization' meta-analysis study
Bruce Thompson and Colleen Cook, Educational and Psychological Measurement 62 (August 2002): 735-743.
Publication Type: Articles
Evaluating Library Service Quality: Use of LibQUAL+™
Julia Blixrud, 23rd Annual IATUL Meeting Proceedings, New Series 12, Kansas City, KS (June 2002).
Publication Type: Articles
LibQUAL+™: A Methodological Suite
Fred Heath, Portal: Libraries and the Academy 2, no. 1 (2002): 1-2.
Publication Type: Articles
Reliability and Structure of LibQUAL+™ Scores: Measuring Perceived Library Service Quality
Bruce Thompson, Colleen Cook, and Russel L. Thompson, Portal: Libraries and the Academy 2, no. 1 (2002): 3-12.
Publication Type: Articles
ARL Index and Other Validity Correlates of LibQUAL+™
Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, Portal: Libraries and the Academy 2, no. 1 (2002): 27-42.
Publication Type: Articles
Insights into Library Services and Users from Qualitative Research
Yvonna Lincoln, Library and Information Science Research 24, no. 1 (2002): 3-16.
Publication Type: Articles
Using LibQUAL+™ and Developing a Culture of Assessment in Libraries
Consuella Askew Waller and Kaylyn Hipps, ARL: A Bimonthly Report, no. 221 (April 2002).
Publication Type: Articles
From input and output measures to quality and outcome measures, or, from the user in the life of the library to the library in the life of the user
Martha Kyrillidou, Preprint for Journal of Academic Librarianship 28, no. 1 (2002): 42-46.
Publication Type: Articles
Measuring library service quality with a focus on the LibQUAL+™ project: An interview with Fred Heath
Carolyn A. Snyder, Library Administration & Management 16, no. 1 (2002): 4-7.
Publication Type: Articles
Networked Electronic Services Usage Patterns at Four Academic Health Sciences Libraries
Brinley Franklin and Terry Plum, Performance Measurement and Metrics 3, no. 3 (2002): 123-133.
Publication Type: Articles