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166 records found

Meeting Academic Needs for Information: A Customer Service Approach
E Stewart Saunders, Portal: Libraries and the Academy 8, no. 4 (2008): 357-371.
Publication Type: Related Articles

Using Content Analysis Software to Analyze Survey Comments
Bradford W. Dennis and Tim Bower, Portal: Libraries and the Academy 8, no. 4 (2008): 423-437.
Publication Type: Related Articles

Are there common academic library customer values?
Susan McKnight, Library Management, 19, no. 6/7 (2008): 600-619.
Publication Type: Related Articles

Evaluación de la calidad del servicio de una biblioteca universitaria: La experiencia del LibQUAL+ en cinco facultades de la Universidad Nacional Mayor de San Marcos
Roxana Huamán Huriarte, Karen Alfaro Mendives, and Carlos Vílchez Román, Biblios 31 (April-June 2008).
Publication Type: Related Articles

Faculty perceptions of information control using LibQUAL+ indicators
Jessica Kayongo and Sherri Jones, The Journal of Academic Librarianship 34, no. 2 (2008): 130-138.
Publication Type: Related Articles

Identifying Student and Faculty Needs through LibQUAL+™: An Analysis of Qualitative Survey Comments
Sherri Jones and Jessica Kayongo, College & Research Libraries 69, no. 6 (2008): 493-509.
Publication Type: Related Articles

An epistemological critique of gap theory based library assessment: the case of SERVQUAL
Liangzhi Yu, Qiulan Hong, Song Gu, and Yazun Wang, Journal of Documentation 64, no. 4 (2008): 511-551.
Publication Type: Related Articles

Assessing the Effectiveness and Quality of Libraries
Philip J. Calvert, Ph.D. Thesis, Victoria University of Wellington, 2008.
Publication Type: Related Articles

Getting our priorities in order: are our service values in line with the communities we serve?
Jocelyn Duffy, Damon Jaggars, and Shanna Smith, Performance Measurement and Metrics 9, no. 3 (2008): 171-191.
Publication Type: Related Articles

LibQUAL+™ in Iran: A subgroup analysis by gender
Nadjla Hariri and Farideh Afnani, Performance Measurement and Metrics 9, no. 2 (2008): 80-93.
Publication Type: Related Articles