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104 records found

Two decades of user surveys: the research library as seen through the eyes of its customers
Jim Self and Steve Hiller, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 377-383.
Publication Type: Proceedings of the Northumbria Conference

The Library Impact Data Project: hit, miss or maybe
Graham Stone, Dave Pattern, and Bryony Ramsden, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 385-390.
Publication Type: Proceedings of the Northumbria Conference

Quality assurance improvements in Australian university libraries
Karen Tang, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 391-396.
Publication Type: Proceedings of the Northumbria Conference

Strategy development at the University of Texas Libraries utilising the Balanced Scorecard
Meredith Taylor, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 397-401.
Publication Type: Proceedings of the Northumbria Conference

Simpson’s Paradox as a challenge in library assessment: an example using LibQUAL+™ Long and LibQUAL+™ Lite data
Bruce Thompson and Martha Kyrillidou, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 403-406.
Publication Type: Proceedings of the Northumbria Conference

Plan, implement, review and improve: developing a culture of continuous improvement at the University of Sheffield Library
Heather Thrift and Lynn Sykes, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 407-414.
Publication Type: Proceedings of the Northumbria Conference

Developing a values scorecard
Stephen Town and Martha Kyriliidou, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 415-422.
Publication Type: Proceedings of the Northumbria Conference

Development and implementation of a comprehensive authority control performance measurement system
Louette Visser, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 423-429.
Publication Type: Proceedings of the Northumbria Conference

Competing values: a preliminary report of a multistage examination of library administrators’ perceptions of competitive behaviours
Larry Nash White, in Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Ian Hall, Stephen Thornton, and Stephen Town, eds. York, England, August 22-26, 2011 (York, UK: University of York, 2012): 431-436.
Publication Type: Proceedings of the Northumbria Conference

Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services
Joan Stein, Martha Kyrillidou, and Denise Davis, eds. Pittsburgh, Pennsylvania, August 12-16, 2001 (Washington, DC: Association of Research Libraries, 2002).
Publication Type: Proceedings of the Northumbria Conference